College Services Officer Swansea £22,500 per annum (pro rata) Part Time (0.5 FTE) The College, Swansea University is a joint venture agreement between Swansea University and Navitas, which was launched on 28 February 2018 and is the new home of academic pathways at Swansea University. It is the successor to the embedded college of Swansea University, which was known as International College Wales, Swansea (ICWS). The College Services Officer Role The College Services Officer (CSO) is a critical member of the College team in the administration of the key aspects of the student life cycle. The successful candidate will work across all functions of the College Services team, covering both Academic and Student Services. The role is multifaceted and will require someone who is willing to learn and is happy working in a fast paced environment. Team work will be an essential requirement of the role, as will a high level of customer service and a can do attitude. The role requires a high energy, self-starter who is able to use their initiative and be an active and productive member of a cross functional team. Requirements for the College Services Officer Role
Degree or 2 years relevant work experience Experience of working in a busy customer orientated environment, including dealing with customers face to face, on the phone and via email Good understanding of the importance of file management (including electronic files) A strong team player who is also able to work autonomously when required Ability to communicate with staff and students from a diverse range of cultural and educational backgrounds Excellent administration skills Strong verbal and written English language communication skills Possess good data analysis and presentation skills Good time management, with the ability to prioritise duties, and seek clarification and guidance from manager when faced with competing priorities Resilient in the pursuit of customer service excellence Good levels of IT literacy, with experience of using the Microsoft Office suite A calm, firm yet diplomatic manner when dealing with customers Demonstrable empathetic nature Possess a “can do” mentality and an open and flexible mindset
Ability to keep calm and maintain excellent levels of customer services and productivity when under pressure and at times of intense business demand Flexible attitude to work including a willingness to work weekends and evenings in support of student and administrative activities Commitment to self-improvement Be flexible, professionally resilient and embrace change in an enthusiastic manner Be constantly striving for excellence and actively looking to adopt and implement new opportunities, technologies and initiatives
Closing Date: 17th December If you feel you are suitable for our College Services Officer position, please apply now to
[email protected]
