Avigilon™ Gateway Web Client User Guide Version 5.4.2
©2006 - 2014 Avigilon Corporation. All rights reserved. Unless expressly granted in writing, no license is granted with respect to any copyright, industrial design, trademark, patent or other intellectual property rights of Avigilon Corporation or its licensors. AVIGILON, HDSM, HIGH DEFINITION STREAM MANAGEMENT (HDSM) and the ACC logo are registered and/or unregistered trademarks of Avigilon Corporation in Canada and other jurisdictions worldwide. Other product names mentioned herein may be the unregistered and/ or registered trademarks of their respective owners. ™ and ® are not used in association with each trademark in this document. This manual has been compiled and published covering the latest product descriptions and specifications. The contents of this manual and the specifications of this product are subject to change without notice. Avigilon reserves the right to make changes without notice in the specifications and materials contained herein and shall not be responsible for any damages (including consequential) caused by reliance on the materials presented, including but not limited to typographical and other errors relating to the publication. Avigilon Corporation http://www.avigilon.com Revised: 2014-12-09 PDF-GATEWAYWC-E-Rev1
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Table of Contents Introduction
4
Installation
4
For More Information
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The Avigilon Training Center
4
Support
4
Upgrades
5
Feedback
5
Using the Gateway Web Client
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Logging In to and Out of a Site
8
Navigating the Gateway Web Client
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Application Window Features
9
System Explorer Icons
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Adding and Removing Cameras
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Adding a Camera to a View
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Removing a Camera from a View
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Viewing Live and Recorded Video
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Adjusting Image Quality
13
Controlling Recorded Video
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Controlling PTZ Cameras
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Zooming and Panning in a Video
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Using the Zoom Tools
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Using the Pan Tools
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Maximizing and Restoring an Image Panel
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Maximizing an Image Panel
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Restoring an Image Panel
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Selecting a Layout for a View
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Opening a Saved View
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Taking Snapshots
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Viewing Saved Bookmarks
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Introduction The Avigilon™ Gateway Web Client works with the Avigilon™ Control Center Gateway to give users remote access to your Avigilon™ Control Center system. The Gateway Web Client is a simplified web browser version of the Avigilon™ Control Center Client software that gives you access to Sites and cameras configured by the Gateway. The Gateway Web Client differs from the Avigilon™ Control Center Web Client in that the Gateway Web Client accesses the Avigilon™ Control Center system through the Gateway to protect the security of the server. The Avigilon™ Control Center Web Client requires direct access to the server and may not be accessible outside of your local area network.
Figure 1: The Avigilon Control Center system workflow
Installation The Gateway Web Client is part of the Gateway and is automatically installed with it. The Gateway is available for download from the Avigilon website: http://avigilon.com/support-and-downloads. The Gateway must be installed on a computer that has network access to your Avigilon Control Center system. For more information, see The Avigilon Control Center Gateway User Guide.
For More Information Visit Avigilon at http://www.avigilon.com/ for additional product documentation.
The Avigilon Training Center The Avigilon Training Center provides free online training videos that demonstrate how to set up and use the Avigilon Surveillance System. Register online at the Avigilon Partner Portal site to begin: http://avigilon.force.com/login
Support For additional support information, visit http://avigilon.com/support-and-downloads/. The Avigilon Partner Portal also provides self-directed support resources - register and login at http://avigilon.force.com/login. Regular Avigilon Technical Support is available Monday to Friday from 12:00 a.m. to 6:00 p.m. Pacific Standard Time (PST):
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Introduction
l North America: +1.888.281.5182 option 1 l International: +800.4567.8988 or +1.604.629.5182 option 1 Emergency Technical Support is available 24/7: l North America: +1.888.281.5182 option 1 then dial 9 l International: +800.4567.8988 or +1.604.629.5182 option 1 then dial 9 E-mails can be sent to:
[email protected].
Upgrades Software and firmware upgrades will be made available for download as they become available. Check http://avigilon.com/support-and-downloads/ for available upgrades.
