digital services


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D I G I TA L S E RV I C E S

D I G I TA L S E RV I C E S

EXPERTISE Put the power of specialized expertise to work for your applications. • Take advantage of our full-stack application expertise for Oracle, AEM, SAP Hybris Commerce, Magento and Sitecore. • Utilize our Linux and Windows engineers who provide support for custom Java and .Net applications

SERVICE We deliver Fanatical Support ® for the world’s leading clouds – it’s the specialized expertise and 24x7x365, results-obsessed customer service that’s been a part of our DNA since 1999. Here are a few other ways we provide service: • We deliver Fanatical Support® for your application. • Our aggressive SLAs are unmatched in the industry, giving you peace of mind that your application and website can deliver the customer experience they were designed for. • Critical Application Services provides our highest level of support, for maximum performance. MANAGED APPLICATION SERVICES

TOOLS AND E XPERTISE

Start small. Gain access to leading Application Performance Monitoring (APM) tools and dashboards. Self-monitor and raise issues directly with Rackspace experts.

ALERT S AND RE SPONSE

Automate. Leading APM toolset monitored 24x7x365 by Rackspace. Automated alerts go directly to a team of Rackspace experts.

C RITIC AL APPLIC ATION SERVIC E S

Unlimited Access to Rackspace experts, backed by a 100% Production Platform Uptime Guarantee and a 2x service level credit on high availability (HA) environments.

When your mission-critical and customer-facing applications require maximum uptime and performance, Managed Application Services provides a team of certified, highly experienced Windows and Linux administrators and Oracle, AEM, SAP Hybris Commerce, Magento and Sitecore specialists. We proactively troubleshoot and tune your environment around the clock, to maintain optimal performance.