Department of Community Development 6801 Delmar Boulevard, University City, Missouri 63130, Phone: (314) 505-8500, Fax: (314) 862-3168
City of University City, Missouri
Request for Proposal (RFP) For Information Technology Services ______________________________________________ Issue Date:
May 1, 2014
Issued By: Inquiries:
City of University City 6801 Delmar Blvd. University City, MO 63130
Jared Agee Deputy Director of Community Development / Building Commissioner Phone: (314) 505‐8514 Fax: (314) 862‐3168
[email protected]
Proposals Due:
May 19, 2014 at 3:00 p.m.
SECTION 1 – INTRODUCTION PURPOSE The City of University City (hereafter referred to as “the City”) is seeking to acquire a comprehensive Information Technology (IT) solution specifically designed to effectively and efficiently provide day‐ to‐day operations; manage reactive and proactive IT projects; and direct future maintenance and investment. This Request for Proposal (RFP) states the overall scope of services desired and specific functionality as well as required contractor qualifications. BACKGROUND The City of University City, Missouri is located in St. Louis County and was incorporated in 1906. The City charter was adopted in 1947 and the City has a Council‐Manager form of government. It serves an area of six square miles with a population of 35,000 residents. City staff is divided into 2 uniformed departments (Police and Fire), 4 non‐uniform departments (Administrative Services; Finance; Public Works and Parks; and Community Development), and the Council / City Clerk. IT services are performed and multiple City locations including the following buildings: City Hall, City Hall Annex, Trinity Building, Fire Station #1, Fire Station #2, Centennial Commons/Heman Pool, Heman Park Community Center, and the Ruth Park Golf Course. Administrative Services The City Manager directly supervises all City government agencies and departments, except for the Library. The City Manager also serves as chief advisor to the City Council. The Finance Department is charged with administering all financial affairs and resources of the City consistent with federal, state and municipal laws and regulations, and generally accepted accounting principles. Managing the finances of the City includes several components: development of accounting system; budget preparation and control; fund investment; revenue collection; disbursement control; purchasing and contract administration; audit of records; financial reporting; fixed asset management; and coordinating Federal, State, Local, and Community Development Block Grants. The Department of Finance also performs mail and printing services for all City departments. Human Resources is charged with administering the Civil Service System of the City and is responsible for recruitment, testing, classification, training, pay standardization, benefits, employee relations, employee events, programs and activities. Information Technology (IT) was a separate department prior to 2010.
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Community Development The Department of Community Development enforces the property maintenance code, environmental code, building code, mechanical code, plumbing code, electrical code and zoning code; coordinates economic development activities and is responsible for performing research, preparing planning studies and advising on all matters affecting the physical development of the City. The Department reviews and makes recommendations regarding proposed City Council action relating to land use, economic development, building codes, property maintenance codes, and the implementation of planning and zoning recommendations. The Department is responsible for preparing and implementing the Comprehensive Plan and several neighborhood plans, and is the liaison to the U.S. Census Bureau, administers the City’s Home Improvement Loan Program and implements many housing related programs. The Department is also responsible for the administration and operation of all City recreation programs, Heman Park Community Center, Centennial Commons Recreation Facility, Heman Park Swimming Pool and the nine‐hole Ruth Park Golf Course. During the school year, the City operates a public swimming program in the high school's indoor swimming pool (Natatorium). The Department also utilizes school facilities for its recreation programs. Fire Department It is the responsibility of the Fire Department to provide Emergency Medical Services and transportation and to protect the citizens and property of University City against the hazards of fire and other natural or man‐made disasters to further enhance the safety and welfare of the citizens by planning, developing, and implementing procedures, practices, and guidelines through and with the cooperative effort of the citizens and elected officials, and to enforce relevant sections of the Municipal Code and other ordinances relating to Fire, EMS & Prevention. Legislative Services The City Council is the legislative and governing body of the City and consists of seven members, including the Mayor. The Council appoints the City Manager and City Clerk, and enacts legislation to protect the health, safety and general welfare of the citizens of University City. The City Clerk keeps the journal of City Council proceedings and authenticates and records all ordinances and resolutions passed by the Council. All regular meetings of the Council are transcribed. The City Clerk is responsible for coordinating all municipal elections with the St. Louis County Board of Election Commissioners. The Clerk also keeps records of many official contracts, deeds, leases, easements, bonds and agreements of various types. Police Department It is the responsibility of the Police Department to see compliance with and enforce the laws of the United States, the State of Missouri and the Ordinances of the City of University City. The Police Department has adopted a Community Policing Philosophy to make its citizenry a partner in the delivery of services. This collaborative effort should ensure that the quality of life for the City of University City remains at the highest level. The Police Department has their own IT person. The City provides minimal support to the Police Department for IT. City of University City | RFP for Information Technology Services
