Salesforce Business Analyst/Administrator
Work for an Australian ASX 200 listed organisation An exciting globally diverse role based in Hong Kong or Singapore Global education provider with strong corporate values
The Salesforce Business Analyst/Administrator will be responsible for providing support for CRM users, developing new initiatives, training and reports within Salesforce to improve business intelligence. They will assist the CRM Application Support Analysts in collating and identifying business requirements, issues and opportunities for systems and processes improvements. This position will also be responsible for building and maintaining strong relationships with key stakeholders, user representatives and project team to drive user adoption, training and engagement.
The candidate we seek will ideally have the following:
Qualification in Business, Marketing or related discipline. Minimum 2yrs experience as dedicated Salesforce Business Analyst and/or Administrator Salesforce certified Administrator (ADM201 minimum) Ability to communicate in professional English both written and verbal Working knowledge of CRM and other business intelligence/analysis tools Experience as an analyst in marketing, sales or related field Excellent analytical and troubleshooting skills or product support experience Strong computing skills including Microsoft Office (Word, Excel, PowerPoint) and Internet research skills Strong numeracy and data analysis / interpretation skills including key performance measurement and return on investment (ROI) Demonstrated ability to operate independently, set priorities and deliver on time Highly developed communication and relationship management skills, including building working relationships, displaying qualities that encourage positive communication and trust. Ability to engage users, understand needs and deliver training to build confidence and skills of users
What we can do for you:
Career progression and development pathways Collegial and collaborative environment with a commitment to education Mobility within the business and global locations Health & Wellbeing initiatives for you and your family Employee Assistance Program available to employees and their immediate family members Supporting your continued personal development through our staff Study Assistance Program
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Who we are: Working at Navitas, you will be part of a truly global organisation, powered by a diverse and talented group of over 7,000 colleagues. From teachers to marketers, IT professionals and corporate administrators, Navitas offers a variety of career choices across our 120 + colleges and offices around the world, with locations throughout Australia, North America, Europe, Africa and Asia. We are proud of the culture we have developed in Navitas – one that is driven by our values and our aim for a positive experience for all employees in our workplace. As an organisation, we promote diversity, flexibility and equal opportunities. We strive to create a safe, positive and engaging experience for all of our employees, wherever they sit in the organisation, and wherever they are located in the world. If interested please apply with resume and cover letter attached. For further information, please contact Lindsey Killeen on
[email protected] or +61 2 8236 8080
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Position Description Title: Salesforce Business Analyst/Administrator
Division: Reports to:
Group Division Director of Sales Operations and Effectiveness
Overview and Objectives of the Position:
The Salesforce Business Analyst/Administrator will be responsible for providing support for CRM users, developing new initiatives, training and reports within Salesforce to improve business intelligence. They will assist the CRM Application Support Analysts in collating and identifying business requirements, issues and opportunities for systems and processes improvements. This position will also be responsible for building and maintaining strong relationships with key stakeholders, user representatives and project team to drive user adoption, training and engagement.
Key Relationships:
This role reports to the Director of Sales Operations and Effectiveness, which will develop and maintain close professional relationships with; CRM Application Support Analysts, Global Recruitment Team members, Salesforce Champions, IT Managers, Marketing Directors, Business Unit Managers, offshore marketers and other Marketing professionals within Navitas.
Key Result Areas: User Support Provide support to the CRM related enquires or issues Develop and generate reports and dashboards for group and business units on request Design, document and deliver training to end users when appropriate Maintain champion network across Navitas, work with champions to embed new processes Assist with change management to ensure changes are introduced and well received by users Analytical Lead analysis of CRM requirements, identifying operational and system issues and opportunities for the refinement of systems and processes Work with key stakeholders, user representative’s team to define CRM strategies and initiatives. Seek a clear understanding of assigned tasks and pro-actively research, gather information and apply Apply analytical skills to CRM data and requirements, to recommend, design and implement improved and standardised business processes
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Technical Analyse data and system environment to identify defects, improve data quality and streamline system for better usage experience Collaborate with the CRM Technical team to develop and implement enhancements to the CRM Package Documentation Assist in the documentation of requirements and business processes for CRM projects Contributes to the development and maintenance of training materials, user manuals and other documents as needed to enable user uptake Updates resource centres with the latest version and updates from new system and process changes. Relationships Build strong and ongoing relationships with relevant stakeholders so the benefits and values of CRM system and new initiatives are understood Ensure positive changes in the business are instilled at all levels. Key Performance Indicators and Measurements Support - The role requires high quality service, training and support to end users with solid knowledge and skills in CRM systems and processes. Analytical - The role requires the ability to apply a range of analytical techniques suitable for the situations encountered. Teamwork - The role will rely heavily on the ability to collaborate and take a variable role in a dynamic environment. Relationship - Information gathering depends upon the ability to find the right person and build the appropriate relationship
Qualifications and Selection Criteria Qualifications & Experience Qualification in Business, Marketing or related discipline. Minimum 2yrs experience as dedicated Salesforce Business Analyst and/or Administrator Salesforce certified Administrator (ADM201 minimum) Ability to communicate in professional English both written and verbal Working knowledge of CRM and other business intelligence/analysis tools Experience as an analyst in marketing, sales or related field Excellent analytical and troubleshooting skills or product support experience Strong computing skills including Microsoft Office (Word, Excel, PowerPoint) and Internet research skills Strong numeracy and data analysis / interpretation skills including key performance measurement and return on investment (ROI) Demonstrated ability to operate independently, set priorities and deliver on time Highly developed communication and relationship management skills, including building working relationships, displaying qualities that encourage positive communication and trust. Ability to engage users, understand needs and deliver training to build confidence and skills of users Additional requirements: Pro-active and self-motivated Flexibility to take on new and wide-ranging tasks Ability to take on limited technical tasks in the CRM environment. Experience in education sector marketing (higher education or vocational training) highly regarded
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