CARINGwith a MISSION - Mission Health


A Message from. Kathleen Culhane Guyette, MSN, RN, NEA-BC. Dear Friends and Colleagues,. My heartfelt gratitude goes out to the nursing teams of Missi...

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CARING with a MISSION

2015 NURSING Annual Report

Caring with a Mission

represents the approach of Mission Health nurses in achieving

Our BIG(GER) Aim to get each patient to their desired outcome, first without harm, also without waste and with an exceptional experience for every patient and family. ABOUT MISSION HEALTH Mission Health, based in Asheville, N.C., is the state’s sixth-largest health system and the region’s only not-for-profit, independent community hospital system governed and managed exclusively in western North Carolina. Mission Health has been recognized as one of the nation’s Top 15 Health Systems 2012-2015 by Truven Health Analytics, formerly Thomson Reuters. Mission Health is the only medium-sized health system to receive this recognition four years in a row, and the only health system in North Carolina to achieve that distinction. Mission Health, which traces its roots in the region back to 1885, operates six hospitals, numerous outpatient and surgery centers, post-acute care provider CarePartners, and the region’s only dedicated Level II trauma center. Its medical staff consists of more than 1,000 physicians and is certified in more than 50 medical specialties and sub-specialties.

Mission Health has seven Centers of Excellence: Cancer, Heart, Mission Children’s Hospital, Neurosciences, Orthopedics, Trauma, and Women’s Health. Mission Hospital, located in Asheville, is the system’s flagship hospital and is licensed for 795 beds. It is the regional referral center for tertiary and quaternary care. It also includes Mission Children’s Hospital— the region’s only children’s hospital. Other Mission Health member hospitals include Angel Medical Center in Franklin, Blue Ridge Regional Hospital in Spruce Pine, HighlandsCashiers Hospital in Highlands, McDowell Hospital in Marion, and Transylvania Regional Hospital in Brevard. With approximately 10,600 employees and 2,000 volunteers, Mission Health is dedicated to improving the health and wellness of the people of western North Carolina. For more information, please visit mission-health.org or @MissionHealthNC.

Front Cover: Kelley Stewart, RN, Staff nurse, Medical/Surgical Unit and Cardiology Care Unit/Intensive Care Unit, Blue Ridge Regional Hospital, author of “Caring with a Mission” theme.

Table of Contents A Message from Kathleen C. Guyette, MSN, RN, NEA-BC

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A Message from Ronald A. Paulus, MD

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Mission Health Member Hospitals 6 Mission Health Chief Nursing Officer Leaders

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Accolades

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Leadership

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• Lighting The Bridge of Communication, Blue Ridge Regional Hospital 27 • The Remembrance Tree, Blue Ridge Regional Hospital 28 • Emergency Department 2-Way Radio Communication Regional Member Hospitals 29

Professional Practice • Coordinating Care for Postpartum Hemorrhage Emergencies Mission Health • Journey to Acute Stroke-Ready Hospital, Angel Medical Center • Cancer Survivorship Program, Transylvania Regional Hospital • Right Patient, Right Bed, Right Time, McDowell Hospital • Enhanced Emergency Care, Highlands-Cashiers Hospital • Crossroads Program for Terminally Ill Patients, CarePartners • A Board Game Impacts Emergency Care Transylvania Regional Hospital • From OB to OR for C-sections, Mission Hospital • Hospice Wound Care Improvement, CarePartners

Innovations in Care • • • •

Virtual Sitters on Neurosciences, Mission Hospital Telehealth Meets Wound Care, Mission Hospital New Graduate Intensive Program, Highlands-Cashiers Hospital Renal Medicine Nurses Leading Real Results, Mission Hospital

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Grateful Patients and Family Members

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Nurses Week Caps and Quotes

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A Message from Kathleen Culhane Guyette, MSN, RN, NEA-BC Dear Friends and Colleagues,

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My heartfelt gratitude goes out to the nursing teams of Mission Health! Over the past five years, you made tremendous strides in standardizing care for our patients and their families in our facilities across western North Carolina. This year, we continued the journey through numerous projects to offer best practice compassionate care to meet our goals of the BIG(GER) Aim.

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We focused on improving rural healthcare through a collaborative project with the University of North Carolina at Chapel Hill, School of Nursing. One of our hospitals is among four diverse rural North Carolina healthcare facilities studying systems in the emergency department. This important interprofessional work improves communication, teamwork and patient outcomes and will inform replication for other facilities. Our hospice nurses developed a palliative wound care protocol to increase comfort for end-of-life patients and decrease time spent in treatment procedures. Through professional development courses, our home health nursing team enhanced services to patients who decided to continue curative treatments rather than choose hospice care. We implemented an emergency department triage system, which identifies in more detail the condition of the patient and the resources needed for excellent care. Our renal medicine nurses used care process model guidelines to significantly decrease the patient’s length of stay and readmission rates. We extended the new graduate RN intensive program to regional member hospitals, which augmented resources to help nurses in the community hospitals transition from the academic world into nursing practice. Thank you for your compassionate care, your clinical expertise and your willingness to consistently improve patient- and family-centered care. You make a difference in the lives of our visitors, friends and families in western North Carolina!

Kathleen Culhane Guyette, MSN, RN, NEA-BC Senior Vice President of Patient Care Services and President, Regional Member Hospitals

Mission Health

A Message from Ronald A. Paulus, MD Dear Mission Health Caregivers and Community Members,

As you know, Mission Health nurses are at the very foundation of our BIG(GER) AIM: to get each patient to the desired outcome, first without harm, also without waste and with an exceptional experience for every patient and family. Our nurses do incredible work!

This year, our nursing teams participated in projects systemwide that improved the quality or our care and the experiences for our patients and families. Our nurses met the challenge of caring for our communities – our many families and friends across western North Carolina. Our nurses implemented protocols to standardize obstetrical care and developed innovative, safe and effective ways to use technology to monitor patients at risk for falls and increase access to wound care. They also established instant communication models among emergency department staff members in our regional hospitals and a support program for cancer survivors. They enhanced care for stroke patients and adopted numerous care process models to ensure compassionate, consistent and cost-effective care. WooHoo! Please join me in congratulating our nursing staff on a job well done. We are blessed to have such a compassionate, talented and creative group of clinicians!

Ronald A. Paulus, MD President and Chief Executive Officer Mission Health

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It is my honor and privilege to serve an organization where nursing plays such a critical role in the care of our patients and their families – not only at the bedside, but also in executive leadership. Over the past two years, the number of nurses in executive leadership (already significant) has more than doubled.

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ACCOLADES

MISSION HEALTH

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MISSION HOSPITAL ASHEVILLE, NC

ANGEL MEDICAL CENTER FRANKLIN, NC

BLUE RIDGE REGIONAL HOSPITAL SPRUCE PINE, NC

CAREPARTNERS ASHEVILLE, NC

HIGHLANDS-CASHIERS HOSPITAL HIGHLANDS, NC

MCDOWELL HOSPITAL MARION, NC

TRANSYLVANIA REGIONAL HOSPITAL BREVARD, NC

Mission Health Chief Nursing Officer Leaders

Kathy S. Hefner, MSN, RN, NE-BC Chief Nursing Officer McDowell Hospital

Becky Carter, MSN, RN, FACHE President and Chief Nursing Officer Blue Ridge Regional Hospital

Catherine Landis, MN, RN President and Chief Nursing Officer Transylvania Regional Hospital

Rhonda T. Moore, MSN, MBA, RN, PCCN, FACHE, CENP Interim CNO and Director of Patient Care Services Angel Medical Center

Cathleen Adams, MBA, BSN, RN, CHPCA Chief Nursing Officer CarePartners

Jacqueline Ring, MHA, MBA, RN, NEA-BC, FACHE President and Chief Nursing Officer Highlands-Cashiers Hospital

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Karen Olsen, MBA, BSN, RN, NE-BC Vice President and Chief Nursing Officer Mission Hospital

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ACCOLADES Mission Health nurses are committed to their own professional development in their mission to provide excellent evidence-based care to patients and family members. The following pages showcase reported professional achievements and recognitions for exceptional work as caregivers.

ADJUNCT FACULTY Andrea Alvaro, MSN, RN, CCRN, Neurotrauma ICU, Mission Hospital; Nurse Educator MSN Track, Western Carolina University Deborah Krueger, MSN, RN, NE-BC, CHTP, Nursing Practice, Education and Research, Mission Health; Leadership and Management, RN to BSN online, University of Arkansas, Little Rock; Transitions to Professional Nursing, RN to BSN online, Chamberlain College of Nursing Rosemary Skiner, MSN, RN, CMSRN, Medical Surgical Unit, Angel Medical Center; Nursing 112 and Nursing 114, Southwestern Community College

Pictured above is Ti Austin, MSN, RN, CNML, CNN, Nurse Manager, Medical-Surgical Pulmonary Unit.

Mission Health nurses demonstrate their commitment to high quality patient- and family-centered care by achieving and maintaining professional certifications. They validate their knowledge and mastery of skills in their specialty area through testing and ongoing learning. Their dedication to best practice care improves outcomes for our patients and their families. Here is a list of systemwide certified nurses who completed a professional RN profile survey.

ANGEL MEDICAL CENTER

BLUE RIDGE REGIONAL HOSPITAL Andrea Gentry, BSN, RN, CNOR, Surgical Services Celena Garrett, RN, RN-BC, CGRN, Surgical Services Debra Robinson, BSN, RN, CNOR, Surgical Services Donna Hollifield, BSN, RN, CCRN, Surgical Services Frances A. Giardina, MSN, RN, WHNP-BC, Mission Community Obstetrics and Gynecology Jamie Wells Pate, RN, CCBE, Labor and Delivery Pamela Anglin, RN, RNC-OB, Labor and Delivery Sandra Hamilton, RN, PCCN, Medical Surgical and Coronary Care Units and ICU Sharon James, BSN, RN, CCRN, Medical Surgical and Coronary Care Units and ICU Teresa Blanc, DNP, APRN-BC, Hospitalist Group

CAREPARTNERS Aaron Tyson, RN, CMSRN, Home Health Ami Bullock, RNS, RN, CRRN, PACE Clinic Manager Angela B. Stone, RN, RN-BC, WCC, Home Health April Hays, BSN, RN-BC, Hospice Care B. Diane Huey, MSN, FNP-BC, Palliative Care Brian D. Lehr, ND, RN, CWOCN, Home Health Denise Anthes, ThD, MBA, BSN, RN, CHPN, HNB-BC, HTCP/I, HS, Solace Donna Sliker, RN, CHPN, Hospice Care Ellen M. Gordon, RN, CRRN, Rehabilitation Hospital Fran Kyles, RN, CHPN, Home Health Georgiana Hill, BSN, RN, CRRN, CWCN, Rehabilitation Hospital Jeanna G. Barnett, RN, CRRN, Case Management Karen Reese, MSN, NP-C, Rehabilitation Hospital Katherine Knihnicki, ThD, BSN, RN, HNB-BC, Hospice Care Kristi Miller MSN, RN, OCN, Home Health Magaly Roth, BSN, RN, RNC, Home Health Marybeth Moscinski, MHEd., RN, CHPN, Home Health Nore Hunter, BSN, RN-BC, Home Health Pierre Brazeau, BSN, RN, CPN, Home Health Rebecca M Gustina, RN, CRRN, Rehabilitation Hospital Robert G. Credeur II, BSN, RN, CRRN, Nursing Unit Supervisor, Rehabilitation Hospital Robin W. Borzotta, BSN, RN, CCRN, Rehabilitation Hospital Sabrina Lacerna, RN, CRRN, Nursing Unit Supervisor, Rehabilitation Hospital Sharon H. Norton, RN, RNC, Home Health Sheila J. Pynes, MSN, RN, FNP-BC, AOCNP, Rehabilitation Hospital Susan M. Bennett, RN, CRRN, Rehabilitation Hospital Toni Hay, BSN, RN, CCRN, Rehabilitation Hospital Uta Brandstatter, BSN, RN, CHPN, Solace

HIGHLANDS-CASHIERS HOSPITAL Cindy Barloga, BSN, RN, CCM, CIC, ACM, Acute Care David Alldredge, RN, CEN, Nursing Unit Supervisor, Acute Care Kathy Hamby, RN, CCRN, Emergency Department Monica Crook, RN, CEN, Emergency Department

MCDOWELL HOSPITAL Angela P. Pettus, BSN, RN, CEN, Emergency Department Brenda F. Davis, BSN, RN, CEN, Emergency Department Dale J. Buchanan, MSN, FNP-BC, HealthPlus-Surgical Services Erika Moody, RN, IBCLC, Labor and Delivery Karen Hicks, MBA, MS, BSN, RN, OCN, Outpatient Infusion Kathy Hefner, MSN, RN, NE-BC, Chief Nursing Officer Kimberly Freeman, RN, CDE, CIC, Diabetes Program Michele Woods, BSN, RN, NE-BC, Manager, Labor and Delivery Terry Ann Schaefer, RN CWCN, CFNC, Medical Surgical Unit

MISSION HOSPITAL Adam King, BSN, RN, CCRN, Coli ICU Adam Sutton, RN, CEN, Cardiovascular ICU Alesia Carpenter, MSN, RN, ACNS, BC, Simulation Lab Alesia Whitfield, BSN, RN, RCES, Invasive Cardiology

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Anita Renshler, PhD, MSN, RN, FNP-C, Urgent Care Clinic Ashley Hatch, RN, CLC, Women’s Health Unit Aubrey A. Balmer, MSN, RN, FNP-C, Urgent Care Clinic Betty Rogers, RN, CNOR, Surgical Services Brian D. Bishop, RN, CNOR, RN First Assistant, Surgical Services Cara Smith, BSN, RN, CEN, Emergency Department Carol Quairoli, MSN, RN, ARNP-C, Urgent Care Clinic Deborah Bruner, RNC-OB, CCRN, IBCLC, Women’s Health Unit Donna C. Campbell, RN, CNOR, Surgical Services Duane McHan, RN, CEN, Emergency Department Elizabeth A. Sears, BSN, RN, RNC, Women’s Health Unit Emily Denise Hoyle, RN, RN-C, Women’s Health Unit Erma Cooke, MSN, RN, NNP-BC, Women’s Health Unit Evelyn G. Brow, BSHA, RN, HNB-BC, Same Day Surgery Holly J. Owen, BSN, RN, CEN, Infection Prevention Judith Layton, BSN, RN, CNM, Women’s Health Unit Julie Jenkins, RN, CNOR, Surgical Services Kecia Hursey, BSN, RN, RNC-OB, Women’s Health Unit Kimberly Watkins, RN, CDE, Cardiac Rehab Mary Polanski, MSN, RN, FNP, Urgent Care Clinic Nancy Holloway, MHSA, BS, RN, OCN, Chemo Infusion Services Endoscopy Pam Clay, MSN, RN, CEN, Nursing Administration Patricia D. Foster, BSN, RN, CNOR, Surgical Services Patricia J. Key, BSN, RN, CEN, CPEN, Emergency Department Peggy Ramey, RN, CNOR, SANE, Surgical Services Rita Moss, MSN, RN, FNP-C, CEN, Medical Surgical Unit Roberta Bowles, BSN, RNC, Women’s Health Unit Robin A. Villiard, MS, RNC-OB, Women’s Health Unit Rosemary S. Skiner, MSN, RN, CMSRN, Medical Surgical Unit Shauna Maxson, BSN, RN, CWOCN, OCN, Nursing Professional Development Sherril M. Bishop, RN, CNOR, Surgical Services Sonya Adams, RN, CEN, Emergency Department