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Public Works and Parks The Engineering Division is responsible for the initiation and construction of public improvements on City‐owned land, easements and rights‐of‐way. This work entails feasibility studies, preliminary surveys, preparation of plans and specifications, contracts, advertising, analysis of bids, and recommendations as to the awarding of contracts. Upon contract award, the Engineering Division has the responsibility for construction layout and is the City’s representative in the performance and acceptability of work, assuring adherence to the specifications by the contractor. Land and construction records, drawings, maps and plats to provide complete and up‐to‐date information on the physical status and development of the City are maintained. The Parks Maintenance and Forestry Divisions are responsible for the maintenance of City parks and forestry functions. The major properties are: 19 parks of approximately 257 acres, 129 boulevard strips of about 33 acres, 16 play equipment areas, 14 ball diamonds, 12 soccer and football fields, and approximately 35,000 City‐owned trees. The Street Division is responsible for the signing, marking and maintenance of all public streets, maintenance of bridges, maintenance of City owned street lights, and other structures, street sweeping and leaf collection and processing, weed control on public rights‐of‐way, and for the removal of snow and ice from public roadways. The Solid Waste Division is responsible for recycling and the collection and disposal of refuse from residences and institutions. The Fleet Division is responsible for acquiring and maintaining vehicles and equipment necessary in the day‐to‐day operations of various City departments. SCOPE OF WORK (SOW) The scope of work for this RFP shall include the following items: Placement Employee ‐ The City is interested in placement of a contract employee (or two contract employees) at City Hall full time (40 hours per week). This employee will be responsible for maintaining the city’s main data and voice network that services email, internet and application sharing among every department. The employee shall provide ancillary support services to the Police department for email, phone system, internet, budgeting/purchasing services and malware prevention for desktop and server equipment. All technology and telecommunications projects (including long‐term technology planning), technology support for hardware and software issues, managing and maintenance of the City’s data and voice network, shared applications and website shall be the responsibility of the placement. Contractual Services ‐ The Contractor shall provide a competitive hourly charge for network engineering, server upgrades, and similar scopes of work outside the daily responsibilities of the contract employee. The City will provide tours of the existing facilities upon request. City of University City | RFP for Information Technology Services
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SUBMISSION OF PROPOSALS Each proposal will be prepared on the form provided and be submitted in a sealed envelope bearing the words “City of University City, Information Technology Services” and the name of the contractor. It is the sole responsibility of the contractor to see that their RFP is received in the proper time. Any proposal received after the proposal opening date and time shall be eliminated from consideration and returned to the contractor unopened. Bids must be received no later than 3:00 P.M., CST, on Monday, May 19, 2014, at the following address: City of University City Attn: Danella Lang 6801 Delmar Blvd. University City, MO 63130 If contractor is selected for award, the bid proposal and all contractor responses become a part of the final contract. All proposals submitted shall be valid for a period of 150 calendar days from the date of proposal opening. SPECIAL CONTRACT TERMS The City will only enter into contracts with vendors that are willing to meet certain criteria developed by the City or required by Federal, State, or Local law: 1. Multi‐Year Contract. Performance by the City under a multi‐year contract, during the second and subsequent years of the contract, is contingent upon the appropriation of funds and the City may provide for a cancellation payment to be made to the Contractor if appropriations are not made. 2. Controlling Law/Venue. This Addendum and the Contract shall be interpreted in accordance with the laws of the State of Missouri. Any action brought hereunder shall be brought in the Circuit Court of St. Louis County, Missouri or in the event of Federal jurisdiction, in the United States District Court, Eastern District of Missouri. 3. Indemnity/Hold Harmless. Each Party shall to the extent permitted by Missouri law and without waiving any applicable sovereign immunity, indemnify, defend and save harmless the other Party, i t s elected officials, officers, agents and employees from any loss, liability, claim, damage and expense, including reasonable attorney’s fees, arising from or attributable to any acts or omissions of other Party, its elected officials, officers, agents and employees in performing its obligations under the Contract.
