imPRESSions Free Community Papers of New York
Association of publishers of free distribution shopping guides, newspapers and periodicals throughout New York State
Summer in New York... a great selling season!
TABLE OF CONTENTS facebook.com/fcpny
Executive Director’s Message
New Member Spotlight
Guest articles by Bob Berting
page 7 & 8
Board of Directors .............................................................. 11
SALES 101 page 10
Kevin Slimp - What (or who) to believe about the state of newspapers .................................................... 12
15 Introducing AdSense .................................................................. 17 Associate Members..................................................................... 18 SMC Update with Donna Hanberry .................................... 22 Legalese with Nick Fiorenza ............................................
page 14 page 20 PUBLISHER/EXECUTIVE DIRECTOR
Dan Holmes [email protected]
FREE COMMUNITY PAPERS OF NEW YORK
ADVERTISING, EDITORIAL & PRODUCTION
– NEWSLETTER –
Published for the benefit of our members.
Tom Cuskey [email protected]
Connect on LinkedIn
217 N. Franklin Street, Suite B Watkins Glen, NY 14891 Toll Free: 877-275-2726 NEW Fax - 607-535-2939 O C NTACT www.fcpny.com
Volume 39 Number 3 • Summer 2017 FCPNY is not liable for errors appearing in advertisements beyond the cost of the space occupied by the error, and notification must be made in writing within 10 days of publishing. The right is reserved by FCPNY to edit, reject or cut any copy without notice. NO CASH REFUNDS.
The opinions of the individual contributors or correspondents do not necessarily reflect those of the publication or its management.
FCPNY may include material produced under copyrighted or syndicated ad service. Permission of the publisher must be obtained before copying any of the material from any issue of the FCPNY Newsletter.
page 2 SUMMER 2017
www.ifpa.com www.cvcaudit.com www.paperchain.com
From the Desk of Your EXECUTIVE DIRECTOR FCPNY is on the move. On July 12th the Executive Committee met at the Genesee Valley Pennysaver offices in Avon for a strategic discussion regarding your association. They reviewed financial statements, sales volumes and cash flows to determine the best path for the continued health of the organization. Part of the analysis was the thorough consideration of the need for a dedicated office space in Syracuse. Following the departure of Tom Cuskey in January and the reduction of hours for our administrative assistant, Nina Alfano, coupled with the reduction of my travel to the Syracuse office from my home in Massachusetts from every week to every-otherweek, it was evident that we had far more space than we needed. Bridgette Goodman offered to house the clerical functions of FCPNY at her offices in Watkins Glen and the executive committee determined that it makes sense for me, after ten years of an eight hour round-trip commute, to begin to conduct the administrative functions of the association from my home office. Since that meeting in July we have been busy packing up the office and training Bridgette. On August 31st we will lock the doors of the Syracuse office for the last time. We do this with every confidence that the needs of FCPNY and all of our members will continue to be filled completely and professionally. As of September 1st our mailing address will be: 217 N. Franklin Street, Suite B, Watkins Glen, NY 14891 Our primary phone number will remain the same: 315-472-6007 Our toll free number will also remain unchanged: 877-275-2726 Only our fax number will change to: 607-535-2939 With this move we will say goodbye to our administrative assistant, Nina Alfano. I will miss Nina and want to thank her for her nearly four years
of service to Tom and myself and all of the members of FCPNY. Nina always fulfilled her responsibilities cheerfully and adequately and has been accepting and supportive of the decision to relocate the office. She has provided her experience and patience during the process of training Bridgette to fill her shoes and for that I am particularly thankful. I know I speak for all of the membership in wishing Nina well in her future. I also want to express my gratitude and that of the FCPNY membership to Bridgette Goodman for taking the time to learn Nina’s responsibilities and for providing a new primary home for the FCPNY office. Thank you so much, Bridgette. I would be remiss if I did not explain that the ultimate reason for the move of the office is the lackluster level of sales into the AdNetworkNY classified network. This is the mechanism that funds the activities of the association and we have seen a continued decrease in the number of ads sold by you, our membership into the program. It is imperative that you consider the classified network for your customers who could benefit from the more than 2.6 million readers they could reach. Without your continued support of the network in the form of sales, more difficult decisions will have to be made. Please let me know if I can assist you. You will find a reminder in this newsletter of our Adsense web-advertising program. This is another way you can help the association with an alternative source of funds. I encourage you to please place the Adsense code in a prominent position on your website. It takes only a short amount of time and I am available to connect you with administrators who can walk you or your IT support person through the simple steps to complete the process.
