Academic Services Officer Salary: £21,000 - £23,000 per annum Permanent - Full Time Navitas is a diversified global education provider that offers an extensive range of educational services for students and professionals including university programs and language training. The Academic Services Officer (ASO) is a critical member of the College team in the administration of the key aspects of the student academic life cycle. Providing highly responsive and pro-active monitoring of student participation and engagement in their studies, the ASO will assist the Director of Academic and Student Services (DASS) in the implementation and delivery of effective timetabling, examination and student attendance systems and processes. The ASO will support all policies and regulations as they relate to the learning and teaching environment, ensuring each student has the appropriate academic appraisal points and learning experience. Supporting front line Academic Teaching Staff through each College semester will be an important part of the ASO role, from distributing Academic Teaching Staff contracts, schedules and induction to a range of on programme academic support services. Essential
Degree or 3 years work experience within an academic environment Academic experience in an HE education focused environment Possess knowledge and understanding of the Home Office Tier 4 regulations, CMA and the QAA’s Code of Practice Have the ability to communicate with staff and students from a diverse range of cultural and educational backgrounds Good verbal and written English language communication skills Possess good data analysis and presentation skills Good team-working skills Good understanding of the importance of file management (including electronic files) Be able to prioritise duties, and seek clarification and guidance from manager when faced with competing priorities Demonstrate sound knowledge of equal opportunity, equity and workplace health and safety principles and ability to implement them at the strategic and/or operational level For further information about this role, please read the attached information sheet.
Applicants must be able to demonstrate that they are eligible to work in the UK on an ongoing basis. BCUIC is a safeguarding employer and the successful applicant will be required to undergo an enhanced DBS check. What we offer The Navitas Group offers outstanding long-term career opportunities within the UK and abroad, and is a values driven and an equal opportunity employer. BCUIC reserve the right to fill the position by invitation. Enquiries and applications, including both a covering letter and curriculum vitae should be sent to: Mr Nick Evans – Manager of Academic Services -
[email protected] Applications close on Friday 24th April 2017 at 17:00.
Information Sheet Academic Services Officer Position Summary POSITION TITLE: POSITION STATUS: SALARY RANGE: BONUS SCHEME: PENSION SCHEME: PROBATION PERIOD: ANNUAL LEAVE:
Academic Services Officer (ASO) Ongoing following successful probation £21,000 - £23,000 per annum EVA 10% of fixed salary Available Three (3) months 36 days inclusive of eight (8) Bank Holidays
Division:
University Programmes Division
Reports to:
Director of Academic and Student Services
Overview of the Position: The Academic Services Officer (ASO) is a critical member of the College team in the administration of the key aspects of the student academic life cycle. Providing highly responsive and pro-active monitoring of student participation and engagement in their studies, the ASO will assist the Director of Academic and Student Services (DASS) in the implementation and delivery of effective timetabling, examination and student attendance systems and processes. The ASO will support all policies and regulations as they relate to the learning and teaching environment, ensuring each student has the appropriate academic appraisal points and learning experience. Supporting front line Academic Teaching Staff through each College semester will be an important part of the ASO role, from distributing Academic Teaching Staff contracts, schedules and induction to a range of on programme academic support services. The role requires a high energy, self-starter who is able to use their initiative and be an active and productive member of a small cross functional team. Key Relationships
Coordinator Student Services Director of Academic and Student Services College Academic Teaching Staff College Student Services Officers University Academic Services University Student Union University Student Services
Key Result Areas Academic Services Administration Support the provision of front line services to Academic Teaching staff providing on-going support with regard to key information concerning the academic environment and associated technologies, making appointments for students and Academic staff as appropriate Manage the front line student academic enquiries which will include: timetable and examination information and changes; assessment regulations and results release Support the administration of Academic Staff Meetings and Learning and Teaching Boards inclusive of the production of timely and accurate minutes Manage all Mitigating Circumstances Panels, Model Panels and Transition/Progression Boards Manage the administration support for Annual Monitoring Review events Support student academic appeal and complaints processes by collecting relevant documentation and arranging meetings as necessary Assist the MAS in the creation of Sponsored Students Academic Reports as required Assist the MAS to create and maintain the accuracy of student and academic data: student academic records; Module Guides; Academic Handbooks and College Moodle VLE/Portal Support the MAS in the management of the College Events Calendar Assist MAS in