Economic and Community Development Institute

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Economic and Community Development Institute Position Description Form An Equal Opportunity Employer Position Title: Relationship Manager Division: Lending Reports To: Executive Director of Northern Ohio Employment Status: x F.T. P.T

FLSA Status: Hours:

Non-Exempt

x Exempt

8:30 -5:00

Summary:

Relationship Manager The Relationship Manager (RM) evaluates and recommends approval of commercial loans to the Executive Director of Northern Ohio and loan review committee. In many instances, the Relationship Manager will provide technical assistance to applicants while reviewing the application materials and backup documentation as well as helping the credit analyst prepare the credit memorandum. This is completed by gathering and synthesizing information pertinent to approving and funding a commercial loan application such as business plans, financial statements, credit data, etc. The RM in conjunction with the underwriter will be responsible for preparing a report summarizing the request or need for credit, feasibility and viability of success of the business, capacity to repay the loan, the degree of risk involved in extending the loan, and a recommendation. When a loan is approved, RMs will prepare and deliver a commitment letter to the applicant. Upon receipt of the signed commitment letter and any requested documentation from the applicant the RM will package the loan documents per the per loan closing checklist and provide to the Executive Director of Northern Ohio for review. Upon receipt of checks from fiscal department, loan documents will be prepared by ECDI staff and a loan closing scheduled. The RM will close the loan with the borrower. The RM will be responsible for completing post loan servicing requests from their client, providing technical assistance on an ongoing basis. This will include all ECDI and Women’s Business Center clients. The RM will provide the Executive Director of Northern Ohio, executive management, and the loan review committee with reports about pre-loan and post loan activities when required.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

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Interview and screen prospective loan applicants to determine if minimal loan qualification standards are met. Develop and maintain referral sources for prospective small businesses located within the client communities and in need of financing.

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Provide technical assistance - assist new and existing customers with start-up/expansion plan review, financial analysis and projections, and other business development needs.

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Gather data necessary to complete application package and source documents for credit analysis of all qualified applicants. Structure financing packages to match potential borrower needs using in matching sources and uses of funds as well as repayment terms. Prepare and present loan reports to the Executive Director of Northern Ohio, and loan review committee. Negotiate any remaining loan structuring elements and issue commitment letters. Prepare loan package for funding Close loans.

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Assist in portfolio management with servicing issues and borrower relationships during the entire life of the loan, including but not limited to collections, modifications of collateral, site visits, and annual reviews. Case note and data entry into Down Home Loan system – pre and post loan tracking, technical assistance provided, collections, other notes about client relationship etc. Assist in the preparation of reports about pre and post loan activities

COMPENTENCIES: To perform the job successfully, an individual should demonstrate the following competencies: • Program Knowledge – Understands the organization’s program services, policies, and procedures. Must be capable of explaining program information to potential customers, organizational partners, and interested publics in one on one and group settings. • Credit Analysis – Collects, researches, analyzes market, business, and financial data to make decisions related to the extension of credit to new and existing businesses. Exhibits sound and accurate judgment; supports and explains reasoning for decisions; includes appropriate people in decision-making process; makes timely decisions. Demonstrates attention to detail and keeps well organized electronic and paper files. • Problem Solving - Identifies and resolves problems in a timely manner; gathers and analyzes information skillfully; develops alternative solutions; works well in group problem solving situations • Technical Skills - Assesses own strengths and weaknesses; pursues training and development opportunities; strives to continuously build knowledge and skills; shares expertise with others. • Interpersonal Skills - Focuses on solving conflict, not blaming; maintains confidentiality; listens to others; remains open to others' ideas and tries new things. • Oral Communication - Speaks clearly and persuasively in positive or negative situations; listens and gets clarification; responds well to questions; demonstrates group presentation skills; participates in meetings. • Written Communication - Writes clearly and informatively; varies writing style to meet needs; presents numerical data effectively; able to read and interpret written information. • Organizational Support - Follows loan and IDA policies and procedures; completes administrative tasks correctly and on time; supports organization's goals and values; benefits organization through outside activities. - Exhibits objectivity and openness to others' views; gives and welcomes feedback; contributes to building a positive team spirit. Looks for ways to improve and promote quality; demonstrates accuracy and thoroughness. • Attendance/Punctuality - Ensures work responsibilities are covered when absent; arrives at work, meetings and appointments on time. • Dependability - Follows instructions; responds to management direction; takes responsibility for own actions; keeps commitments; commits to long hours of work when necessary to reach goals; completes tasks on time or notifies appropriate person with an alternate plan. • Initiative - Volunteers readily; undertakes self-development activities; seeks increased responsibilities; looks for and takes advantage of opportunities; asks for and offers help when needed. MINIMUM QUALIFICATIONS: • To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skills, and/or abilities required. o Knowledge, Skills and Abilities - Comprehensive knowledge of standard commercial lending practices, procedures, and techniques; knowledge and experience with economic development finance program and products (SBA Microloans, CDBG, other) - revolving loans preferred o Education and/or Experience - Bachelor's degree in Business, Accounting, Finance, or Economics or related fields AND at least three (3) + years commercial lending experience in a customer contact capacity including analysis, underwriting, and processing loans along with the ability to cross-sell additional valueadded products and services. Prior business ownership or management is a plus. § Five (5) years of work experience in a commercial or retail lending field may be substituted for a Bachelor’s Degree § Work experience must include credit analysis functions o

Computer Skills - Experience with and knowledge of computer operation; knowledge of Microsoft Office Suite (Word, Excel, PowerPoint, Outlook, etc.). Must be able to learn and use DownHome Loan Manager system

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Certificates, Licenses, Registrations - Certified Economic Development Finance Professional designation preferred, Valid Ohio driver's license required within 60 days of hire Special Requirements – Occasional after hours work and travel required.

OTHER REQUIREMENTS • Typically, the employee may sit comfortably to perform the work. However, there may be some walking; standing; bending; carrying of light items such as papers, books, small parts; driving an automobile, etc. No special physical demands are required to perform the work. • Risks found in the typical office setting, which is adequately lighted, heated and ventilated, e.g., safe use of office equipment, avoiding trips and falls, observing fire regulations, etc.

_____________________________________ Supervisor’s Signature

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_____________________________________ Employee’s Signature

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____________________________________ Human Resources Director

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