Manager/Coordinator of Student Services Salary Range Manager: £32,000 - £38,000 Coordinator: £26,000 - £32,000 Permanent – Full Time Navitas is a diversified global education provider that offers an extensive range of educational services for students and professionals including university programs and language training. International College Wales Swansea (ICWS) is currently recruiting for a Manager/Coordinator of Student Services (the appointment level will depend on experience), based on campus at Swansea University. The role will focus on managing/coordinating the key aspects of the student life cycle with regard to records and reporting compliance, student support and welfare services, orientation and information services, student accommodation, immigration status and student inclusion and engagement.
Essential:
University level qualifications and experience in a relevant industry and/or have equivalent qualifications and/or professional experience Demonstrated management/coordination skills, either in a customer services and/or education environment Demonstrable process and people management/coordination skills Demonstrable organisational and planning skills with the ability to multi-task To be able to manage/coordinate oneself and a small team Highly developed interpersonal skills Excellent numeracy, oral and written communication skills Ability to work both independently and collaboratively Demonstrated commitment to quality assurance in service delivery Sound knowledge of equal opportunity, equity and workplace health and safety principles Ability and understanding of the need to work closely with marketing and recruitment imperatives Innovative thinking and proactive work habits with a demonstrated eye for detail IT literacy particularly Microsoft Office environment Commitment to self-improvement Flexible attitude to work in support of individual student needs
Desirable:
Experience in managing Higher Education student service provision Experience in a multicultural environment Experience in providing accommodation services Experience in handing customers financial accounts
For Further Details see attached Information Sheet. What we offer An attractive remuneration package will be negotiated with the successful candidate. The Navitas Group offers outstanding long-term career opportunities within the UK and abroad, and is a values driven and an equal opportunity employer. ICWS reserve the right to fill the position by invitation. Applicants must be able to demonstrate that they are eligible to work in the UK on an ongoing basis. Enquiries and applications, including a cover letter and resume should be sent to Sharon Davies-Smith, Director of Academic and Support Services.
[email protected]. Applications close on 1200 noon Friday 24th October 2014.
Information Sheet About Navitas Navitas Limited is an Australian owned public listed company. Navitas is an industry leader in providing managed campus services, pre-university and university pathway programmes for domestic (Australia only) and international students, as well as High School Year 10-12, English for leisure; migrant English and academic preparatory programmes, Foundation, Degree, Pre-Masters and Masters programmes in a wide range of disciplines. Navitas Limited is made up of three operating divisions: 1. 2. 3.
University Programmes Division SAE Professional and English Programmes
Navitas conducts a wide range of activities in Asia, North America, Africa, Australia, Continental Europe and the United Kingdom. Navitas Colleges are modern and dynamic educational institutions committed to providing quality educational programmes and excellent student support in an environment that encourages students to achieve the best possible results in their studies. The UK Colleges offer a range of Degree Programme Elements from undergraduate Level 0 (Foundation) to Level 1, 1st Year university studies and postgraduate Masters Preliminary programmes in a wide range of degree pathways. The Colleges are all based on the campus of their Partner University and as such are Associate or Affiliate Colleges of their Partner University. Navitas students benefit from the range of facilities open to all University students. Currently there are nine (9) Navitas Colleges in the United Kingdom: 1. 2. 3. 4. 5. 6. 7. 8. 9.
Hertfordshire International College (HIC) is located on the University of Hertfordshire’s College Lane Campus in Hatfield London Brunel International College (LBIC) is located on the Uxbridge campus of Brunel University London Cambridge Ruskin International College (CRIC) is located on Anglia Ruskin University’s Cambridge campus The International College Wales Swansea, (ICWS) is located on Swansea University’s Singleton Park campus The International College Portsmouth (ICP) is located on the University of Portsmouth’s campus in central Portsmouth The Plymouth University International College (PUIC) is located on Plymouth University’s campus in central Plymouth The International College Robert Gordon University (ICRGU) is located on Robert Gordon University’s Garthdee campus in Aberdeen The Edinburgh International College (EIC) is located near Edinburgh Napier University’s Merchiston campus in central Edinburgh The Birmingham City University International College (BCUIC) is located on Birmingham City University’s Bournville campus
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Navitas UK Infosheet: Manager/Coordinator of Student Services 30/09/2014
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Manager Student Services Position Summary POSITION TITLE: POSITION STATUS: RESPONSIBLE TO: BONUS SCHEME: PENSION SCHEME: PROBATION PERIOD: ANNUAL LEAVE:
Division:
Manager Student Services (MSS) Ongoing following successful probation Director of Academic and Support Services EVA 10% of fixed salary Available Six (6) months 36 days inclusive of eight (8) Bank Holidays
University Programmes Division
Reports to: Director of Academic and Support Services
Purpose of Position The MSS is a critical member of the College team with a focus on managing the key aspects of the student life cycle with regard to records and reporting compliance, student support and welfare services, orientation and information services, student accommodation, immigration status and student inclusion and engagement. The MSS works with Manager/s (depending on the college structure) and is supported by Officers/Coordinators in the provision if comprehensive information management and support services to students. The role requires a high energy, self-starter who is able to use their initiative and be an active and productive member of a cross functional team, working with the academic, admission, finance, ICT and marketing functions of the College to which he/she is attached.
