ACCELERATE AND ASSURE COLLABORATION DEPLOYMENTS WITH PRIME COLLABORATION
Cisco Prime for IT InnovaEve Network Management ApplicaEons
Cisco Prime™ Infrastructure
Cisco Prime CollaboraEon
Data Center
Complete Management Approach
Services
Simplified Automated Integrated best pracEces
Infrastructure
• Efficient management with an opEmized user experience • Integrated workflows and best pracEces for faster operaEons • Improved delivery and predictability of services • The Cisco Advantage: Achieving unparalleled Eme-‐to-‐value for Cisco equipment and technologies
Cisco Prime CollaboraEon 10.5
Unified, Simplified Management of Voice and Video Networks Provisioning Simplified deployment and configura,on
Advanced Standard
Analy,cs Long term trending and analy,cs
Advanced 4
Assurance
Contact Center
Con,nuous monitoring and diagnos,cs
Advanced Standard
Packaging (v10.5) • Prime CollaboraEon Standard: Provisioning & Assurance – – – –
Included with all UC 10.0 UCL and CUWL licenses at no addiEonal charge All UC 10.0 customers have the right to download and install Not supported for UC 8.x – 9.x Cannot be used in a services/MSP offering
• Prime CollaboraEon Advanced: Provisioning, Assurance & AnalyEcs
– Can be offered to 100% of UC 8.x and above customers and is a chargeable add-‐on – Tiered-‐pricing based on endpoints – Partners using Prime in a service offering must purchase the Prime CollaboraEon Advanced
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Provisioning CollaboraEon network: Challenges Consistency
• Expanding organizaEon • AggregaEon of independently managed offices
Constraints
• Limited IT staff • Fewer highly skilled resources • Limited Eme
Checks
• Tracking changes/AudiEng • Access control
Prime CollaboraEon Provisioning Standard Vs Advanced Packages
Descrip,on Single Cluster
Standard
• • • • • •
Single user interface with both naEve features and contextual cross-‐launch Provisions all services (voice, Cisco® Unified CommunicaEons Manager video and Cisco TelePresence® endpoints, presence, voicemail, mobility) Security Audit log, Order tracking system Three levels of role-‐based access control (RBAC) - System level, advanced ordering level, and basic ordering level (no per-‐domain-‐group granularity) LDAP integraEon, federated or non-‐federated, per domain group Batch provisioning
Mul,-‐Cluster
Advanced
Advanced RBAC and delegaEon; order admins can be assigned to different domain groups of users Ordering workflow (approver, MAC assigner, shipper, and receiver) Cisco Unified CommunicaEons and Cisco IOS® infrastructure templates with embedding and chaining, keywords, and scheduled template-‐based provisioning • Northbound workflow API (no longer opEonal) • Managed services features • Single batch file works across mulEple clusters of CUCM, Unity ConnecEon and Unity® clusters • • •
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Prime CollaboraEon Provisioning Features • Single interface for provisioning of users and their voice and unified communicaEons video services • Policy-‐based automaEon to align with enterprise rules, workflow, and delegaEon • Scheduled scripts with templates for bulk provisioning • Tracking of all changes for expedited audiEng and troubleshooEng • Northbound workflow API for workflow automaEon
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Prime CollaboraEon Provisioning (PCP) 10.5 SimplificaEon Roadmap
• “Gemng Started” Wizard – speeds deployments
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Prime CollaboraEon Provisioning (PCP) 10.5 SimplificaEon Roadmap
• “Gemng Started” Wizard – speeds deployments • Batch Provisioning – extends capabiliEes with easy-‐to-‐ use, pre-‐built templates
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Prime CollaboraEon Provisioning (PCP) 10.5 SimplificaEon Roadmap
• “Gemng Started” Wizard – speeds deployments • Batch Provisioning – extends capabiliEes with easy-‐to-‐use, pre-‐ built templates • Zero-‐touch Provisioning – automates moves, adds, and changes
