Admissions Manager Salary Range: £31,000 - £35,000 per annum Permanent - Full Time Navitas is a diversified global education provider that offers an extensive range of educational services for students and professionals including university programs and language training. The Admissions Manager is expected to lead LBIC’s college-based admissions function, working closely with the centralised Admissions and Recruitment Centre (ARC) and collaborating closely with the University’s admissions team. The Admissions Manager will work with the Marketing, Academic and Student Services Teams to assist in the provision of a proactive and responsive Admission process, in line with ARC processes. You will be expected to be able to develop effective customer focused, business relationships and opportunities, both in the UK and offshore and to implement customer service strategies that will achieve agreed targets. In addition to this you will also establish strong links with the University’s Admissions Office in order to expedite a seamless CAS issuance, and application referral process. Essential
Expertise in the area of front-line customer relationship management Effective interpersonal and communication skills An understanding of education services marketing An effective operational knowledge of university pathway programmes A comprehensive operational understanding of the Home Office Tier 4 regulations and compliance requirements Strong verbal and written English language communication skills Effective interpersonal skills with a variety of cultural and ethnic stakeholder groups Computer literacy skills inclusive of demonstrated competence with the Microsoft Office suite – PowerPoint, Excel, Word and Outlook Experience in an education or customer services focused environment University qualifications at least to undergraduate level A track record in the provision of services to a multicultural clientele Knowledge of the tertiary university market for school leavers Experience in a multi-cultural environment Ability to travel within the UK For further information about this role, please read the attached position description.
Applicants must be able to demonstrate that they are eligible to work in the UK on an ongoing basis. London Brunel International College (LBIC) is a safeguarding employer and the successful applicant will be required to undergo a DBS check. What we offer The Navitas Group offers outstanding long-term career opportunities within the UK and abroad, and is a values driven and an equal opportunity employer. LBIC reserve the right to fill the position by invitation. Enquiries and applications, including both a covering letter and curriculum vitae should be sent to: Leanne Kilgallon – HR Business Partner UP EU –
[email protected] Applications close on 16th October 2017 at 17:00hrs.
Position Description POSITION TITLE: POSITION STATUS: SALARY RANGE: RESPONSIBLE TO: PENSION SCHEME: ANNUAL LEAVE: LOCATION:
Admissions Manager (AM) On-going following successful probation £31,000 - £35,000 per annum Director of Marketing Admissions Company pension scheme 36 days inclusive of eight (8) Bank Holidays London Brunel International College
Division:
University Programmes Division
Reports to:
Director of Marketing and Admissions
Overview of the Position: The Admissions Manager is expected to lead LBIC’s college-based admissions function, working closely with the centralised Admissions and Recruitment Centre (ARC) and collaborating closely with the University’s admissions team. The Admissions Manager will work with the Marketing, Academic and Student Services Teams to assist in the provision of a proactive and responsive Admission process, in line with ARC processes. You will be expected to be able to develop effective customer focused, business relationships and opportunities, both in the UK and offshore and to implement customer service strategies that will achieve agreed targets. In addition to this you will also establish strong links with the University’s Admissions Office in order to expedite a seamless CAS issuance, and application referral process. Key Relationships
ARC and UK Admissions staff LBIC Marketing team LBIC Student Services and Academic staff Brunel University London admissions staff Agents
Key Result Areas
Follow and contribute to admissions processes and strategies that assist the sales/recruitment process Maintain and wherever possible improve the competitive position of the College and the Navitas Group through the use of proactive and responsive processes in dealing with the recruitment network and the student body Manage a comprehensive application verification process in line with the requirements as set down by Navitas UK and in accordance with Home Office Tier 4 guidelines Participate in the growth of the College’s business base and student numbers using riskbased verification and application management techniques
Deliver best practice customer service to all customers at all times by ensuring that applications are responded to within 24 hours; queries are followed up within 24 hours and applications requiring further investigation are informed of any delays that may occur during the vetting process Track and analyse application trends, and provide data analysis reports to inform the student services and customer service provision, the strategic direction of the marketing process and the development of new academic offerings Prepare monthly reports on admission issues and trends inclusive of recommendations for more effective management of the admission and student communication process. Train staff on effective admission processes including the analysis of qualifications of prospective students and the approval of admission following established standards, guidelines and criteria Working with the Finance and Support Teams in the receipting of student fees inclusive of checking the bank account for payments on a regular basis, processing of student fees in MAZE; issuing of receipts to students; dealing with student payment enquiries; communicating payment deadlines and enforcing late payment policies where applicable Assist in the enrolment and registration of students at the College including the maintenance of the technological interface between the College and the University’s Student Management System Advise students and families regarding educational opportunities and options, admissions and other requirements, procedures and transfer of credits as appropriate Establish file development processes that comply with Navitas UK expectations and that meet compliance requirements under Tier 4 Enforce confidentiality at all times regarding college information and student files Determine eligibility of new applications against admission requirements and make offers to students on that basis Develop an extensive