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Commonwealth of Massachusetts Information Technology Division

Commonwealth of Massachusetts – Information Technology Division

Request for Quotation ITD RFQ 14-21 HOSTING, UC & SECURITY TRAINING February 27, 2014

THIS RFQ AND ALL RESPONSES HERETO INCLUDING THE WINNING BID SHALL BECOME PUBLIC RECORD AS OF THE DATE THE CONTRACT REFERENCED HEREIN IS AWARDED, AND CAN BE OBTAINED FROM THE INFORMATION TECHNOLOGY DIVISION’S LEGAL UNIT BY SENDING AN EMAIL TO [email protected]. ANY PORTIONS OF A RESPONSE THAT ARE LABELED AS CONFIDENTIAL WILL STILL BE CONSIDERED PUBLIC RECORD.

RFQ 14-21 – Hosting, UC & Security Training FY14

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1. General Procurement Information Purchasing Department:

Information Technology Division

Address:

200 Arlington St Chelsea, Massachusetts 02150

Procurement Contact:

Martha Levinson

Telephone:

617-660-4506

E-Mail Address:

[email protected]

RFQ File Number and Title:

ITD RFQ 14-21 Hosting, UC and Security Training Services

ITD reserves the right to amend this RFQ at any time prior to the date the responses are due. Any such amendment will be posted to the Commonwealth’s procurement website, CommPASS or notification will be emailed to vendors on the applicable statewide contracts. This RFQ is restricted to vendors on the statewide contracts ITS42, Software Reseller or PRF51, Training Services.

2. Agency ITD is responsible for the provision of infrastructure services, development of IT policy, and implementation and oversight of all information technology investments for the Commonwealth and its respective agencies. In addition, ITD provides the processing and application programming services for many state departments using some of the most advanced hardware and software available. ITD designs, plans, installs and supports IT technology and software across the Commonwealth. Areas/Functionalities include hosting, security, VM, storage, database management and unified communications.

3. Overview ITD is requesting quotes from one or more vendors to provide credits or vouchers for the trainings listed below. Credits must be redeemable from February 20, 2014 through June 30, 2014. ITD may award a contract to more than one Bidder. 4. Requested Services & Deliverables

RFQ 14-21 – Hosting, UC & Security Training FY14

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The winning Bidder shall be capable of providing training credits and/or vouchers for the following coursework, delivered by the indicated Bidder within thirty (30) days of ITD redeeming the credit or a longer period as agreed between Bidder and ITD. Trainings may be delivered either online or in the classroom, at ITD’s option. The winning Bidder must provide any applicable examinations or certifications at no additional cost to ITD. Bidder’s response must indicate specifically, by line item, which training courses are included and the price per person or per course. Bidder may bid on a subset of trainings listed below. Bidder’s response must also include an affirmation that all credits will be redeemable from March 2014 through June 30, 2014. Training Credits/Courses/Seats Required

Training 1: WINDOWS Training Provide indicated number of seats for the following: a. 6 Seats, M20413 / Designing and Implementing a Server Infrastructure b. 2 seats: M10961 / Automating Administration with Windows

Training 2: AVAYA Global Knowledge Training Provide three (3) seats for each of the following. Bidder must include certification. c. ATI01672VEN / Avaya Aura Communication Manager Fundamentals (VO) d. 5U00041 / Avaya Aura Communication Manager Administration (CVO) e. 5C00063V / Avaya Aura Messaging Administration, Maintenance, and Troubleshooting (VO)

Training 3: LINUX Training Provide the indicated number of seats for the following Red Hat / LINUX courses:. f.

1 Seat: RH401 / Red Hat Enterprise Deployment and Systems Management 1 Seat: RH318 / Red Hat Enterprise Virtualization g. 1 Seat: RH134 / Red Hat System Administration II, No Exam h. 1 Seat: RH134 / Red Hat System Administration II, With Exam i. 2 Seats: RH242 / Red Hat Linux Troubleshooting j. 1 Seat: RH436 / Red Hat Enterprise Clustering and Storage Management

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Training 3: LINUX Training k. 1 Seat: RHS429 / Red Hat Enterprise SELinux Policy Administration

Training 4: SQL 2012 Training Provide seats for the following SQL 2012 classes: l. 4 Seats: M10776 / Administering Microsoft SQL Server 2012 Databases. m. 4 Seats: M20467 / Designing Database Solutions for SQL Server 2012 Databases