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4.
Liquidated Damages. a. If the Contractor is delayed at any time in the progress of the Scope of Work by any act or neglect of the Contractor or by any employee of the Contractor, or by any sub‐contractor, or by changes ordered in the Scope of Work, or by labor disputes, fire, adverse and unusual weather conditions of a severe nature, unusual delay in transportation, unavoidable casualties, or by any cause which the Contractor determines may justify the delay, the Contract time may be extended by Change Order for such reasonable time as the City may determine, but the Contractor shall not be entitled to a change order for additional costs for delay, except to the extent such delays are caused by the breach or fault of the City. Except as provided herein, weather shall not constitute a cause for granting an extension of time. b. Within seven (7) days from the beginning of a delay referred to in subsection 5a, the Contractor shall notify the City in writing regarding the cause of the delay. In the event this written notice is not given within such seven (7) day period the Contractor shall waive its right to make a claim for exemption from liquidated damages. c. If the Contractor shall neglect, fail or refuse to complete the Scope of Work within the time herein specified, or any proper extension thereof granted by the City, the Contractor does hereby agree, as part consideration for the awarding of the Contract, to pay to the City the amount specified below, not as a penalty but as liquidated damages for such breach of Contract, for each and every consecutive calendar day (including Saturdays, Sundays and legal holidays) that the Contractor shall be in default after the times stipulated herein for substantially completing the Scope of Work. Contract Amount Liquidated Damages $0 – $5,000 $50 per day $5,001 ‐ $20,000 $100 per day $20,001 ‐ $50,000 $250 per day $50,001 and up $500 per day d. The Contractor shall not be charged with liquidated damages or any excess cost when the delay in completion of the Scope of Work is due: 1. To any change order duly issued by the City. 2. To unforeseeable cause beyond the control or responsibility of Contractor under the Contract or otherwise, and without the fault or negligence of the Contractor, including, but not restricted to acts of God, or of the Public enemy, acts of the City, acts of another Contractor in the performance of a contract with the City, fires, floods, epidemics, quarantine restrictions, strikes, freight and embargoes.
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SECTION 2 – PROPOSAL FORMAT AND EVALUATION PROCESS RESPONSE INSTRUCTIONS The submitted proposal must follow the rules and format established within this RFP. Adherence to these rules will ensure a fair and objective analysis of all proposals. Failure to complete any portion of this request may result in rejection of a proposal. To ensure a fair and objective evaluation of all proposals, contractors are required to submit all communications to the project contact noted on the cover of this RFP. The Contractor must name a representative to communicate with the City. The representative must be a person authorized to negotiate a contract in the company’s name and this person or a successor must have full authority to resolve disputes with the City. Before submitting a proposal, contractors shall examine the specifications in order to understand all existing conditions and limitations. The contractor shall indicate in the proposal the total sum to cover the cost of all items included in the RFP. The City will not reimburse contractors for costs incurred in preparing proposals or traveling to the site.
