Economic and Community Development Institute

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Economic and Community Development Institute Position Description Form An Equal Opportunity Employer Position Title: Division: Reports To:

Director of Women’s Business Center of Columbus, Ohio Women’s Business Center Director of Business Innovation

Employment Status:

X

F.T.

FLSA Status:

Hours:

Non-Exempt

X Exempt

Varies - based on Supervisor’s approval

P.T

Summary: Program Director of ECDI’s Women’s Business Center of Columbus, Ohio which includes one-on-one counseling, access to capital, networking, peer learning opportunities, and training. Target market to include women entrepreneurs in the start-up or growth stage, with special emphasis on socially and economically disadvantaged women and underrepresented individuals who seek to become financially independent through small business ownership. ESSENTIAL DUTIES AND RESPONSIBILITIES: • • • • • • • • • • • • • • • •

Responsible for directing operations of Columbus, Ohio Women’s Business Program to ensure policies and procedures are being followed, goals and objectives are met, and services and projects are accomplished efficiently and effectively; takes corrective action as necessary. Responsible for ensuring coverage of WBC hours of operation. Provides direct client services to include training and one-on-one counseling. Evaluates loan applicants, conducts business plan development, and supports access to capital process from loan application through disbursement of funds. Supervises and evaluates staff activities, as needed. Manages customer intake and assumes responsibility for customer, and meet associated outcomes, from intake through client retention. Implements client and program assessment and evaluation process, and develops new processes, as needed. Implements client referral process, creating new, and maintaining existing relationships. This includes, community resources such as the SBDC, SBA, SCORE, local chambers, community organizations, banks and individual mentors. Develops and conducts training curriculums, as needed. Schedules and oversees workshop activities, as needed. Maintains accurate and complete client files as directed by program policies and procedures. Assists with submission of program reports; collects data for compliance of grant; tracks and completes outcome reports for internal and external use. Troubleshoots technical submission challenges. Prioritizes and allocates available program resources. Makes researched recommendation for and executes changes in operations to ensure effective service. Ensures client and program records are secured and confidential, per institutional and program guidelines. Prepares high quality written correspondence, reports, procedures, directives and other materials, as needed/requested. Excels and conflict resolution, a true team player, committed to collaboration across departments and geographies, Additional Responsibilities: • Weekly activity report • Weekly meetings with supervisor • Other duties as defined

Minimum Qualifications: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skills, and/or abilities required. • Knowledge, Skills and Abilities – Demonstrated ability to direct, lead, motivate, and supervise staff. Demonstrated ability to plan and implement projects and services incorporating effective decision-making skill. Comprehensive knowledge of standard office practices, procedures, equipment, and techniques; knowledge of adult learning techniques. • Education and/or Experience - Bachelor’s degree in business or a related field AND 5-10 years in a significant administrative leadership position. Success in working in a multi-ethnic environment that supports diversity. Extremely strong administrative, organizational, interpersonal, communication skills. • Computer Skills - Experience with and knowledge of computer operation; knowledge of Microsoft Office Suite (Word, Excel, PowerPoint, Outlook, etc.), and Down Home Loan database application. • Certificates, Licenses, Registrations - Valid Ohio driver's license and appropriate automobile insurance required. COMPENTENCIES: To perform the job successfully, an individual should demonstrate the following competencies: • Program Knowledge – Understands the organization’s program services, policies, procedures. Demonstrates and applies this knowledge in performance of administrative support tasks. Explains and interprets program information to customers. • Analytical - Synthesizes complex or diverse information; collects and researches data; uses intuition and experience to complement data; designs work flows and procedures. • Design - Generates creative solutions; demonstrates attention to detail. • Problem Solving - Identifies and resolves problems in a timely manner; gathers and analyzes information skillfully; develops alternative solutions; works well in group problem solving situations • Technical Skills - Assesses own strengths and weaknesses; pursues training and development opportunities; strives to continuously build knowledge and skills; shares expertise with others. • Interpersonal Skills - Focuses on solving conflict, not blaming; maintains confidentiality; listens to others; remains open to others' ideas and tries new things. • Oral Communication - Speaks clearly and persuasively in positive or negative situations; listens and gets clarification; responds well to questions; demonstrates group presentation skills; participates in meetings. • Written Communication - Writes clearly and informatively; varies writing style to meet needs; presents numerical data effectively; able to read and interpret written information. • Teamwork - Balances team and individual responsibilities; exhibits objectivity and openness to others' views; gives and welcomes feedback; contributes to building a positive team spirit. • Leadership - Inspires and motivates others to perform well; effectively influences actions and opinions of others; accepts feedback from others; gives appropriate recognition to others. • Cost Consciousness - Works within approved budget; develops and implements cost saving measures; contributes to profits and revenue; conserves organizational resources. • Organizational Support - Follows policies and procedures; completes administrative tasks correctly and on time; supports organization's goals and values; benefits organization through outside activities. • Strategic Thinking - Understands organization's strengths and weaknesses; identifies external opportunities; adapts strategy to changing conditions. • Judgment - Displays willingness to make decisions; exhibits sound and accurate judgment; supports and explains reasoning for decisions; includes appropriate people in decision-making process; makes timely decisions. • Motivation - Sets and achieves challenging goals; overcomes obstacles; takes calculated risks to accomplish goals. • Planning/Organizing - Prioritizes and plans work activities; uses time efficiently; plans for additional resources; sets goals and objectives; organizes or schedules other people and their tasks; develops realistic action plans. • Quality - Demonstrates accuracy and thoroughness; looks for ways to improve and promote quality; applies feedback to improve performance; monitors own work to ensure quality. • Quantity - Strives to increase productivity.

• Attendance/Punctuality - Ensures work responsibilities are covered when absent; arrives at work, meetings and appointments on time. • Dependability - Follows instructions; responds to management direction; takes responsibility for own actions; keeps commitments; commits to long hours of work when necessary to reach goals; completes tasks on time or notifies appropriate person with an alternate plan. • Initiative - Volunteers readily; undertakes self-development activities; seeks increased responsibilities; looks for and takes advantage of opportunities; asks for and offers help when needed. • Innovation - Displays original thinking and creativity; meets challenges with resourcefulness; generates suggestions for improving work; develops innovative approaches and ideas; presents ideas and information in a manner that gets others' attention. Other Requirements: • Typically, the employee may sit comfortably to perform the work. However, there may be some walking; standing; bending; carrying of light items such as papers, books, small parts; driving an automobile, etc. No special physical demands are required to perform the work. • Risks found in the typical office setting, which is adequately lighted, heated and ventilated, e.g., safe use of office equipment, avoiding trips and falls, observing fire regulations, etc. • Requires a valid Driver’s license and automobile insurance.

_____________________________________ Supervisor’s Signature

____________________________ Date

_____________________________________ Employee’s Signature

_____________________________ Date

____________________________________ Human Resource’s Director

_____________________________ Date.