Brunel University)

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Human Resources

Job Description Attributes and Competencies for all Non-Academic, Academic Related and Professional Posts

Department

Post Ref No

CMSR-Communications, Marketing and Student Recruitment

Post Title Admissions Officer

Contract Type (Permanent or Fixed Term – If Fixed-Term, please specify the duration) Permanent

Hours of Work (If Part-Time or Semester, please specify hours and/or weeks per year) Full Time

Grade and Salary (Pro-rata for part-time) £22000

Purpose of the Role The main focus of the role is to deliver a responsive and timely Confirmation of Acceptance for Studies (CAS) issuing service to pathway students for our on-campus Navitas partner, London Brunel International College (LBIC). The role will be mainly situated in Brunel’s Admissions team and will also work as part of LBIC’s Admission and Marketing Team, collaborate closely with Navitas’ Central Admissions Centre (ARC), LBIC’s Academic Services and Student Services to establish strong links in order to expedite a seamless CAS issuance and referral process. In addition, at times when LBIC CAS is not required, the role holder will provide a proactive, efficient and effective customer-focused service for undergraduate and postgraduate applicants to the University and to academic departments, from application through to registration in order to make a contribution to student recruitment at both LBIC and Brunel University London. Accountable to: Brunel Admissions Manager (International) and International Admissions Team Leader (on daily basis) with a dotted reporting line responsibility to LBIC Admissions Manager on regular basis Accountable for: N/A Key Internal Relationships: Other Admissions Officers, Marketing and Admissions Team in LBIC, Brunel Recruitment and Marketing Teams, Compliance staff, Admissions Tutors Key External Relationships: Applicants, Agents and other key stakeholders

Work of the Role To work with Brunel International Admissions Team and LBIC’s Admission and Marketing Team in order to expedite a seamless Confirmation of Acceptance for Studies (CAS) issuance and referral process.

1

Main Duties 

Act as main administrator for processing and expediting LBIC CAS.

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When CAS issuance is not required, undertake other admissions tasks, for the processing of student applications, providing a professional service which is responsive to the needs of LBIC, potential students and international agents.

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Use admissions portals and student records systems (e.g. UCAS, SITS, Navigate) as appropriate.

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Respond to enquiries face-to-face, by telephone, in writing and by e-mail in a timely manner inline with market expectation.

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Be fully aware of LBIC and the University’s programmes and be able to advise potential students of suitable courses.

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Gain a working knowledge of LBIC and the University’s entry requirements.

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Provide basic immigration advice to prospective Tier 4 students as they progress through the application / Confirmation of Acceptance for Studies (CAS) request process.

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Check all CAS requests and the corresponding documents thoroughly to ensure that only genuine students who meet the requirements of Tier 4 are issued with a CAS.

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Produce routine reports and letters from the Brunel’s Student Record System (SITS) and LBIC’s (Navigate).

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Undertake preliminary assessment of each applicant for tuition fee status, requesting further information from applicants, as required.

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Contribute to the work of both Admissions Teams and the Colleges as appropriate during busy periods and colleague absence and provide support to all aspects of admission and registration activities as required.

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Ensure compliance with the regulatory framework governing the admissions function.

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Develop a close working relationship with Marketing and Admission Team in LBIC and effective links with International Recruitment team in Brunel.

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Actively participate in team meetings and on-going professional development activities.

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Be aware of, and adhere to Data Protection, Disabilities Discrimination, Equal Opportunities and other relevant legislation and guidance as advised.

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Evaluate and process applications accurately, within the agreed timescale, using the entry criteria supplied.

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Given the concentration of many of the crucial aspects of the work during the summer months, no annual leave is permitted during August and September and there may be other business periods where leave will be restricted due to intensity of CAS work (according to the needs of the business).

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Ensure compliance with the regulatory framework governing the admissions function.

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Provide advice to academic departments on entry standards and comparable UK/EU and international qualifications.

Effective Behaviours  Commitment to timeliness of response.  Meeting deadlines in-line with defined SLAs.  Communication and Networking  Ability to negotiate and influence  Ability to plan and organise own workload  Flexibility and ability to adapt to the demands of a busy environment and accommodate changes in priorities when required

2

University Policy on the Employment of Staff      

Undertake any other reasonable duties as required commensurate with the grade of the position. Adhere to and comply with the provisions of the Data Protection Act and the Health and Safety at Work Act in accordance with the University’s policies. Undertake all duties and responsibilities in compliance with the rules and regulations encompassing equal opportunities. Adhere, comply and work in accordance with University and Departmental policies, procedures and codes of conduct. Promote the University’s Environmental Policy and demonstrate commitment to it through actions and decision making. Actively participate in on-going professional development activities as requested.

3

Person Specification / Competencies Disabled applicants meeting the Essential criteria will be guaranteed an interview as part of the University’s commitment to the Disability Confident Scheme. E

1. Education:

Educated to undergraduate degree level or with a minimum of two years’ experience in an admissions environment.

E

2. Knowledge

Understanding of Higher Education

E

Willingness to learn new software packages and databases

E

Knowledge of international education qualifications

E

Qualifications & Training

D

Basic knowledge of UKVI regulations

D E D

Experience of working in higher education Experience of working in a busy office environment as part of a team

4. Skills & Abilities

Use of computerised record keeping system, preferably SITS Able to prioritise duties, and seek clarification and guidance from manager when faced with competing priorities Demonstrate attention to detail and accuracy in data inputting.

Well-developed interpersonal, presentation and problem solving skills. Excellent oral and written communication skills

D E

Application form and Supporting Statement

E

E E E

Ability to work proactively without supervision

E D

Excellent IT skills

A language in addition to English

Application form and Supporting Statement

E

Excellent customer service skills and a commitment to delivering to market SLAs.

Commercial acumen in terms of awareness of targets and that service is a proxy for quality with external stakeholders.

Application form and Supporting Statement D

Understanding of relevant legislation e.g. Data Protection

3. Experience

How assessed? Application form and Supporting Statement

D

Knowledge of UK education qualifications

Basic knowledge of fee assessment regulations Substantial administrative experience in a customer focused role

D

E D 4

D

Experience in the university pathway system

5. Additional

Attributes Required

Maintain a professional approachable attitude at all times

E

Shine when under pressure

E

Demonstrate a ‘can-do’ attitude.

E

Be an articulate, highly motivated, team-orientated person with proven ability at working as part of a team. Possess the ability to communicate with all levels of staff and with staff and students from a diverse range of cultural and educational backgrounds.

Application form and Supporting Statement

E

E

6. Additional

Requirements

5