Communication tools as power tools

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Use case

Communication tools as power tools Learn how a construction company elevated efficiency, customer service and income by putting a mobile-first solution in workers’ hands.

Customer

Challenges

It can be hard to let go of old ways. And of old equipment. Old phone systems, in particular. Many companies hang onto legacy systems even when they no longer support current business needs or operational models. And that can put the business at risk.

The construction company’s old and costly system was hampering communication with remote workers. And since many of them don’t regularly visit the office, critical project information wasn’t being shared in a timely manner, which slowed down operations.

With an older system that has reached end-of-life, there’s the risk of the system failing—with no support. That means no phones until a new system can be installed. Period. And no business can afford that.

There was also the inability to conference fellow employees in on calls with clients and suppliers, which impacted decision making and further

The older technologies, such as premises-based key systems, can also be more expensive and require a large purchase at one time. Older systems may not have parts available any longer, so they can’t scale easily. Then there’s the competitive disadvantage: It’s hard to provide first-rate service with second-rate communication tools. Or even to operate efficiently. And in today’s hyper-connected, mobile-first business world, communication in all its forms (talk, text, IM, video, social media, etc.) is king. After wrestling with those and other issues with its old system, a midsize construction company decided it was time to update and upgrade.

slowed operations. There was really no way to coordinate, collaborate or solve problems as a group, except face-to-face onsite or in the office. And that just wasn’t practical or cost-effective for a construction company, where coordination is essential, and jobs need to come in on budget and on time. That’s why the company reached out to a Verizon One TalkSM specialist and requested a live demonstration.

Use case

Solution

Results

One Talk is a multi-line telephone solution that’s ideal for companies with employees in the office, on the go and offsite. It’s a “mobile-first” solution grounded in the solid functionality of a modern office system.

The construction company—and its customers and suppliers—saw improvements in communication, customer service and overall efficiency.

With One Talk, users can move seamlessly between desk phone, tablet and mobile phone at the touch of a button, without losing desk-phone capabilities.* They simply take the rich calling features with them wherever they go.

Features like Line Sharing with mobile phones, Hunt Groups, Bridge Lines, Simultaneous Ring Service and Remote Call Pickup with Barge-In mean that important calls are answered and not just allowed to go to voice mail.

It was an ideal fit for the construction company, which has a lot of employees working in and out of the office, or migrating between both.

Collaboration has improved, too, with 6-way Conferencing, which allows a voice call to include up to six participants without dialing in a conference bridge. And video calling means mobile users can show video feeds from their Verizon smartphone when there’s an issue or when there’s a job completed or an issue at a remote site to share.

Verizon, along with one of its channel partners, quickly rolled out the One Talk solution with 18 new desk phones and overlaid mobile apps for the remote workers on their mobile phones and tablets.

And the new system is even simplifying client billing with account codes, which means individual calls can be associated with a specific code for tracking purposes.

And that includes call transfer and conferencing with up to six users, as well as several group and user features that can be activated to facilitate after-hour calls.

It turns out that leading-edge communication tools are as important—and as valuable—as the traditional tools of the trade for this construction company.

* One Talk-capable desk phone must be purchased from Verizon to support some of these features. Video calling available on select phones. Activation of the One-Talk feature and broadband connection is required. Network details & coverage maps at vzw.com. © 2017 Verizon. UC0950617

Learn more. Get more information about One Talk at onetalk.com