Business Support Analyst Navitas accelerates the internationalization of university campuses, providing international students greater opportunity and access to high-quality learning experiences and bringing global perspectives to the university community. Navitas’ proven partnership model delivers expertise, capital and a track record in international education that gives universities the freedom to reinvest their time, money and personnel into capacity building and innovation. By expanding diversity and global connections across college campuses, Navitas fuels universities’ efforts towards sustainable growth while delivering a superior student experience. Navitas is seeking to employ an experienced IT Business Support Analyst to join our growing North American team in Boston MA. This position will provide high-quality customer service and business operation support and technical assistance to all Navitas North America based businesses and divisions Key Responsibilities Provide support to end users on Navitas business applications and data reports, Provide business and technical support to important operations in Navitas North America business units; Document system and/or application problems and solutions; Develop and maintain user training documents on business and IT applications and/or services; Assist business units reviewing and streamlining business processes and procedures; Provide technical assistance and support for incoming queries and issues related to computer systems, software, hardware, and network connectivity; Perform other duties as assigned Essential Skills, Knowledge and Experience • Requires Bachelor’s Degree in related field. • Must have minimum of 2-3 years of related experience. • Strong customer service and troubleshooting skills • Strong ability to understand business model, processes and systems processes • Strong analytical skills and attention to detail with demonstrated ability to prioritize and work independently on multiple tasks • Demonstrated ability to communicate technical concepts, both verbal and written, to nontechnical staff at all levels • Experience supporting business operations in a corporate-remote office setup and a Windows and Active Directory computing environment, including but not limited to: • Problem/issue tracking system • End point computing devices (Windows 7/8/10, PC hardware, printers, scanners, computer peripherals, iOS, Android) • End point network connectivity - Ethernet, TCP/IP, Wi-Fi, and VPN • Remote Assistance • Experience or formal training with HTML, JavaScript, SQL • Demonstrated ability to: • contribute effectively in a team, as well as work independently • work in a changing service environment • achieve specified goals with initiative and enthusiasm • Valid passport and ability to travel internationally and domestically • Legal right to work in the United States.
Desirable Skills • Business process improvement, gap analysis • Experience working in a distributed office environment, domestically or regionally • Experience interacting within an international environment What We Offer Navitas is an Equal Opportunity Employer. We offer a competitive compensation and benefits package, and are a values-driven employer. Please send cover letter, resume, and 3 references to
[email protected]. Applications will be accepted until September 15, 2016. Type the job title Business Support Analyst in the subject line of your email. Successful applicants will be subject to relevant pre-employment checks, which may include a Criminal Background and/or a Multi-State Sex Offender Registry review.
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