PROPOSAL REQUIREMENTS Bids must contain at least the following information: Executive Summary – Narrative summarizing the contractor’s ability to meet the requirements of this bid. Include the address of headquarters and the address of office that will serve the City of University City. Provide the name, telephone number and e‐mail address of primary contractor contact. Company Profile – Describe your company, including but not limited to its years in business, number of clients using the contractor, company size, organizational structure, and company’s target market. Include biographies of key staff members. Support / Maintenance Services – Describe your on‐going support services available, including hours available, normal response time and communication capabilities (telephone, fax or internet). If you partner with a third party to supply implementation or support services, include the name and address of this company.
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Responses to Functional/Technical Questions (Use Form Attached) – Completion of the Functional / Technical Questions is required. Failure to comply with this format may be considered non‐ responsive and may cause the contractor’s proposal to be removed from consideration. This portion of the proposal response contains a number of questions that must be answered by each contractor and are included as an aid to assist the contractor in making sure all major functionality has been covered in their proposal. The following codes should be used when responding to the questions: YES = Contractor can meet requirement NO = Contractor cannot meet requirement (*) = Indicates the contractor has an alternative method to satisfy a requirement. The contractor may place an asterisk (*) in the YES column and refer to that item in the “Comments” column. Proposal Cost – Include all of the following costs on the Cost Summary Form found in this packet. References – Provide five (5) references of clients similar to the City in which you provide similar services. Please include the site name, address, telephone number, contact name and contact title. Signature Form – The attached signature form must be signed as outlined for the proposal to be considered.
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DEMONSTRATIONS AND PRESENTATION The City may require contractors to be interviewed at the City’s work site. Contractors may also be required to make presentations and/or provide written clarifications of their responses at the request of the municipality. EVALUATION OF PROPOSALS Evaluation of the proposals is expected to be completed within 90 days after receipt with implementation to begin as soon as possible. The City’s staff will evaluate all proposals and review the features with users. The City may involve outside consultants in this review. An evaluation team will evaluate proposals using, but not limited to, the criteria outlined below. Public sector specific market focus Quality, clarity and responsiveness to specifications Cost and quality of services Functional/technical requirements Demonstrated performance elsewhere in the public sector Contractor financial stability and longevity Qualifications of the assigned project manager and training staff On‐site interviews
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SECTION 3 – ADDITIONAL INFORMATION Right to Cancel – The City of University reserves the right to change any aspect of, terminate, or delay this RFP, the RFP process and/or the program which is outlined within this RFP at any time, and notice shall be given in a timely manner thereafter. No Award – Recipients of this RFP are advised that nothing stated herein, or any part thereof, or any communication during the evaluation and selection process, shall be construed as constituting, offering or awarding a contract, representation or agreement of any kind. Not Liable for Costs – The City of University City is not liable and will not be responsible for any costs incurred by any contractor(s) for the preparation and delivery of the RFP responses, nor will we be liable for any costs incurred prior to the execution of an agreement, including but not limited to, presentations by RFP finalists. Property of the City – Responses to this RFP will become the property of the City, and will form the basis of negotiations of an agreement with the apparent successful contractor. Waiver of Irregularities – The City reserves the right, at its sole discretion, to waive minor administrative regularities contained in any proposal. No Obligation to Buy – The City reserves the right to reject, or accept only certain portions of, any or all proposals at any time without penalty and from contracting with any contractor. The release of this RFP does not convey the initiation of a purchase. Withdrawal of Proposals – Contractors may withdraw a proposal that has been submitted at any time up to the proposal closing date and time. To accomplish this, a written request signed by an authorized representative of the contractor must be submitted