Key Relationships i. ii.
Partner University Student Services
Skills and Experience Required Essential:
University level qualifications and at least seven (7) years’ experience in a relevant industry and/or have equivalent qualifications and/or professional experience Demonstrated management skills, either in a customer services and/or education environment Demonstrable and high level process and people management skills Demonstrable organisational and planning skills with the ability to multi-task and prioritise to ensure successful completion of all responsibilities and tasks To be able to manage oneself and a small team to work effectively in a fast paced and demanding environment Highly developed interpersonal skills
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Excellent numeracy, oral and written communication skills Ability to work both independently and collaboratively and to lead by example Demonstrated commitment to quality assurance in service delivery Sound knowledge of equal opportunity, equity and workplace health and safety principles and ability to implement them at an operational level Ability and understanding of the need to work closely with marketing and recruitment imperatives and tactics and thus make a significant contribution to sustainable business growth Innovative thinking and proactive work habits with a demonstrated eye for detail IT literacy particularly Microsoft Office environment Budget management skills Commitment to self-improvement Flexible attitude to work in support of individual student needs A current driving license
Desirable:
Experience in managing Higher Education student service provision Experience in a multicultural environment Experience in providing accommodation services Experience in handing customers financial accounts Experience related to Tier 4 sponsorship duties and requirements
Personal Traits The Manager of Student Services and should be passionate about leading a team and by example to deliver excellent customer service; the highest levels of student services are critical in spearheading the retention drive in the College. The Student Support Manager must be able to demonstrate high level interpersonal skills and should have excellent and demonstrable management and team experience, preferably in education services provision.
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Student Services Coordinator Position Summary POSITION TITLE: POSITION STATUS: RESPONSIBLE TO: BONUS SCHEME: PENSION SCHEME: ANNUAL LEAVE:
Division:
Student Services Coordinator Ongoing following successful six (6) month probation Director of Academic and Support Services EVA 10% of fixed salary Available 36 days inclusive of eight (8) Bank Holidays
University Programmes Division
Reports to: Director of Academic and Support Services
Purpose of Position The position of Student Services Co-ordinator is line managed by the Director of Academic and Support Services and requires skills in the coordination of students through their lifecycle at the College: fees (tuition and accommodation); arrival, orientation and enrolment; accommodation service; records management (database and student records management); welfare support (student in jeopardy programme); visa monitoring and renewal services; interpersonal communication. The Student Services Co-ordinator will be required to participate in the development of and coordinating the implementation of the services and support plan and the coordination of the student support operations. The Student Services Co-ordinator is expected to work effectively within a cross-functional team environment inclusive of Marketing/Admissions and Academic teams.
Key Relationships iii. iv.
Partner University Student Services
Skills and Experience Required Essential:
University level qualifications or at least three (3) years’ experience in a relevant industry and/or have equivalent qualifications and/or professional experience Demonstrated team coordination skills, either in a customer services and/or education environment Demonstrable and high level team management skills Demonstrable planning skills with the ability to multi-task To be able to coordinate oneself and a small team to work effectively in a fast paced and demanding environment Developed interpersonal skills Strong numeracy, oral and written communication skills Ability to work both independently and collaboratively
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Commitment to quality assurance in service delivery Ability and understanding of the need to work closely with marketing and recruitment imperatives and tactics Innovative thinking and proactive work habits with a demonstrated eye for detail IT literacy particularly Microsoft Office environment Commitment to self-improvement Flexible attitude to work in support of individual student needs
Desirable:
Experience in managing Higher Education student service provision Experience in a multicultural environment Experience in providing accommodation services Experience in handing customers financial accounts Experience related to Tier 4 sponsorship duties and requirements
Personal Traits The Student Services Co-ordinator and should be passionate about delivering excellent customer service; the highest levels of student services are critical in spearheading the retention drive in the College. The Student Support Co-ordinator must be able to demonstrate high level interpersonal skills and should have excellent and demonstrable coordination and team experience, preferably in education services provision.
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