Continued on page 5 imPRESSions
SUMMER 2017 page 3
SUMMER SELLING Fork Over the Market; A Three-Pronged Approach to Summer Ad Campaign Selling
1. Look back – in our spring newsletter I recommended you plant the seeds of advertising among your clients early and often. Get out your spring customer call sheets, notes and proposals for review. Did you give up too soon? The difference between success and failure in sales is never as much about
If you live in New York, chances are you live for summer, the
your skills, product price or the competition as it is your
few months of sun, fun, festivals, vacations and more. Even
persistence. Selling has changed, the market has changed but
in the wet summer we’ve had thus far, there is a peaceful,
this sales fact hasn’t: 80% of sales are made after the fifth call
easy feeling (summer musical reference!) that comes with
but only 20% of salespeople stick with it that far (if that). Circle
the warm R&R months of the year.
back to every prospect and customer you gave up on in the spring and see what might be resurrected.
Can you feel it in your sales room? At your desk? 2. Look around – even though the most successful salesAdmit it. Summer can be a professional curse, speaking
people sell six to eight weeks in advance of a season or
specifically of the take it easy (yes, another summer musical
campaign, there are still current opportunities – ads to run
reference!) mood that we might allow to creep into our lives…
next week and the week after – waiting to be discovered.
like weeds in an August lawn, choking out the healthy green
Start with the merchants who said “no” in the spring in favor
stuff. You know, money.
of a competitor’s campaign (or lack of one). You and your publication/media offering may be a welcome haven of relief
Avoid the summertime blues (yet another!) of getting caught
to a customer whose efforts elsewhere didn’t generate what
up in the “no one is buying now anyhow” doldrums and get to
they’d hoped. Keep up weekly pressure on good seasonal
work. “Make hay while the sun shines” means earn money this
prospects…restaurants, ice cream, motorcycles, lawn & garden,
summer with this three-pronged effort:
repair shops. CLICK HERE to go to AdMall’s “Prospect By Month” page and see what other August and early September businesses are still prime for your hot ad and campaign ideas.
page 4 SUMMER 2017
DAN HOLMES LETTER (CONT.)
SUMMER SELLING (CONT.)
In closing, our association and indeed, your individual publications, are dependent on the sale of effective, responsive advertising. FCPNY will remain strong and continue to support your needs IF you take an active role in the sale of classified and display advertising. It is you who have created the success of the association for more than 65 years, and it is you, with access to our best customer prospects, who must provide the sales effort to keep our mission strong. The best part, you share in the revenue generated.
IMPORTANT WEATHER UPDATE: All around New York the heavy rains have meant havoc for the boating industry. Marinas, dealers, lakeside
Enjoy the remainder of our fleeting summer season and call on me for any assistance you may need in your business and in your support of FCPNY.
dock restaurants, repair shops and other boating related businesses
have taken it on the chin this year. They still have to eat. How can you help them? Be creative, be supportive. They don’t want to be sold but they want ideas to help salvage the season. From innovative closeout sale ads to alternative product marketing, you can help them squeeze the lemon and help your sales, too. For example, sell them remnant space at reduced pricing to help them move merchandise and also
E-Z Rate Sheet 25 words for one value-packed price. Selling classified ads in AdNetworkNY is good business for you, your papers, your staff…and FCPNY!!
help your paper make the most of dormant opportunities.
3. Look ahead – summer is the best time to work with fall and
winter businesses on their campaigns. Plan your retail clients’
is the time to plan fall lawn and maintenance customers, fashion,
home improvement and so on. Click the AdMall link above one
programs while your competitors are on vacation. Certainly this
more time and look at which businesses are hot in the cool seasons and get moving while you have the chance to scoop the marketplace. This is how true ad professionals approach the market. Working early gives you time to make those third, fourth and fifth calls that make the difference in success and income for you.
