Bilingual Enrollment Specialist

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JOB DESCRIPTION Position Title: Bilingual Enrollment Specialist Department:

L

Classification: Full – time Location:

Enrollment

1382 Peachtree St. NE Atlanta, GA 30309

Reports To:

Number of People Supervised:

Customer Relations/Enrollment Team Leader

0

POSITION PURPOSE Essential to the BBBSMA brand, the primary function of this position is to ensure that volunteers and children are appropriately enrolled and matched while executing a high degree of independent judgment when utilizing BBBSMA standards and practices. A high-level customer service, focusing on volunteer options and child safety, is to be demonstrated throughout the volunteer and child enrollment and matching process. Performance Measures: The successful incumbent will produce positive outcomes in the following areas: volunteer yield and processing time; youth yield; youth/parent processing time, customer satisfaction. ESSENTIAL DUTIES AND RESPONSIBILITIES • • • • • • • • • • • • • • •

Conduct volunteer enrollments, including: individual orientations, interviews, and completion of any other enrollment processes. Assess the necessity of home visits and complete as indicated. Conduct client enrollments including parent/child interviews, child safety education and enrollment processes. Assess and refer families for alternative or additional services as needed. Ensure a high-level of proficiency in applying child safety and risk management knowledge, policies and procedures throughout all aspects of job function. Identify child safety issues for volunteers, children and their families. Review and follow-up on references as appropriate. Immediately bring to the attention of supervisor concerns regarding reference information, which may influence the volunteer enrollment process. Conduct volunteer and client reassessments/updates as indicated. Identify and eliminate any barriers interfering with the completion of the enrollment process. Review all enrollment information and assessments and make recommendations for participation in the program based on this information. Assess and apply factors contributing to successful match. Effectively align volunteer interests and qualifications with service options of agency. Consult with other service delivery staff and/or supervisor as appropriate. Provide timely and comprehensive reports and recommendations for participation in the program based upon assessments of each individual volunteer. Collaborate with other service delivery staff to ensure smooth transition among functions and follows process through to next point of contact. Determine matches and facilitate match meetings in accordance with volunteer and family schedules. Makes recommendations to Match Support Specialist for training and support and needs. Maintain accurate paperwork for each match according to BBBSA and agency standards. Enter information into computer as information is gathered. Other duties as assigned

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EDUCATION & RELATED WORK EXPERIENCE

Minimum Bachelor’s degree in social work, human services, education or related field plus commiserate experience required. Experience working in a non-profit preferred. Experience working with both child and adult populations required; specific assessment, intake, or interview experience preferred. Bilingual Spanish-English skills required.

WORK ENVIRONMENT/PHYSICAL REQUIREMENTS Routine office environment. Flexible work hours to meet customer needs. This position is located in our Atlanta office, though it may require some regional travel. Must have car, valid driver’s license, and meet state required automobile insurance minimums. Saturday and evening schedule availability is required.

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