Ali Cosgrove, MSN, RN, NP-C, CHFN, Advanced Cardiac Care Clinic Alicia Reich, RN, RN-BC, Psychiatric Services Alison Ensley, MSN, RN, FNP-BC, CPEN, Emergency Department Allison McDaniel, BSN, RN, PCCN, Medical Cardiology Stepdown Amanda H. Rathbone, BSN, RN, CMSRN, Women’s Surgical Unit Amanda Hall, BSN, RN, CCRN, CEN, Emergency Department Amanda Staton, RN, FNE, Sexual Assault Nurse Examiner Program Amanda Williams, BSN, RN, OCN, Oncology Amber B. Hull, BSN, RN, CCRC, Asheville Cardiology Associates Research Amber Hyman, RN, CPN, Mission Children’s Specialists Amellia J. Gibby, RN, RNC, Mother Baby Amenia Wiggins, RN, PCCN, Medical Cardiology Stepdown Amy Brady, MSN, RN, FNP, Diabetes Amy Coull, BSN, RN, CEN, CPEN, Emergency Department Amy Hales, BSN, MS, RN, CEN, Emergency Department Amy Hogue, RN, CNRN, Neurosciences Amy Riggs, BSN, RN, CCRN, Cardiovascular ICU Amy Sheets, MSN, RN, CNL, Neurosciences Amy Williamson, BSN, RN, OCN, Oncology Andrea Alvaro, MSN, RN, CCRN, Neurotrauma ICU Andrea Anglin, MSN, RN, FNP, Emergency Department Andrew Crum, RN, CEN, Emergency Department Andy Steele, MBA, BSN, RN, NE-BC, Coli ICU Angela Chandler, BSN, RN, ONC, Orthopedics Angela D. Wilson, BSN, RN, CWON, Wound Ostomy Continence Nurses Angela K. Dunham, BSN, RN, C-EFM, Labor and Delivery Angela Logan, RN, CRNI, VA-BC, Vascular Access Tube Team Angela Zarrella, BSN, RN, SCRN, Medical Surgical ICU Ann P. Williams, MBA, BSN, RN, CNOR, CSPDT, Endoscopy Anna Eller, BSN, RN, OCN, Nursing Professional Development Anna Gerhardt, BSN, RN-C, Mother Baby Anne B. Cochrane, MSN, RN, CNOR, Cardiovascular Operating Room Anne Stuart, RN, CNOR, Asheville Surgery Center Anthony Guidone, BSN, RN, SCRN, Neurosciences April C. Briggs, RN, CPN, Pediatric Orthopedics April W. Messer, MSN, RN, CCRN, Medical Surgical ICU Aresa Jones, BSN, RN, PCCN, Adult Medical Surgical telemetry unit Aretha Fannon, RN, CNOR, Asheville Surgery Center Ashley C. Byrd, MSN, NNP-BC, Neonatal ICU Ashley Hudson, BSN, RN, CPN, Nursing Professional Development Ashley Mathus, BSN, RN, CCRN, Coli ICU Athena A. Carver, BSN, RN, RNC-NIC, Nursing Professional Development Audrey Forga, MSN, RN-BC, CCM, FAACM, Care Management B. Gayle Wheeler, BSN, RN, CNOR, Operating Room Barb McElroy, MBA, BSN, RN, PCCN, RN-C, Staffing Pool Barbara Bradley, RN, CMSRN, General Surgery Barbara Bowlin, BS, RN, CCRN, Medical Surgical ICU Barbara Davison, BSN, RN, CEN, Emergency Department Barbara R. Sawyer, RN, CCRN, CPEN, Air Medical Bernadette Bond, RN, CPAN, Asheville Surgery Center Bernice Wozniak, RN, Emergency Department Beth MacEachern, RN, PCCN, Cardiovascular Progressive Care Beth Russell, BSN, RN, RNC-EFM, Labor and Delivery Beth Trebilcock, RN OCN, Outpatient Infusion Bethany Dyer, BSN, RN, CMSRN, Pulmonary Medicine Bill Cote, MSN, RN, Neonatal ICU Bill Willoughby, RN, CPAN, Surgical Pre-op Brandee Gil, MSN, RN, CEN, Perianesthesia Care Unit Brandi Bedrosian, BSN, RN, CCRN, Nursing Administration Brandi Quinn, RN, RNC-OB, Labor and Delivery Brandi Tweed, BSN, RN, CPN, Pediatric ICU Brandy Whitson, RN, PCCN, Adult Medical Surgical telemetry unit Brenda Fore, MHA, BSN, RN, CLNC, Nurse Practice Education and Research Brian J. Taylor, RN, CEN, Emergency Department Brian L. Abbott, RN, CEN, Emergency Department Brittany Austin, BSN, RN, CPN, Pediatrics Bryanna Gibbs, BSN, RN, PCCN, Critical Care Service Line C. Diane Allen, RN, PCCN, Surgical Pre-op Candace L. Carter, RN, PCCN, Staffing Pool Carey Estes, MSN, RN, CPPS, Nursing Professional Development Carlin Smith, MSN, RN, PCCN, Nursing Professional Development Carol Peracchio, BSN, RN, CPHQ, Performance Improvement Carole A. Eggleston, BSN, RN, CMSRN, Staffing Pool Caroline Salinas, RN, CEN, CGRN, Emergency Department Carolyn C Bryson, RN, CMSRN, 8 North Carrie Edgison, MSN, RN, NE-BC, Executive Director, Nurse Operations and Critical Care Carrie K. Underwood, RN, CFRN, Air Medical Carrie M. Alban, BSN, RN, CMSRN, Staffing Pool Catherine Lorimier, RN, CNOR, Vascular Operating Room Cathy Banks, RN, PCCN, HN-BC, Medical Cardiology Stepdown Cathy Grindstaff, RN, CCRN, Rapid Response Team Cecil Greck, BSN, RN, CFRN, CCEMT-P, PNCCT, Air Medical Chandel Dundee, MSN, RN, RN-BC, Surgical Quality Charles Carter, BSN, RN, CFRN, CPEN, CCEMTP, Air Medical Charles Phillips, BSN, RN, CEN, Emergency Department Charlotte Lail, BSN, RN, OCN, Cancer Program Charlotte Savoy, RN, SANE, Surgical Admission Teaching/Testing Unit Cherie Palmer, MSN, RN, CMSRN, 8 North Cherry Odom, BSN, RN-BC, Nursing Practice, Education and Research Chi Glass, BSN, RN, CMSRN, Wound Healing & Hyperbaric Oxygen Center Chris Fischer, RN, CEN, Emergency Department Chris Taylor, BSN, RN, CCRN, ACM, Care Management Chris West, BSN, RN, CEN, CFRN, Emergency Department Christi Britt, BSN, RN, CCRN, Cardiovascular Recovery Unit Christina Riggsbee, RN, CCRC, Clinical Trials-Research Institute Christine Conrad, BSN, RNC-OB, Labor and Delivery Christine Loiacono, RN, RNC, Neonatal ICU Christopher R. Williams, BSN, RN, CCRN, Coli ICU Chuck Tucker, DNP, RN, CNE, Nursing Administration Cindy Powers, MSN, RN, CEN, Emergency Department CJ Merrill, MSN, NEA-BC, CPHQ, Patient Experience and Engagement CJ Smart, MSN, RNC-MNN, CPN, CPLC, Women’s and Children’s Service Administration Claire P. Davis, RN, CCRN, CSC, Cardiovascular Recovery Unit Coates Kennerly, BSN, RN-BC, Emergency Department Psychiatric Evaluation Area

ACCOLADES

CERTIFIED NURSES

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Colin Bishop, BSN, RN, PCCN, Medical Cardiology Stepdown Colleen Rockstroh, BSN, BA, RN, CWON, Wound Ostomy Continence Nurses Connie Eldreth, RN, CCRN, Coli ICU Connie L. Cogdill, MSN, RN, PCCN, Care Management Cora Small, BSN, RN, CCRN, Critical Care Service Line Corinne Ingle, MSN, RN, ANP-BC, Diabetes Corrianne M. Billings, BSN, BS, RN, CIC, Infection Prevention Courtnay Murphy, BSN, RN, CCRN, Medical Surgical ICU Courtney Haight, BSN, RN, CEN, Emergency Department Courtney Harris, RN, PCCN, Medical Cardiology Stepdown Crystal D. Montoya, BSN, RN, CMSRN, General Surgery Crystal Letterman, MSN, BSN, RN, CMSRN, Spine-Orthopedics Unit Cynthia Allen, RN, PCCN, Surgical Pre-op Cynthia Broadhead, BA, RN, ACM, Care Management Cynthia J. Spaeth, BSN, RN, RNC-NIC, Neonatal ICU D. Michelle Moerk, RN, CEN, Emergency Department Dahyeon, BSN, RN, Medical Cardiology Stepdown Dana Raines, MSN, RN, CAPA, Quality and Safety Daniel Sutton, BSN, RN, CCRN, Medical Surgical ICU Daniela Bonea, BSN, RN, VA-BC, Vascular Access Tube Team Daniella Hatfield, BSN, RN, PCCN, Cardiovascular Progressive Care Darci K. Hill, BSN, RN, BC-PMHN, Psychiatric Services Darla R. Walsh, RN, CMSRN, Spine-Orthopedics Unit Darlene Schleider, MSN, RN, CCRN, Nursing Administration Darren S. Coleman, MSN, RN, OCN, Oncology Dawn A. Wascoe, BSN, RN, CWCN, Wound Healing and Hyperbaric Center Dawn Rollins, BSN, RN, CEN, Emergency Department Dayton Jacques, MSN, RN, PCCN, Cardiovascular Progressive Care Deanna McCraw, MSN, RN, Nursing Clinical Informatics Debbie Lambert, MSN, RN, SCRN, Neurotrauma ICU Debbie McCoy, BSN, RN, CPN, CDE, Pediatric Endocrinology Debbie Payne, RN, OCN, Outpatient Infusion Debbie Tritt, BSN, RN, CNRN, Spine-Orthopedic Unit Deborah Gerrer, BSN, RNC-OB, Mother Baby Deborah Gleydura, BSN, RN, NE-BC, CEN, CPEN, Emergency Department Deborah Gorham, RN, HN-BC, Perianesthesia Unit Deborah K. Wilson, RN, RNC, Mother Baby Deborah L. Krueger, MSN, RN, NE-BC, CHTP, Nurse Practice Education and Research Deborah McDonald, BSN, RN, RNC-NIC, Neonatal ICU Debra A. Carlson, RN, RNC-NIC, Neonatal ICU Debra A. Frisbee, RN, CMSRN, General Surgery Debra C. Ward, RN, CHPN, Psychiatric Services Debra Caton, BSN, RN, ONC, Orthopedics Debra Tritt, BSN, RN, CNRN, Spine DeLena White, BSN, RN, CMSRN, General Surgery Denise B. Ebert, BSN, RN, CNML, Nursing Administration Denna S. Reese, BS, RN, CEN, Emergency Department Desiree Metzger, MSN, RN, ARNP-C, Neurosciences Destini Z. Wynn, BSN, RN, GRN, CMSRN, Renal Medicine Diana Ring, RN, CNOR, Operating Room Diane Dey, BSN, RN, PCCN, Medical Cardiology Stepdown Diane VanReenen, RN, OCN, Outpatient Infusion Dianne Lancaster, BSN, RN, CCRC, Pediatric Hematology and Oncology Diedre B. Bird, BSN, RN, CRNI, Medical Surgical ICU Dimmerriee W. Brooks, RN, ACM, Care Management Donna Eaton, RN, PCCN, Adult Medical Surgical Telemetry Unit Donna J. Smith, MSN, RN, ANP-BC, Psychiatric Service Line Donna Lingerfelt, BSN, RN, CPN, Nursing Professional Development Donnie Waid, RN, CNOR, Operating Room Dorothy J. Allen, RNC-NIC, CNPT, Neonatal ICU Doy Brown, BSN, RNC, Neonatal ICU Dru Buesing, MS, RN, NE-BC, Psychiatric Services Durand Parker, RN, CEN, CPEN, Emergency Department Edison V. Seel, BSN, RN, PCCN, Care Management Elena Nolan, RN, CCRP, Heart Path Elizabeth Allen, RN, CCRN, Advanced Cardiac Care Clinic Elizabeth Ann Hudson, MSN, RN, CCRN, Cath Lab Recovery Elizabeth Denning, BSN, RN, CMSRN, General Surgery Elizabeth Durrett, BS, BSN, RN, CCRN, Coli ICU Elizabeth Greer, BSN, RN, CCRN, Cardiovascular Progressive Care Elizabeth Hurlbutt, BSHA, RN, CEN, CPEN, Emergency Department Elizabeth K. Trexler, RN, CCRN, Coli ICU Elizabeth Murphy, BSN, RN, CPN, Pediatrics Elizabeth Owen, BSN, RN, CEN, CPEN, TCRN, Emergency Department Ellen A. Minier, BSN, RN-BC, General Surgery Ellen Ferguson, BSN, RN, PCCN, General Surgery Emily Buchanan, BSN, RN, CPHON, CPN, Pediatric Hematology & Oncology Emily Hamilton, MSN, BSN, RN, CEN, Emergency Department Emily Helton, RN, PCCN, Cardiovascular Progressive Care Erica Dockery, RN, BSN, CPN, Pediatrics Erika Prezas, RN, CEN, Emergency Department Ernest Eller Jr, MSN, RN, CNRN, Cardiovascular Progressive Care Eva K. Crabtree, RN, CMSRN, Adult Medicine Evelyn M. Davidson, RN, HTCP, HN-BC, Neonatal ICU Evelyn Wright, RN, CMSRN, Staffing Pool Fabienne Sterckx, BSN, RN, CCRN, Nursing Professional Development Felicia F. Cavanaugh, RN, PCCN, Pulmonary Medicine Frank Alagna, BSN, RN, CCRN, CSC, Nursing Professional Development Fredia Cooper, BSN, RN, CRNI, VA-BC, Vascular Access Tube Team Gale Holm, BSN, RN, CEN, Labor and Delivery Gayle L. Hart, BSN, RN, RNC, Mother Baby George Alan Sessoms, BSN, RN, PCCN, Medical Cardiology Stepdown Gina Hallstrom, BSN, RN, CMSRN, Spine-Orthopedics Unit Gina Moore, BSN, RN, CCRN, RN-C, Critical Care Service Line Ginny Raviotta, MN, RN, NE-BC, Executive Director, Women’s and Children’s Services Glenda McCall, MSN, RN, CNML, Manager, Medical Surgical Progressive Care Haley Johnson, BSN, RN, PCCN, Pulmonary Medicine Haley Ramsey, RN, RNC, Mother Baby Hannalie Lindsey, RN, PCCN, Cardiovascular Progressive Care Harriet McGinnis, BSN, RN, CCRN, CSC, CMC, CPAN, Cardiovascular Recovery Unit Heather Griffin, BSN, RN, CCRN, Staffing Pool Heather M. Hansen, BSN, RN, CCRN, Neurotrauma ICU Heidi Nothdurft, BSN, RN, EMT-I, CEN, CPEN, Emergency Department Heidi Sherman, MSN, RN-BC, Nursing Practice, Education and Research Helene D. Groarke, MSN, RN, CCRN-K, SANE-A, Sexual Assault Nurse Examiner Program Holly J. McCormack, BSN, RN, RNC-OB, RNC-EFM, Labor and Delivery Howard W. Roberts, BSN, RN, CCRN, NR-EMT, Cardiovascular ICU J. Danielle Martin, MSN, RN, SCRN, Nursing Practice, Education and Research Jackie Ruscoe, BSN, RN, ACM, Care Management Jaclyn Gosnell, MSN, RN, CEN, Emergency Department James DeGrave, RN, CWON, Wound Ostomy Continence Nurses James Hudson, RN, CCRN, Neurotrauma ICU James M. Holbrook, BSN, RN, CPEN, Emergency Department James R. Gibbs, BSN, RN, CEN, Emergency Department James Wody, BSN. RN. PCCN, Staffing Pool Jamie Nguyen, BSN, RN, PCCN, Spine-Orthopedics Unit Jamie Staton, BSN, RN, CIC, Infection Prevention Jan Adams, RN, VA-BC, Vascular Access Tube Team Jan Blakely, BSN, RN, CCRC, Research Institute Administration Jan M. Bailey, MSN, RN, OCNS-C, Nursing Professional Development Jan Rayfield, RN, CNOR, Operating Room