Selling Paper Gets
Plus FCPNY Pays Rep A New Ad Incentive
PLUS…ads are online via multiple member websites! And the remaining half of the ad sale pays for benefits like…
Still at your desk in summer mode? Get up and grab your pitchfork. Hit the long and winding road (you thought the song thing was done, huh?) that leads to better sales, better results for your customers and better seasons for your company.
And more…call or email for training & assistance CLICK CLICK HERE HERE for rates and information
877-275-2726 [email protected]
877-275-2726 www.fcpny.com [email protected]
SUMMER 2017 page 5
NEW MEMBER SPOTLIGHT
At the time no one knew that 2010 would be
shop marketing and advertising solution for
a significant year for the Ithaca, NY market,
not to mention a breakthrough year for Todd Mallinson. The long-time radio veteran
Although Todd’s first year in weekly
became owner of a station he worked for, the
publishing was a learning experience it was
ESPN affiliate in the market simulcasting on
also a successful time as the Tompkins Weekly
AM and FM frequencies.
became re-established in the market, fully supporting itself with growing ad revenues.
Somewhere across town that same year, Jim
To further develop this expertise, the paper
Graney started publishing Tompkins Weekly,
recently joined FCPNY and Todd attended
a community newspaper serving the greater
his first conference, the joint publishing
Ithaca area. Last year Graney decided to leave
event between FCPNY, the New York Press
the weekly publishing business, sharing that
Association and NY Newspapers Advertising
decision in a conversation with Mallinson.
& Marketing Executives held in Saratoga this spring. Todd and his staff are looking forward
After Graney’s graphics manager published
to learning from and sharing with fellow
a few issues of the paper on his own, he
got together with Mallinson who would become the publisher of Tompkins Weekly
You can visit Tompkins Weekly online at
and president of Vizella Media, combining his
http://tompkinsweekly.com and welcome
newspaper with his radio station and offering
Todd to the industry by emailing him at
Ithaca merchants a true multi-media, one-
page 6 SUMMER 2017
L to r: Publisher Todd Mallinson, sports reporter Will LeBlond, account managers Rachel Bogardus and Kevin English
GUEST ARTICLE The Internal Challenges For The Advertising Sales Team In 2017 By Bob Berting, Berting Communications Newspaper publication ad sales can be a tough
keep the self-esteem of the sales team at the highest level. This can only
profession. These salespeople do everything possible
be done by respecting the sales force as professionals and constantly
to have a positive attitude, be very creative, help
working with them to help achieve their goals. Sales management has
their customers in every way possible and really
to instill a good team attitude every day. If he or she is someone who is
care about the business community they serve.
preoccupied with worry and negative beliefs, this could have a negative
Because of the troubling economy, it’s important
effect on the attitudes of their salespeople.
to focus on improving the performance of the sales team in 2017. Many sales managers will lament about their sales
Investing in the knowledge of the sales team
force and their ability to dramatically build sales. The critical problems
Positive thoughts need to be projected to the sales team every day and
in most cases is that their salespeople are either not motivated or don’t
this can be helped with the development of a reference library of self-
feel they have the expertise to present new packages which involve all
help books, podcasts, and videos. Although a lot of instruction can be
the latest bells and whistles of digital audience extension programs.
obviously gathered on the internet, it is more apparent to management when they see their salespeople handling the reference materials in
The power of enthusiasm
person. Also listening to audio CD’s while driving between sales calls
We always like to be around people who truly enjoy what they do.
is an excellent way to develop “spaced repetition” learning.
Your customers enjoy working with your advertising salespeople when they are enthusiastic. Enthusiasm is a sign of belief that people
Having more fun in 2017
can trust. However enthusiasm should radiate from newspaper
Probably the most important way of having fun is the use of humor in
management. If these people are low-key, aloof, and too reserved,
advertising. This is powerful and the sales team needs to brainstorm how to
this could affect the enthusiasm of the entire sales team.
effectively create more humor in their customer’s ad campaigns. The readership of a publication can be greatly enhanced by the overall strategy
Greater self worth is created from self esteem
of more provocative and clever headlines in the ads. Readers gravitate
This is probably one of the greatest assets of a successful publication
to that type of advertising because they are intrigued by that approach
sales team. They believe in themselves. Management always has to
and want to see what will happen in continuing campaigns, every week.