5. Accessibility The successful Bidder (referred to in this section as the “Vendor”) must comply with the Commonwealth’s established standards for accessibility as described below. 5.1 Compliance with Commonwealth Standards for Online Training Vendor shall ensure that all Deliverables (i.e., online training materials) that shall be used by end users delivered under this RFQ adhere to the Enterprise Information Technology Accessibility Standards and the ITD Web Accessibility Standards Version 2 (collectively, the “Enterprise Accessibility Standards”), both of which are posted at www.mass.gov/accessibility/ and interoperate with the environments listed on the Assistive Technology (“AT”)/Information Technology (“IT”) Environment List (the “AT/IT List”), which is available under the “IT Acquisition Accessibility Compliance Program” heading at www.mass.gov/accessibility/. The Enterprise Accessibility Standards may be modified from time to time, and Vendor is responsible for compliance with the most current version in effect on the date that Vendor and ITD execute a contract pursuant to this RFQ. Vendor may measure accessibility compliance using the World Wide Web Consortium's Web Content Authoring Guidelines, version 2, level AA (the "WCAG2 Standards"), as defined at http://www.w3.org/WAI/intro/wcag.php, in place of (1) Section 2., Technical Standards – Applications of the Enterprise Information Technology Accessibility Standards and (2) Sections 1 through 5 and Section 8 of the ITD Web Accessibility Standards. Vendor shall be responsible for curing each instance in which the Deliverables fail to comply with the Enterprise Accessibility Standards. Vendor shall cooperate with ITD to correct any accessibility problems, addressing the most severe problems first. Correction of accessibility issues may require, among other things, writing new core code, shutting off inaccessible features, providing users with third party software in addition to their assistive technology, or providing disabled users with an alternative pathway to the RFQ 14-21 – Hosting, UC & Security Training FY14

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inaccessible feature. Vendor shall use best efforts to cooperate with ITD to correct any problems identified during testing with interoperability with the environments specified in the AT/IT List. Effective tutorials (training) and overall ease of use are required in order that users can logically resolve most problems (that are not system or hardware related) with relative ease without the need for external help. 5.2 Classroom Training Vendor shall coordinate with ITD in the identification of all prospective attendees at Vendor training who require accommodation, and shall cooperate with ITD in its provision of such accommodation. Vendor shall work with existing training team within ITD to develop the training strategy, approach and materials for which the Commonwealth will execute the end user training. 5.3 Documentation All technical and user documentation and any additional training material delivered by Vendor under this RFQ that specify mouse commands shall also include alternative keyboard commands wherever a mouse command is specified. Any documentation delivered under this RFQ and wholly owned by ITD shall be in an agreed-upon editable format. 6. Warranties The successful Bidder (referred to in this section as the “Vendor”) must provide warranties for the Services (i.e., delivery of training), including those specified in the statewide contract under which Bidder is bidding and the following. All references to this RFQ include the attached Statement of Work. 6.1 Vendor and its sub-vendors are sufficiently staffed and equipped to fulfill Vendor’s obligations under this Agreement; 6.2

6.5

Vendor’s services shall be performed: 6.2.2

By appropriately qualified and trained personnel;

6.2.3.

With due care and diligence and to a high standard of quality as is customary in the industry;

6.2.4

In compliance with the terms and conditions of this RFQ; and

6.2.5

In accordance with all applicable professional standards for the field of expertise.

Vendor has obtained all rights, grants, assignments, conveyances, licenses, permissions and authorizations necessary or incidental to any materials owned by third parties that are used in the Services to be performed.

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7. Payment Payment will be a fixed fee per course. Contractor may invoice ITD after training credits or vouchers are delivered. 8. Order of Precedence The contract resulting from this RFQ shall consist of the following documents in the following order of precedence: (1) the Commonwealth’s Terms and Conditions; (2) the Commonwealth’s Standard Form Contract; (3) the Commonwealth’s RFR under which Bidder is a vendor (ITS42 or PRF51); (4) the Bidder’s response thereto; (5) this RFQ; (6) the Statement of Work and any other documents negotiated by the parties; and (7) the Bidder’s response hereto, inclusive of all attachments and modifications. 9. Event Calendar All times in this RFQ are prevailing Eastern Time. CALENDAR EVENT

DATE

TIME

RFQ Posting and Release

February 27, 2014

5:00 PM

RFQ Responses Due

March 07, 2014

5:00 PM

10. Submission Requirements Interested Bidders must submit one (1) electronic copy of their response to the RFQ in Microsoft Word format via e-mail to [email protected] and [email protected] with copies to [email protected] and should specify “ITD RFQ 14-21 Hosting, UC & Security Training FY14 – [VENDOR NAME] Response” in the subject line of the e-mail. Responses must be received no later than the response due date and time indicated in the Event Calendar above or they will not be evaluated.