Jana Mittelmeier, MSN, RN, CNL, Trauma Care Unit Jane Windle, RN, RNC, HN-BC, C-FM, Labor and Delivery Janet Magruder, BSN, RN, OCN, CBCN, Breast Program of Mission Cancer Services Janet Ray, RN, RN-BC, Adult Medicine Janice Burgess, BSN, RN, CCRN, Rapid Response Team Janice L. Hovey, BS, RN, CDE, Diabetes Program Jared Gouge, BSN, RN, CEN, Cardiovascular Recovery Unit Jean Faulkner, RN, RNC-OB, Maternal Fetal Medicine Unit Jean M. Saden, RN, CFRN, Emergency Department Jeanne Anderson, RN, CEN, Emergency Department Jeanie Bollinger, MSN, RN, ACCNS-AG, CCRN, Nursing Administration Jeff Bollinger, BSN, RN, CNOR, Asheville Surgery Center Jennifer Brock, RN, CMSRN, General Surgery Jennifer Burts, BSN RNC-NIC, Neonatal ICU Jennifer Kaylor, BSN, RN, CWON, Wound Ostomy Continence Nurses Jennifer Metzger, RN, RN-BC, Psychiatric Services Jennifer Robinson, RN, RNC-OB, Maternal Fetal Medicine Unit Jennifer Swanson, BSN, RN-BC, Trauma Care Unit Jennifer Wilkinson, BSN, RNC-NIC, Neonatal ICU Jenny Keener, BSN, RN, Adult Medical Surgical telemetry unit Jerri Phillips, BS, BSN, RN, PCCN, CHFN, Medical Cardiology Stepdown Jerry D. Wilson, BSN, RN, PCCN, Medical Cardiology Stepdown Jessi Ping, BSN, RN, OCN, Oncology Jessica Black, RN, CEN, CPEN, Emergency Department Jessica Smith, BSN, RN, PCCN, Coli ICU Jill Howell, MSN, RN, CNOR, CNE, Nursing Professional Development JoAnne B. Huff, BSN, RN, CMSRN, Adult Medicine Jocelyn R. Abuy, BSN, RN, CCRN, Coli ICU Jody Curry, RN, CNOR, Operating Room John G. Grindstaff Jr., BSN, RN, AAS-EMS, CMTE, CFRN, CPEN, CCEMTP, PNCCT, Air Medical John H. Baylor, BSN, RN, CCRN, Medical Surgical ICU Jonathan D. Argento, BSN, RN, RN-BC, Coli ICU Joni H. Lisenbee, BSN, RN, IBCLC, Manager, Mother Baby Josh Lewis, BSN, RN, CNRN, Neurosciences Joyce S. Case BSN, RN, OCN, Outpatient Infusion Judith J. Sykes, RN, OCN, Outpatient Infusion Judy Luff, BSN, RNC-OB, C-EFM, IBCLC, Labor and Delivery Julia Killen, MSN, RN, CPNP, Pediatric Hematology and Oncology Julie Holcomb, MSN, RN, IBCLC, Inpatient Lactation Julie Owings, BSN, RN PCCN, Cardiovascular Progressive Care June P. Case, BSN, RN, CWON, Wound Ostomy Continence Nurses Justin Pannell, BSN, RN, CEN, CPEN, EMT, Emergency Department Justin R. West, BSN, RN, PCCN, Cardiovascular Progressive Care Karen B. Parsons, BSN, RN, CCRN, Adult Medicine Karen Bailey, BSN, RN, CNOR, Operating Room Karen Cassidy Diez, BS, BSN, RN, PCCN, Medical Cardiology Stepdown Karen Coates, RN, CCRN, Care Management Karen Cox, RN, CPN, CAPA, Asheville Surgery Center Karen Grogan, MHA, MSOM, RN, CENP, Nursing Administration Karen Joyce, BSN, RN, CPN, Pediatric Sedation Support Karen Nicolai, BSN, RN, PCCN, Medical Cardiology Stepdown Karen Olsen, MBA, BSN, RN, NE-BC, Vice President & Chief Nursing Officer Karen Potthoff, RN, OCN, Outpatient Infusion Karen Rice, RN, CNOR, Operating Room Karen Sinclair, MSN, RN, PCCN, Medical Surgical Progressive Care Karen Smith, RN, OCN, Cancer Research KaSheena Green, BSN, RN, ONC, Orthopedics Kate McPolin, BSN, RN, OCN, CCRP, Cancer Research Katharine Day, MSM, RN, CPAN, Surgical Services Administration Katherine McElreath, BSN, RNC-OB, Labor and Delivery Kathleen A. McGowan, RN, CNRN, HN-BC, Neurotrauma ICU Kathleen Genito-Tamaray, MSN, RN, CCRN, CSC, Cardiovascular Recovery Unit Kathleen Kellogg, RN, PCCN, Medical Surgical Progressive Care Kathleen S. Leake, BSN, RN-BC, CEN, Emergency Department Kathryn E Moorhead, BA, RN, CNOR, Asheville Surgery Center Kathy Alley, BSN, RN, CHFN, Medical Cardiology Stepdown Kathy Gier, MSN, RN, CNML, Trauma Care Unit Kathy Inukai, BSN, RN, PCCN, Staffing Pool Kathy Smith, MSN, RN, ONC, Nursing Professional Development Kathy Koye, BSN, RN, PCCN, Adult Medical Surgical Telemetry Unit Katie Cheatham, BSN, RN, PCCN, Adult Medical Surgical Telemetry Unit Katrina Buckner, BSN, RN, CPN, Mission Children’s Specialists Katrina Cody, BSN, RN, ONC, Trauma Care Unit Katrina Pepper, BSN, RN, CCRN, Perianesthesia Care Unit Katrina Tobin, BSN, RN, Adult Medical Surgical Telemetry Unit Katy Brooks, BSN, RN, CWON, Wound Healing and Hyperbaric Center Kaye E. Rollin, MA, BSN, RN, CHFN, Medical Cardiology Stepdown Kelley Bryson, RN, Vascular Operating Room Kelly Marsh, RN, Cardiovascular ICU Kelly Pace, RN, CEN, CPEN, Emergency Department Kelly S. Harvey, BSN, RN, ACM, Care Management Kelly Walker, BSN, RN, PCCN, Medical Cardiology Stepdown Kim Brittingham, BSN, RN, OCN, Oncology Kim Delk, BSN, RN, CPN, Pediatrics Kim Wuertz, BSN, RN, ACM, Care Management Kimberly A. Hendl, RN, Operating Room Kimberly Ann Helm, BSN, RN, Cardiovascular Operating Room Kimberly Crosley, BSN, RN, CNOR, Vascular Operating Room Kimberly Davis, BSN, RN, ONC, Trauma Care Unit Kimberly Mallory, BSN, RN, CCRN-CSC, Electrophysiology Lab Kimberly Miller, MSN, RN, CDE, Diabetes Program Kitty Ratzlaff, MA, BSN, RN, CGRN, Endoscopy Korah Schwab, BSN, RN, RNC-MNN, Mother Baby Kristen Seelig, BSN, RNC, NUS, Mother Baby Kristi Hensley, RN, CNOR, Asheville Surgery Center Kristy Stewart, MS, RN, ONC, Orthopedics Service Line Larry Borrelli, MS, RN-BC, Nursing Professional Development Laura C. Kirkpatrick, BSN, RN, NCSN, Pediatric ICU Laura Faircloth, BSN, RN, PCCN, Medical Cardiology Stepdown Laura Long, BSN, RN, CCM, Care Management Laura S. Isidor, BSN, RN, CCRN, Neurotrauma ICU Laurel Barbour, RN, RNC-NIC, Neonatal ICU Laurel S. Roberts, RN, VA-BC, Vascular Access Tube Team Laurie B. Buckner, RN, CMSRN, Staffing Pool Laurie Shirey, RN, ONC, Orthopedics Laurie Zone-Smith, PhD, RN, NE-BC, Executive Director, Nursing Practice, Education & Research Leah Silver, BSN, RN, PCCN, Adult Medical Surgical Telemetry Unit Leonard A. Dinardo, BSN, RN, PCCN, Staffing Pool Leslee Sprague, BSN, RN, C-EFM, Labor and Delivery Leslie McPeters, BSN, RN, CCRC, CCRP, Clinical Trials-Research Institute Leslie Verner, BSN, RN, OCN, CCRP, CBCN, Cancer Research Lina Lam, RN, RNC, Neonatal ICU Linda Anderson, MSN, RN, BC-NE, Adult Medicine Service Line Linda O’Neil, BSN, RN, CCRN, CPAN, Asheville Surgery Center Linda Palmer, RN, CPAN, Perianesthesia Care Unit Linda R. Nall, BSN, RN, HNB-BC, HTCP, Cancer Program Linda T. Englert, BSN, RN, RNC-NIC, Neonatal ICU Linda Y. Smith, MSN, RNC-NIC, IBCLC, Neonatal ICU Lindsay Livengood, MSN, RN, PNP, Pediatrics Lisa A. Clark, MSN, RN, PCCN, Asheville Surgery Center Lisa A. Kirk, RN, CHPN, Palliative Care

MISSION MEDICAL ASSOCIATES Aubrianne D. Lasuzzo, MSN, RN, FNP-C, Neurology Barbara S Massey, BSN, RN, CBN, Weight Management Center Bridget P. Hansel, MSN, RN, CPNP-AC, Asheville Cardiology Associates Pediatrics Bridget Schmidt, RN, CCM, Asheville Family Medicine Deanna MacLaren, MSN, RN, FNP-C, McDowell Internal Medicine Jacqueline Dromm, RN, CHN, Angel Urgent Care Jessica Lovely, MSN, RN, NP, Neurology Joanne Latta, MSN, RN, FNP, Psychiatric Practice Kathryn Higdon, BSN, RN, RD, CBN, Weight Management Center Morgan Barrett, MSN, RN, CHFN,CNML, PCCN, Vista Family Health Patricia H. Gambrell, MSN, RN, NP-C, Hospitalists Rebecca L. Baker, MSN, RN, NP-C, Cashiers Medical Center Sarah Mohammed, MSN, RN, FNP-BC, Mission My Care Plus-Candler Scott W. Governo, DNP, NP, FNP-BC, PPCNP-BC, PMHNP-BC, Olson Huff Center Practice

TRANSYLVANIA REGIONAL HOSPITAL Alison Jill Fore, RN, CEN, Emergency Department Audrey Rieger, RN, CEN, Emergency Department Ameran Tooley, BSN, RN-C, CCM, Manager, Medical Surgical Unit Ann Kleintop, BSN, RN, OCN, Intensive Care Unit (ICU) Bryan K. Devinney, MSN, RN, CEN, CHEP, NRP, Administrative Supervisor Cathy Lasater, RN, RAC-CT, Transitional Care Unit Christie M. Merrill, BSN, RN, CCRN, ICU Colette M. Badger, BSN, RN, CCRP, Cardiac Rehab Diane Amiot Davis, MHS, RN, CDE, Diabetes Erica Dodd, BSN, RN, OCN, Brevard Cancer and Infusion Center Herme R. McCall, BS, RN, CMSRN, ICU Jadon Morgan, BSN, RN, CCRN, ICU Jennifer McDevitt, RN, CMSRN, Medical Surgical Unit Joy Brooks, MSN, RN, CEN, CPEN, Staff Education Joy Holz, RN, CNOR, Surgical Services Joelle Cleveland, RN, OCN, Education and Triage nurse, Brevard Cancer & Infusion Center Kim Telles, BSN, RN, RN-BC, Transitional Care Unit Leigh E. Lipsi, RN, CDE, Diabetes Mary Carson, RN, OCN, Manager, Brevard Cancer and Infusion Center Mary Lynn Tyler, RN, CEN, Emergency Department Moyra Evans, BSN, RN, PCCN, ICU Suzanne Farrell, BSN, RN, RAC-CT, Transitional Care Unit Theresa Redmond, MSN, MS, APN, ANP-C, CCEP, FAACVPR, Cardiac Rehab Zachary M. Kuss, BSN, RN, CEN, Emergency Department

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Sandra Brewer, RN, C-EFM, Surgical Pre-op Sandra K. Buckley, BSN, RN, OCN, Oncology Sandy Beavers, BSN, RN, CCNP, ACM, CHFN, Care Management Sarah A. Duval, RN, RNC-NIC, Neonatal ICU Sarah H. Campbell, BSN, RN, PCCN, Medical Surgical ICU Sarah M. Greene, RN, CPN, Pediatric ICU Sarah Proctor, BSN, RN, CCRN, Cardiovascular Recovery Unit Sasha E. Bourne, BA, BSN, RN-BC, Psychiatric Services Savannah Williams, BSN, RN, PCCN, Adult Medical Surgical Telemetry Unit Sharon G. Edwards, BSN, RN, CNOR, Cardiovascular Operating Room Sheila Plemmons, RN, CNOR, Operating Room Shelia McCall, RN, CNOR, Operating Room Shelley R. Green, RN, OCN, Care Management Sherry King, MSN, RN, CCRN, Cardiology ICU Sheryl G. Adkisson, BSN, RNC-OB, Labor and Delivery Simona Mortensen, MSN, RN, PCCN, HN-BC, Heart Path Sonja F. Mann, BSN, RN, CCRN, Perianesthesia Care Unit Sonya F. Huntley, RN, RNC, Labor and Delivery Spring R. Moore, BSN, RN, CCRN, Neurotrauma ICU Stacey Zabel, BSN, RN, CNOR, Nursing Professional Development Stacy Inman, BSN, RN-BC, CPN, Pediatrics Stefanie L. McIntosh, BSN, RN, PCCN, RN-BC, Heart Path Stephanie Arrington, BSN, RN, PCCN, Adult Medical Surgical Telemetry Unit Stephanie Burnette, MSN, RN, CNML, Manager, Staffing Pool Stephanie Long, BSN, RN, CPN, Pediatrics Stephen Weir, RN, CCRN, Critical Care Service Line Stuart Scott, RN, CCRN, Heart Regional Services Sue Cox, RN, RNC-OB, Labor and Delivery Summer Hettinger, BSN, RN, CCRN, Coli ICU Susan Hester, BSN, RN, CCM, Care Management Susan Lundblad, RN, CNOR, Cardiovascular Operating Room Susan McGill, RN, CCRN, Cardiology ICU Susan Millonas, MSN, FNP-C, APRN, Surgical Admission Teaching/Testing Unit Susan R. Jones, BSN, RN, CCRN, Coli ICU Susan Short, RN, CCRN, Cardiovascular ICU Susan Whitt, BSN, RN-BC, Surgical Admission Teaching/Testing Unit Suzanne Prinz, RN, CNOR, CRNFA, Operating Room Suzanne Stepanek, BSN, RN, PCCN, Medical Cardiology Stepdown Tacey Mack, RN, RNC-NIC, Neonatal ICU Tamara Mashewske, BSN, RN, CEN, Emergency Department Tara Knight, RN, PCCN, Medical Cardiology Stepdown Tara W. Lyda, RN, PCCN, Medical Cardiology Stepdown Terri LaFevers, BSN, RN, CPAN, Perianesthesia Care Unit Terri Y. Queen, BSN, RN, CNOR, Asheville Surgery Center Terrie M. Smith, BSN, RN, CCRN, Trauma Service Line Tessa Massey, BSN, RN, RNC-NIC, Care Management Theresa D. Koenig, BS, RNC, Pulmonary Medicine Thomas J. Robinson, MSN, RN, CEN, EMT-P, Nursing Professional Development Tia Cauthren, BSN, RN, CCRC, Asheville Cardiology Associates Research TiAngela B. Austin, MSN, RN, CNML, CNN, Pulmonary Medicine Tiffanie Fuller, RN, RNC-NIC, Neonatal ICU Tiffany T. Roberts, BSN, RN, CCRN, Cardiology Echo Todd Michaelsen, BSN, RN-BC, Psychiatric Services Tonja Schroder, MSN, RN, CPN, Simulation Lab Tracey Gates, RN, CEN, CPEN, Emergency Department Tracey Parker, RN, CPN, Pediatrics Traci Zema, RN, SANE-A, SANE-P, Sexual Assault Nurse Examiner program Tracy Hannah, BSN, RN, CMSRN, Women’s Surgical Unit Trey Barrett, RN, CCRN, Cardiovascular ICU Vallire D. Hooper, PhD, RN, CPAN, FAAN, Nursing Practice, Education and Research Vanessa Mugica, BSN, RN, CNOR, Nursing Professional Development Velda Biddix, MSN, RN, CRNI, VA-BC, Vascular Access Tube Team Vicki Bridger, BSN, RNC, Psychiatric Service Line Vickie B. Moore, MSN, RN, FNP-BC, Emergency Department Virginia L. Bradley, BSN, RN, ONC, Nursing Professional Development Virginia S. Tyree, BSN, RN, CPN, Pediatrics Virginie Pomeroy, BSN, RN, CPN, Pediatric ICU Wency Richey, BSN, RN, VA-BC, Vascular Access Tube Team William Flynn, MA, RN, CDE, Diabetes Program William Green, BSN, RN, CCRN, Invasive Cardiology William L. Wong, BSN, RN, PCCN, Adult Medical Surgical Telemetry Unit William P. Owens, BSN, RN, CCRN, Critical Care Service Line William R. Pope III, BSN, RN, CCRN, Staffing Pool Zach Clement, MSN, RN, NE-BC, Adult Medicine Service Line