SUMMER 2017 page 7
GUEST ARTICLE When One Ad is Not Enough By Bob Berting, Berting Communications Did you sell an ad for your newspaper today?
an anticipated goal or outcome. If these elements are NOT present
If you did, you may be wasting some of your
and approved at the outset of your advertiser’s schedule, you will find
advertiser’s time, your newspaper’s time, and
yourself selling single ads to this advertiser.
your own time. A major element is consistency You may be affecting the results for your
One of the major elements in any successful advertising campaign or
advertisers—and you may be leaving advertising
program is consistency, not repetition of the same message, but rather a
dollars on the table for your competition to gobble up. The strategy of
consistent planned advertising program. Here the advertiser’s name and
selling a single ad does not work in building a prosperous sales territory
overall message is before the potential audience on a long range basis.
or helping new and existing advertisers reach their marketing goals. Help your potential advertiser understand the need to plan Let’s explore a much better selling strategy
The emphasis here is to thoroughly plan their advertising strategy to
The strategy is an advertising campaign or program selling strategy
produce the desired results. Demonstrate to them that sporadic and
which affords you, your newspaper and your advertisers 2 major
infrequent advertising does not work. Consistent advertising, in good
benefits: saving time and creating / enhancing results. The elements of
times and slow times, delivers the ongoing results and business growth.
a campaign or program will include a series of ads within a time frame,
Selling an idea, a campaign, rather than a single ad, has numerous
coupled with an “audience extension” digital advertising approach,
benefits for your potential advertiser, your newspaper, and you.
which can include banner ads on the publication website, mobile, and social media. This package approach is projected to a prospective
The potential benefits to you are numerous
advertiser in a reach and frequency format. An ideal approach would
Simply put, selling an idea, a campaign, rather than one ad, enhances
be to propose a yearly program of 52 print ads coupled with online
your ability to manage your territory or account list. It helps achieve
ads on the publication website, and mobile. This approach has to have
maximum revenue generation for your publication and YOU, saving
page 8 SUMMER 2017
GUEST ARTICLE (CONT.)
time, money, and effort. Selling an idea and a campaign is selling smart, not harder. You will be spending more creative time and less production and crisis reaction time. There will be more opportunity to spend more time getting to know and help your customers to succeed, which in turn will help your successful professional and personal growth. The bottom line reality The reality of all this discussion boils down to this scenario. The potential advertiser convinces you that he or she wants to test your newspaper with a one time ad. This most often can lead to a situation where you are trying to convince them, week after week that your paper is right for them. The logical choice is that they can trust you as a professional consultant and believe that your publication should be the major player in their media mix. This trust leads to the decision that they will agree and commit to a budget for a campaign or long range program with you…and not a single ad.
Bob Berting is a professional speaker, advertising sales trainer and publisher marketing consultant who has conducted over 1500 live seminars, tele-seminars and webinars for newspaper sales staffs, their customers, and print media associations in the U.S. and Canada. His newest offer for the newspaper industry is a package of his two e-books “ Dynamic Advertising Sales and Image Power’ and “Advanced Selling Skills For The Advertising Sales Pro”. Both books can be ordered on his website www.bobberting.com individually for 19.95 or both for 35.00. Contact Bob at [email protected]
or 800536-5408. He is located at 6330 Woburn Drive, Indianapolis, In 46250.”
