Business Development Consultant Navitas Careers & Internships Brisbane, Full time Navitas is a diversified global education provider that offers an extensive range of educational services for students and professionals including university programs, English language training and settlement services, creative media education, workforce education and student recruitment.
Navitas, or PIBT as it was then, was founded in 1994 with the goal of helping more international students succeed at university in Australia via improved student support and an extended academic year. Since this time Navitas has significantly expanded the services it offers its students and clients and is now creating opportunities through lifelong learning for over 83,000 people in 31 countries per year. The Careers & Internships (C&I) operations deliver internship and workplace preparatory courses across six Australian states and one territory to meet the requirements of national professional associations and the workforce generally. Introduction to the Role The Business Development Consultant will be responsible for the marketing and recruitment of students into internship programs. The Business Development Consultant will also assist to create new opportunities for the further expansion of the Careers & Internships Team. This will involve forging strategic partnerships with universities, student groups, agents, professional associations and other key ‘centres of influence’ ensuring positive perception of the Navitas Brand. This role will report to the Queensland Operations Manager, Careers & Internships. Essential Skills & Experience Undergraduate degree and/or demonstrated practical work experience within sales. Sound experience in a business development role Demonstrated experience to build rapport and foster professional relationships Demonstrated capacity to meet sales targets and deadlines Excellent oral and written communication skills Good time management and organisational skills Desirable Experience in developing marketing collateral Knowledge of Salesforce or other CRM software Knowledge of international student lifecycles and visa regulations Experience in the development of relationships with corporate clients Experience working with international students Proficiency in a second language and experience in an international context What we offer An attractive remuneration package will be negotiated with the successful candidate. The Navitas Group offers outstanding long-term career opportunities within Australia and abroad, and is values driven and an equal opportunity employer. Enquiries and applications including a cover letter and resume should be forwarded to Jo Edmonds, Queensland Operations Manager, Navitas Careers & Internships, email
[email protected]. Application close 5 January 2018.
Page 1 of 5
Successful applicants will be subject to relevant pre-employment checks, which may include a National Police Check and/or a Working with Children Check. Only people who are eligible to work in Australia may apply for this position. Navitas strives to be a workplace that promotes diversity, flexibility and equal employment. As such, we invite experienced candidates of all ages, people with a disability and Indigenous Australians to apply.
Position Description Title:
Business Development Consultant, QLD
Division:
UP Australasia
Reports to:
State Operations Manager, QLD
1.
Overview and Objectives of the Position:
The Navitas Professional Careers & Internships (C&I) operations deliver internship and workplace preparatory courses across six Australian states and one territory, to meet the requirements of national professional associations and the workforce generally. The unit provides career ready preparation for students seeking to enter the workforce at early stages of their professional career. C&I offer a portfolio of programs, which develop foundation skills and career learning skills to enable students to progress their employment goals in their chosen career. C&I operates as a collegiate, matrixed operational model leveraging the skills and expertise of the C&I and partner Navitas business units to deliver targeted and nuanced work ready and work development solutions for individuals, education partners, host companies and professional associations across Australia. The C&I team works closely with other Navitas units, to combine areas of expertise to enable a broad range of students and clients to participate and succeed in the workplace of today and the future. The role of the Business Development Consultant, QLD works with the State Operations Manager to develop and maintain strategic partnerships with: universities; student groups; professional associations; and other key ‘centres of influence’ to support the growth of Careers and Internships programs and to ensure a positive perception of the Navitas brand. The Business Development Consultant will co-ordinate sales and marketing for QLD, for prospective student candidates for the C&I suite of programs. The Business Development Consultant, QLD will work with the State Operations Manager and the Internship Coordinators to engage with industry and source and coordinate internship placements for Navitas Careers and Internships program participants. The Business Development Consultant, QLD will be responsible for supporting the internship placement coordinators sourcing new host companies to assist with continual expansion of our host company network.
2.
Key Relationships:
i. ii. iii. iv. v. vi. vii.
3.
QLD Operations Manager National Business Manager BDIEM or representatives Other Careers & Internships managers and staff within Navitas Navitas programs participants (Professional Year, Career Experience Program, Study to Work programs) Host Company Representatives Marketing and Sales Staff
Key Result Areas:
The Employee must perform the duties and responsibilities of the Position, which include but are not limited to: i.
Recruitment of students to internship programs as part of Navitas Careers & Internships Page 2 of 5
ii.
Management and development of key strategic partnerships (universities, student groups, professional associations, migration and education agents, etc) for the purpose of creation of new programs and student recruitment;
iii.
Assistance with the development of marketing collateral and contribute to marketing activities through social media.
iv.
Achieve Appropriate placement and engagement targets
v.
Identify new business opportunities both internally and externally and deliver and promote new product offerings developed by C & I
vi.
Increase brand awareness and industry presence with consistent and coherent marketing messages as a leader in the education and training industry
vii.
Ensure optimal use of systems, processes and procedures
4.
