Campus Student Experience Advisor Student focused role requiring exemplary customer service Scope for career progression and personal development Convenient location in Melbourne CBD Launch your career with an ASX 200 organisation within the education space with a global footprint
The Student Services Officer is integral to the successful operation of day-to-day tasks and campus administration for ACAP (Australian College of Applied Psychology) and NCPS (Navitas College of Public Safety). The Student Services Advisor is responsible for providing excellent customer service and administration to students, staff and guests of ACAP and NCPS.
The ideal candidate we seek will ideally have the following
1-2 years’ work experience in a customer service position - professional/education environment highly desirable Demonstrated experience in using a CRM database and MS Suite - Word, Outlook & Excel essential Excellent customer service skills, both oral and written communication. High attention to detail and equal level of accuracy in all administrative activities Delivered successful outcomes that are deadline driven and willingness to be flexible in undertaking administrative duties Worked autonomously and in a team environment with the ability to cope with change Knowledge of Workplace Health and Safety policies of relevance to the work environment Flexibility in working a rostered 7.5 hour working day, between the hours of 8:30am - 5:30pm Initiative in undertaking additional responsibilities
What we can do for you:
Flexible work arrangements Study assistance up to 100% reimbursement (subject to conditions) First class modern facilities Career progression and development pathways Collegial and collaborative environment with the aim of academic excellence Mobility within the business and locations Health & Wellbeing packages which includes free counselling for employees and family, discounted gym membership, movie tickets, discounts on travel, accommodation and insurance Salary packaging and novated leasing
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Who we are Established in 1983, the Australian College of Applied Psychology (ACAP) is a leader in applied psychology education and courses promoting individual and community wellbeing. The college faculty promotes a collegial environment, hands-on approach and supportive culture, within a diverse student community. We are a Higher Education Institution and Registered Training Organisation within the Careers & Industry Division of Navitas Limited, an ASX 200 listed company.
Our mission ACAP is evolving and looking at innovative ways with a forward focused approach on adapting to the ever-changing landscape of education, the marketplace and society. We aim to become a thought leader in our space with the ability to influence stakeholders in the Australian education environment. We benefit from the support of Navitas, a large diversified global educator who are committed to improving lives through education, passion for student outcome and growth through conviction and rigour. Teaching and students are at the heart of what drives us. We are proud of our graduates, teachers and support staff and excited about our future, and the future of delivering accessible and effective education. Our campuses are located in Sydney, Melbourne, Brisbane and Adelaide
Successful candidates will require full working rights in Australia and to undergo a criminal records check & working with children check. Navitas promotes and embraces an inclusive and diversified workforce. We believe equality, flexibility and diversity in the workplace will deliver a rich and collaborative environment for our employees, students and clients. As such, we encourage applications from women, sexually and gender diverse people, culturally and linguistically diverse people, people of various faiths and beliefs and people with disabilities.
Please apply online and include a resume and cover letter addressing the selection criteria, or alternatively, email your application to
[email protected] For further information please contact Stephanie Korilis on the above email, or alternatively +61 3 8613 0603
RESPECT.
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Position Description Title:
Campus Student Experience Advisor
Division:
Australian College of Applied Psychology
Reports to:
Campus Student Experience Manager
1.
Overview and Objectives of the Position:
The Campus Student Experience Advisor is responsible for providing a high standard of customer service and supports the student administration function of the Campus. The role acts as a first point of contact for students and delivers welcoming, knowledgeable and efficient customer service to students at reception, via email and on the phone.
The role performs student
administration functions ensuring data integrity and accuracy for reporting. The role reports to the Campus Student Experience Manager and functionally is part of the wider Student Experience Team who work together to manage the life cycle of the student journey from beginning to end. This team takes an integrated approach to support student engagement and success through both the Spectrum of Student Success strategy and the First Point of Contact approach.
2.
Key Relationships:
i.
ACAP Students
ii.
Student Experience Manager/Campus Manager
iii.
Student Experience Team
iv.
Campus Academic Team
v.
National Student Services Manager
vi.
Navitas Building Management and Supplies
vii.
Marketing
3.
Key Result Areas:
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Enhances the customer experience by:
Acting as a first point of contact and delivering welcoming, knowledgeable and efficient customer service
Assisting prospective student to complete application/enrolment forms
Referring students to appropriate contacts within the campus and/or the national contact centre.
Advising students how to find relevant information such as policies, procedures, handbooks and forms
Following directions from the Campus Student Experience Manager by contributing efficient operations of the campus and its events.
Provide information to the students on learning, disability and counselling support
Contributes to the retention of students by:
Providing guidance and referral to the appropriate staff member regarding enrolment, deferral and withdrawal
Proactively participates in the Spectrum of Student Success program, including outbound calls to students at risk and low attendance
Providing a welcoming and informative support role at student-focussed events including orientation, information sessions and other campus events
Contributing to the college-wide communications strategy using electronic mediums
Supports the student administration function of the campus by:
Maintaining an understanding of current ACAP products, forms, handbooks, internal software application, policy and procedure’s to be able to support students with their enquiries and concerns
Contributing to continuous improvement of service tasks and standards. Assisting with general administrative duties as required, including invoicing, receipting, filing and data entry
Maintaining student files ensuring accuracy of information
Contributing to the wider student experience team with responsibilities for back desk administration
Other Duties
Perform other administrational duties, consistent with this description, as specified from time to time by the Campus Student Experience Manager and National Manager Student Services Participate in a roster system with occasional weekend work
RESPECT.
DRIVE.
ADVENTUROUS.
GENUINE.
RIGOUR.
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4. Qualifications and Selection Criteria Essential: Friendly and outgoing personality
A high level of responsibility and initiative
Able to work autonomously and as a team player
Excellent presentation skills
Solid interpersonal, customer service and collaboration skills
Ability to work in a diverse community
Administration experience, ideally in a tertiary education environment
Demonstrated ability to relate well to students, liaise with staff within the Colleges and external stakeholders
Excellent oral and written communication skills
Demonstrated computer skills using MSOffice software and database managements tools
Demonstrated attention to detail and high level of accuracy in all administrative activities
Demonstrated time management and organizational skills
Discretion when working with confidential information
Ability to work as part of a team and in a way that is flexible and adaptable
Ability to manage conflicting demands and changing priorities
RESPECT.
DRIVE.
ADVENTUROUS.
GENUINE.
RIGOUR.
CONVICTION.