ACCOLADES

Lisa C. Swaim, RN, CCM, Care Manager Lisa D. Copper, BSN, RN, ONC, Interventional Spine Lisa H. Guyton, MSN, RN, OCN, Cancer Program Lisa Marshall, BSN, BA, RNC-MNN, Mother Baby Unit Lisa Mumpower, RN, CMSRN, Adult Medicine Lisa W. Williams, RN, ACM, Care Management Lois Nichols, RN, RNC, Neonatal ICU Lori Hedrick, BSN, RN, CWOCN, Wound Ostomy Continence Nurses Lori Lathrop, BSN, RN, CNRN, Neurotrauma ICU Lori Murrey, MAOM, BSN, RN, CCM, Quality and Safety Lucille Beard, BSN, RN, CMSRN, General Surgery Lynn Maloy, MAHS, BSN, RN, CCRN, RN-BC, Surgical Admission Teaching/Testing Unit Lynne C. Hampton, MBA, MHA, RN, CCRC, CCRP, Research Institute Administration Lynne M. Smith, BSN, RNC, IBCLC, Mother Baby Maggie Holmes, MPH, BSN, RNC-NIC, Neonatal ICU Marc Eden, RN, PCCN, Cardiovascular Progressive Care Marcy Kirtack, BSN, RN-BC, Psychiatric Services Margaret Bollo, RN, CNOR, Operating Room Margaret Lynes, RNC-NIC, Neonatal ICU Maria Cristina Zambrano, BSN, RN, CMSRN, Adult Medicine Marianne V. Soderman, MSN, RN, CPAN, Nursing Professional Development Marie L. Thibeaux, RN, RNC, Neonatal ICU Marie Makela, RN, CNRN, Neurotrauma ICU Marilyn Morris, RN, CCRN, PCCN, Staffing Pool Mark Tripp, BSN, RN, CCRN, Radiology Nursing Martha Depaola, BSN, RN, CMSRN, Renal Medicine Martha Hill, RN, RNC-OB, Maternal Fetal Medicine Unit Martha Shetley, BSN, RN, CCRN, Medical Surgical ICU Martha Smith, RN, RN-BC, Renal Medicine Mary C. Robinson, RN, CMSRN, Adult Medicine Mary Catherine Keith, BSN, RN, CPMHN, Emergency Department Psychiatric Evaluation Area Mary E. Downes, BSN, RN, CPN, Pediatric ICU Mary Ellen Wright, PhD, APRN, CPNP, Nurse Researcher, Women’s and Children’s Services Mary J. Hotko, MSN, RN, CNOR, Nursing Professional Development Mary Jane Yacopino, RN, CFCN, Wound Healing and Hyperbaric Center Mary Lindholm, RN, CCRN, Critical Care Service Line Mary Mills, RN, PCCN, NUS, Adult Medical Surgical Telemetry Unit Mary P. Richard, BSN, RN-BC, Central Business Office Mary Teague, MSN, RN, PCCN, Adult Medicine Maryann Landmark, BSN, RN, ACM, Care Management MaryJo Smith, BSN, RN, CCRN, Cath Lab Recovery Marylou Adams, MSN, RN, CCRN-K, CSC, Nursing Professional Development Matthew R. Daniel, MA, BSN, PCCN, L.Ac., Medical Cardiology Stepdown Meagan McFarland, BSN, RN, SCRN, Neurosciences Meg Barks, RN, CEN, Emergency Department Megan Spicer, BSN, RN, CMSRN, Renal Medicine Megan Woody, RN, PCCN, Adult Medical Surgical Telemetry Unit Melanie C. Ballesteros, RN, ONC, Orthopedics Melanie Clark, BSN, RN, CPON, Pediatric Hematology and Oncology Melanie Goodwin, RN, CCRN, Coli ICU Melanie Pugh, BSN, RN, CRNI, Vascular Access Tube Team Melina Arrowood, RN, CEN, Emergency Department Melisa Porché, RN, PCCN, Adult Medical Surgical Telemetry Unit Melissa A. Gapen, BSN, RN, PCCN-CMC, Cardiovascular Progressive Care Melissa Arnold, RN, RNC-NIC, Neonatal ICU Melissa G. Bartlett, RN, CCRN, Asheville Surgery Center Melissa Hanrahan, BSN, BS, RN, CNRN, ACM, Stroke Program Melissa Mason, RN, CPN, Pediatric Hematology and Oncology Melissa R. Woodbury, MSN, RN, CMSRN, Nursing Professional Development Meredith Lee, BSN, RN, RN-BC, Staffing Pool Michael Craig, BSN, RN, CNOR, Operating Room Michael F. Sipes, RN, CCRN, RCES, Electrophysiology Lab Michael Gleydura, RN, CEN, CPEN, Emergency Service Line Michael Hector, BSN, RN, CCRN, Cardiovascular ICU Michaellyn M. Pasztor, BSN, RN, ONC, Orthopedics Michele Rowland, BSN, RN-BC, Informatics Michelle Chromey, BSN, RN, CNRN, Neurosciences Michelle DeBiase, RN, PCCN, CHFN, Medical Cardiology Stepdown Mike Walters, RN,ONC, Orthopedics Minhwa Kim, BSN, RN, CCRN, Coli ICU Molly McDonough-Leota, BSN, BA, BM, RN, IBCLC, Mother Baby Molly McGlamery-Pickens, MSN, FNP-BC, Diabetes Program Monica Walls, BSN, RNC-MNN, C-EFM, Maternal Fetal Medicine Unit Nancy McCall, RN, CPN, Pediatrics Nancy Patton, RN, CAPA, Asheville Surgery Center Natasha Putnam, RN, CCRC, Research Institute Administration Nils Erik P. Ingvarson, M.Ed, RN, RN-BC, Pediatric Psychiatric Services Nina Ponder, BSN, RN, CCRN, Cardiology ICU Olaf Snyder, RN, BSN, CMSN, Staffing Pool Olivia Lim, BSN, RN, CCRC, Asheville Cardiology Associates Research Pam Ertzberger, RNC-NIC, Neonatal ICU Pamela Wilken, BSN, RN, CPN, Mission Children’s Specialists Pat Wallenborn, BSN, RN, CNOR, Asheville Surgery Center Patricia A. Kelly, RN, CCRN, Cardiovascular Recovery Unit Patricia Ann Ramsey, BSN, RN, OCN, Radiation Therapy Patricia M. Adamson, BSN, RN, CNOR, Asheville Surgery Center Patrick Kayes, BSN, RN, OCN, Oncology Paula Adams, RN, CCRN, Medical Surgical ICU Pearl Abernathy, RN, OCN, Cancer Research Peggy Carlson, RN, CNOR, Cardiovascular Operating Room Philip Price, BSN, RN, CCRN, Emergency Department Rachel Moynihan, BSN, RN, PCCN, Cardiovascular Progressive Care Rachelle Rigos, BS, RN, PCCN, Cardiovascular Progressive Care Ralph Mangusan, MSN, RN, RN-BC, APRN, AGNP-C, AGPCNP-BC, PCCN, CWCN-AP, Research Institute Randi Groh, BSN, RN, RN-BC, Pulmonary Medicine Regina Hawkins, BSN, RN, CCRN, Medical Cardiology Stepdown Reid Rhodes, BSN, RN, PCCN, Staffing Pool Renee A. Cauthen, RN, VA-BC, Vascular Access Tube Team Renee Collette, BSN, BA, RN, SANE-A, SANE-P, Office of Decedent Affairs Rhonda Lovingood, RN, RN-BC, Vascular Access Tube Team Rhonda Robinson, MSN, RN, BC, ONC, CNML, Director, Medical-Surgical Units and Interventional Spine Rhonda S. Shields, BSN, RN, CNOR, Operating Room Richard Lee, MSN, RN, CEN, NE-BC, Emergency Service Line Rita Corcoran, RN, CNOR, Asheville Surgery Center Robert C. Eggleston, BSN, RN, CCRN, Nursing Administration Robert Luka, RN, CDE, Diabetes Program Robin A. Hunnicutt, RN, CNOR, Operating Room Robin E. Bennett, RN, RNC-OB, C-EFM, Labor and Delivery Robin Jones, MSN, RN, CNRN, SCRN, Manager, Stroke Program Robin R. Clendenin, BSN, RN, CAPA, Asheville Surgery Center Robyn Banta, BSN, RN, CNOR, Surgical Quality Ronald Eckert, RN, PCCN, Medical Surgical ICU Rosemary D. Rice, BSN, RN, CAPA, Asheville Surgery Center Ruth Kirse, BSN, RN, CNRN, Neurosciences S. Kate Harriman, BSN, RN, CCRN, Cardiovascular ICU S. V. Stevens, RN, PCCN, Women’s Surgical Unit Sallie C. McCall, BSN, RN, CPN, Performance Improvement Samantha Sellars, RN, CNOR, Operating Room Samuel Mashni, RN, CEN, CPEN, Emergency Department

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CLINICAL LADDER, MISSION HOSPITAL The Clinical Ladder Program recognizes highly experienced, nonsupervisory, direct-care registered nurses (RN) who promote excellence in clinical nursing practice. The program is intended to facilitate career and professional development. Advancement in the program levels requires meeting certain criteria related to clinical practice impact, leadership and professionalism. Following are all the Mission Hospital nurses who participated in the Clinical Ladder in 2015 with their achieved levels.

NURSE CLINICAL AND UNIT LADDER LEVEL Alex Lyapin, BSN, RN, CCRN, Cardiology ICU 3 Amanda Williams, BSN, RN, OCN, Oncology 4 Amy Moore, MSN, RN, IBCLC, Mother Baby Unit 4 Amy Riggs, BSN, RN, CCRN, Cardiovascular ICU and Recovery Unit 4 Angela DaltonWilson, BSN, RN, CWON, Wound Ostomy Continence Nurses 4 Anthony Guidone, BSN, RN, SCRN, Neuroscience 3 Ashley Mathus, BSN, RN, CCRN, Coli ICU 4 Barbara Sawyer, RN, CCRN, Mountain Area Medical Airlift 3 Beth Durrett, BSN, RN, CCRN, Coli ICU 3 Caroline Salinas, RN, CEN, RN-BC, Emergency Department 3 Cheryl Bishop, MSN, RN, WHNP, Labor and Delivery 4 Colleen Rockstroh, BA, RN, CWON, CFCN, Wound Ostomy Continence Nurses 4 Crystal Redmon, RN, RNC-OB, Labor and Delivery 3 Debra Caton, BSN, RN, ONC, Orthopedics 4 Elena Nolan, RN, CCRP, Heart Path 3 Ellen Minier, BSN, RN-BC, Psychiatric Services 3 Gina Hallstrom, BSN, RN, CMSRN, Patient Education 4 Gretchen Howard, BSN, RN, CCRN, Staffing Pool 4 James R. DeGrave, RN, CWON, Wound Ostomy Continence Nurses 3 James Woody, BSN, RN, PCCN, Medical Cardiology Stepdown 4 Janet Reed, BSN, RN, CCRN, Rapid Response Team 3 Jennifer Kaylor, BSN, RN, CWON, Wound Ostomy Continence Nurses 4 Jennifer L. Wilkinson, BSN, RNC-NIC, Neonatal ICU 4 June Case, BSN, RN, CWON, Wound Ostomy Continence Nurses 4 Kari Mauck, BSN, RN, Coli ICU 3 Katrina Buckner, BSN, RN, CPN, Olsen Huff Development Center 4 Kim Delk, BSN, RN, CPN, Pediatrics 3 Kim Pinkerton, MSN, RN, RNC-NIC, IBCLC, Neonatal ICU 5 Kimberly Pressley, BSN, RN, PCCN, Medical Cardiology Stepdown 3 Laura Faircloth, BSN, RN PCCN, Medical Surgical Progressive Care 4 Laura Kirkpatrick, BSN, RN, NCSN, Pediatric ICU 3 Leah Silver, RN, PCCN, Adult Medical-Surgical telemetry unit 4 Linda O’Neil, BSN, RN, CCRN, CPAN, Asheville Surgery Center 3 Lisa Richmond, BSN, RN, PCCN, Cardiovascular Progressive Care 4 Lou Hipps, RN, HWNC-BC, HTCP, Heart Path 3 MaryJo Smith, BSN, RN, CCRN, Cath Lab Recovery 4 Maureen Winkenwerder, BSN, RN-BC, Women’s Surgical Unit 4 Michaellyn Pasztor, BSN, RN ONC, Orthopedics 4 Michele Lee Sales, RN, MNN, Mother Baby Unit 3 Molly McDonough-Leota, BSN, RN, IBCLS, Mother Baby Unit 3 Penny Morton, BSN, RN, CMSRN, General Surgery 3 Rachel Moynihan, RN, PCCN, Emergency Department 3 Rachelle Rigos, RN, PCCN, Cardiovascular Progressive Care 3 Robin Clendenin, BSN, RN, CAPA, Asheville Surgery Center 4 Roxanne Gosnell, BSN, RN, CCRN, Coli ICU 4 Ruth Kirse, BSN, RN, CNRN, Neurosciences 4 Shanti Volpe, BSN, RN, IBCLC, Lactation 4 Suzanne Stepanek, BSN, RN, PCCN, Medical Cardiology Stepdown 3 Virginia Tyree, BSN, RN, CPN, Pediatrics 3 Winnie Zieglar, MSN, RN, CCRC, Heart Path 4

The Compassion iN Action Awards recognize certified nursing assistants (CNAs) who model the Mission Hospital Core Values of MERIT – Mercy, Excellence, Respect, Integrity, and Trust/ Teamwork – and who seek to meet the BIG(GER) Aim.

Emily Birchfield, CNA I, Spine-Orthopedics

Hannah Layosa, CNA I, dual skilled, Renal Medicine

Kala Williams, CNA II, dual skilled, Neonatal ICU

Martha Novoa, CNA I, Oncology

Nils Bundy, CNA I, Staffing Pool

Terrance “Brian” Blanton, Behavioral Health Technician II, Emergency Department Psychiatric Evaluation Area

Thelma Jackson, CNA I, dual skilled, Pulmonary Medicine

ADDITIONAL AWARD HONOREE: Will Hurley, Behavioral Health Technician I, Psychiatric Services

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Cheryl Swann, CNA II, dual skilled, Orthopedics

ACCOLADES

COMPASSION IN ACTION AWARDS

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DAISY AWARDS DAISY Award honorees are selected for their nursing excellence from among nominations by patients, family members, co-workers or physicians. This internationally recognized award praises the clinical skills, caring and compassion of nurses in the United States and 14 foreign countries.

