Commercial Letter Writing

---

Commercial Letter Writing 4/ Fiche n°4: Exemples de lettres commerciales 4.1/ Facture impayée et livraison de marchandise Dear Mr Travolta We are very surprised because we did not receive any reply to our letters dated 22 March and 12 April. Moreover, we didn't receive any acknowledge of receipt for reception of the goods. We think that if the goods had been lost , we would have been informed immediately. In our letter dated 20 Mars, we also enclosed an advice note with the invoice number 1026 for the amount of 10 975 Euros, taking into account a discount of 3%. This settlement might be done through The International Bank of credit , but the bank has not informed us yet. The invoice being not paid on 5 May, the discount of 3% can no longer be applied and as a consequence the due amount is now 11305, net amount of shipment. Failing settlement within 1 week, we shall have to refer this matter to our legal department. We look forward to hearing from you again
 Sincerely 
 4.2/ LIvraison et catalogue de prix Dear Sirs Thank you for your letter of 1 March with order no. 21659. We are very sorry that there have been problems with deliveries in recent months. We shall do our utmost to let you have your latest order by the end of the week. We have enclosed our new catalogue and price list. If you require any further information about our new series of products, please do not hesitate to contact us. Yours faithfully 4.3/ Prix, demande de prix et négociation Dear Sir We acknowledge receipt of your latest price list and proposition, as well as the samples of your new after-shave lotion Cool Wave.

We found this new product very interesting. It's a quality product, upmarket, which should sell well but the rebate you offered is disappointing. We would be glad if you could grant us a larger discount such as 5,5% for instance. If you agree to grant us a more significant discount, we might place a large order with you. We have been selling Davis Cosmetics for years, such as soaps, tipsticks ... We are planning to expand our cosmetic department in most of our stores in the next fex months, we might the place substantial orders for your other products as well. We look forward to doing business with you. Yours faithfully 5/ Fiche n°5: Les demandes d'informations 5.1/ Les phrases introductives d'une demande d'information
 - We are interested in your products...
 - Please send us information on your latest models
 - Please send us your: latest catalogue, price list, delivery times, discount terms, samples. - We would be glad if you would let us know... 5.2/ Le contenu de la lettre de demande d'information - If your terms are satisfactory, we shall place a trial order with you. - If the quality of your goods meets our expectations, we are prepared to place a very large order with you. - Please send us a quotation for the shipment of 400 crates of ... 5.3/ Les astuces pour terminer une lettre - We hope for an early reply.
 - We await your reply with interest.
 - Please inform us as soon as possible. - Please let us know by return of post.

6/ Fiche n°6: Les offres commerciales
 6.1/ Les phrases introductives d'une offre commerciale
 - Thank you for your enquiry of 8 September.
 - We thank you for your inquiry of the 10th of this month.
 - As requested in your letter of the 6th, we are arranging to send you ... - We are pleased to send you details of our products...
 - Please find enclosed our latest catalogue...
 - You will find enclosed our latest price list… 
 6.2/ Le contenu de la lettre de demande d'information
 - Our prices include insurance
 - Our prices exclude freight.
 - Our price are: FOB Bristol
 - We are prepared to make you a special offer
 - We have in stock...
 - Our conditions of sale are...
 - We guarantee delivery within four weeks of order.
 - We grant a discount of 2% on catalogue prices. 
 6.3/ Les astuces pour terminer une lettre
 - We hope our terms are acceptable to you.
 - We are looking forward to doing business with you.
 - We shall let you know of any changes in our conditions.
 - We hope our offers appeals to you.

- Our catalogue has been despatched under separate cover.

7/ Fiche n°7: Les commandes 7.1/ Les phrases introductives d'une commande - We have examined your offer. - We wish to place the following order with you. - We are prepared to place a standing order. - Please send us the following items... - We wish to order ten each of the following articles... - I thank you for your offer of the 10th of this month. 7.2/ Le contenu de la lettre de demande d'information - If you could reduce your offer by 2%, we would be willing to place the following order. - We require the goods within 10 days. - We require the goods in two weeks time. - Delivery dates must be respected. - The delivery time must not exceed four weeks. - We agree to your terms and conditions and note that you are willing to grant us a rebate of 3% on the items listed in the general price list. 7.3/ Les astuces pour terminer une lettre - Please confirm the above order as soon as possible. - Please inform us of any delay in delivery. - We cannot accept goods if they are not delivered on time. - We may give you a substantial order for thermos flasks by the end of next month if the goods ordered above meet with our approval.

8/ Fiche n°8: Les réponses suite à une commande 8.1/ Les phrases introductives d'une réponse suite à une commande - Thank you for your order of (date)
 - We confirm your order of 10 April
 - We thank you for your interest in our special offer of... - Further to your order of... - We are pleased to inform you that the goods you ordered will be delivered on Thursday 11 May. 8.2/ Le contenu de la lettre de demande d'information - We regret that we cannot supply item No 321 at the moment. - Certain items are not available because of a shortage of raw materials. - We cannot deliver item No 21 until the end of the month. - We are waiting for further instructions. - We are pleased to supply all the goods ordered, however we cannot guarantee delivery by 17 June. 8.3/ Les astuces pour terminer une lettre - We enclose a copy of your invoice and will be glad if you arrange payment by banker's draft. We assure you that all future orders will be given prompt attention.
 - We look forward to hearing from you again.
 - Please find enclosed our invoice No 2035 for the amount of 10$.