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Prime CollaboraEon Provisioning (PCP) 10.5
“Gemng Started” Wizard • Fastest way configure full collaboraEon (Dial-‐Tone / Voicemail/ Jabber) • Helps win deals against compeEEon and expand down market aggressively • Makes deployments quick and improves Customer SaEsfacEon
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Cisco Prime CollaboraEon 10.5 Provisioning New Setup Wizard Initial setup of Cisco Unified Communications Manager and Prime Collaboration Provisioning • Define Cisco Unified Communications Manager, Unity Connection, IM&P, Exchange, LDAP • Integrates applications • Sets up Domain (user groups), Service Areas (sites) and User Roles (policy) • Sets up Prime Collaboration Zero Touch Provisioning
Creates Sites • Provisions site related settings (device pool, partition, CSS, DN blocks, etc.) • Imports basic dial patterns from CSV file or CUCC application • Builds site in UC applications
Reentrant • • • •
Can export the built site as a Prime Collaboration Provisioning batch file Batch file can be fed back into the Setup Wizard to prepopulate next sites’ settings Batch file can be modified and fed into Setup Wizard Batch file can be modified and fed into Prime Collaboration Batch Provisioning system 13
Prime CollaboraEon Provisioning (PCP) 10.5.1 Batch Provisioning
Batch Format Enhancement and Performance Improvements
Cisco-prepared Templates Now Provided • Prime Pre –canned templates for top UC features
• Comment rows and resemng column headings −
Comments can be added using # characters
−
Column headings can be reset for new entries using >> characters
• PCP getting started wizard will have the ability to import templates
• Performance improvements −
• Sample dial-plan templates for 10 countries
Batch orders per row can now be executed in parallel: Default 10, maximum equals 100
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Prime CollaboraEon Provisioning (PCP) 10.5 Zero-Touch Provisioning
• Makes Moves, Adds, Changes and Deletes (MACD) automaEcally synched to LDAP • End Customer IT complexity greatly reduced • Adding sites to exisEng deployments simplified
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Cisco Prime CollaboraEon 10.5 Provisioning
Prime CollaboraEon Zero Touch Provisioning •
•
•
Now part of User Role setup
AutomaEcally provisions services for new users – New users synced in from LDAP – CSV file or batch loading new users – When adding new users individually through Add User UI – When added through the Northbound API Easy to configure – Configure as part of Setup Wizard (semngs appear in User Role automaEcally) – Manual configuraEon and modificaEon – LDAP sync semngs and filter can be set during Setup Wizard Works with Cisco Unified CommunicaEons Manager 10.0 user endpoint self provisioning (BYOD) – PC Provisioning can create a line and templates in CUCM so user can atach phone • PC Provisioning does LDAP sync if AD environment • PC Provisioning can setup self provisioning if customer does not have AD/LDAP environment – Prime CollaboraEon Zero Touch Provisioning expands coverage providing voicemail and endpoint provisioning – LDAP sync for new users moved from CUCM to PC Provisioning
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Can choose to auto provision when adding new users
Self Provisioning: Day 2 Add New User
Automated Sync
No Admin Needed
New User
User
AcEve directory Updated by Business processes User Experience
Login or IVR
BYOD 17
Prime Provisioning
UCM: p rovisioned on Services automaEcally CUC & IMP User UCM, & Line c reated
Prime CollaboraEon Provisioning (PCP 10.5) Language Support
• • • • • •
German French Spanish Simplified Chinese Japanese Korean 18
Assuring CollaboraEon networks: Challenges Reliability
• Ensuring services availability 24/7
Complexity