As the Genesee Valley Penny Saver enters our 70th year in business, we’d like to take this opportunity to share our story with both our readers and advertisers. During the next twelve months you’ll learn where we came from, where we are, and where we’re headed. We hope you enjoy learning about our journey as much as we enjoy bringing it to you. Stay tuned…
Family owned and operated since 1948
SUMMER 2017 page 9
SALES 101 presented by your FCPNY Sales Management Division Each quarter, this special section features articles written by your fellow FCPNY sales managers and publishers, as well as relevant items of interest from sales trainers, authors and contributors. We expect that you will find these articles informative and timely, and we encourage you to share them with your sales staff when you feel it is appropriate. If you are a sales manager and would like to be involved with the FCPNY Sales Management Division Board, or if there is a particular topic that you would like to see addressed in future editions, please email your request to Dan Holmes at [email protected]
Gary Hill Lake Country Pennysaver PRESIDENT
Scarlette Merfeld Denton Publications 1ST VICE PRESIDENT
Karin Weale RW Publications
Value-Added Programs for Weekly Advertising Agreements Until recently, RW Publications offered a ‘Power Pack’ program for 6 weeks that offered new advertisers tremendous discounts plus a multitude of value-added perks. However, what was discovered was that most advertisers signing a ‘Power Pack’ agreement were difficult to convert over to our regular Display Advertising Agreements, as they did not offer such deep discounts and value-added perks. Until July 1st, 2017, RW Publications had offered a 6 week, 13 week and 26 week Display Advertising contract that could earn advertisers discounts of 5%, 10% or 15% respectively. These contracts allowed a choice to the customer to publish their ad every-other-week or weekly. What about frequency of message!!! To combat this situation in a positive manner we developed a new advertising agreement structure that rewards advertisers that commit to longer and consecutive week publication of their advertisements. So we discarded the 6 week ‘Power Pack’ in favor of our new ad agreement structure.
help sales representatives sell longer, weekly frequency contracts. Shown below is a graphic of our sales piece that explains each level’s value-added enhancements to entice advertisers to publish their message ‘weekly’. If you have any questions give me a call at 716-714-5620
for Weekly Advertising Agreements
Every Other Week
Every Other Week
• Earn 10% discount
• Earn 5% discount
7 Consecutive Weeks • Earn 5% discount • FREE process color - one week • One additional paper added - one week
26x Agreement Every Other Week • Earn 12% discount
Rita Butters Southern Tier Shopper
Daria Reitknecht Genesee Valley Penny Saver Lisa Thomas Chase Media Group
page 10 SUMMER 2017 imPRESSions
Here’s the new discount breakdown: 7 weeks earns 5%, 13 weeks earns 10%, 26 weeks earns 12% and 52 weeks earns 15%. The advertiser continues to have the ability to publish every-other-week, however, the advertisers who commit to publishing weekly earn the perks! And the perks increase as the advertiser commits to lengthier agreements. The program is still fresh, however, we anticipate these modifications to
26 Consecutive Weeks
• Earn 12% discount • FREE process color - three weeks • One additional paper added - three weeks • Two double-up of advertiser’s regular size ad • One FREE classified each week (up to 30 words in one paper of choice)
13 Consecutive Weeks • Earn 10% discount • FREE process color - two weeks • One additional paper added - two weeks
52x Agreement 52 Consecutive Weeks
• Earn 15% discount • FREE process color - six weeks • One additional paper added - six weeks • Four double-ups of regular size ad • One ‘Good News’ article • One FREE classified each week (up to 30 words in one paper of your choice) size * Free process color, free additional paper and free double-up may not be used the same week. paper ** Requests for free process color, free additional due to added and free size double-up based on availability press limitations.
Division of Waterhouse Publications, Inc.
East Aurora/Elma, Orchard Park, West Seneca,
Shopper Attica, Akron/Corfu PennySavers • Hamburg
14059 6091 Seneca Street, Building C • Elma, NY 21 Phone (716) 714-5620 • FAX (716) 714-56
TriviaTime! Q: What do
Over the past several years, we have grown to be one of the most active. The members of our board of directors have donated countless hours to our association, and we take this opportunity to say “thank you” to:
a stump grinder a custom window installer a wholesale meat butcher a county fair a classic car seller
A: They have all run classified ads this summer with
Advertisers just like yours! 877-275-2726
BOARD OF DIRECTORS FCPNY is one of the oldest and largest state organizations of free circulation papers.
these businesses have in common?
• • • • •
PRESIDENT David Grayson*
1ST VICE PRESIDENT Bridgette Stewart*
2ND VICE PRESIDENT Bill Brod*
TREASURER Karen Sawicz*
LeRoy Pennysaver, LeRoy
The Hi-Lites, Watkins Glen
Syracuse New Times
Lake Country Media, Albion
Dan Alexander Denton Publications, Elizabethtown
New Director Welcome! Are you interested?
