Changes in Financial Protection - Abta

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TRAVEL ESSENTIALS DESTINATION HEALTH & SAFETY MANAGEMENT – AN INTRODUCTION ABTA Ltd Venue: 30 Park Street, London, SE1 9EQ

Date: 10 March 2015

PROGRAMME 09:30 10:00

Registration and coffee Welcome and setting the scene Nikki White, Head of Destinations and Sustainability, ABTA  The challenges in ensuring customers have a safe holiday

10:10

Knowing your responsibilities for customer health and safety Dr. Julian Morris, Partner, Plexus Law  Legal responsibilities and duty of care  Understanding liability

10.40

11.00

11:30 11:50

12:10 12:55 13:00 13.45

Where do you start? Angela Hills, Destination Services Manager, ABTA  Business evaluation – identifying core activities and risks Developing a health and safety policy appropriate for your business Claire McKinney, Managing Director, Argent  Policy statement, organisational structure, health & safety objectives  Resources – human and financial  Business activities and risks, review of policy & organisations performance Tea and coffee break Business evaluation – putting the knowledge into practice Adam Connolly, Head of Operations, All Leisure Holidays Group Practical exercise – business evaluation Round-up of the morning Lunch break Welcome back

14:00

14:50 15:40 16.00

16:40

16:50

17:00 17: 15

Safety management system – managing your safety risks Ian Greaves, Founder, IGI  Establishing a safety management system for your business  Managing the process  Identifying & managing risks  Documentation and reporting Practical exercise – identifying and managing risks Tea and coffee break The importance of internal systems – panel discussion and general Q&A Charles Fachiri, Senior Manager, Customer Support, ABTA Dr. Julian Morris, Partner, Plexus Law Adam Connolly, Head of Operations, All Leisure Holidays Group Claire McKinney, Managing Director, Argent  When things go wrong, managing safety issues and customer safety complaints  Schedule of review Working in partnership to improve safety Angela Hills, Destination Services Manager  Assistance and tools available for Members Summary  Nikki White, Head of Destinations and Sustainability, ABTA Close Drinks and networking reception

HEADLINE SPONSOR (It may be necessary, for reasons beyond our control, to alter the content or timings of the programme.)