Communication tools as power tools

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Use case

Communication tools as power tools Learn how a government agency could elevate efficiency, customer service and income by putting a mobile-first solution in field agents’ hands.

Challenges It can be hard to let go of old ways. And of old equipment. Old phone systems, in particular. Many agencies hang onto legacy systems even when they no longer support current mission needs or operational models. And that can put the agency at risk. When an older system reaches end of life, it puts the system at risk of failing—with no support. That means no phone service until a new system can be installed. Period. And no agency can afford to wait. The older technologies, such as premises-based key systems, can also be more expensive and require a large purchase at one time. Older systems may not have parts available any longer, so they can’t scale easily. It’s hard to provide first-rate service to your constituents with second-rate communication tools. Or even to operate efficiently. And in today’s hyper-connected, mobile-first world, communication in all its forms (talk, text, IM, video, social media, etc.) is king. When the job needs to come in on time and on budget, it’s important for agencies to have a cost-effective communications solution that makes it possible to easily coordinate, collaborate and problem solve. Solution One TalkSM from Verizon is a multi-line telephone solution that’s ideal for agencies with agents in the office, on the go and offsite. It’s a mobile-first solution grounded in the solid functionality of a modern office system.

With One Talk, users can move seamlessly between desk phone, tablet and mobile phone at the touch of a button, without losing desk-phone capabilities.*

Features like Line Sharing with mobile phones, Hunt Groups, Bridge Lines, Simultaneous Ring Service and Remote Call Pickup with Barge-In mean that important calls are answered and not just allowed to go to voicemail.

With One Talk, users can move seamlessly between desk phone, tablet and mobile phone at the touch of a button, without losing desk-phone capabilities.* They simply take the rich calling features with them wherever they go. And that includes call transfer and conferencing with up to six users, as well as several group and user features that can be activated to facilitate after-hours calls. It’s an ideal fit for agencies that have a lot of agents working in and out of the office, or migrating between both. Benefits With One Talk, agencies—and their constituents and field agents—can see improvements in communication, service and overall efficiency. Features like Line Sharing with mobile phones, Hunt Groups, Bridge Lines, Simultaneous Ring Service and Remote Call Pickup with Barge-In mean that important calls are answered and not just allowed to go to voicemail. Collaboration improves too, with 6-way Conferencing, which allows a voice call to include up to six participants without dialing in a conference bridge. And video calling means field agents can show video feeds from their Verizon smartphones when there’s an issue at a remote site to share or when there’s a job completed. It turns out that leading-edge communication tools are as important—and as valuable—as the traditional tools of the trade for government agencies.

* One Talk–capable desk phone must be purchased from Verizon to support some of these features. Video calling available on select phones. Activation of the One Talk feature and broadband connection is required. Network details & coverage maps at vzw.com. © 2018 Verizon. UC880518