Feedback We value your feedback. Please send any comments on our products and services to
[email protected]
Upgrades
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Using the Gateway Web Client The Gateway Web Client allows you to access your Avigilon Control Center system from any web browser. To access the Gateway Web Client, you will need the IP Address/Hostname:, User Name: and Password: of the Gateway software, and a user account in the Avigilon Control Center system. 1. In a supported web browser, enter the Gateway IP address in this format: http://
/acc NOTE: Supported browsers are: Safari - Versions 6+, Firefox - Versions 15+, Chrome - Versions 20+, Internet Explorer - Versions 9+. NOTE: If you are using Firefox, you need to manually override automatic cache management to avoid using excessive amounts of memory. Do the following: a. Open Firefox. b. Click
>
> Network.
c. Select the Override automatic cache management check box. Make sure it is checked. d. In the Limit cache to __ MB of space field, enter a low value like 10. e. Click OK. 2. The browser will prompt you to enter the Gateway User Name and Password. After you log in, the System Explorer will list all the Sites that are connected to the Gateway. 3. Right-click a Site and select Log In... 4. In the following dialog box, enter your User Name: and Password: for the Site then click Log In. All the cameras in the Site are listed in alphabetical order. You can control video like you would in the Avigilon Control Center Client.
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Using the Gateway Web Client
Figure 2: Gateway Web Client page
Using the Gateway Web Client
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Logging In to and Out of a Site After you log in to the Gateway, you will see a list of all the Sites that you have access to through the Web Client. l To log in to a Site, right-click the Site in the System Explorer and select Log In.... l To log out of a Site, right-click the Site and select Log Out. If you choose to close the tab or the web browser rather than log out, be aware that you are still logged in to the Site. The session automatically times out after 5 minutes, but you will still be able to access your last session through the web browser history until then.
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Logging In to and Out of a Site
Navigating the Gateway Web Client Once you log in, the Gateway Web Client application window is populated with all the features that are available to you. NOTE: Some features are not displayed if the server does not have the required license, or if you do not have the required user permissions.
Figure 3: The Avigilon Control Center Gateway Web Client application window.
Application Window Features
Area
Description Displays all the elements in your surveillance system. Use the Search... bar to quickly locate anything that is available in the System Explorer. You can search for items by name, and devices can also be searched for by location, logical ID, serial number and IP address.
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System Explorer
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View tab
Allows you to monitor video and organize image panels. You can have multiple Views open at once.
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Image panel
Displays live or recorded video from a camera. The video control buttons are displayed when you move your mouse into the image panel.
Navigating the Gateway Web Client
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Area
Description
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Toolbar
Provides quick access to commonly used tools.
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Task tabs
Displays all the tabs that are currently open.
Add View tab button
To open a new View tab, click To close a View tab, click
Image Display Settings menu
.
.
This menu gives you access to image display settings.
System Explorer Icons Icon
Description A Site. Listed under a Site are connected devices and linked features in the system. A camera. A PTZ camera.
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System Explorer Icons
Adding and Removing Cameras Adding a Camera to a View Do one of the following: l Drag the camera from the System Explorer to an empty image panel in the View tab. l Double-click a camera in the System Explorer. l In the System Explorer, right-click the camera and select Add To View. The camera is added to the next empty image panel in the View layout. Tip: You can drag the same camera to multiple image panels to watch the video at different zoom levels.
Removing a Camera from a View Do one of the following: l Right-click the image panel and select Close. l Inside the image panel, click
Adding and Removing Cameras
.
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Viewing Live and Recorded Video NOTE: Some features are not displayed if the server does not have the required license, or if you do not have the required user permissions. When you monitor video, you can choose to watch live and recorded video in the same View, or only one type of video per View. Once you've added cameras to the View, perform the following: l To switch all of the image panels in the View between live and recorded video, click either
Live or
Recorded on the toolbar. l To switch individual image panels between live and recorded video, right-click the image panel and select either Live or Recorded.