ANGEL MEDICAL CENTER

Ashley Pennington-Tripp, RN Women’s and Children’s Unit

Holly Owen, BSN, RN Emergency Department

BLUE RIDGE REGIONAL HOSPITAL

MCDOWELL HOSPITAL

Ashley Gouge, RN Labor and Delivery

Teresa Abernathy, RN Medical Surgical unit

CAREPARTNERS

Joanna Christoph, BSN, RN Home Health

Susan Malter, MSN, RN Hospice

ACCOLADES

TRANSYLVANIA REGIONAL HOSPITAL

14

Regina “Gina” Weaver, BSN, RN Cardiac Rehabilitation

Kansas Jones, RN Medical Surgical Unit

ACCOLADES

MISSION HOSPITAL

April McCurry, BSN, RN, Nursing Unit Supervisor, Medical-Surgical Progressive Care

Brian Abbott, RN, CEN, Emergency Department

Catherine “Goldie” Bates, MSN, RN, CMSRN, Renal Medicine

Emily Hamilton, BSN, RN, Emergency Department

Eva Crabtree, RN, CMSRN, Adult Medicine

Gilbert Mata, RN, Neuroscience

James Woody, BSN, RN, Medical Cardiology Step-down

Justin Pannell, BSN, RN, CEN, EMT, Emergency Department

Kathleen McGowan, RN, HN-BC, CNRN, NeuroTrauma ICU

Kathleen Rowles, RN, Oncology

Kathy Taylor, RN, General Surgery

Kristin Pegg, RN, Adult Medicine

Margaret “Maggie” Holmes, MPH, BSN, RNC-NIC, Neonatal ICU

Mary “Ethel” Robinson, RN, CMSRN, Adult Medicine

Mickee Messino, BSN, RN, CPN, Pediatrics

Natalie Lawter, RN, General Surgery

Paula Case, RN, FNE, Sexual Assault Nurse Examiner program

Ronda McKinney, BSN, RN, Medical Cardiology Step-down

Theresa Grable, RN, Orthopedics

Tiffany Swygert, RN, Medical Surgical ICU

ADDITIONAL AWARD HONOREES: Scarlett McKnight, RN, Coli ICU Vickie Spencer, RN, Neonatal ICU

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Alison Ensley, MSN, RN, CPEN, Emergency Department

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DEGREES EARNED ASSOCIATE DEGREE IN NURSING (RN)

Nateara Hensley, RN, PMCU/PMSD, Mission Hospital Shannon Williams, RN, Emergency Department, Mission Hospital

BACHELOR OF SCIENCE IN NURSING (BSN) CAREPARTNERS

Robert Credeur, BSN, RN, CRRN, Rehabilitation Hospital

BLUE RIDGE REGIONAL HOSPITAL

Georgann Mathis, BSN, RN, Medical Surgical and Coronary Care Units and ICU Janet Street, BSN, RN, Outpatient Infusion Reneé Robinson, BSN, RN, Mission Community Primary Care, Grassy Creek

MCDOWELL HOSPITAL

Susan Ogle, BSN, RN, Labor and Delivery

MISSION HOSPITAL

Krys Earles, BSN, RN, Staffing Pool Lori Lathrop, BSN, RN, CNRN, Neurotrauma ICU Sara Watson, BSN, RN, Emergency Department

RN TO BSN BLUE RIDGE REGIONAL HOSPITAL

Katelyn Grindstaff, BSN, RN, Obstetrics and Observation

MCDOWELL HOSPITAL

April Dobson, BSN, RN, Operating Room Ashley Shepherd, BSN, BSN, RN, Charge Nurse, Medical Surgical Unit and ICU Patrick Finn, BSN, RN Operating Room

MISSION HOSPITAL

Elizabeth Killman, BSN, RN, Adult Medical-Surgical Telemetry Unit Jerry Wilson, BSN, RN, PCCN, Medical Cardiology Stepdown KaSheena Green, BSN, RN, ONC, Orthopedics Katherine Jones, BSN, RN, Risk Management Lisa Marshall, BSN, BA, RN, RNC-MNN, Mother Baby Unit Michael Hartman, BSN, RN, Care Management Stacy Inman, BSN, RN, CPN, RN-BC, Pediatrics

MISSION MEDICAL ASSOCIATES

Nachole Hartman, BSN, RN, Infectious Disease

MASTER OF SCIENCE IN NURSING (MSN) ACCOLADES

MISSION HOSPITAL

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Andrea Anglin, MSN, RN, FNP, Emergency Department Emily Hamilton, MSN, RN, CEN, Emergency Department Jaclyn Gosnell, MSN, RN, CEN, Emergency Department Karen Sinclair, MSN, RN, PCCN, Pulmonary Medicine Care Unit and Stepdown Mary Cascio, MSN, RNC-OB, C-EFM, Manager, Labor and Delivery and Maternal Fetal Medicine Marylou Adams, MSN, RN, CCRN-K, CSC, Nursing Professional Development Wendy Duncan, MSN, RN, Infection Prevention

TRANSYLVANIA REGIONAL HOSPITAL Theresa Redmond, MSN, RN, NP-C, Manager, Cardiopulmonary Rehab, Clinical Cardiology

PROJECT

PROJECT LEADER

HOSPITAL

Teressa Neill, RN; team members: Michelle Branch, Scheduling; Nancy Brown, Patient Access; Becky Carter, MSN, RN, President and Chief Nursing Officer; Marla Robinson, CHAA, Patient Access; Denise Self, RN, Obstetrics, Outpatient and Observation; and Kim Smith, BSMT, Laboratory

Blue Ridge Regional Hospital

Momma Hotline

Michele Woods, BSN, RN, NE-BC; Mary Ellen Wright, PhD, APRN, CPNP

McDowell Hospital

Early Team Evaluation

Jaclyn Gosnell, MSN, RN, CEN team members: Emergency Department staff RNs, CNAs and Performance Improvement staff

Mission Hospital

Consistency across the Continuum: Using Care Process Models to Standardize Care

Mary Cascio, MSN, RNC-OB, C-EFM Joni Lisenbee, BSN, RN, IBCLC

Mission Hospital

Improving Patient Safety through Daily Multidisciplinary Rounds

Lianne Fagnant, MSN, RN, C-NPT Multidisciplinary Team of the Mission Neonantal ICU

Mission Hospital

Engaging Nurses in Creative Education in Clinical Areas Not Typical for a Women’s Surgical Unit

Melissa Woodbury, MSN, RN, CMSRN

Mission Hospital

Development and Pilot of NICU Summary Page for Data Collection

Nikki Barrett, MSN, RN, NNP-BC

Mission Hospital

Development and Pilot of NICU Quick Orders Summary Page for Safe Order Entry

Nikki Barrett, MSN, RN, NNP-BC

Mission Hospital

Prevention of Transmitted Infections in a Pet Therapy Program: An Exemplar

Pam Hardin, BS, RPP Janice Brown, MA, CIC Mary Ellen Wright, PhD, APRN, CPNP

Mission Hospital

Resource Nurse Renewal: An Investigation in Continued Competence

Cathy Hebert, MSN, RN, GCNS-BC Mary Ellen Wright, PhD, RN, APRN, CPNP CJ Smart, MSN, RN Denise Anthes, ThD, MBA, BSN, RN, HNB-BC Julie Bell, DNP, RN-BC

Mission Hospital

Culture and Child Neglect

Mary Ellen Wright, PhD, RN, APRN, CPNP John Wright, MD, FAAP

Mission Hospital

Infant Screening for Neonatal Abstinence Syndrome

Mary Ellen Wright, PhD, RN, APRN

Mission Hospital

Child Life and Perinatal Loss

Laura Johnson, CCLS CJ Smart , MSN, RN

Mission Hospital

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The Bridge Team

ACCOLADES

EVIDENCE-BASED PRACTICE PROJECTS

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EXCELLENCE IN PATIENT EXPERIENCE AND QUALITY OF CARE AWARDS Annually, Professional Research Consultants (PRC), a national healthcare marketing firm recognizes hospitals, health systems, units and individual providers that rank in the top percentiles nationally for patient experience and Overall Quality of Care. Mission Health was recognized in three categories—4-Star, 5-Star and Overall Top Performer—for excellence in patient experience and quality of care.

4-STAR Recognizes facility units (inpatient, outpatient and emergency department levels) that score in the 75th-89th percentiles of the top 25 percent • Angel Medical Center – Inpatient Services • Mission Hospital – Inpatient Services

5-STAR Recognizes healthcare facilities, providers, outpatient service lines and inpatient units that score in the top 10 percent (at or above the 90th percentile)

FACILITIES/UNITS • • • • • •

Angel Medical Center – Medical/Surgical Cancer Care of Western North Carolina, Brevard Highlands-Cashiers Hospital Pediatric Hematology/Oncology, Mission Health Cancer Center Mission Hospital: o Progressive Care o Medical Cardiology Step Down A o Medical Cardiology Step Down B o Oncology o Pulmonary Medicine Care o Renal Medicine o Maternal Fetal Medicine o Adult Medical Surgical telemetry unit o Orthopedics o Neurosciences o Spine o General Surgery Mission Medical Associates (MMA) o Asheville Family Medicine o Mission Children’s Dental o Mission Family Practice o Weight Management Center o Mission Children’s Neonatal Developmental Follow-up Program o Mission Wound

ACCOLADES

Mission Hospital was also recognized for 5-star awards in three distinctive Hospital Consumer Assessment of Healthcare Providers and Systems (HCAHPS) categories for inpatient services:

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1) Communication about Medications 2) Overall Rating 3) Pain Management

OVERALL TOP PERFORMER PRC’s highest honor recognizes healthcare facilities, providers, outpatient service lines and inpatient units that score at or above the 100th percentile • Inpatient Neuroscience Services – Spine, Mission Hospital • Inpatient Step Down Services – Adult Medical Surgical telemetry unit Step Down, Mission Hospital

June Case, BSN RN, CWON Wound Ostomy Nurses, Mission Hospital

Kathy Smith MSN, RN, ONC Nurse Educator, Nursing Professional Development, Mission Hospital

Mary Ellen Wright, PhD, APRN, CPNP Nurse Researcher, Women’s and Children’s Services, Mission Hospital

ACCOLADES

GREAT 100 AWARDS – NORTH CAROLINA NURSING EXCELLENCE AWARDS

Wilma Keller BSN, RN, MCSM Clinical Quality Data Specialist, Performance Improvement, Mission Health

NURSING ASSOCIATION LEADERSHIP Jodi Balderrama, RN, Angel Primary Care, member, Mission Health Government Relations, Nursing Advocacy Council

MCDOWELL HOSPITAL Michele Woods, BSN, NE-BC, McDowell Birthing Center, Co-Chair, Western NC Section, Association of Women’s Health, Obstetric and Neonatal Nurses (AWHONN); and member, AWHONN, national nominating/interview committee

MISSION HOSPITAL CJ Smart, MSN, RNC-MNN, CPN, CPLC, Women’s and Children’s Administration Services, State Conference Coordinator, NC AWHONN Diedre Bird, BSN, RN, CRNI, Medical Surgical ICU, Director at Large, National Infusion Nurse Society Margaret Bollo, RN, CNOR, Inpatient Surgery, Vice-President/President Elect, Local Chapter #3406, Association of periOperative Registered Nurses (AORN) Robin Jones, MSN, RN, CNRN, SCRN, Stroke Program, Board of Directors member, North Carolina Stroke Association; and Tele-Stroke co-chair, North Carolina Stroke Advisory Council Tracey Gates, RN, CEN, CPEN, Emergency Department, State Chair, Emergency Nursing Pediatric Course, North Carolina Emergency Nurses Association; and President Elect, Blue Ridge Chapter, Emergency Nurses Association

MISSION HEALTH Deborah Krueger, MSN, RN, NE-BC, CHTP, Nursing Practice, Education and Research, Member, Ethics Committee, Healing Touch International, Inc. CJ Merrill, MSN, RN, NEA-BC, CPHQ, Patient Experience and Engagement, Patient Advisory Board member, Beryl Institute National Corrianne Billings, BSN, BS, RN, CIC, Infection Prevention, Vice Chair, Professional Development Committee, Association for Professionals in Infection Control

TRANSYLVANIA REGIONAL HOSPITAL Mary Carson, RN, OCN, Manager, Brevard Cancer and Infusion Center, Treasurer, Carolina Blue Ridge Chapter, Oncology Nursing Society

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ANGEL MEDICAL CENTER

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NURSING RESEARCH STUDIES MISSION HOSPITAL Blair Simmons, MS, CCLS, Analyst Stories by Siblings of Children with Cancer: Qualitative Study Cora Small, BSN, RN, Quality Manager ABCDEF Bundle Improvement Collaborative Deborah Glendora, BSN, RN, Emergency Department An Early Team Evaluation Trial in an Urban Emergency Department Focused on the Reduction of Length of Stay and Door to Provider Times Heather Wallen, BSN, RN, Nursing Professional Development Central Line Associated Blood Stream Infections: Does Patient Education Make a Difference? Jackie Gosnell, BSN, RN, CEN, Emergency Department Early Intervention of Non-Invasive Positive Pressure Ventilation in Elderly Patients with Rib Fractures Jonathan Brandon, BSN, RN, Nursing Unit Supervisor, Pulmonary Medicine Pre-employment Testing to Improve Nurse Retention Julian Cate, CCLS, Child Life Specialist, Mission Children’s Hospital An Autoethnography by a Child Life Specialist of Children Visiting the Adult ICU When the Primary Caregiver Has a Life Limiting Condition Kathy Anders, BSN, RN, Manager, Perianesthesia Care Unit Pre-procedure Warming to Prevent Intraoperative Hypothermia Mary Ellen Wright, PhD, APRN, CPNP, Nurse Researcher A Retrospective Longitudinal Study of Infants Pharmacologically Treated for Prenatal Opioid Exposure Using an Outpatient Model of Care Pamela Dillingham, BSN, RN, Inpatient Diabetes Savvy Caregiver Program: Promoting Self-Efficacy and Reducing Contributing Factors in the Development of Behavioral and Psychological Symptoms of Dementia

PODIUM PRESENTATIONS Cascio, M., and Lisenbee, J. (November 2015) Consistency across the Continuum: Using Care Process Models to Standardize Care Completion. Perinatal Leadership Conference, Dallas, Texas Fragnant, L. (October 2015) Improving Patient Safety through Daily Multidisciplinary Rounds. Vermont Oxford Network International Conference, Chicago, Illinois Freeman, K., Hanlon, M. (November 2015) A Collaborative Community Health Initiative. Moses Cone Nursing Research Symposium, Greensboro, North Carolina Hooper, V.D. (2015. An Exploration of the Incidence of and Risk Factors for Unplanned Perioperative Hypothermia (UPH) in the Ambulatory Surgical Patient. STTI 43rd Biennial Convention, Las Vegas, Nevada Hooper, V.D., Neubrander, J., Cochran, K. (2015) Building a Baccalaureate Workforce Using an Academic/Rural Health System Partnership. STTI 43rd Biennial Convention, Las Vegas, Nevada Hooper, V.D., O’Brien, D, Odom-Forren, J. (2015) Bringing Research to the Bedside: Are You Ready for the Challenge? ASPAN, 2015 National Conference, San Antonio, Texas Johnson, L., and Smart, C.J. (May 2015) Child Life and Perinatal Loss. Child Life Counsel National Meeting Cincinnati, Ohio Mims, S., Furigay, P., Cody, T., and Wright, M.E., (Fall 2015) Transdisciplinary Team Approach to Neonatal Abstinence Syndrome. North Carolina Pediatric Society Meeting, Asheville, North Carolina Mims, S., Furigay, P., Cody, T., and Wright, M.E., (Fall 2015) Transdisciplinary Team Approach to Neonatal Abstinence Syndrome. Community Care of Western North Carolina (CWNC) regional meeting, Asheville, North Carolina Odom-Forren, J., Hooper, V.D., Ead, H. (2015) Writing for Publication. American Society of PeriAnesthesia Nurses (ASPAN), 2015 National Conference, San Antonio, Texas Ratzlaff, K. (2015) Electromagnetic Navigational Bronchoscopy: The Who, What, Where, Whoa, and WOW of a Team Approach. Society of Gastroenterology Nurses National Conference, Baltimore, Maryland Woodbury, M. (2015) Engaging Nurses in Creative Education in Clinical Areas Not Typical for a Women’s Surgical Unit. Association of Women’s Health, Obstetric and Neonatal Nurses (AWHONN) Conference, Asheville, North Carolina Wright, M.E. and Wright, J. (May 2015) Culture and Child Neglect. National Guardian Ad Litem Conference, Orlando, Florida

Barrett, N. (2015) Development and Pilot of NICU Summary Page for Data Collection. National Neonatal Advanced Practice Nursing Forum, Washington, DC Barrett, N. (November 2015) Development and Pilot of Neonatal ICU Summary Page for Data Collection. Cone Health Research Symposium, Greensboro, North Carolina Barrett, N. (2015) Development and Pilot of Neonatal ICU Summary Page for Data Collection. Association of Women’s Health, Obstetric and Neonatal Nurses (AWHONN) Conference, Asheville, North Carolina

ACCOLADES

POSTER PRESENTATIONS

Cascio, M., and Lisenbee, J. (2015) Consistency across the Continuum: Using Care Process Models to Standardize Care Completion. Mission Quality Day, Mission Hospital, Asheville, North Carolina Cascio, M., and Lisenbee, J. (November 2015) Consistency across the Continuum: Using Care Process Models to Standardize Care Completion. Perinatal Leadership Conference, Dallas, Texas Fragnant, L. (2015) Improving Patient Safety through Daily Multidisciplinary Rounds. Mission Quality Day, Mission Hospital, Asheville, North Carolina Freeman, K., Hanlon, M. (2015) Taking Control of Type 2 Diabetes: A Collaborative Community Health Initiative. North Carolina Society of Public Health Educators, Statesville, North Carolina Freeman, K., Hanlon, M., Blenco, T., Hooper, V.D. (2015). Taking Control of Type 2 Diabetes: A Collaborative Community Health Initiative. American Academy of Nursing: 2015 Transforming Health, Driving Policy Conference, Washington, DC