James Austin Community Papers of Western NY, Cheektowaga; Angola Pennysaver, Angola
Carla Chase Yorktown Pennysaver, Yorktown Heights
Spotlight Newspapers, Delmar
Wayuga Printing & Publishing, Red Creek and Wolcott
Randy Shepard County Shopper, Delhi
Snyder Communications, Norwich
Genesee Valley Publications, Avon
The Merchandiser, Clifton Springs
* Officers serve on both the FCPNY and CPAN Board of Directors
imPRESSions SUMMER 2017
What (or who) to believe about the state of newspapers By Kevin Slimp, “THE NEWS GURU” I don’t know about you, but
Like a lot of people in our business, I some-
my life seems to get busier
times want to throw my hands in the air and
with each passing day. I just
ask, “Am I really making any difference at all?”
finished publishing my second book in a month, began
Then someone like Joey Young, comes along.
work on a major project to
You’ve probably heard of Joey, the “whiz kid”
help raise funds for a press
from Kansas who keeps creating successful
association, conducted more webinars than I
community newspapers in defiance of the
can remember over the past few weeks, and
choruses of “You can’t do that.” Joey has a
summer convention season is in full gear.
habit of reminding me how well things are going out in Kansas.
My email is filled with messages each day from publishers and other newspaper colleagues who
Then there are the publishers, editors and ad
want advice about something going on at their
managers lining up at conventions to tell me how
papers. The questions come from the tiniest
well their papers are doing, while everyone
papers with just one or two folks, including
seems to be telling them they should be dying.
the publisher, on staff, to folks running large regional and national groups.
excited about a plan I had created, at his group’s request, to lure a new daily newspaper to the
I remember hearing from the CEO of Adobe
city after their long-standing daily newspaper
Software several years ago. He wrote to thank
moved to a digital-first format, abandoning
If you think it sounds a little overwhelming,
me for the work I had done to make Acrobat
their traditional daily model.
you’re right. I recently read a biography
a viable product. He told me, “What you did
of George Washington and learned, not
may have saved our company.”
surprisingly, he often felt as if he was in over
I felt a rush of adrenaline as I read the words he wrote five years ago, “I love it!”
his head. I know the feeling, George. I’m sure
I was looking for an email yesterday and was
many of us share the same emotion.
surprised to find a five year-old message from
Those of you who know me well know that
a business leader in New Orleans who was
one of my degrees is in theology, and I love
page 12 SUMMER 2017 imPRESSions
keeping up with what various groups believe.
My friend was surprised that I wasn’t surprised.
consultant. He said, “You know what the
I often say I have a little Quaker in me, even
It’s enough to get a guy down, but not me. At
difference is with them, and why I like working
though I’m not Quaker, because I love the
least not for long.
with their group?”
when standing alone against great opposition,
I just think about Roger Holmes and those
Obviously I asked.
has a significant chance of being right.
papers in Western Canada and his work to
Quaker belief that a single individual, even
move them back into local hands. And I think
“The difference is, they leave the management
When I was being told no one would ever
about Victor Parkins in Tennessee, who I just
of their papers in the hands of the publishers
print a newspaper ad or page from a PDF file,
got off the phone with, and his papers. He
and staffs, and they have good newspapers
by the very people I thought would be most
told me they are doing really well, increasingly
because they do.”
excited about the possibility, those voices didn’t
better each year.
sway me. That’s one of the things the head of Adobe thanked me for all those years ago.
I know I’m preaching to the choir, but I think about some of the biggest names in the
sometimes the choir needs to be reminded
business who contact me to let me know they
they sound good.
When I read, as we all do, that newspapers
read my columns and agree with my thoughts
are dying, it doesn’t slow me down, because
that local management of newspapers is the
The printed word isn’t dying. You can find the
I know the truth.
only way to keep them successful.
books I publish in bookstores and all the usual online retailers. The printed versions outsell
Two months ago, a friend told me he attended
Last night, I was on the phone with legendary
the digital versions by a long-shot. Most of the
a civic club meeting and the guest speaker was
newspaper consultant Ed Henninger. We talk
studies I find show a 4 percent drop in digital
the daily newspaper editor from his town. My
almost every day. The conversation moved
book sales over the past year.
