Campus Student Experience Administrator Student focused role requiring exemplary customer service Scope for career progression and personal development Convenient location in Melbourne CBD Launch your career with an ASX 200 organisation within the education space with a global footprint
The Campus Student Experience Administrator is responsible key administrative aspects of the student lifecycle, completion of data management tasks and providing prompt customer contact support to current and potential students. The role is responsible for providing student-facing assistance and support for student administration, including internal course transfers, articulation, applications for credit transfer, special circumstances applications and eligibility to graduate.
The ideal candidate we seek will ideally have the following
Friendly and outgoing personality A high level of responsibility and initiative Able to work autonomously and as a team player Excellent presentation skills Solid interpersonal, customer service and collaboration skills Ability to work in a diverse community Administration experience, ideally in a tertiary education environment Demonstrated ability to relate well to students, liaise with staff within the Colleges and external stakeholders Excellent oral and written communication skills Demonstrated computer skills using MSOffice software and database managements tools Demonstrated attention to detail and high level of accuracy in all administrative activities Demonstrated time management and organizational skills Discretion when working with confidential information Ability to work as part of a team and in a way that is flexible and adaptable Ability to manage conflicting demands and changing priorities
What we can do for you:
Flexible work arrangements Study assistance up to 100% reimbursement (subject to conditions) First class modern facilities Career progression and development pathways Collegial and collaborative environment with the aim of academic excellence Mobility within the business and locations
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Health & Wellbeing packages which includes free counselling for employees and family, discounted gym membership, movie tickets, discounts on travel, accommodation and insurance Salary packaging and novated leasing
Who we are Established in 1983, the Australian College of Applied Psychology (ACAP) is a leader in applied psychology education and courses promoting individual and community wellbeing. The college faculty promotes a collegial environment, hands-on approach and supportive culture, within a diverse student community. We are a Higher Education Institution and Registered Training Organisation within the Careers & Industry Division of Navitas Limited, an ASX 200 listed company.
Our mission ACAP is evolving and looking at innovative ways with a forward focused approach on adapting to the ever-changing landscape of education, the marketplace and society. We aim to become a thought leader in our space with the ability to influence stakeholders in the Australian education environment. We benefit from the support of Navitas, a large diversified global educator who are committed to improving lives through education, passion for student outcome and growth through conviction and rigour. Teaching and students are at the heart of what drives us. We are proud of our graduates, teachers and support staff and excited about our future, and the future of delivering accessible and effective education. Our campuses are located in Sydney, Melbourne, Brisbane and Adelaide
Successful candidates will require full working rights in Australia and to undergo a criminal records check & working with children check. Navitas promotes and embraces an inclusive and diversified workforce. We believe equality, flexibility and diversity in the workplace will deliver a rich and collaborative environment for our employees, students and clients. As such, we encourage applications from women, sexually and gender diverse people, culturally and linguistically diverse people, people of various faiths and beliefs and people with disabilities.
Please apply online and include a resume and cover letter addressing the selection criteria, or alternatively, email your application to
[email protected] For further information please contact Stephanie Korilis on the above email, or alternatively +61 3 8613 0603
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Position Description Title:
Campus Student Experience Administrator
Division:
Australian College of Applied Psychology
Reports to:
Campus Student Experience Manager
1.
Overview and Objectives of the Position:
The Campus Student Experience Administrator is responsible key administrative aspects of the student lifecycle, completion of data management tasks and providing prompt customer contact support to current and potential students. The role is responsible for providing student-facing assistance and support for student administration, including internal course transfers, articulation, applications for credit transfer, special circumstances applications and eligibility to graduate. The role reports to the Campus Student Experience Manager and functionally is part of the wider Student Experience Team who work together to manage the life cycle of the student journey. This team takes an integrated approach to support student success and engagement through both the Spectrum of Student Success strategy and the First Point of Contact approach.
2.
Key Relationships:
i.
ACAP Students
ii.
Student Experience Manager/Campus Manager
iii.
Student Experience Team
iv.
Campus Academic Team
v.
National Student Services Manager
vi.
Sales and Admissions
vii.
Marketing
3.
Key Result Areas:
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Ensures the highest standard of customer service and student experience by:
promptly and appropriately handling all student enquiries from all disciplines in line with the College First Point of Contact approach
processing applications and all course documentation accurately and in a timely manner
promptly and appropriately dealing with telephone, online, email, social media and face-to-face enquiries as required;
providing up-to-date and accurate information to candidates, students and internal staff
Contributes to the highest standard of administration support for the student life cycle:
General administration functions, including office organisation, records and files, academic course scheduling, meetings and events planning
Facilitates faculty events
Implement templates, databases and spreadsheets
Coordinating administrative processes and record keeping of credit applications and articulation agreements, special circumstances and eligibility to graduate Coordinating student evaluations in consultation with the Student Experience Manager
Undertaking administrative processes accurately and in a timely manner, in line with current policies and procedures.
Identifying opportunities for continuous improvement and assist with the documentation of business processes
Ensuring tasks are carried out in a compliant manner and student files are maintained to ensure accuracy of information
Contributes to the retention of students by:
Contributing role in the Spectrum of Student Success Program, including care calls
Providing a customer focused admistrative role at student-focussed events including orientation, graduation, information sessions and other campus events
Contributing to the college-wide Student Experience communications strategy
Other Duties
Perform other duties, consistent with this description, as specified from time to time by the Campus Student Experience Manager and National Manager Student Services
RESPECT.
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4. Qualifications and Selection Criteria Essential: Friendly and outgoing personality
A high level of responsibility and initiative
Able to work autonomously and as a team player
Excellent presentation skills
Solid interpersonal, customer service and collaboration skills
Ability to work in a diverse community
Administration experience, ideally in a tertiary education environment
Demonstrated ability to relate well to students, liaise with staff within the Colleges and external stakeholders
Excellent oral and written communication skills
Demonstrated computer skills using MSOffice software and database managements tools
Demonstrated attention to detail and high level of accuracy in all administrative activities
Demonstrated time management and organizational skills
Discretion when working with confidential information
Ability to work as part of a team and in a way that is flexible and adaptable
Ability to manage conflicting demands and changing priorities
RESPECT.
DRIVE.
ADVENTUROUS.
GENUINE.
RIGOUR.
CONVICTION.