Livsey, K.R., Hooper, V.D. (2015). Developing University and Hospital System Partnerships to Promote Use of Evidence-based Practice among Baccalaureate Nursing Students. Sigma Theta Tau International’s 43rd Biennial Convention, Las Vegas, Nevada Woodbury, M. (November 2015) Engaging Nurses in Creative Education in Clinical Areas Not Typical for a Women’s Surgical Unit. Cone Health Research Symposium, Greensboro, North Carolina Woods, M. and Wright, M.E. (2015) Momma Hotline. Mission Quality Day, Mission Hospital, Asheville, North Carolina Wright, M.E., and Henderson, S. (2015) Redesign of Childbirth Education. Mission Quality Day, Mission Hospital, Asheville, North Carolina

PUBLICATIONS Bourgault, A. M., Heath, J., Hooper, V., Sole, ML, NeSmith, E. (2015) Methods Used by Critical Care Nurses to Verify Feeding Tube Placement in Clinical Practice. Critical Care Nurse, 35(1), e1-7. doi: 10.4037/ccn2015984 Hardin, P., Brown, J., and Wright, M. E. (2015) Prevention of Transmitted Infections in a Pet Therapy Program: An Exemplar. American Journal of Infection Control Hooper, V.D., Ball, K., Drain, C., O’Brien, D., Odom-Forren, J. for the American Academy of Nursing (2015) Reconsideration of Do Not Resuscitate Orders in the Surgical/Procedural Setting. Nursing Outlook, 63, 370-373. Doi:10.1016/j.outlook.2015.04.004 Hooper, V. D. (2015) SAMBA Consensus Guidelines for the Management of Postoperative Nausea and Vomiting: An Executive Summary for Perianesthesia Nurses. Journal of PeriAnesthesia Nursing, 30(5), 377-382. doi:10.1016/j.jopan.2015.08.009 Hooper, V. D. (2015) 2015: The Year of the Nurse Continues. Journal of PeriAnesthesia Nursing,30(1), 1-2. doi:10.1016/j.jopan.2015.01.004 Hooper, V. D. (2015) PONV/PDNV: Why Is It Still the “Big Little Problem?” Journal of PeriAnesthesia Nursing, 30(5), 375-376. doi:10.1016/j.jopan.2015.09.001 Hooper, V. D. (2015). Why Is Pain... Still a Pain? Journal of PeriAnesthesia Nursing, 30(3), 260-261. doi:10.1016/j.jopan.2015.04.001 Mangusan, R. F., Hooper, V., Denslow, S. A., and Travis, L. (2015). Outcomes Associated with Postoperative Delirium after Cardiac Surgery. Am J Crit Care, 24(2), 156-163. doi:10.4037/ajcc2015137 Wright, M. E. (2015) Caring among a Nurse Practitioner and a Parenting Teen and Child. In Nursing Case Studies in Caring: Across the Practice Spectrum. (163-171) New York, New York: Springer Publishing Company

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Hebert, C., Wright, M.E., Smart, C.J., Anthes, D., and Bell, J. (April 2015) Resource Nurse Renewal: An Investigation in Continued Competence. Nurses Improving Care for Healthsystem Elders (NICHE) National Conference, Orlando, Florida

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QUALITY SYMPOSIUM POSTERS AND AWARDS 2015 In November and December, a Quality Symposium was celebrated on all Mission Health campuses. Posters outlining interprofessional projects and teamwork that made significant improvements in outcomes for our patients and their families were displayed on each campus. Following is a list of the many projects implemented at the designated hospital location. Included are the names of staff members and their collaborating Performance Improvement team member.

POSTERS PROJECT LOCATION

STAFF NAME

PERFORMANCE IMPROVEMENT COLLABORATOR

PROJECT NAME

Angel Medical Center

Debra Campbell

Improvement in Dyspnea

Angel Medical Center

Sam Sadri

Sam Sadri

Blue Ridge Regional Hospital

Connie Harrison

John Wood

"Restructuring the Stress Lab to provide better service to our Patients, Staff and Community"

Blue Ridge Regional Hospital

Donald Charlson

John Wood

Blue Ridge Hospital Front End Flow

Blue Ridge Regional Hospital

Jennifer Kerley

John Wood

Lighting the Bridge of Communication

CarePartners

Cheryl LeCrann

Sam Sadri

Nurse/Medical Staff Communication

CarePartners

Sam Sadri

Sam Sadri

Care Partners PACE & Retail Pharmacy Process Improvement

CarePartners

Sharon Bigger

Glen Seils

Hospice Wound Care Process Improvement

Highlands-Cashiers Hospital

Sam Sadri

Sam Sadri

Highlands-Cashiers Eckerd Living Center Medical Process Improvement

McDowell Hospital

Rachel Meadows

Glen Seils/John Wood

Mission Health

Cindy Brasher

Sam Sadri

Standardization of Medications in Adult Code Carts at Mission Health System

Mission Health

Idallas Brown

Sallie McCall

Mission Health System: Outpatient Mission Neurology

Mission Health

Melissa Mason

AMC Pharmacy Workflow Improvement

Taking Control of Type 2: A Collaborative Community Health Initiative

Use of Calendars to Improve Documentation of Adherence to Oral Chemotherapy

STAFF NAME

PERFORMANCE IMPROVEMENT COLLABORATOR

PROJECT NAME

Diane Kilbourn

Hold Hours

Transylvania Regional Hospital

Joelle Cleveland

Bringing Out The Brave

Mission Hospital

Carey Estes

Sallie McCall

Mindful Medication Administration

Mission Hospital

Cathy Retskin

Dawn Burgard

Resource Coordination Center – Documentation Streamlining

Mission Hospital

Chandel Dundee

American College of Surgeons National Surgical Quality Improvement Program® (ACS NSQIP®) Identifies Improvement Opportunities and Creates a Collaborative Culture

Mission Hospital

Dana Raines

Early Oral Pain Medications and the Effects on Length of Stay

Mission Hospital

Dawn Bugard

Dawn Burgard

Choice as Related to Certificate of Public Advantage (COPA) – The Rest of the Story

Mission Hospital

Derek Hudson

Derek Hudson

Early Team Evaluation (ETE)

Mission Hospital

Ellen Crouch

Mission Hospital

Jaclyn Gosnell

Derek Hudson

Early Intervention of Non-Invasive Positive Pressure Ventilation in Elderly Patients with Rib Fractures

Mission Hospital

Janice Hovey

Sallie McCall

Insulin Safety in the Hospitalized Patient: Hypoglycemia and Medication Error Prevention

Mission Hospital

Jennifer Kaylor

Randy Burkert

TeleWound Coming to a Galaxy Near You

Mission Hospital

John Wood

John Wood

Behavioral Emergency Response Team (BERT)

Mission Hospital

Larry Buckner

Wade Astin

Product Recall Process Improvement

Mission Hospital

Linda Smith

Shannon Jacquess

Improving Patient Safety Through Daily Multidisciplinary Rounds

Mission Hospital

Liz Lafitte

Liz Lafitte

Renal Care Process Model (CPM)

Mission Hospital

Martha Hoskyns

Fit Testing

Spinal Fusion Surgical Site Infections

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Transylvania Regional Hospital

ACCOLADES

PROJECT LOCATION

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PROJECT LOCATION

STAFF NAME

PERFORMANCE IMPROVEMENT COLLABORATOR

PROJECT NAME

Mission Hospital

Mary Ellen Wright

Tom Knoebber

Redesigning Women's Health Education

Mission Hospital

Mary Ellen Wright

Tom Knoebber

Consistency across the Continuum: Using Care Process Models to Standardize Care

Mission Hospital

Melissa Woodbury

Tom Knoebber/ Shannon Jacquess

Engaging Nurses in Creative Education in Clinical Areas Not Typical for a Women's Surgical Unit

Mission Hospital

Nikki Barrett

Tom Knoebber/ Shannon Jacquess

Development and Pilot of NICU Summary Page for Data Collection

Mission Hospital

Sam Sadri

Sam Sadri

The Evolution of Pharmacy Transitions of Care at Mission Hospital

Mission Hospital

Sam Sadri

Sam Sadri

Improvements in Medication History Outcomes with Student Pharmacists on an Innovatively Designed Longitudinal Clerkship

Mission Hospital

Sandra Turbyfill

Mission Hospital

Scotta Orr

Scotta Orr

Bowel Care Process Model (CPM)

Mission Hospital

Shannon Jacquess

Shannon Jacquess

Severe Sepsis

Mission Hospital

Wilma Keller

Wilma Keller

Mission Health Performance Improvement Clinical Analysts: Drivers of Change

Surgical Admissions Teaching and Testing Unit: Preparing Patients for an Excellent Surgical Experience

Following are the winners of the Quality Symposium Awards based on the components of the BIG(GER) Aim: to get each patient to their desired outcome, first without harm, also without waste and with an exceptional experience for every patient and family. BIG(GER) Aim Without Harm Winner Renal Care Process Model (CPM) Liz Lafitte

ACCOLADES

QUALITY SYMPOSIUM AWARDS

BIG(GER) Aim Without Waste Winner Behavioral Emergency Response Team (BERT) John Wood BIG(GER) Aim With Excellent Service Winner Improving Patient Safety through Daily Multidisciplinary Rounds Linda Smith and Shannon Jacquess

PEOPLE’S CHOICE AWARDS (voted by attendees at each hospital’s Quality Symposium)



AMC Pharmacy Workflow Improvement – Sam Sadri

BLUE RIDGE REGIONAL HOSPITAL No Fall Season – Glenn Seils CAREPARTNERS Nurse/Medical Staff Communication – Cheryl LeCrann and Sam Sadri HIGHLANDS-CASHIERS HOSPITAL Highlands-Cashiers Eckerd Living Center Medical Process Improvement – Sam Sadri MCDOWELL HOSPITAL Taking Control of Type 2: A Collaborative Community Health Initiative

– Rachel Meadows and Glenn Seils

MISSION HOSPITAL—MEMORIAL CAMPUS ACS NSQIP® Identifies Improvement Opportunities and Creates a Collaborative Culture – Chandel Dundee and Tom Knoebber

MISSION HOSPITAL—ST. JOSEPH CAMPUS Tele Wound Coming to a Galaxy Near You

Jennifer Kaylor and Randy Burkert

TRANSYLVANIA REGIONAL HOSPITAL Bringing Out the Brave – Joelle Cleveland and Glenn Seils

WEBINARS Wright, M. E. (Summer 2015) Infant Screening for Neonatal Abstinence Syndrome. Webinar. Perinatal Quality Collaborative of North Carolina (PQCNC)

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LEADERSHIP Every nurse is a leader. Mission Health nursing leadership is visible in the everyday care of patients and their families by our bedside nurses. Our nursing leaders, who manage and direct the care provided on nursing units and in ancillary departments, serve in key positions to ensure advocacy and support for our direct care nurses. Nurses collaborate among our own colleagues and other interprofessional teams, as we take the lead in streamlining processes and improving communications to provide optimal quality care across the western North Carolina region.

Pictured above is Adam King, BSN, RN, CCRN, Nursing Unit Supervisor, Coli Critical Care.



– BLUE RIDGE REGIONAL HOSPITAL In an ongoing effort to provide excellent service in scheduling outpatient procedures, Blue Ridge Regional Hospital (BRRH) staff members reached out to community healthcare providers and facilities. The group formed The Bridge Team to increase focus on patient- and family-centered care via streamlined processes.

Several members of The Bridge Team work with their group to provide excellent service in scheduling outpatient procedures. (L to R) Nancy Brown, Patient Access Supervisor; Denise Self, BSN, RN, Manager, OB/Outpatient/Observation/Chemotherapy; Teressa Neill, RN, Manager Clinical Operations; Kim Smith, BSMT (ASCP), Manager Laboratory; and Michelle Clark, Surgical Services & Scheduling

COMMUNITY AFFILIATES • • • •

Brian Center Health & Rehabilitation Brookside Rehabilitation & Care Bakersville Community Medical Clinic Blue Ridge Medical Clinics

PATIENTS & FAMILY MEMBERS

• • • •

Celo Health Center Yancey House Mitchel House Cranberry House

COLLABORATIONS RESULTED IN - Development of a hospital directory for community affiliates with specific BRRH department contacts - Creation of a scheduling process algorithm to improve workflow - Facilitation of long-term care physicians obtaining hospital privileges for timely continuity of care

BLUE RIDGE REGIONAL HOSPITAL & COMMUNITY AFFILIATES

- Significant improvements of The Bridge Team members in their performance, communication and teamwork

33 POINTS

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The interdisciplinary effort included monthly face-to-face meetings with representatives from BRRH and eight community affiliates, including health and rehabilitation care, senior living facilities and medical practice clinics. BRRH staff, such as nurses and staff from patient access, radiology, lab and scheduling met with the nursing leaders of skilled nursing facilities and physician practice office managers.

LEADERSHIP

LIGHTING THE BRIDGE OF COMMUNICATION

Patient satisfaction increase

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THE REMEMBRANCE TREE

– BLUE RIDGE REGIONAL HOSPITAL

The nurses of the Obstetrics, Outpatient and Observation department rallied to respond to a patient’s request to honor lost loved ones. The patient had seen the Memory Butterfly tree in the hospital lobby, placed there in March 2015 by the Mitchell-Yancey Pregnancy and Infant Loss (PAIL) committee. The group, comprised of staff from various community agencies, installed the table-top tree to acknowledge that even the tiniest and shortest lives deserve to be remembered. Inspired by the overwhelming response of the community to the Memory Butterfly tree and the specific request of one of their outpatients, the nurses brought the idea of a permanent wall mural honoring the memory of loved ones to a staff meeting. After discussions with Manager Denise Self, BSN, RN, and Teressa Neill, RN, Manager, Clinical Operations, staff nurse Ashley Gouge, RN, presented a sketch of the planned Remembrance Tree to President and Chief Nursing Officer Becky Carter, MSN, RN, FACHE. Carter immediately granted approval and full support for the project. Gouge, who is a photographer and a mother personally affected by loss, painted the Remembrance Tree and prepared a flyer that tells patients and family members how to add their loved one’s name to the tree. The nurses view the tree as a way to show care and concern not only for their patients who passed away but also for the family left to cherish their memories. This project initiated by nurses exemplifies the patient- and family-centered care concepts championed by Mission Health nurses.

“Happiness pokes through in a time of grieving when you are granted the opportunity to recognize and honor your child. The beautiful Remembrance Tree allows my Little Bit’s name to be acknowledged.”

Katelyn Grindstaff, RN, Women’s Services, mother and patient

“This memory tree was created as a way for us to honor those people that are no longer with us. This includes even the smallest of babies. It is important to us and the family that everyone recognizes that no matter how big or small a person is, they leave a lasting impression on our life and we will always remember them.”

Ashley Gouge, RN, Women’s Services, mother and patient



– REGIONAL MEMBER HOSPITALS

When the nurses in the Angel Medical Center emergency department (ED) decided to move their triage nurse closer to patients in the waiting room, they focused on implementing a communication method to allow staff easy access to each other without walking to the nearest phone. Interim Manager Diane Kilbourn, MBA, BSN, RN, CEN, CPEN, led discussions in multiple staff meetings to determine the best plan. A communication system using two-way radios evolved and was implemented in three other member hospitals in the system – Blue Ridge Regional Hospital, McDowell Hospital and Transylvania Regional Hospital.

“The radios gave us a better method of communication; we went from good to great! It gives us added peace of mind, and our workflow is better. Our patients have accepted the radios well; we greet them, introduce ourselves and tell them that we are in frequent contact with our team. We can turn down the volume, while we talk with patients and family members. The ear piece and microphone are discreet and attach easily to our scrubs.”

Jennifer Barrington, RN, ED staff nurse, Angel Medical Center

“We love them! The radios are a great way to communicate. We stay in touch on a secure channel that protects patient privacy.”

Susan All, RN, Manager, ED, Transylvania Regional Hospital

Jennifer Barrington, RN, ED staff nurse, Angel Medical Center, demonstrates the use of the hand control switch on the two-way radio.

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The interprofessional team in each ED discovered benefits in coordinating patient care for improved quality, safety and time efficiency. Team members, including nurses, ED techs, behavioral health sitters, health unit coordinators and registration staff, have instant and continual contact with each other. All staff can be quickly notified when a patient with a life-threatening emergency is arriving. Questions can be swiftly answered to facilitate completion of patient tests or procedures. Lifting help can be summoned. The prompt connection with colleagues fosters teamwork and reduces footsteps around the department to allow greater timeliness in patient care.

LEADERSHIP

EMERGENCY DEPARTMENT 2-WAY RADIO COMMUNICATION

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PROFESSIONAL PRACTICE Standardizing nursing practice across Mission Health is a high priority in the delivery of safe excellent care for the communities we serve. Attention to the specific needs of different patient populations with varying health conditions elevates the level of care and improves outcomes for our patients and their families. One of the benefits of a hospital system is the timely sharing and implementation of best practices within Mission Health.