friend told me he was shocked when the editor
toward the topic of newspapers, as it always
told the group that newspapers were near
does, and our concern for groups that contin-
Why have some of our brethren fallen for
death and they would be better off to find
ually press the “newspaper is dying” message.
the “print is dead” line? Well, that’s another
alternative sources, primarily online news sites, to get their information.
column for another day. My 800 words were Then Ed told me about one of the national
used up 90 words ago.
newspaper groups he works with as a
imPRESSions SUMMER 2017
The Power of Repetition. The Power of Repetition. The power of... By John Foust, Raleigh, NC
Catherine climbed the ranks from sales person to sales manager at her paper. “Although I’ve been in the business for a long time,” she told me, “there’s always a new way to look at advertising.” She mentioned a recent trip to a fast food restaurant. “I was between meetings in a nearby town and needed a quick lunch. So I dropped by McDonalds. It had been over a year since my last trip to a McDonalds, and I was trying to choose between two of their trademark products, a Big Mac and a Quarter Pounder. I was planning to ask the cashier about the ingredients in the Big Mac, then all of a sudden I remembered their famous television jingle from my childhood. ‘Two all-beef patties, special sauce, lettuce, cheese, pickles, onions on a sesame seed bun.’ I hadn’t thought about that in years, but it was in my memory bank. I did an online search later and was proud that had I remembered every ingredient in the proper order.” That McDonalds campaign ran for about a year and a half in the mid-Seventies. And 40 years later, Catherine still remembered. That’s the power of repetition. Would she have remembered the jingle if it had run only one time? Not a chance. Did you learn the multiplication tables by going through them one time? What about the alphabet? Can you hear a new song one time and sing along the next time you hear it on the radio? Catherine’s experience reinforced her belief in the importance of repetition in advertising. “I remember one advertiser – an apartment developer – who wanted to run a splashy grand opening ad. But he didn’t want to run anything at all after that. He figured the grand opening would create so much buzz in the market that he wouldn’t need to advertise any more for a long time. In the short run, it would have been nice for my paper to have that full-page, full color ad, but
page 14 SUMMER 2017 imPRESSions
we knew it would have been a waste of his budget. We worked hard to talk him into turning that full-page budget into a mini-campaign that stretched over several weeks. We felt if we could demonstrate the value of repeating his message – with measurable results – then we could talk about extending the campaign. Our strategy worked, and he became a consistent advertiser.” Catherine explained that her team tells advertisers about two key principles of advertising: reach and frequency. How many people will they reach? And how frequently will they reach them? Yes, a business can run one ad one time and reach all the readers in her paper’s distribution base. But without frequency, there’s little chance for success. “Most of the time, it’s a simple concept for advertisers to understand,” she said. “Once they realize that repetition is a solid strategy, they are willing to hear how to make it work. Everybody wins. They get better results and we increase our ad count.” © Copyright 2017 by John Foust. All rights reserved. John Foust has conducted training programs for thousands of newspaper advertising professionals. Many ad departments are using his training videos to save time and get quick results from in-house training. E-mail for information: [email protected]
Do YOU remember all the Big Mac ingredients?! Brush up by watching the commercial from 1975
LEGALESE By Nick Fiorenza FERRARA, FIORENZA PC
Updated (but not Final) New York Paid Family Leave Regulations Issued As you are probably aware,
placed children); and/or
Collective Bargaining Agreement Alternative
New York Paid Family Leave
• addressing matters arising from a family
The law provides that if a collective bargaining
(PFL) law will take effect on
member’s call to active military service.
agreement provides benefits that are at least
January 1, 2018. However,
Some of the more important changes/
as favorable as the mandated PFL benefits the
ever since the first set of
clarifications in these revised regulations
employer is relieved of its obligation to comply
regulations designed to
are as follows:
with the new law. What was unclear was
implement this law were
whether such an agreement could provide rules
issued in February 2017, there have been a
that differ at all from the requirements in the
number of lingering questions about how
The first set of regulations created some
law. The updated regulations permit unions to
the new law will work. In May, the Workers’
confusion about which employee will be
collectively bargain for establishing different
Compensation Board issued an updated set
eligible to take PFL by making different rules
eligibility standards for PFL based on actual
of proposed regulations for New York’s Paid
applicable to “fulltime” and “part-time”
time worked, so long as it does not extend
Family Leave Law, addressing some -- but not
employees. The revised regulations do away
beyond 26 consecutive work weeks or 175
all -- of the concerns raised during the initial
with those labels and instead adopt a uniform
day thresholds. In other words, the updated
eligibility requirement. Should these proposed
regulations would permit a shorter eligibility
regulations become final, an employee whose
threshold under a collective bargaining
By way of reminder, when this law is fully
regular weekly work schedule is 20 hours or
agreement but not a longer one.