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Viewing Live and Recorded Video
Adjusting Image Quality If the video is not as clear as you would like, you can adjust the image quality. l In the image panel, right-click and select Image Quality: then select a setting number. An image quality setting of 1 will produce the highest quality video and require the most bandwidth. The default setting is 5.
Adjusting Image Quality
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Controlling Recorded Video The Timeline is displayed when you watch recorded video. The colored bars on the Timeline show the camera's recording history: l A red bar shows the camera has recorded a motion event. l A blue bar shows the camera has recorded video. l White areas show periods of time during which the camera has not recorded any video. l An yellow bar is a bookmark in the camera's recording history.
Figure 4: Recorded video and Timeline
To control recorded video, do any of the following: l To select a playback time, click on a point in the Timeline. l To start playback, click
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.
Controlling Recorded Video
l To stop playback, Click
.
l Click
to step forward one frame.
l Click
to step backward one frame.
l To zoom in or out on the Timeline, place your mouse over the Timeline and use the scroll wheel to zoom in or out. You can zoom in to a quarter of a second, and zoom out to see years. l To pan the Timeline: l Click and drag the red time marker through the Timeline. l Right-click and drag the Timeline.
Controlling Recorded Video
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Controlling PTZ Cameras If you have a pan, tilt, zoom camera connected to your Site, you can control the PTZ camera by using the onscreen controls in the image panel. To display the PTZ on-screen controls, click
.
l In the image panel, drag your mouse from center to move the camera in that direction. The farther the cursor is from the center of the image panel, the faster the camera will move.
Figure 5: PTZ On-screen Controls
l If the camera supports Click to Center, click anywhere in the image panel to center the camera at that point. l If the camera supports Drag to Zoom, click and drag on the image panel to create a green box to define the area you want to zoom in and see.
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Controlling PTZ Cameras
Zooming and Panning in a Video Use the zoom and pan tools to focus on specific areas in the live or recorded video stream.
Using the Zoom Tools There are two ways to digitally zoom in and zoom out of a video image: l Move your mouse over the video image, then rotate your mouse wheel forward and backward.
Using the Pan Tools There are two ways to pan through the video image: l Right-click and drag inside an image panel l On the toolbar, select
Zooming and Panning in a Video
, then click and drag the video image in any direction inside the image panel.
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Maximizing and Restoring an Image Panel You can maximize an image panel to enlarge the video display.
Maximizing an Image Panel Do one of the following: l Right-click an image panel and select Maximize. l Inside the image panel, click
.
l Double-click the image panel.
Restoring an Image Panel In a maximized image panel, do one of the following: l Right-click the maximized image panel and select Restore Down. l Inside the image panel, click
.
l Double-click the image panel.
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Maximizing and Restoring an Image Panel
Selecting a Layout for a View You can organize how video is displayed by selecting a View layout. The figure below shows the default View layouts. l On the toolbar, select
, then select one of the following layout options.
Figure 6: Layouts in the toolbar
Selecting a Layout for a View
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Opening a Saved View Do one of the following l In the System Explorer, double-click the saved View. l Drag the saved View from the System Explorer to the current View in the application.
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Opening a Saved View
Taking Snapshots A snapshot allows you to save any image that is displayed in an image panel. l In the image panel, click
.
The current image in the image panel is immediately downloaded through your browser.
Taking Snapshots
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Viewing Saved Bookmarks You can view and search for saved bookmarks. l On the toolbar, select
. The Bookmark Explorer opens.
Figure 7: The Bookmark Explorer
The following information is grouped by Site. You can use it to search for a specific bookmark.: l Name - the name of the bookmark. l Start Time - the start time of the bookmark. Double click on a bookmark to display its video in the View. Click on a bookmark in the Timeline (highlighted in yellow) to view its Name, Start Time, and End Time.
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Viewing Saved Bookmarks