knowledge and understanding of the University and its degree programmes and provide detailed admissions advice and guidance to prospective students to inform their decision making Prepare, process and manage the activities related to the issuance of CAS and other visa support documents and confirmation of acceptance Manage the Salesforce and MAZE databases and the upload link to the University’s database to ensure that the College’s Admission data is current and accurate at all times Assess and evaluate applications to ensure that they conform to the B1 and B2 English language requirements and agreed entry levels based on academic background Liaise with the University’s English language centre regarding cross-institutional student enrolments Provide training for all staff and agents on the Admission process and keep the Admission Procedures Manual current at all times Ensure compliance with the regulatory framework governing the Admission function Create and develop good relationships with recruiting agents promoting study at the College Participate in Orientation activities as required Other duties as may be required by the College Director/Principal and Director of the Admissions and Recruitment Centre
Manage and coordinate all assessment points and examination period to required standards and protocols Manage the administration of the moderation and/or external examination processes Ensure that all front line student learning queries i.e. timetable information and changes, assessment regulations, results release, results appeals and so forth are dealt with in a timely manner, clearly and executed to service standard Manage the process of emplacement and ongoing supervision of Student Management Plans as required by learners with specific needs in direct liaison with the appropriate Partner University learning/support department Manage academic progression arrangements from the College to the Partner University and liaise with appropriate University staff Manage and ensure that all learner information, relating to stages of study, timetable, assessment policies and regulations, academic appeals, assessment and final examinations schedules, results release, learning materials and so forth, are current on the student portals and internal servers, with timely access to all key stakeholders and where required in liaison with appropriate Partner University staff Manage administrative and regulatory provision for Module Panels, Progression Boards and academic appeals, inclusive of the production of timely and accurate information reporting Support text provision, student/staff bookings and orientation/induction as required Develop and maintain a broad understanding of the College’s pathway provision to underpin student management decisions made as a College team and advisement on decisions to boards, committees and panels Demonstrate a knowledge and understanding of the Partner University’s and its degree schemes to provide accurate and robust advice to all stakeholders Liaise with link tutors and Partner University Departments/Schools/Faculties on academic and quality matters as required ……………………………………………………………………………
Skills and Experience Required
Expertise in the area of front-line customer relationship management Effective interpersonal and communication skills An understanding of education services marketing An effective operational knowledge of university pathway programmes A comprehensive operational understanding of the Home Office Tier 4 regulations and compliance requirements Strong verbal and written English language communication skills Effective interpersonal skills with a variety of cultural and ethnic stakeholder groups Computer literacy skills inclusive of demonstrated competence with the Microsoft Office suite – PowerPoint, Excel, Word and Outlook Experience in an education or customer services focused environment University qualifications at least to undergraduate level A track record in the provision of services to a multicultural clientele Knowledge of the tertiary university market for school leavers Proactive work habits Experience in a multi-cultural environment Ability to travel within the UK
Company Overview Navitas Limited is an Australian owned public listed company. Navitas is an industry leader in providing managed campus services, pre-university and university pathway programmes for domestic (Australia only) and international students, as well as High School Year 10-12, English for leisure; migrant English and academic preparatory programmes, Foundation, Degree, Pre-Masters and Masters programmes in a wide range of disciplines. Navitas Limited is made up of three operating divisions: 1. 2. 3.
University Programmes Division SAE Professional and English Programmes
Navitas conducts a wide range of activities in Asia, North America, Africa, Australia, Continental Europe and the United Kingdom. Navitas Colleges are modern and dynamic educational institutions committed to providing quality educational programmes and excellent student support in an environment that encourages students to achieve the best possible results in their studies. The UK Colleges offer a range of Degree Programme Elements from undergraduate Level 0 (Foundation) to FHEQ Level 4, university degree studies and postgraduate Masters Preliminary programmes in a wide range of degree pathways. The Colleges are all based on the campus of their Partner University and as such are Associate or Affiliate Colleges of their Partner University. Navitas students benefit from the range of facilities open to all University students. Currently there are ten (10) Navitas Colleges in the United Kingdom: 1. Hertfordshire International College (HIC) is located on the University of Hertfordshire’s College Lane Campus in Hatfield 2. London Brunel International College (LBIC) is located on the Uxbridge campus of Brunel University London 3. Cambridge Ruskin International College (CRIC) is located on Anglia Ruskin University’s Cambridge campus 4. The International College Wales Swansea, (ICWS) is located on Swansea University’s Singleton Park campus 5. The International College Portsmouth (ICP) is located on the University of Portsmouth’s campus in central Portsmouth 6. The Plymouth University International College (PUIC) is located on Plymouth University’s campus in central Plymouth 7. The International College Robert Gordon University (ICRGU) is located on Robert Gordon University’s Garthdee campus in Aberdeen 8. The Edinburgh International College (EIC) is located near Edinburgh Napier University’s Craiglockhart campus in central Edinburgh 9. The Birmingham City University International College (BCUIC) is located on Birmingham City University’s Bournville campus 10. University of Northampton International College (UNIC) is located on University of Northampton’s campus