Pictured above is Sheila Prynkiewicz, BSN, RN, CPN, Nursing Unit Supervisor, Mission Children’s Hospital.



– MISSION HEALTH

The joyous occasion of giving birth can quickly become an emergency if excessive bleeding occurs. The perinatal team at Mission Hospital recognized the need to standardize the approach to these situations across Mission Health facilities offering obstetric care. Nurses from Angel Medical Center, Blue Ridge Regional Hospital and McDowell Hospital joined the Mission Hospital team to formulate a plan. The result was the August implementation of standardized components to improve care for newly delivered mothers affected by obstetric hemorrhage (OBH): • OBH code carts in the four hospitals providing obstetric care

PROFESSIONAL PRACTICE

COORDINATING CARE FOR POSTPARTUM HEMORRHAGE EMERGENCIES

• Medical Alert: OBH notifications via overhead paging to summon the care team • OBH learning module for nurses

• Order set to provide emergent care To promote better understanding and translate education of the processes into practice, simulation exercises were held in the four hospitals. The interprofessional team of nurses, physicians, residents, midwives, Rapid Response team members and nurse practitioners used real life scenarios and simulation mannequins to walk through OBH mock codes and hardwire responses for more effective communication and better patient outcomes in emergencies.

“Establishing protocol for early recognition of risk factors in Labor and Delivery has decreased the number of postpartum hemorrhages on the Mother-Baby unit. Safer care for our new mothers with better outcomes was our goal, and we are achieving that.” – CJ Smart, MSN, RNC-MNN, CPN, CPLC, Outreach Coordinator, Women’s & Children’s Services

Jennifer Hogan, BSN, RN, Labor and Delivery (left) checking the OB hemorrhage code cart and discussing emergency medication protocols with Mary Cascio, MSN, RNC-OB, C-EFM, Nurse Manager, Labor and Delivery/ Maternal Fetal Medicine Unit.

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• Policy of guidelines to recognize risk for hemorrhage and identify stages of hemorrhage and primary treatment goals

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JOURNEY TO ACUTE STROKE-READY HOSPITAL

– ANGEL MEDICAL CENTER

A new Disease Specific Advanced Certification Program for Acute Stroke-Ready hospitals (ASRH) has been developed by The Joint Commission that recognizes hospitals that meet standards to support better outcomes for stroke care. This is an important focus since at least 50 percent of the U.S. population lives in areas that are more than 60 minutes away from a primary stroke center. Acute Stroke-Ready Hospitals help meet the needs of patients and families that have experienced a stroke in these rural settings. Hospitals that achieve this certification provide evidence of the following: • • • • •

A relationship with local EMS that encourages communication with the hospital prior to bringing a patient with a stroke to the emergency department Stroke protocols along with an acute stroke team to help expedite the assessment and treatment of a patient presenting with acute stroke symptoms The ability to perform diagnostic imaging and laboratory tests 24/7 – with results within 45 minutes of testing Access to stroke expertise 24/7 (in person or via telemedicine) The ability to administer intravenous thrombolytics if needed

In September 2015, a core stroke leadership team was formed to assist Angel Medical Center (AMC) in applying for The Joint Commission’s newly formed Acute Stroke-Ready Hospital Certification. Nurses Hollis Whitehead, RN, Shauna Maxson, RN, BSN, Kayla Brooks, RN, and Grace Kim, RN, participated in the interdisciplinary teams that included Emergency Medical Services, Angel Medical Center and Mission Stroke. The project leadership team met bimonthly to address each Joint Commission criteria. Using evidence-based guidelines and the Mission ischemic stroke care process model, the team addressed algorithms, protocols, policies and procedures related to stroke care. Nurses working at AMC completed stroke education and became certified to perform the NIH Stroke Scale. To increase awareness of the warning signs of stroke in the community, AMC staff provided stroke education at the Macon County Fair. On World Stroke Day, Hollis Whitehead, RN, presented information about stroke warning signs and the importance of calling 911 on the local Franklin radio station. These efforts have enhanced the care of patients with strokes in rural communities and have allowed AMC to prove that exceptional stroke care doesn’t mean having to travel to the nearest Primary Stroke Center. In third quarter of 2015, AMC demonstrated improvement in response times, code stroke activation times, CT interpretation and lab times. The journey to become an ASRH has improved communication among care providers and improved transitions of care for those transferred to Mission Hospital.

Hollis Whitehead, RN, (left) presenting stroke warning signs on a local radio station.

“Wow, this is real. That’s our hospital on the Joint Commission website…I believe this team is a perfect example of what systemization is really about, working collaboratively to improve the stroke care in western North Carolina.” – Hollis

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Whitehead, RN, ED Manager AMC



– TRANSYLVANIA REGIONAL HOSPITAL In the fourth quarter of 2015, Brevard Cancer & Infusion Center (BCIC) initiated a post-treatment education and survivorship program, helping to bring a BCIC long-term goal to fruition. Joelle Cleveland, RN, OCN, led nurses in a qualityimprovement project that included gathering information from patients, partnering with providers and staff, and researching other survivorship programs. This work helped make the case for survivorship become part of the services offered at BCIC.

Through the survivorship program, Cleveland meets with patients for one-on-one treatment education sessions, completes the National Comprehensive Cancer Network (NCCN) distress screening tool and follows the patient throughout the course of treatment. Even after treatment completion, Cleveland reviews the available resources based on individual treatment needs and the distress screening. In a few short months, patients have reported feeling more supported with this guidance.

“It amazed me how incredibly friendly everyone was and that they were able to take time to hear me. It did not matter what question I asked, they would give me a thoughtful and supportive answer. I miss them when I am not there; they encourage me and feel like family. When I get stronger and feel up to it, my goal is to be able to give back to my community and help with survivorship.” –

Barbara Womack, a grateful patient

“By listening to the voice of our patients one-on-one and by survey, it became clear that we needed a formal survivorship program to meet their needs. Many patients expressed concerns of fear, stress or ‘What do I do now?’ Since cancer survivorship is becoming a standard of care, I wanted to make sure the patients at Brevard Cancer & Infusion Center continued to receive the high quality cancer services they deserve. TRH leadership supported this goal. When Joelle, who has a heart for survivorship, came on board as our Education/Triage RN, we were able to make it a reality. Within a short timeframe our patients are stating they feel more supported. The entire BCIC team is committed to the success of our patients, the survivorship program and the BIG(GER) Aim.” – Mary

Carson, RN, OCN, Manager, Brevard Cancer and Infusion Center

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The quality improvement project titled “Bringing Out the Brave” was shared at the Fall Quality Symposium Mary Carson, RN, OCN, Manager, BCIC (left), and Joelle Cleveland, Poster Contest, winning the “People’s RN, OCN, Patient Education/Survivorship/Triage Nurse, with Choice” award at TRH. Through a grant grateful patient Barbara Womack (seated). from the ONS Clinical Projects Grant Fund, the team was able to create patient education packets and implement the program. Survivorship starts with the initial cancer diagnosis and continues throughout the entire experience.

PROFESSIONAL PRACTICE

CANCER SURVIVORSHIP PROGRAM

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RIGHT PATIENT, RIGHT BED, RIGHT TIME

– MCDOWELL HOSPITAL

Being admitted to the hospital can be a frightening experience. Facing the unknown with potentially long wait times can increase anxiety. To enhance the patient experience, nurses at McDowell Hospital formulated a philosophy and plan to get the right patient to the right bed at the right time. They developed methods to allow consistent and efficient focus on the elements of patient flow: admission, transfers, plan of care, staffing and discharge. Expediting these patient flow processes promotes timely best-practice care and fosters healing. Their philosophy for patient flow is based on the 3 Rs: Right Patient, Right Bed, Right Time. These fundamentals support delivery of quality cost-effective care with increased patient satisfaction. Wait times are decreased and treatment is implemented faster. Patients can be admitted or transferred to an acute care unit from a variety of settings, such as the emergency department, another hospital, directly from home or the physician’s office, the surgical recovery area, the outpatient infusion center and a rapid response urgent patient event. To facilitate this patient movement, nurses adopted the mindset of “pulling” the patients to the receiving units instead of waiting for them to be “pushed.” The nurses’ plan that enables “pulling” the patient to the receiving unit requires: • • •

All admissions to be done within 20 minutes of the physician order All discharges to be done within 60 minutes once discharge criteria are met All nurse reports to the receiving unit to be done with one call – if the assigned RN is not available, any RN will take report

“By decreasing the amount of time between admission and transport to floor, outcomes have been improved thru implementing physicians’ orders sooner and decreasing patient/ family anxieties of the unknown and unexpected.” –

Preston McHone, RN, Medical-Surgical Unit

Dillon Salladin BSN, RN, (on stretcher) and Brenda Davis BSN, RN CEN, Nursing Unit Supervisor, both of the Emergency Department, demonstrate the timely transfer of a patient to promote best practice care and improved outcomes.



– HIGHLANDS-CASHIERS HOSPITAL

The first step in providing care to a patient in the emergency room is triage or prioritizing the severity of the patient’s condition or injury. Early in 2015, the majority of RNs from the emergency department (ED) at the Highlands-Cashiers Hospital (HCH) attended a two-day triage education course at Mission Hospital in Asheville to enhance their triage skills. To further improve patient care in their ED, HCH nursing leaders adopted the five-level Emergency Severity Index (ESI) triage system. This method not only identifies the acuity level of the patient, it also incorporates assessment of the resources, such as lab tests, X-rays and intravenous fluids, needed to treat the patient. The five-level ESI promotes more well-defined communication of patient needs through common language and helps with patient flow by quickly identifying patients who need immediate care and those who do not have life-threatening conditions. Changing from a three-level triage system to the five-level ESI achieved one of HCH’s goals identified through a value stream mapping quality improvement project through joint participation with Mission Hospital. Adoption of the five-level ESI, which is supported by the American College of Emergency Physicians (ACEP) and Emergency Nurses Association (ENA), shows HCH’s dedication to providing exemplary service.

Tim Gill, RN, documenting patient information in the electronic medical record.

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On December 1, 2015, the ED joined the entire facility in converting to electronic patient documentation. Patient safety and staff accountability was elevated to a higher standard with barcode scanning, electronic medical record (EMR) and computerized provider order entry (CPOE).

PROFESSIONAL PRACTICE

ENHANCED EMERGENCY CARE

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CROSSROADS PROGRAM FOR TERMINALLY ILL PATIENTS

– CAREPARTNERS

The Crossroads program at Care Partners is made up of a specialized home health team that performs home visits to patients with end-of-life issues who may not qualify for, or desire, hospice care. Patients seeking curative treatment, such as radiation or chemotherapy for their condition, can receive education on the effects of chemotherapy or radiation and be offered the opportunity to discuss goals of care. The Crossroads program provides for the acute care needs of patients with all the resources of a Medicare-certified home health agency while the patient is in an acute care delivery model. Crossroads can assist in the transition to other care areas including hospice, as the patient or family decides what best meets their needs. In 2015, the Crossroads team cared for 202 patients and family members allowing each patient time to determine goals of care. This past year, the dedicated nurses that help make up the Crossroads program attended the “End of Life Nursing Education” course at Mission, part of a new curriculum designed to enhance the knowledge base and skills needed to care holistically for Crossroad’s patient population. The curriculum also includes a two-day hospice orientation and enrollment in the fellowship conferences through the Mountain Area Health Education Center (MAHEC). The Crossroads program is just one way that CarePartners provides unique and specialized services through their highly trained staff to meet the needs of the residents of western North Carolina.

(L to R) Marybeth Moscinski, RN, CHPN, Home Health, talks with Crossroads patient Betty Destino and her loving daughter-in-law, Charlotte Destino.

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PATIENTS received services in 2015 through CarePartner’s Crossroads program



– TRANSYLVANIA REGIONAL HOSPITAL SHAPING SYSTEMS TRH TEAM MEMBERS Allison Tinsley, RN, ICU Ameran Tooley, BSN, RN-C, CCM, Manager, Acute Care Services Christie Merrill, RN, NUS, Intensive Care Unit Erin Abernethy, PA, ED

A board game called “Friday Night in the Emergency Department” promotes teamwork and critical thinking in a quarterly conference of four rural North Carolina hospitals. Transylvania Regional Hospital (TRH) is one of those hospitals participating in a Health Resources and Services Administration (HRSA) grant-funded project led by the University of North Carolina at Chapel Hill School of Nursing.

Glenn Seils, Quality Improvement Advisor

Since the ED is a microcosm of the hospital, the “Shaping Systems” project focuses on care and processes in the four EDs. The mission is to design processes that could be replicated in other rural hospitals across interprofessional teams via the following elements: • Improved communication and shared decision making • Relationships characterized by mutual respect, shared goals and shared knowledge • Coordination that leads to improved ED patient experience, population health management, decreased costs and outcomes

“We are very excited to be part of this collaborative. It’s a great learning experience, and we’ve already noticed an improvement in teamwork among our departments.” – Val

Smith, MHS, RN, Manager, Clinical Operations

Members of the TRH Shaping Systems team review and celebrate their success in reducing hold hours and moving patients to acute care in less than 60 minutes. Lynn Tyler, RN, CEN, Nursing Unit Supervisor (NUS), Emergency Department (ED); Tracey Carrol, RN, Charge Nurse, ED; Zach Kuss, BSN, CEN, RN, ED; Ameran Tooley, BSN, RN, CCM, Manager, Acute Care; Christie Merrill, BSN, RN, CCRN, NUS, ICU; Susan All, RN, CEN, Manager, ED; and Jennifer McDevitt, RN, CMSRN, NUS, Medical Surgical Unit.”

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Nurses and interprofessional staff from TRH’s emergency department (ED), Medical-Surgical Unit and Intensive Care Unit collaborate to promote Joseph Cohen, MD, ED timely and appropriate care of patients who are Lynn Tyler, RN, ED, admitted to those areas. They learn strategies and Nursing Unit Supervisor (NUS) skills to enhance effective use of resources, while Nikki Combs, RN, Medical-Surgical Unit maintaining safe high quality care for patients and Scott Johnson, RN, ED Susan All, RN, Manager, ED their families. The board game is just one aspect of Tracey Carroll, RN, ED the learning experiences in this plan to strengthen Val Smith, MHS, RN, teamwork and move patients more efficiently Manager, Clinical Operations through their evaluation and treatment phase to Van Helms, MD, ED admission or discharge. In monthly conference calls, team members from the four hospitals discuss best practices and collaborate with the UNC team, including the dean of the School of Nursing. Jennifer McDevitt, RN, NUS, Medical-Surgical Unit

PROFESSIONAL PRACTICE

A BOARD GAME IMPACTS EMERGENCY CARE

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FROM OB TO OR FOR C-SECTIONS CARE EVERY STEP OF THE WAY

– MISSION HOSPITAL

The birth of a new baby is one of the most celebrated days in an individual’s life. No caregiver understands this better than the nurses working on Mission Hospital’s labor and delivery unit. Labor and delivery nurses are strong advocates for women and their families, and the philosophy of family-centered care. These nurses go above and beyond providing high quality care for patients; they assist those patients, and their families, in achieving exceptional experiences. To further strengthen the model of care in labor and delivery, a new training program was developed in the spring of 2015 to enhance the skills of labor and delivery nurses, preparing them to play a larger role in the OR and PACU in the event of a C-section. This also allowed nurses to be there for their patients throughout the entire birth experience, without having to handoff to OR staff. The training program was developed in collaboration with leaders and educators from the women and children’s service line, OR and PACU. Nurses take online modules and complete education from Association of PeriOperative Registered Nurses (AORN) and American Society of PeriAnesthesia Nurses (ASPAN), review OR and PACU policies, demonstrate circulatory, scrubbing and recovering competencies, and complete 8-36 clinical hours in PACU with an additional 100-plus clinical hours in the main OR. Follow-up involves trained staff rotating through the OR for scheduled C-sections. The transition to labor and delivery nurses expanding their role in the OR and PACU has improved the effectiveness, efficiency and the patient experience for women having a C-section. Ongoing clinical and didactic training will continue to prepare nurses for their role in the OR and PACU, allowing for these special nurses to be there every step of the way.

Shanna Gardin, RN, (left), and Gale Holm, BSN, RN, CEN, both of Labor and Delivery, review patient information as they prepare to transfer a mother from the OB operating room to the OB Peri-Anesthesia Care Unit after a family centered C-section.