• Limited IT staff • Vast number of network components • New technologies every year
Quality
• Changing network & configuraEons • MulEple types of endpoints & services
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Prime CollaboraEon Assurance Standard Vs Advanced Packages
Descrip,on Single Cluster
Standard
• • • • • • •
Single user interface with both naEve features and contextual cross-‐launch Core UC components (Cisco® Unified CommunicaEons Mgr, voicemail, and presence) Core video components (TS, VCS, MCU, Conductor) Fault and performance metrics and short-‐term trending (RTMT) Configurable performance alerts and email noEficaEons (RTMT) TMS EckeEng Search and status
Mul,-‐Cluster •
Advanced
• • • • • • • • •
AddiEonal component coverage: CCE, CCX, CVP, UC8.6-‐9.x, gateways, switches, routers, CMTS, CTS-‐ Man, third-‐party SNMP Health dashboards (top five impacted MOS, trunk group, etc) Detail monitoring for endpoints: MOS, call failures, registraEon Auto-‐discovery, RBAC, grouping and topology views Fault and performance views of the network and video conferences Service quality (MOS, jiter, packet loss, etc.), call categorizaEon and analysis, call detail records reports Video session troubleshooEng using Medianet Voice diagnosEcs views, Medianet call trace, and tesEng Alarm correlaEon, syslog events Managed services (for video only in Unified CommunicaEons 10.0; voice on roadmap)
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Analy,cs • • • • •
Technology adopEon Capacity analysis Service experience Asset usage Traffic analysis
-‐ Business Problem
Prime CollaboraEon Contact Center Assurance
If down: a) b) c)
Financials could lose hundreds and thousands of $ Healthcare could have pa,ents impacted Could Impact Customer loyalty
Assurance =
High Availability 21
High Service Quality
Contact Center Assurance -‐ Current soluEon RTMT UCM, Unity, MediaSense
SYSTEM CLI UCCE, CVP
Prime UC and TP
Prime CollaboraEon – Contact Center Alarms
Prime CollaboraEon – Contact Center Topology Link Status Device Status
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Prime CollaboraEon – Performance Monitor
Performance dashboard is a single pane of glass to analyze the trend of critical and relevant performance metrics
Prime CollaboraEon – Performance Counters
Prime CollaboraEon – Call Ladder
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Assurance (Advanced) features Voice and Video Management • Single pane of glass for the enEre collaboraEon network • Single repository for all collaboraEon inventory • 3 rd party device support
Dashboard Summary • View network status at a glance. • Quickly idenEfy potenEal problems. • Instantly access troubleshooEng tools.
Alarms & CorrelaEon • MulEple sources of network data, syslog customizaEon • Facilitates event noEficaEon reducEon • Facilitates email and SNMP forwarding
ProacEve TroubleshooEng • Simulate traffic • Test circuits and endpoints 28
Assurance (Advanced): DiagnosEcs Full Network View • Endpoints, servers, and infrastructure • Cluster-‐level groupings
Voice DiagnosEc Portal • KPI grouped by device type • MulEple staEsEc overlay graphs
Voice DiagnosEc TesEng • Run both real-‐Eme and scheduled tests. • Check for dial tone, registraEon, and end-‐to-‐end communicaEon. • Test links with IP SLA to isolate jiter and packet loss. • Verify phone features are working.
Assurance (Advanced): Video assurance End-‐to-‐End Monitoring • View all sessions – scheduled, completed, or in progress. • Rapidly isolate problems to the network or endpoint. • IdenEfy latency, jiter, and packet loss.
Real-‐Time Mediatrace DiagnosEcs • View and simulate end-‐to-‐end sessions over Cisco® and third-‐party devices. • On Cisco network devices, view CPU, memory, and interface staEsEcs to locate botlenecks in the network. • On Cisco Medianet devices, view jiter and packet loss staEsEcs and DSCP informaEon to pinpoint hotspots affecEng session quality.
