Experience Expert


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Friday, March 11, 2016

Experience Expert Location: Cardiff

Reporting Manager: Store Manager/ Assistant Manager/ Supervisor

Job Purpose Summary Manage Hamleys store experience team with responsibility for delivering bookable events and the Hamleys ‘experience’ through demonstration and in store theatre on a daily basis.

What you will be required to do as a Hamleys Experience Expert:                      

To manage, motivate and develop the experience team to deliver the ‘Hamleys experience’ and achieve sales targets for in store demonstration and bookable events Ultimate responsibility for the successful coordination and delivery of all customer parties, bookable events ensuring a full working process with outstanding internal and external customer communication. Assist the Store Manager to deploy staff maximising productivity across demonstration, parties and core events To lead by example on the shop floor by being engaging and professional portraying a positive attitude to internal and external customers To project the company image in personal appearance and teams correct use of uniforms To demonstrate effective communication skills at weekly store meetings and through one to ones with the team To adapt to the ever-changing needs of the business with a positive attitude To gain product knowledge expertise within all demonstration product groups in the store and ensuring the experience team has this knowledge To ensure delivery of the Hamleys experience by following VM guidelines and housekeeping standards for parties and demonstration products To implement sales promotions and price changes as directed by Management To ensure the team give a professional, informed description and show an in-depth knowledge of their product, using live demonstration Assist with recruitment and selection of the best people for the experience team Assist the Management team to ensure all staff receive an effective induction into the business To assist the Management team in implementing training plans and providing on the job coaching to develop the skills of the team To efficiently adhere to all Company procedures and policies, effectively deputing for the Management team in their absence To provide a safe environment, following Health & Safety guidelines/ risk assessments for products, and to be aware of the security of the floor Take responsibility for the local relationships regarding the delivery of bookable events. Actively encourage communication and drive engagement between the Support Centre and Store environment Manage The Events Cost Control Sheet Manage bookable Events Purchase Orders Organise/attend central marketing meetings as requested Update the online platforms as required within the framework of the social strategy

*** Please note that no list on this job description is exhaustive and you may, at any time, be requested by management to carry out any other task or activity as necessary to the smooth effective operation of the business.

Person profile Personality:    Page 1 of 2

Demonstrates a high level of customer interaction, sales skills and willingness to learn and improve on their skill set Demonstrates standards of excellence Excellent inter-personal skills Version 1.2014/ Job Description

Friday, March 11, 2016

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Professional and logical approach to problem solving Demonstrates a high level of professional integrity Strong initiative and self – motivation Determination to succeed with a ‘can do’ attitude

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Confident in own actions and fosters confidence in others High levels of enthusiasm and energy Maintains a positive frame of mind in all circumstances Innovative and creative Ability to work to deadlines Flexibility to work across varied hours and days of the week Promotes personal credibility through working productively Approaches all aspects of work with passion, a positive attitude and to lead by example Works independently with effective time management

Specific Job Skills:       

Strong selling skills Numerate and articulate At least 6 months experience in Hamleys or similar retail environment Excellent communication skills both written and verbal In depth product knowledge toys Ability to work independently and as part of the team Ability to communicate team members views to the Management team effectively

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Short Role Description: Successful candidate will demonstrate a high level of customer interaction, sales skills and willingness to learn and improve on their skill set. Manage Hamleys store experience team with responsibility for delivering bookable events and the Hamleys ‘experience’ through demonstration and in store theatre on a daily basis. Flexibility to work across varied hours and days of the week. Have at least 6 months experience in Hamleys or similar retail environment. Obtain excellent communication skills both written and verbal. Ability to communicate team members views to the Management team effectively. If you have what it takes, what are you waiting for? Apply today!

Page 2 of 2

Version 1.2014/ Job Description