to the RFP Contact. The contractor may submit another proposal at any time up to the proposal closing date and time. Errors in Proposal – The City will not be liable for any errors in contractor proposals. Contractors will not be allowed to alter proposal documents after the deadline for proposal submission. Corrections or amendments due to errors identified in the contractor’s proposal may be accepted if this type of correction or amendment is due to typing, transposition or any other obvious errors. Contractors are liable for all errors or omissions contained in their proposals. After opening and reading proposals, they will be checked for correctness. If, after the opening and tabulation of proposals, a contractor claims error and requests to be relieved of award, s/he will be required to promptly present certified work sheets. The RFP contact will review the work sheets and if the RFP Contact is convinced, by clear and convincing evidence, that an honest, mathematically excusable error or critical omission of costs has been made, the contractor may be relieved his/her proposal. Confidentiality—The Contractor agrees that it will not permit the disclosure or duplication of any information received from the City or stored on City systems unless such disclosure or duplication is specifically authorized in writing by the City, or as required by law. City of University City | RFP for Information Technology Services
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The City agrees that it will not disclose or duplicate any information designated in advance by the Contractor as “Confidential/Proprietary” information to any person (other than City personnel who must have access to such information) unless such duplication, use or disclosure is specifically authorized in writing by the Contractor or is required by law. The term “Confidential/Proprietary” does not include ideas, techniques, or concepts that are in the public domain. Evaluation Rights—The City reserves the right to: a) reject any or all proposals, or to make no award, b) require modifications to initial proposals, c) make partial or multiple awards, or d) further negotiate costs submitted in proposals. The City reserves the right to award the contract in any manner deemed in the best interest of its citizens. Employee Background Check—The City reserves the right to require a credit check and background check (federal, state, and local) of any and all employees accessing City technology. Cost associated with checks shall be the responsibility of the contractor. In addition, the employee must pass a separate FBI Criminal Justice Information System (CJIS) security and background check administered by the Police Department. Indemnification—Contractor shall agree to defend, indemnify, and hold harmless the City, its officers, employees, agents and volunteers from any and all claims, actions, judgments, losses, cost (including personnel related costs, reasonable attorney’s fees and all other claim related expenses) and damages whatsoever including but not limited to claims made upon the City arising by reason of accident, injury, or death to any person, to Contractor or to Contractor agents, employees, servants and all subcontractors or by reason of injury to property arising out of or in connection with work performed under the contract, except upon a finding of a tier of fact that such loss was caused by the sole negligence of the City. This promise of indemnity shall specifically apply in the case of injuries to Contractor’s own employees. Insurance Requirements—The Contractor shall procure and maintain for the duration of this agreement insurance of the types and in the amounts required by the City against claims for injuries to persons or damage to property which may arise from or in connection with the performance of the work by the Contractor, its agents, representatives, employees, sub‐consultants or subcontractors. Equal Employment—The Contractor shall comply with all federal, state, and local laws, rules, regulations and ordinances prohibiting discrimination in employment with regard to age, sex, race, color, creed, national origin, or mental handicap, unless based upon a bona fide occupational qualification. Payment Schedule—Upon reaching agreement with the Contractor for the pricing of work, the City shall pay the Contractor according to the schedule specified in the contract or lease agreement.
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SECTION 4 – USER , MUNICIPALITY, AND DEPARTMENT DATA Anticipated Users
Number of Staff
Police Fire Administration / Legislative Finance Public Works and Parks Community Development TOTAL
Number of
Other Office
Field
Desktops
Equipment
Equipment
* 9 5 15 23 39 91
* 2 5 15 10 16 34
* 6 2 4 2 14 28
103* 46 3 13 57 33 255* (152 served by IT)
*Not maintained by Information Technology (IT) Examples of other office equipment include plotters, printers, white boards, projectors, etc. Examples of field equipment include mobile GPS locators, tablets, smart phones, or laptops.