11. Bidder Responses Bidders’ responses must include, at a minimum, the following: 1.

A signed cover letter in which the Bidder states that it agrees to the terms of this RFQ. Include the statewide contract number that you are using to provide your response and the trainings for which you are bidding.

2.

References from three (3) customer entities to whom Bidder has provided similar training in the past three years. References should be submitted in the format required by OSD’s Business Reference Form, available at http://www.mass.gov/anf/docs/os/forms/busreffm.doc

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3.

Any other applicable terms or agreements proposed by Bidder; and

4.

A separate cost response/quote which provides a fixed, all-inclusive price for one or more training courses listed under Training 1, Training 2, Training 3, and Training 4 above. For each course, indicate whether the price is per course or per seat.

12. Miscellaneous By submitting a proposal in response to this RFQ, Bidders agree to the following terms: 1.

2. 3.

ITD will not pay for any costs other than those set forth in the Bidder’s cost response to this RFQ. Note that the Commonwealth does not reimburse any costs related to travel and expenses in the course of providing products or services. All bids submitted in response to this RFQ must be valid for a minimum of ninety (90) calendar days. Extraneous marketing or promotional materials are discouraged and such information will not be factored into the evaluation of Bidders.

13. Evaluation Criteria The responses to this RFQ will be evaluated based on the criteria listed below. The criteria are listed in descending order of importance with the most important criteria listed first. The procurement management team reserves the right to remove from further consideration non-responsive bids and those that include attempts by the Bidder to alter the Commonwealth’s standard legal terms. 1. Price per training. 2. Relevant experience of the organization and its proposed personnel delivering professional training. 14. Miscellaneous A.

Bid/Response Rejection

ITD reserves the right to reject any or all bids (responses), in whole or in part and for any reason deemed non-compliant or non-response per this RFQ, its attachments or any subsequent changes. Bidders are advised to check prior to submitting a response to ensure that they have the most recent RFQ files and forum questions and answers. Bidders may not alter (manually or electronically) the RFQ language or any RFQ component files. Modifications to the body of the RFQ, forum questions and answers, specifications, terms and conditions, or which change the intent of this RFQ are prohibited and may disqualify a response. ITD reserves the right not to enter any agreement under this RFQ. B.

Contract Amendments

ITD reserves the right to amend this RFQ or any contract resulting from this RFQ. ITD may negotiate changes to the original performance measures, reporting requirements or payment methodologies tied to performance at any time during the contract duration if they are RFQ 14-21 – Hosting, UC & Security Training FY14

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consistent with the specifications of this RFQ. ITD reserves the right to negotiate and execute contract amendments with the contractor(s) which ITD determines as necessary to result in the intent of this RFQ, to amend the specifications for necessary requirements, or to result in a better valued contract. Negotiation would be with the successful contractor(s) of this RFQ. Amendments may include, but are not limited to, contract dollars, contract performance, increased or decreased obligations, scope of work, quantity, etc. C.

Limitations.

This RFQ does not commit the Commonwealth or ITD to approve a Statement of Work, pay any costs incurred in the preparation of a bidder’s response to this RFQ or to procure or contract for products or services. ITD reserves the right to accept or reject any and all proposals received as a result of this RFQ and to contract for some, all or none of the products and services as a result of this RFQ. ITD further reserves the right to negotiate with any or all qualified bidders and to cancel in part or in its entirety this RFQ if it is in the best interest of ITD or the Commonwealth of Massachusetts to do so. D.

Review Rights

Responses to this RFQ may be reviewed and evaluated by any person(s) at the discretion of ITD including non-allied and independent consultants retained by ITD now or in the future, for the sole purpose of obtaining an analysis of responses. Any and all respondents may be asked to further explain or clarify in writing areas of their response during the review process. ITD retains the right to request further information from respondents. E.

Nonresponsive Bids

ITD reserves the right to exclude from further consideration nonresponsive bids that fail to meet the submission requirements of this RFQ.

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