Economic and Community Development Institute


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Economic and Com mu nity Development Institute Position Description Form

An Equal Opportunity Employer Position Title: Division: Reports To:

Receptionist/Program Coordinator Women's Business Center of Ohio Director of WBC

Employment Status:

F.T.

x

FLSA Status:

X Non-Exempt

Exempt

Hours: 8:30am-5pm

P.T

Summary: Under general supervision; receives and routes incoming calls and greets visitors to ECDl's Women's Business Center; provides general information and assistance to the public; performs routine office support functions, including word processing, data entry and filing; and performs related duties as assigned. The Receptionist is the first point of contact and acts as an example of professional behavior to visitors, clients and guests

ESSENTIAL DUTIES AND RESPONSIBILITIES: • Maintain a thorough working knowledge of and adheres to all ECDI policies and procedures • Respect confidentiality in discussing customers, staff, volunteers and organizational matters • Ensure knowledge of staff whereabouts and maintain accurate and complete sign-in/sign-out procedures for on-site staff and customers • Receive calls, determine nature of business and direct callers to proper destination • Greet and inform customers on basic programs offered • Assists collecting and recording of program fees, all customer payments and client documents, direct traffic through office • Prepare cash reconciliation of payments received daily and distribute copies of receipts to proper people for processing • Prepare and process 100% of incoming and outgoing mail to include accurate weighing; coding; sorting; postage; preparing certified/overnight/return receipt mail, etc. • Sign for deliveries and notify recipient • Responsible for upkeep for the reception area, training room, upper conference room, and kitchen. • Stock restroom with the appropriate supplies • Maintain printers and fax machine, stock printers daily with copy paper • Maintain inventory and order office supplies • Register clients for training/classes • Maintain and schedule reception conference rooms • Perform various clerical duties including copying, faxing, e-mailing, scheduling, data entry, etc. • Mastery of core database systems of company, such as Down Home Loans. • Other duties as assigned ADDITIONAL RESPONSIBILITIES: • Completes weekly activity report • Participates in meetings with supervisor and accounting staff • Performs other related activities, as required, to assure department and organizational success

COMPENTENCIES: To perform the job successfully, an individual should demonstrate the following competencies: • Program Knowledge - Understands the organization's program services, policies, procedures. Demonstrates and applies this knowledge in performance of administrative support tasks. Explains and interprets program information to customers. • Design - Demonstrates attention to detail. • Technical Skills - Assesses own strengths and weaknesses; pursues training and development opportunities; strives to continuously build knowledge and skills; shares expertise with others. • Interpersonal Skills - Focuses on solving conflict; maintains confidentiality; listens to others; remains open to others' ideas and tries new things. • Oral Communication - Speaks clearly and persuasively in positive or negative situations; listens and gets clarification; responds well to questions; participates in meetings. • Written Communication - Writes clearly and informatively; presents numerical data effectively; able to read and interpret written information. • Teamwork - Exhibits objectivity and openness to others' views; gives and welcomes feedback; contributes to building a positive team spirit. • Quality Management - Looks for ways to improve and promote quality; demonstrates accuracy and thoroughness. • Cost Consciousness - Contributes to profits and revenue; conserves organizational resources. • Judgment - Exhibits sound and accurate judgment; includes appropriate people in decision-making process; makes timely decisions. • Quantity - Strives to increase productivity. • Attendance/Punctuality - Ensures work responsibilities are covered when absent; arrives at work, meetings and appointments on time. • Dependability - Follows instructions; responds to management direction; takes responsibility for own actions; completes tasks on time or notifies appropriate person with an alternate plan. • Initiative - Volunteers readily; undertakes self-development activities; seeks increased responsibilities; looks for and takes advantage of opportunities; asks for and offers help when needed.

Minimum Qualifications: • •



To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skills, and/or abilities required. Knowledge, Skills and Abilities - Comprehensive knowledge of standard office practices, procedures, equipment, and techniques; correct English usage, including spelling, grammar and punctuation; experience with and knowledge of computer operation; knowledge of Microsoft Office Suite (Word, Excel, PowerPoint, Outlook, etc.). Education and/or Experience - A typical way of obtaining the knowledge, skills and abilities outlined above is graduation from high school or G.E.D. equivalent, and 1 year of experience in performing receptionist or general clerical duties; or an equivalent combination of training and experience.

OTHER REQUIREMENTS •



Typically, the employee may sit comfortably to perform the work. However, there may be some walking; standing; bending; carrying of light items such as papers, books, small parts; driving an automobile, etc. No special physical demands are required to perform the work. Risks found in the typical office setting, which is adequately lighted, heated and ventilated, e.g., safe use of office equipment, avoiding trips and falls, observing fire regulations, etc.

Supervisor's Signature

Date

Employee's Signature

Date

Human Resource's Director

Date