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Estimated Software Users Software/Services
Fire
Community Development
REJIS Net Motion New World MyGov CodeRed Firehouse RecTrac Laserfiche Photoshop Adobe Illustrator Adobe Professional Trimble Software Crystal Reports Data Manager (Traffic Count) Autocad Full Version Autocad LT Arc Photoshop AFC (Fuel Software) Neat Work (scanner software) Lucity (GBA)Master Series Adobe In Design When2Work Attendance Enterprise Arbor Pro Erange CrossFire GHIN Golf Handicap Program ESRI ArcGIS REACH Digital Security Center by Genetec
0 44 1 3 43 44 0 1 0 1 1 0 0
0 0 4 26 0 0 25 6 1 1 1 0 1
Public Works and Parks 0 0 10 13 0 0 1 4 0 5 2 1 0
4 0 9 6 0 0 0 7 0 0 11 0 0
Admin Services / Legislative 0 0 2 2 0 0 0 2 0 0 0 0 0
0
0
1
0
0
0 0 0 0 0
0 0 0 0 0
1 3 1
0 0 0 0 0
0 0 0 0 0
0 0 0 0 0 0 0 0
0 1 5 6 0 10 10
8 0 0 0 0 0 0 0
0 0 0 0 0 0 0 0
0 0 0 0 0 0 0 0
0 0
0 2
1 0
0 0
0 0
3
2
1
0
0
1
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Finance
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SECTION 5 – SIGNATURE FORM If the Contractor is a SOLE OWNER OR PARTNERSHIP (indicate one) execute this part of the Proposal: _______________________________________ ________________________________________ (Signature of Owner or Partner) (Date) (Print Contact Name and Title) _______________________________________ _______________________________________ (Business Name of Bidder)
_______________________________________
(Contact Telephone Number)
_______________________________________
(Address)
(City, State, Zip)
************************************************************************************* If the Contractor is a CORPORATION execute this part of the Proposal. If not executed by the Corporation (i.e. required signatures as seen below and Corporate Seal affixed), a certified Corporate Resolution authorizing the form of execution used must be attached to and made part of this RFP Response. _______________________________________ ________________________________________ (Signature of President/Vice President
(Date)
(Signature of Secretary, Asst. Sec., or Treasurer
_______________________________________
________________________________________
(Title)
(Title)
_______________________________________ (Corporate or Business Name of Bidder)
_______________________________________ (Print Contact Name and Title)
_______________________________________
_______________________________________
(Address)
(Contact Telephone Number)
_______________________________________ (City, State, Zip)
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CORPORATE SEAL
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SECTION 6 –COST SUMMARY FORM Bidder Name ________________________________________________________ Date _____________________ 1. Contractual Employee
a. Cost per Year (1 full‐time employee network capable)
$_______________________
b. Cost per Year (2 full‐time employees – 1 network cable / 1 desktop)
$_______________________
2. Hourly Rate for Additional Services
$_______________________
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SECTION 7 – Functional / Technical Questions Completion of the Functional / Technical Questions is required. Failure to comply with this format may be considered non‐responsive and may cause the contractor’s proposal to be removed from consideration. This portion of the proposal response contains a number of questions that must be answered by each contractor and are included as an aid to assist the contractor in making sure all major functionality has been covered in their proposal. The following codes should be used when responding to the questions: YES = Contractor can meet requirement NO = Contractor cannot meet requirement (*) = Indicates the contractor has an alternative method to satisfy a requirement. The contractor may place an asterisk (*) in the YES column and refer to that item in the “Comments” column.
