Changes in Financial Protection - Abta

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17TH ANNUAL TRAVEL LAW SEMINAR It’s a changing world ABTA Ltd Venue: K&L Gates LLP, One New Change, London EC4M 9AF

Date: 28-29 April 2015

THE PROGRAMME – DAY ONE 09:30 10:00

10:10

10:35

11:10

11:45 12:05

12:35

Registration and coffee Introduction and opening remarks Simon Bunce, Head of Legal & Member Services, ABTA The new Package Travel Directive and what it means for you Is your business subject to the new law?  Definition of a package holiday – What’s changed?  Assisted Travel Arrangement – Is this FlightPlus by another name?  How does this this affect airlines, travel agents and OTAs? Pete Baxter, General Counsel UK, TUI Travel PLC What will you need to do to sell holidays from 2017?  What information must you give your customers?  How must customers be protected if companies go bust?  What must you do if things change before departure? Paula Macfarlane, Senior Solicitor, ABTA What will you be liable for when things go wrong?  Who is liable for the holiday services?  Has the position changed from the current rules?  Ash clouds – What must you do when things go wrong due to force majeure? Maria Pittordis, Business Group Leader, Marine, Trade and Energy, Hill Dickinson Tea and coffee break Package Travel panel discussion Above speakers joined by Anne Dolan, Solicitor Irish Travel Agents Association; Richard Downs, Chief Executive Officer, Iglu.com and Stephen D’Alfonso, Head of Public Affairs, ABTA The sharing economy and new trading models Customers are finding new ways of buying holiday services and businesses are finding new ways of selling:  Can the law keep up with the changes?  Should it try? Alex Padfield, Managing Partner, Hextalls

13:00 13:55

14:00

14:50

15:30 15:50

16:15

16:45

17:00

Lunch break Welcome back Simon Bunce, Head of Legal & Member Services, ABTA Selling online – who controls the sales price?  Booking.com, Expedia and interContinental Hotel Group – The competition authorities’ next steps  Is your lead-in price legal? Taxes, charges and debit card fees Neil Baylis, Partner, K&L Gates Selling online – who controls the content?  Database, data control and data protection – The heart of your business  Screenscraping – Can you use other travel companies’ content? And what would Ryanair have to say about it? Noirin McFadden, Associate, K&L Gates Employment Law Update  How can the new Fit for Work service help you deal with capability absence  How you deal with holiday pay  Shared parental leave Rebecca Thornley-Gibson, Partner, Employment & Head of Travel, ASB Law Tea and coffee break Tax update  VAT and TOMS – The latest positions from HMRC and the EU David Bennett, Elman Wall Bennett Developments in consumer protection  Misleading selling – Can customers just cancel the holiday and demand their money back?  Misleading advertisements – Recent decisions and their impact on travel marketing  EU small claims tactics – The future of crossborder holiday claim litigation? Ian Skuse, Partner, Head of Aviation, Travel & Tourism, Piper Smith Watton Summary of the day Simon Bunce, Head of Legal & Member Services, ABTA Close

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17TH ANNUAL TRAVEL LAW SEMINAR It’s a changing world ABTA Ltd Venue: K&L Gates LLP, One New Change, London EC4M 9AF

Date: 28-29 April 2015

THE PROGRAMME – DAY TWO 09:30 10:00

Registration and coffee Introduction and opening remarks Simon Bunce, Head of Legal & Member Services, ABTA

12:15

ATOL and financial protection 10:10

10:35

10:55

11:25 11:45

Three years on, are you complying with the 2012 regulations?  When to issue ATOL Certificates and when not to  Are your agency agreements putting your business at risk?  Do you act as agent for the consumer or the airline? Tom Mitchell, Solicitor, MB Law ATOL; maximising regulatory compliance  Developments to the ATOL Scheme David Moesli, Deputy Director, Consumer Protection Group and Christina Brazier, ATOL Manager, Civil Aviation Authority The future of financial protection in UK and overseas  What challenges will the CAA, ABTA and the UK Government face from the new Package Travel Directive?  How can travel companies take advantage of the new Package Directive?  Could the new Package Travel Directive spell the end of financial protection? Stephen Mason, Senior Partner, Travlaw Tea and coffee break Financial Protection Panel discussion Above speakers joined by Stephen Powton, Financial and Consumer Protection Team, Department for Transport and John de Vial, Head of Financial Protection, ABTA

12:45 13:45

13:50

14:30

15:00

15:30 15:50

16:40

16:50

(It may be necessary, for reasons beyond our control, to alter the content or timings of the programme.)

Handling customer complaints  Will the new ADR Directive change the way you have to deal with complaints?  Arbitration or small claims court – How to decide?  What to do when your overseas customers complain Susan Deer, Group Lawyer, Cosmos Holidays Limited; Sue Barham, Partner, Holman Fenwick Willan Lunch break Welcome back Simon Bunce, Head of Legal & Member Services, ABTA How social media can be used to build up, and bring down, a travel business  Avoiding the legal pitfalls of sharing?  Can you stop your customers telling the world when things go wrong?  Can social media help in a crisis? Sophie Arrowsmith, Solicitor and Christopher Hutchings, Partner, Hamlins LLP Managing risk in dangerous times  Terrorism, Ebola, earthquakes and hurricanes: Selling dream holidays is not always easy  It’s not your fault, so are you liable?  How can you protect your business now and when the Package Directive changes? Claire Mulligan, Head of Travel, Kennedys It’s a changing world – panel session Above speakers joined by Noirin McFadden, Associate, K&L Gates and Andy Cooper, CEO, Owens Cooper Consulting Tea and coffee break The essential case law update – Travel company cases from the past 12 months Sarah Prager, Barrister, 1 Chancery Lane Summary Simon Bunce, Head of Legal & Member Services, ABTA Close

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