Responsibilities and Duties:
Contribute to the growth and profitability of Careers & Internships in relation to the above Key results areas: i.
ii.
iii.
iv.
Recruitment of students to internship programs as part of Navitas Professional
Recruiting students for both the Professional Year Program and all non-PY programs in accordance with the established sales targets.
Carry out/support local marketing activities to agreed timescales, and integrate personal sales efforts with other organisations marketing activities, e.g., product launches, promotions, advertising, exhibitions and telemarketing.
Respond to and follow up sales enquiries using appropriate methods.
Provide regular and effective reports on sales activities in accordance with Navitas standards.
Assist with the monitoring and reporting on market and competitor activities and providing relevant reports and information.
Effectively counsel all prospective clients and convert enquiries into enrolments through the proactive management of clients.
Management and development of key strategic partnerships (universities, student groups, professional associations, migration and education agents, etc) for the purpose of creation of new programs and student recruitment;
Planning and implementing personal sales activities and customer contacts to the specific target audience, including the maintenance and development of existing and new customers through appropriate and ethical sales methods, and relevant internal liaison, in order to optimise business growth and customer satisfaction.
Managing agents from within the Navitas group by providing current product information; establishing and managing sales targets and ensuring agent compliance with Navitas guidelines and government regulations.
Assistance with the development of marketing collateral and contribute to marketing activities through social media.
Assist with the development of key marketing collateral for the Programs, including website development and other electronic media: brochures, banners and other hard copy media.
Assist with contributing, monitoring and reporting on our Social Media platforms. Use customer and prospect contact activities tools and systems, and update relevant information held in these systems.
Achieve Appropriate placement and engagement targets
Develop strong relationships at the appropriate levels within a broad range of industries across Brisbane with the aim of generating internship opportunities for Navitas participants.
Negotiate with internship host company on aspects of internship training plans
Interview program participants and shortlist participant resumes for host companies
Coach program participants on interview skills and Australian workplace culture and place graduates into quality and compliant internships with suitable host companies Page 3 of 5
v.
vi.
vii.
Monitor the progress of the placed interns and provide support to host companies
Conduct class presentations on internships as required across all internship programs
Identify new business opportunities both internally and externally and deliver and promote new product offerings developed by C & I •
Participate in networking events, information seminars and industry information days to explore further internship opportunities/vacancies.
•
Conduct outbound calls and attend meetings with prospective host companies/internship providers to expand internship opportunities available to Navitas
•
Assist in the annual reviews of Host companies and Networking activities and assist the State Operations Manager in planning for the following years activities to ensure the best ROI
Increase brand awareness and industry presence with consistent and coherent marketing messages as a leader in the education and training industry •
Prepare and implement a schedule to ensure a minimum of four visits to existing host companies per month
Obtain a minimum of two host company testimonials per quarter and forward to State manager.
Obtain a minimum of one student testimonial/success story per quarter and forward to State Manager.
Develop and implement a schedule to ensure all host companies with existing internships are contacted at least once per month and a physical visit is conducted at least once per placement
Contribute to two industry-related activities (e.g. presentation) per quarter for promotional purposes
Ensure optimal use of systems, processes and procedures
Maintain and update the CRM systems (Salesforce, WIP, and SONIA) and maintain all relevant data and placement information across the business systems. Complete general administration work related to internship placements as required Ensure all enquiries receive a response within 48 hours of logging the enquiry. All responses to elicit a positive customer experience and seek to find a successful solution for each case. All Other duties related to the Navitas Careers & Internships unit as directed by Management
Contributes to the achievement of Navitas’ vision, values and strategic goals by:
Being an active and positive member of the Careers & Internships team;
Working with initiative and independence in appropriate circumstances;
Continuously improving self-performance through critical review
Developing personal work practices to align with Navitas’ Vision and Values
Ensures the professional standing and reputation of Navitas as a trusted learning organisation and partner by:
Maintaining ethical work practices at all times
Remaining compliant with the Navitas EEO guidelines and OSHE guidelines.
Contributing to a consistent brand position across for Navitas Careers & Internships that is consistent with the Navitas Professional Division.
Actively contributes to the maintenance of client privacy within the Division by:
Ensuring privacy regulations are adhered with;
Ensuring client records and personal information are stored securely according to Navitas privacy policy;
5. Selection Criteria (Qualifications, Skills and Experience) Essential: Page 4 of 5
Undergraduate degree and/or demonstrated practical work experience within education/student recruitment industry or related area Sound experience in a business development role Demonstrated capacity to meet sales targets Experience in the development of marketing collateral Excellent oral and written communication skills Good time management and organisational skills
Desirable: Previous recruitment or placement experience with professional organisations Previous experience with international student or non-native English speakers Knowledge of visa regulations Experience in the development of relationships with corporate clients Knowledge of CRM software Competency in a second language Personal Qualities: Ability to develop rapport with people Consultative sales approach Self-motivated Excellent communication skills Sound information technology skill
Page 5 of 5