Yes
No
Comments
1
Contractor can provide a placement employee 40 hours per week, 52 weeks per year (excluding City holidays)
2
The same employee will be assigned to the City for the duration of the contract
3
Employee has experience in maintaining desktop computers
4
Employee has ability to setup network users
5
Employee has ability to coordinate IT projects with vendor / consultant
6
Employee has previous work experience in a municipal environment
PROPOSED PLACEMENT EMPLOYEE
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Yes
No
Comments
7
Employee has previous work experience in a government / non‐profit environment
8
Employee has experience coordinating IT projects
9
Employee has experience working in a help desk environment
10
Employee has experience in IT policy / procedure development, implementation, evaluation and enforcement
11
Employee has experience in technology planning
12
Employee has experience in IT budgeting and purchasing
13
Employee has experience in IT inventory and auditing controls
14
Employee has substantial experience and knowledge of Windows network equipment
15
Employee has experience in network troubleshooting and maintenance
16
Employee has excellent written and oral communication skills
17
Employee has excellent project management skills
18
Employee has experience with PBX, VoIP, or similar phone systems
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Yes
No
Comments
19
Employee has Microsoft support certifications
20
Employee has other support certifications
21
Employee has experience in providing training to technical or non‐technical employees
22
Employee meets or exceeds the job description provided in the appendix
23
Employee has experience migrating services to cloud solutions
Employee has experience with the following software:
24
REJIS
25
New World
26
MyGov
27
Code Red
28
Firehouse
29
RecTrac
30
Laserfische
31
Adobe Photoshop
32
Adobe Illustrator
33
Adobe Professional
34
ESRI ArcGIS (or similar)
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Yes
No
Comments
35
Content Management Systems
36
REACH Digital
37
Security Center / Omnicast by Genetec
38
Lenel Onguard
39
Office 365
40
Google Docs
1
Contractor can provide contractual labor when necessary any day and at any time of day as needed
2
Contractor has experience providing additional services to other IT professionals
3
Contractor has previous work experience in a municipal environment
4
Contractor has previous work experience in a government / non‐profit environment
5
Contractor has experience providing needs assessment
6
Contractor has experience providing recommending best practices
7
Contractor has experience providing consultation for technology planning
PROPOSED CONTRACTUAL LABOR
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Yes
No
Comments
8
Contractor has substantial experience and knowledge of Windows network equipment
9
Contractor has experience in network troubleshooting and maintenance
10
Contractor has excellent written and oral communication skills
11
Contractor has excellent project management skills
12
Contractor has experience with PBX, VoIP, or similar phone systems
13
Contractor has Microsoft support certifications
14
Contractor has other support certifications
15
Contractor has experience in providing training to technical or non‐technical employees
16
Contractor has off‐site training facility
17
Employee has experience migrating services to cloud solutions
Contractor has experience with the following software:
18
REJIS
19
New World
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Yes
No
Comments
20
MyGov
21
Code Red
22
Firehouse
23
RecTrac
24
Laserfische
25
Adobe Photoshop
26
Adobe Illustrator
27
Adobe Professional
28
ESRI ArcGIS (or similar)
29
Content Management Systems
30
REACH Digital
31
Security Center / Omnicast by Genetec
32
Lenel Onguard
33
Office 365
34
Google Docs
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APPENDIX 1. Information Technology Committee Priorities 2. Proposed Job Description – Information Technology (IT) Specialist
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INFORMATION TECHNOLOGY (IT) COMMITTEE PRIORITIES BACKGROUND The committee preparing this RFP has produced a list of priorities for IT: Provide prompt and thorough service of help desk items Review inventory of all technology equipment; audit condition and lifecycle Adopt a refresh strategy involving all technology equipment based on the audit Research, develop and communicate a strategy for adopting best practices in Information Technology Analyze, evaluate and recommend network assets to assist in achieving dependability and future City goals Develop a training needs assessment Evaluate and implement strategies to move physical servers to cloud‐based solutions Develop and implement Bring Your Own Device (BYOD) and Mobile Device Management (MDM) tools and procedures Eliminate critical failure points for accessing the internet; provide redundancy Develop and implement a network a segregation plan between the Police and City networks Increase WiFi coverage at government buildings Act as a convenient resource to assist other departments in making wise technology purchases
