Business Services Manager, Careers & Internships, Navitas Professional Full-Time Division:
Professional and English Programs
Reports To:
Director, Careers and Internships
Navitas was founded in 1994 with the goal of helping m ore international students succeed at univ ersity in Australia v ia im proved student support and an extended academ ic year. Since then, Navitas has significantly expanded the services it offers students and clients and is creating opportunities through lifelong learning for m ore than 80,000 people in 27 countries ev ery year. Navitas listed on the Australian Securities Exchange (ASX) in 2004 and is now an S&P/ASX Top 100 Com pany, em ploying m ore than 5,500 staff globally. Navitas operates across three Div isions. The Navitas Careers & Learning Skills business unit within the Professional and English Programs Division delivers a range of high-quality, innovative work-readiness and English language programs to individuals seeking to develop their skills and career opportunities. Navitas has a wealth of expertise in creating fully customised courses to provide exceptional learning experiences, ranging from memorable study tours and comprehensive corporate tra ining programs to the establishment of learning and testing centres. The Navitas English Test Centre offers a suite of internationally recognised proficiency tests, including IELTS, to over 29,000 candidates each year. The Navitas Professional, Careers and Internship (C&I) operation is largely student facing focused on provision of work readiness programs for international students and graduates. The Navitas C&I operations deliver internship and workplace preparatory programs across five Australian states to international student graduates to develop them professionally and personally to enhance their career prospects. The unit provides career ready preparation for students seeking to enter the workforce at early stages of their professional career. C&I offers a portfolio of programs which develop foundation skills and career learning skills to enable students to progress their employment goals in their chosen career. C&I operates as a collegiate, matrix operational model leveraging the skills and expertise of the C&I and partner Navitas business units to deliver targeted and nuanced work ready and work development solutions for individuals, host companies and professional associations across Australia. The C&I team works closely with other Navitas units, to combine areas of expertise to enable a broad range of students and clients to participate and succeed in the workplace of today and the future. Areas of Responsibility:
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The Business Services Manager is responsible for managing C&I client satisfaction framework, internal and external reporting, records management and the student experience and value -add services. The Business Services Manager is responsible for managing business improvement including internal and external audits, survey administration, analysis and reporting as well as development and oversight of action plans to address survey findings. In addition, they are responsible for preparing internal and external reports including ASQA, DIBP and Professional Association related reports. They will be a key contact for communication with Professional Associations and other external bodies. They will be responsible for managing C&I policy framework as well as records management across the C&I network. They are responsible for establishing a C&I student experience framework and supporting State operations in delivery of value add services such as workshops, test preparation, graduations and social events. The Business Services Manager works closely with other key internal managers, including State Managers and Team Leaders and C&I senior management. The Business Services Manager is a member of the C&I senior management team and will contribute to the development of strategic initiatives for the unit including product development and cross-unit business initiatives. This role will ideally be based in Sydney, NSW .
Selection Criteria Essential Skills & Experience
Relevant tertiary qualifications
A sound knowledge of the business environment for internships, including internship requirements, visa and regulatory aspects Capacity to foster and maintain relationships with internal and external clients and accrediting authorities Excellent written and verbal communication, and interpersonal skills Demonstrated capability to develop effective working relationships with a diverse range of people
Effective time management and organisational skills Demonstrated capacity to manage a busy workload
Demonstrated Demonstrated Demonstrated Demonstrated
ability to prepare correspondence and reports ability to interpret and apply legislation, standards, regulations and policies analytical, problem solving and decision making skills customer service focus
What we offer: An attractive remuneration package will be negotiated with the successful candidate. The Navitas Group offers outstanding long-term career opportunities within Australia and abroad, and is values driven and an equal opportunity employer. To apply for this position, please send a current CV and covering letter, addressing the selection criteria, to Lynette Harris, Director, Careers and Internships,
[email protected] . Applications close Monday 20 th July 2015.
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