Assistant Store Manager Job Description


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Thursday, November 23, 2017

Assistant Store Manager Job Description Reporting Manager: Store Manager

Direct Reports: 8 team members

Job Purpose Summary •



To efficiently assist in the management of all aspects of the store operations to achieve targeted sales, profitability and company objectives through the use of KPI targets, excellent customer service & the effective management and development of the people in your team. To provide a deputising service to the Store Manager assuming his/her responsibilities in their absence.

Key Responsibilities and Accountabilities • •

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To improve business performance and realise objectives/KPIs through the effective management of a well-motivated team To ensure the team deliver consistently the “Trading The Hamleys Way” (TTHW) principles & guidelines, To drive, deliver and develop exceptional customer service and instore experience Maintain regular and pro-active communication with key stakeholders ensuring all retail principles, store layouts, recruitment/training of team members and the overall brand proposition meet the required brand standards, Identify store team skill/knowledge gaps and provide continuous coaching and training, utilising the appropriate HR and L&D tools Contribute to the implementation and management of incentive and promotional programs designed to drive sustained performance levels, To actively support the recruitment, induction, training, development and retention of key direct staff according to company policy, best practices and employment law To set goals and monitor performance, taking action to help people meet the Company expectation and reach their potential To assist the Store Manager in the management of the store P&L, by operating within set budgets and helping to control all costs/losses To ensure adherence to all employee policies and procedures, including but not limited to stock control, H&S, security, VM, till operations etc To ensure clear lines of communication are established and understood throughout the store To interpret the stores performance via the use of commercial reports, to aid decision making

Thursday, November 23, 2017

Person profile Personality: • •

Leads by example with energy, passion, integrity and enthusiasm Demonstrates passion in delivering results, meeting goals/deadlines and exceeding expectations Takes personal responsibility and able to make tough decisions Demonstrates courage, self-belief, persistence and flexibility Seeks and handles both positive and negative personal feedback Demonstrates standards of excellence Excellent inter-personal skills, Professional and logical approach to problem solving, Strong initiative and self – motivation, Determination to succeed with a ‘can do’ attitude, Confident in own actions and fosters confidence in others, Promotes personal credibility through working productively, Approaches all aspects of work with passion, a positive attitude Inspire, challenge and support colleagues, To develop others and give recognition instinctively Shows a willingness to learn and self-develop

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Specific Job Skills: • • • • • •

At least 3 year experience of retail management Excellent communication skills both written and verbal IT literate, numerate and articulate Ability to work independently and as part of the team Effective time management and planning skills Ability to communicate team members views to the Management team effectively

Computer skills: •

Microsoft Office (Min Intermediate)

Education: •

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Educated to A-level.