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INFORMATION TECHNOLOGY (IT) SPECIALIST NATURE OF WORK This position is responsible for technical and administrative work involving Information Technology (IT) including coordinating and supporting the data and voice information systems for City departments interconnected to the City’s central network environment. The Information Technology (IT) Specialist provides desktop, application, and phone support to City employees on the City’s voice and data networks; coordination of IT services and support; consultation of telecommunications service and support; end‐user and system operations application; hardware/software technical support; network administration and backup; website support; technology training; coordination of special projects; and technology research. This position is a fast paced environment that requires dependability and a quality work ethic. The IT Specialist reports to the Office of the City Manager (or his /her authorized agent), which will assign projects, goals and direction. To a major extent, the IT Specialist works independently with minimal supervision. EXAMPLES OF WORK Direct and coordinate information technology and telecommunications services, such as vendor contractual support and services, by maintaining a central point of access for all service requests Develop and enforce city policies and procedures pertaining to information and voice technology use Participate in annual data and voice systems budget, including performing annual inventory and auditing of all city supported hardware, phone systems and software Provide consultation and advisory assistance regarding information and voice technology planning and purchases, which includes project research and management, and maintaining all necessary licensing and maintenance agreements for data and voice equipment and city supported software Maintain data and voice network environment, Windows 2000 server network cluster Provides helpdesk support of phones, hardware, network, and applications Troubleshoots (analyze, identify and resolve) network, workstation and telecommunications hardware, software and peripheral equipment errors/problems Seek out, coordinate, and consult with independent resources of technical information to apply to problems Other related duties as required.
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DESIRABLE KNOWLEDGE, SKILLS, AND ABILITIES
Considerable knowledge of Windows network equipment systems Considerable knowledge of networking protocols necessary to operate an Ethernet network Intermediate knowledge of networking equipment maintenance and troubleshooting Considerable knowledge of Microsoft applications, including operating systems, web editing and productivity software Ability to assist departments with identifying and understanding technical needs and preparation of purchasing standards Excellent written and oral communication skills Ability to work in a diverse environment and form and maintain positive working relationships with all levels of staff Excellent project management skills Ability to work independently on difficult, complex and technical tasks Skills and knowledge in computer systems, printers and other business based peripheral equipment and their operation Ability to research, analyze and engage best practices pertaining to information technology Ability to plan, organize, assign, direct and inspect the work of contractors Working knowledge of hardware components of desktop/laptop systems, phone systems and network systems. Desktop computing and troubleshooting skills Ability to prioritize multiple tasks and work under pressure Ability to effectively and tactfully provide technical assistance to non‐technical users Ability to learn and apply new information quickly and effectively in providing administrative and technical support Ability to lift, bend, stoop, climb, reach, and push and pull equipment. Ability to perform after/before and weekend hours work, when necessary. Must be especially courteous and customer‐service oriented.
PHYSICAL/VISUAL ACTIVITIES OR DEMANDS Sitting, talking, hearing, walking, reaching, stooping, bending, lifting, climbing, pushing and pulling Concentrated mental and visual attention with normal hand‐eye coordinating Clarity of vision at 20 inches‐corrected or uncorrected Occasional moving of items up to 50 lbs
City of University City | RFP for Information Technology Services
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EQUIPMENT USED TO PERFORM JOB Personal computers and laptops Printers, digital cameras, VoIP, PBX phone devices and, a variety of PDA equipment Windows based servers High level network equipment EXPERIENCE AND TRAINING Graduation from high school supplemented by trade school instruction, Bachelor’s Degree in Information Technology or related field preferred Two years progressively responsible related experience with planning, implementing and maintaining a Windows network environment, including Exchange, MS‐SQL Experience in managing PBX and VoIP telecommunication systems and their environments preferred Must have three to five years previous experience working and supporting a Microsoft networked environment Demonstrated exceptional customer service and written and oral communication skills Microsoft and hardware support certifications Valid Drivers License.
City of University City | RFP for Information Technology Services
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