– CAREPARTNERS

In the beginning of 2015, CarePartners’ Hospice began a new program aimed to advance the skills of nurses who provide wound care for patients in hospice. These skills emphasized the important differences between both palliative and traditional home health treatment approaches since the goals and treatment options are sometimes different for hospice patients. Curative wound treatment can sometimes worsen pain and require an increased focus on managing the wound when the patient would prefer to focus on other goals of care. Palliative wound care treatment allows patients to focus on what matters most to them, enjoying family at home, addressing spiritual needs and self-determined life closure.

Mary Kaye Frankey, RN, CWCN, (left) Case Manager, Hospice, and Francine Weinhagen, RN, Wound Resource Nurse and Weekday Clinical Manager, Solace

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The program included a series of classes through the Hospice Education Network. At the end of these classes, a post-education survey showed significant improvement in nurses’ general wound care knowledge, hospice specific protocols and comfort in choosing appropriate wound care dressings. In addition to the classes, hospice wound resource nurses were trained to offer guidance and consults to other nurses, eliminating the need to contact the Home Health WOCN for all needs. The team, with help from the resource nurses, developed a palliative wound care protocol with a dressing selection guide. Hospice staff nurses now use the protocol and consult the resource nurses if they need additional assistance. A wound resource nurse for both Hospice Homecare and Solace (inpatient) is available by phone or in person when needed. A palliative approach to wound care allows nurses and patients to tailor the plan of care to meet the patients’ priorities and goals of care.

PROFESSIONAL PRACTICE

HOSPICE WOUND CARE IMPROVEMENT: TAILORING CARE

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INNOVATIONS IN CARE Mission Health nurses continually look for new and innovative ways to improve care, eliminate harm and offer quality services across our region. We strive to design new models that develop newly graduated professional nurses and strengthen the workforce for generations to come.

Pictured above is Melina Arrowood, RN, CEN, Nurse Manager, Emergency Department, Mission Hospital.



– MISSION HOSPITAL

To help address fall prevention, Mission Hospital has explored new and innovative ways to reduce inpatient falls. In collaboration with the Center for Innovation, Cerner and Mission Neurosciences, a virtual sitter pilot began in July 2015 on the neurosciences floor at Mission Hospital. This pilot trialed a new solution to address fall prevention using specialized room monitors and designated monitoring stations.

The pilot spanned three months and resulted in 1,169 re-directs, or times when a monitor tech could prevent the patient from getting up unassisted. In this same time period Noelle West, CNA, Staffing Pool, monitors patients on camera and there were also zero unassisted verbally intervenes when they attempt to get out of bed or perform falls reported. Additionally, many an unsafe behavior. families have commented that they feel more comfortable when their family member is being monitored 24/7 in their absence. The virtual sitter pilot is a result of interdisciplinary teamwork and application of new technologies to improve patient care.

1,169

0

UNASSISTED FALLS reported during three-month pilot

RE-DIRECTS (times when a monitor tech could prevent the patient from getting up unassisted)

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To begin this pilot, Randy Burkert, Manager, Center for Innovation, Josh Lewis, BSN, RN, CNRN, Anthony Guidone, BSN, RN, and Ellen Blackmon, BSN, RN, met to review historical fall trends to develop an algorithm to help staff identify candidates who would benefit from the technology. Identified patients were offered a special camera system in their rooms. The camera system allowed for depth sensing and had the ability to set up virtual zones that notified a monitor tech when crossed by the patient. The virtual sitter monitor tech was stationed in another location and was able to observe patients on camera and verbally intervene when they attempted to get out of bed or perform an unsafe behavior. The pilot demonstrated that one central monitor tech could monitor up to six patients at once. Using a centralized monitor tech also limited the number of times nurses and CNAs were called away from caring for other patients or performing other tasks.

I N N O VA T I O N S I N C A R E

VIRTUAL SITTERS ON NEUROSCIENCES DECREASE FALLS IN HIGH-RISK PATIENTS

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TELEHEALTH MEETS WOUND CARE

– MISSION HOSPITAL

Lack of resources for expert wound care can lead to less than desirable patient outcomes. In a pilot program started at Mission Hospital, wound care ostomy continence nurses (WOCN), in collaboration with the Center for Innovation, tested the use of telehealth technology to evaluate and treat patients’ wounds, with an ultimate goal of being able to provide comprehensive wound care services to underserved areas in western North Carolina. The pilot used seven inpatient units at Mission Hospital to assess the validity and feasibility of telehealth technology in performing remote wound assessments. Remote bedside assessment was conducted using an iPad with HIPAA compliant software and interactive videoconferencing. To compare the treatment plan developed through the telehealth visit to the traditional bedside treatment plan, WOCNs conducted in-person consultations on the same patients after the telehealth evaluation. In all 28 cases performed with telehealth technology, no alterations were made to treatment plans, indicating that telehealth consults can be used effectively to evaluate and treat wounds by remote presence. This technology has the potential to facilitate the delivery of high quality, low-cost wound assessment and management across underserved areas. The telewound program is slated to begin at Blue Ridge Regional Hospital in 2016. Through expansion in rural parts of the region, Mission hopes to enhance the wound care resources available, enabling all patients throughout the system to have access to the care they deserve.

Beth Durr, RN, (above) transmits images of a patient’s skin to a wound care nurse like Jennifer Kaylor, BSN, RN, CWON, Wound Ostomy Continence Nurses (right), who can visualize the area and offer expert care consultation in real-time.



– HIGHLANDS-CASHIERS HOSPITAL

Anthony Heltsely, RN, joined the Highlands-Cashiers Hospital (HCH) nursing team in July 2015 shortly after graduating from Southwestern Community College. He is the first new graduate at HCH to participate in Mission Health’s New Graduate Cohort. The cohort entailed weekly commutes to Mission Hospital in Asheville for classes and clinical hours as well as one-on-one experiences with a preceptor on the Acute Care and Swing-bed units at HCH. The nine-month cohort period was an outstanding opportunity to learn, practice and experience situations that he may not have had as a student or in the small hospital setting.

“Being part of the cohort reinforces all of the evidenced-based practices we learned in nursing school, as well as teaches us new and current techniques that are implemented for patient safety. It has helped me be more confident in interactions with my patients and my colleagues.” – Tony

Heltsely, RN

• Prepares new nurses to make a smooth transition from the academic world into nursing practice • Engages the new nurse in both clinical and cultural aspects nursing Provides support tailored to the nurses’ unique learning needs in preparation for providing safe, effective quality care in the acute care hospital

Karen Hendricks, BSN, RN, Quality Safety Manager (left) discussing patient care supplies with Anthony “Tony” Heltsely, RN.

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ATTENDEES IN MISSION HEALTH’S Registered Nurse Intensive Program the past 3 years 2013

2014

2015

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MISSION HEALTH’S REGISTERED NURSE INTENSIVE PROGRAM



I N N O VA T I O N S I N C A R E

NEW GRADUATE INTENSIVE PROGRAM

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NURSES LEADING REAL RESULTS WITH ACUTE KIDNEY INJURY CPM

– MISSION HOSPITAL

Acute kidney injury (AKI) may result in potentially life-threatening complications, including volume overload, hyperkalemia, acidosis and uremia. Therefore, management of various issues in the patient with AKI should begin early in the course of the disease process. Management of the acute kidney injury patient often continues after hospital discharge and the care processes set in place during hospitalization must incorporate a smooth transition to the outpatient setting. Through care process model (CPM) work completed by a multidisciplinary team, several new processes were implemented to enhance care for this patient population. Care process models strive to ensure that all care delivered by the health system, regardless of a patient’s location in the continuum, is medically necessary, the leading edge in medical science and the appropriate treatment intensity. Put into effect, these models help to systematize treatment processes across all hospitals and practices, improving consistency as well as effectiveness. CPM work for renal medicine began in 2014 and became fully implemented in 2015. The CPM on R-Med started with reviewing current processes related to acute kidney injury and comparing these to evidence-based recommendations. Throughout the process, the team developed protocols, recommendations for transitions of care, three power plans and new patient education materials. Education materials were part of a new education pathway that included three tiers of education, with each progressive tier focusing on a different phase of acute kidney injury. Handouts were also developed, free of medical jargon to help create clear concepts that patients and families could understand. The tiered approach guides the nurse to adapt the education to the specific needs of the patient. A patient newly admitted with AKI or new onset renal failure would have information that focuses on steps to correct AKI, modifiable and nonmodifiable risk factors and signs and symptoms of worsening renal failure while another patient whose goal of care is to preserve residual renal function would be offered by the nurse, tier 3 education that offers more specific information on renal diets, dialysis access care, weight measurement and mediations. By developing learning material with clearer concepts and written on a level that facilitates understanding, the education pathway hopes to improve the processes of comprehension and retention of information.

CARE PROCESS MODELS (CPM) IMPLEMENTED ACROSS MISSION HEALTH IN 2015 Care Process M

ACU TE KID NEY INJU RY

Acute Kidney Injury Atrial Fibrillation Bowel Surgery Coronary Artery Bypass Graft Surgery Cardiac Valve Surgery Cesarean Section Heart Failure Normal Newborn Pneumonia Sepsis Stroke

odel

© 20 14

ACUTE KID NEY INJU TRANSITIO RY NS ALGORI THM

PAT IENT REA DY FOR DISC HAR GE WIT H AKI

Sched ule Appo intme nts: PCP (if establ ished) within 14 days Verify Seat Time for Hemo dialysis

Care Proce ss Model Ac ute Kid ne y Inj ury

Comp lete SPA Proce ss (if indica ted)

yes

If not establ ished, find accep ting provid ers & sched ule

ON DIAL YSIS?

no Provid e Dialys is Educa tion

Sched ule Transp ortati on to Dialys is

Follow-up with MKHA and PCP

MKHA Appo intme nts Occur at Dialys is Clinics

RENA L FUNC TION RECO VERE D?

no

yes

Follow-up with PCP Only

Sched ule Kidne y Smart Class

Send Prescr iption Patien t's Pharm s to acy (sched ule pick-u p as neede d)

Provid e Educa tion Mater ial and Teaching

yes

HIGH RISK FOR FUTU RE DIALYSIS?

no Sched ule Appo intme nt: MKHA within 7 days

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IMPROVEMENT in re-admittance rate

Renal Medicine also restructured how nurses and providers round on the Renal Medicine unit to include a multidisciplinary, nurse-led approach. MDR-empowered nurses to be proactive and allowed them address needs in a timelier manner. Providers incorporated geographical rounding and one provider was assigned to cover both the renal unit and hemodialysis for seven days in a row to ensure continuity of care. The access to providers demonstrated positive outcomes. There was improved coordination of care, reduced order time to implementations, reduction in duplicated services, a heightened focus on quality initiatives and improved discharge planning. The length of stay on the Renal Medicine unit dropped 8 percent and the readmittance rate improved by 18 percent. Renal Medicine staff is proud of knowing that nurses are leading real results for patients, families and Mission Health.

Lindsay Sugg, RN, staff nurse, Renal Medicine, and patient Charles Wilson review a patient education brochure together that is free of medical jargon.

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Another function of the CPM was to identify best practices for treatment options and publish these as guidelines for caregivers. Treatment plans were developed for hepatorenal syndrome, rhabdomyolysis and hyperkalemia as well as referral guidelines for nephrology consults. These models were developed with the goal to increase patient satisfaction through a multidisciplinary approach to care and to provide more efficient and effective AKI patient care.

I N N O VA T I O N S I N C A R E

8% 18% DROP in length of stay

45

GRATEFUL PATIENTS AND FAMILY MEMBERS

e way much for th y er v so ou nk y when we To: s, care loved one], We both tha es y ln [m u tf er h ft g a ed d gaining r thou lized] everyone look is doing very well an uch for you ta m pi os so h s ou a y w ful there one . He Thank e are thank ho was needed you W e [my loved w . il e y h a w on d y y y g n er a er your th ev find and en ich is due to more streng ould be . We didn’t h y sh w er s, ou rg ct Y . su fe d ef is s. side after h ut also kin ou showed u aren’t any ofessional b d love that y n a re ca not only pr t . excellen ber of your team Family Mem very proud d er n b a t em en M ti a y P Famil A Grateful Patient and A Grateful n Mega en & r u a Art, L hris, , the e ett Br C y all eci – esp , me for d to m shift ing o s o r To: Everyone who cared g u y ry or n ris as ve he da th flo nurse aff w anks to t hough Ch t To: 9 s g t h n t i d n s l e n pecia e nur ryone at the hospital rt. Ev ent a I would like to thank eve l of th y stay! S ris and A ind, pati y needs, l th six A the to up y the wa Ch gm ry k th m starting from the ER all durin rticularly he was ve point wi a good k really good too d an ce ni so , n s a wa o e g de floor. Everyon and p st startin right They ma s a w . u t care of me. was j ional. Ar otionally m ss l cia spe y profe lly and e nt s goes to a ver a Patie c l i But very special thank d u e He f . ett e Br t -m a ed my heart A Gr ! person who really touch or. He put my team flo th six – ift sh d 3r was the nurse on da ays had a kind word an nerves at ease and alw ain ag u yo k so much. Than ingle smile. That meant so, To: Kim Sw e end of rses from on to everyone. u n y b r fo are the red nvinced you After been ca co m I’ , A Grateful Patient er h the ot e should be. the state to what a nurs of e pl m a k you so g ex better! Than most shinin d te ea tr n ee ave b I couldn’t h much. laughing. keeping us d n a g n ri for ca Thank you jokes! r Loved you Patient A Grateful

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ssisted us Those who a

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els in ICU

To: The ang

MISSION HEALTH NURSING ANNUAL REPORT EDITORIAL BOARD EDITOR – CHERRY ODOM, BSN, RN-BC, Nursing Communication Specialist Nursing Practice, Education and Research, Mission Health

ASSISTANT EDITOR – J. DANIELLE MARTIN, MSN, RN, SCRN, Manager, Evidence Based Practice Nursing Practice, Education and Research, Mission Health BARBARA THORNHILL, RN, Staffing Pool, Mission Hospital CINDY BENTON, MSN, RN, FNP-BC, Manager, Clinical Operations, Highlands-Cashiers Hospital HOLLY OWEN, BSN, RN, CEN, Infection Prevention, Angel Medical Center LAURIE ZONE-SMITH, PhD, RN, NE-BC, Executive Director Nursing Practice, Education and Research, Mission Health LEAH FRADY, BSN, RN, Emergency Department, McDowell Hospital RANDI GROH, BSN, RN-BC, Nursing Unit Supervisor, Pulmonary Medicine, Mission Hospital ROSS GRAHAM, RN, Inpatient Rehabilitation, CarePartners TERESSA NEILL, RN, Manager, Clinical Operations, Blue Ridge Regional Hospital VAL SMITH, MHS, RN, Manager, Clinical Operations, Transylvania Regional Hospital

MISSION MARKETING AND COMMUNICATIONS FERRISS ROBERTS, Communications Consultant BYRON HUDSON, Creative Director ANDY GUZY, Creative Consultant ROBERT A. POARCH, Copy Editor Photography: RYAN CHAMBERS, JOSEPH DIX, JENNIFER HOLLIFIELD, RODNEY FOUSHEE, DONALD ZAWELA

NURSES WEEK CAPS AND QUOTES During Nurses Week 2015, Mission Hospital nurses were invited to write their thoughts and feelings about nurses and nursing on notepaper shaped like the nurse’s cap of yesteryear. Here are a select few of the many meaningful messages that indicate the caring, commitment and dedication of our nurses.

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FRIENDS OF NURSING EDUCATION FUND The nurse is the one you turn to when you need clinical care, compassion and healing hands. Now our nurses are turning to you to help provide opportunities that will advance their knowledge and expertise. Additional training to work in specialty areas, pursue higher level education, board certifications and attend national educational conferences help nurses grow and implement the newest best practices at the bedside where our patients benefit the most. Your support of nursing education will make a difference! The Mission Health Department of Philanthropy aims to raise money for the Mission Health Friends of Nursing Education Fund, a special fund set up just to benefit the needs of Mission Health nurses. Your gift today will: • Fund innovative quality and research initiative presentations • Further professional development • Equip nurses with the knowledge to bring a higher level of knowledge to the bedside of patients through certifications For the nurses who care for you, let’s show them how much you care about them. For more information and ways to give to Nursing Education, visit www.missionphilanthropy.org.

Pictured above is Fern Pittman, BSN, RN, CEN, Nursing Unit Supervisor, McDowell Hospital. MC-MH-1538-040516