What is Prime CollaboraEon AnalyEcs ? • UC & TelePresence customers are maturing and now looking for tools to help opEmize the TCO • Customers want to analyze – – – –
How end-‐users use the collaboraEon technologies How to do effecEve capacity planning What are the CollaboraEon traffic paterns How can I distribute and opEmize the network services costs
Cisco Prime Collabora,on Analy,cs
Cisco Prime Collabora,on Assurance
• Key users : CIOs/CEOs, IT Planners, IT Managers CollaboraEon Network Prime CollaboraEon AnalyEcs replaces Service StaEsEcs Manager (of UCMS) capabiliEes 31
Analyzing CollaboraEon networks: Challenges Variety
• 1000’s of endpoints & numerous CollaboraEon network components • Varied trending and reporEng needs
Volume
• Millions of Call Detail Records • Huge amount of Network performance data
Velocity
• ConEnuous informaEon flow • Quick decision making based on reliable data
Cisco Prime CollaboraEon AnalyEcs Address collaboraEon analyEcs challenges Traffic Analysis
• • • •
Dialed-‐number analysis Off-‐net calls analysis Call traffic per locaEon analysis Traffic-‐type (external, internal, local, etc. calls) analysis
Technology AdopEon • Endpoint deployment trend • Endpoint model and type use trend • Voice and video technology use trend
* Planned for future releases
Capacity Analysis
• Busy-‐hour trunk analysis • CAC bandwidth use analysis • Conferencing (MCUs) use • Trunk use analysis
Asset Use
Service Experience
• Least-‐used endpoints analysis • No-‐show Cisco TelePresence® rooms trends* • Most-‐used Cisco TelePresence* endpoints
• Call-‐failure trends • Service quality distribuEon by locaEon • Most affected endpoints analysis
Prime CollaboraEon AnalyEcs 10.5 New features & benefits
• Receive AnalyEcs reports in your E-‐mail Inbox – – – – –
Customize a report & schedule it for the periodic export Choice of emailing out csv or pdf to subscribers Focused capacity analysis via custom grouping Customize the trunk, RG and CAC locaEon groups e.g. Trunks for a service provider Analyze the uElizaEon trends for a specific custom groups : via on-‐screen dashboards or scheduled exports
• Keep an eye on system resources trend of key UC applicaEons
– Analyze the trends of key system resources (CPU, memory) uElizaEon via UC Systems Performance dashboard
• 150K endpoints scale support
– Scales to very large deployments via separated database server VM technology
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AnalyEcs– Technology AdopEon Use Case
Technology adopEon metrics, number of audio and video endpoints, call minutes -‐> Repor,ng (ROI), benefit realiza,on for business case
A common problem for my team is idenEfying which devices are provisioned in the Cisco Unified CommunicaEons Manager (Cisco UCM), but are no longer in use. This issue is gemng more complex as Cisco employees have mulEple devices associated with their one directory number. Its becoming increasingly important for my team to gain visibility into endpoint usage. – Jim Marshal (Cisco IT)
Cisco Prime CollaboraEon @ Cisco IT •
Challenges
1. Efficiently monitor large mulE cluster global UC network with 150K phones – 24X7. 2. Consolidate and centralize UC management tools. 3. Obtain immediate, acEonable informaEon about outages, including impact to endpoints. •
Solu,on – Cisco Prime CollaboraEon Assurance
– “ We can now see voice events when they happen with visibility into the network fabric, customizable views and all the fault details we need, right at our fingerEps” – David Neustedter, Architect, Cisco IT •
Results
• Increased QoS through syntheEc tesEng without service disrupEon • Quickly troubleshoot call issues and minimize end user impact • Detect hardware and peripheral related issues that need to be fixed or replaced
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Prime CollaboraEon -‐ Ordering InformaEon Order by selecEng the opEon Pricing is based on endpoint type and quanEty (scale Eers) Licenses are stackable for later addiEons SubscripEon service (Cisco Prime™ Product Assured So~ware SubscripEon) enables major upgrades annually Provisioning
Assurance
AnalyEcs
Services Technical Training Professional VODs that show how to install and deploy: htp://www.cisco.com/web/learning/le31/le46/nmtg_training/ vods/pc/pc95/PrimeCollabTraining_95.htm
ImplementaEon Services Advanced services packages are available.
Support .
We offer 24-‐hour worldwide support.
For More InformaEon Cisco Prime™ CollaboraEon Website htp://www.cisco.com/go/primecollaboraEon
Cisco CollaboraEon Community htps://communiEes.cisco.com/community/technology/collaboraEon? view=overview
Cisco® TAC Prime CollaboraEon Support Forum htps://suppor€orums.cisco.com/community/ netpro/collaboraEon-‐voice-‐video/pcm
For More InformaEon – addiEonal resources Partner Resources htp://www.cisco.com/en/US/partner/products/ ps12363/index.html
Demo: Prime CollaboraEon on dCloud htps://communiEes.cisco.com/community/partner/collaboraEon/contactcenter/ projects/customer-‐collaboraEon-‐demo-‐portal?view=overview
Product Team Mailer ask-‐
[email protected]
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