readiness for QAA events Assist MAS in creating timetable for peer and management observations Examination and Moderation Assist the DASS in managing the organisation of examination processes for each semester including mid-term, end of term examinations and re assessments/resits Ensure all examination papers are approved where appropriate by the University Partner Ensure examination and summative assessments are marked in accordance with agreed assessment regulations Assist in the training of Invigilation staff as appropriate to support the Examination process Ensure that the examination moderation and external moderation process meets agreed timelines Timetabling Assist the DASS with the development of the College timetable Liaise, as required, with the Partner University timetabling team for provision of appropriate teaching space and support the day to day administration of the College teaching timetable Liaise, as required, with the Partner University timetabling team for provision of appropriate examination space Attendance Monitoring Manage the attendance monitoring process for the College, working closely with the Admissions Coordinator to ensure student status aligns to required Home Office regulations Liaise with the Student Services Officer with regards to the Student in Jeopardy process where students are failing to attend teaching sessions Present attendance tracking data to College Management Team on a monthly basis Develop and maintain a broad understanding of the College’s pathway provision to underpin student management decisions made as a College team Demonstrate a knowledge and understanding of the Partner University and its degree schemes to provide basic advise to students
Management Assist the MAS in the HR process for College Academic Staff recruitment, contracts and schedules Other
Maintain confidentiality at all times regarding college information and student files Support the management of student records Participate in enrolment and orientation activities Participate in 24/7 student support rota Carry out duties as may be required by the CDP
Qualifications and Selection Criteria Attribute Qualifications and professional development Knowledge and experience
Essential Degree or 3 years work experience within an academic environment
Skills
Desirable Teaching qualification
Academic experience in an HE education focused environment Possess knowledge and understanding of the Home Office Tier 4 regulations, CMA and the QAA’s Code of Practice Have the ability to communicate with staff and students from a diverse range of cultural and educational backgrounds Good verbal and written English language communication skills Possess good data analysis and presentation skills Good team-working skills Good understanding of the importance of file management (including electronic files) Be able to prioritise duties, and seek clarification and guidance from manager when faced with competing priorities Demonstrate sound knowledge of equal opportunity, equity and workplace health and safety principles and ability to implement them at the strategic and/or operational level Possess a “can do” mentality Shine when under pressure Flexible attitude to work including a willingness to work weekends and evenings in support of student and administrative activities Commitment to self-improvement
Experience of working in an International education setting
Use of project management tools and techniques
Resilient in pursuit of excellence
Company Overview Navitas Limited is an Australian owned public listed company. Navitas is an industry leader in providing managed campus services, pre-university and university pathway programmes for domestic (Australia only) and international students. Navitas conducts a wide range of activities in Asia, North America, Africa, Australia, Continental Europe and the United Kingdom. Navitas Colleges are modern and dynamic educational institutions committed to providing quality educational programmes and excellent student support in an environment that encourages students to achieve the best possible results in their studies. The UK Colleges offer a range of Degree Programme Elements from undergraduate Level 0 (Foundation) to FHEQ Level 4, university degree studies and postgraduate Masters Preliminary programmes in a wide range of degree pathways. The Colleges are all based on the campus of their Partner University and as such are Associate or Affiliate Colleges of their Partner University. Navitas students benefit from the range of facilities open to all University students. Currently there are ten (10) Navitas Colleges in the United Kingdom: 1. Hertfordshire International College (HIC) is located on the University of Hertfordshire’s College Lane Campus in Hatfield 2. London Brunel International College (LBIC) is located on the Uxbridge campus of Brunel University 3. Cambridge Ruskin International College (CRIC) is located on Anglia Ruskin University’s Cambridge campus 4. The International College Wales Swansea, (ICWS) is located on Swansea University’s Singleton Park campus 5. The International College Portsmouth (ICP) is located on the University of Portsmouth’s campus in central Portsmouth 6. The Plymouth University International College (PUIC) is located on Plymouth University’s campus in central Plymouth 7. The International College Robert Gordon University (ICRGU) is located on Robert Gordon University’s Garthdee campus in Aberdeen 8. The Edinburgh International College (EIC) is located near Edinburgh Napier University’s Craiglockhart campus in central Edinburgh 9. The Birmingham City University International College (BCUIC) is located on Birmingham City University’s Bournville campus 10. University of Northampton International College (UNIC) is located on University of Northampton’s Park Campus.