implemented in 2021, it will provide eligible
more will become eligible for PFL provided
employees with up to 12 weeks of PFL during
that the employee has been employed for at
Notice of Need for Intermittent Leave
a 52-week period for:
least 26 consecutive work weeks. Employees
Brought in Line with FMLA
• caring for a family member (defined
regularly scheduled to work less than 20 hours
Unlike the federal Family and Medical Leave
as child, parent, grandparent, grandchild,
per week will become eligible after 175 days of
Act (FMLA), intermittent PFL can only be taken
spouse, or domestic partner) with a
in full-day increments as opposed to half-
serious health condition;
day, hourly or shorter periods. In a further
• child bonding (with newborn or recently-
departure from the FMLA, the initial proposed
imPRESSions SUMMER 2017
regulations provided that an employee need
However, an employee may elect to use accrued
contribution rate will be 0.126 percent of an
only provide notice of his/her need for leave at
paid time off to bridge the gap between his/
employee’s weekly wage, up to a maximum of
the beginning of PFL. The updated regulations
her salary and the wage replacement received
$1.63 per week.
bring the rules more in line with the FMLA by
under PFL laws.If an employee refuses to apply
requiring employees to provide notice of the
for PFL benefits, employers may still designate
What Should you do to Prepare?
need for leave as soon as practicable before
the leave as both FMLA and PFL.
In order to be prepared for the effective date of
each day of intermittent PFL.
this new law, employers should consider taking Issues Related to Employee Contributions
the following actions:
Further Clarification with Respect to
Remain Somewhat Unclear
• Develop separate but connected family
Interplay between FMLA and PFL Law
The PFL law is supposed to be financed
leave policies which take into account the
The updated regulations clarify the operation
entirely through employee payroll deductions.
interplay between the FMLA and PFL law;
of the FMLA and the PFL law when an
The updated regulations did not change the
• Consider obtaining required PFL coverage,
employee is eligible for both as follows:
provision contained in the initial regulations
either through an insurance carrier or as a
FMLA leave taken for an employee’s own
which gave employers an option to begin
serious health condition will not reduce the
making those deductions on July 1, 2017. This
• In consultation with your carrier, consider
employee’s PFL leave entitlement (for example,
continues to cause some concern given that
whether you should begin making payroll
a sick parent may exhaust his/her 12 weeks
there appears to be a possibility that if enough
deductions on or about July 1, 2017; and
of FMLA leave prior to the birth of a child and
employers do not begin withholding those
• Review and analyze any collective bargaining
then take 12 weeks of childbonding PFL leave).
funds six months in advance, there may not
agreements (CBAs) to determine what,
If an employer properly designates an
be enough money to operate the leave system
if any, changes will need to be made
employee’s leave as both FMLA- and PFL
beginning in January.
employee to use accrued paid time off in
Likewise, the updated regulations failed to
accordance with the provisions of the FMLA.
provide guidance as to the specific amount
CLICK HERE for a link to online Paid Family Leave resources
This means that employers may not require
of the deduction. However, on June 1, 2017,
that employees use accrued PTO when the
the New York State Department of Financial
employee is otherwise receiving pay during PFL.
Services has released its determination that the
qualifying, the employer may require the
page 16 SUMMER 2017 imPRESSions
CLICK HERE to download the Workers’ Compensation Board Final New York Regulations
NEW! INTRODUCING ADSENSE As you know, AdNetworkNY classified ads are the association’s largest source of revenue and also fund the member benefits our FCPNY publishers enjoy. As our classified advertising market declines we consistently seek new alternative revenue sources to replace those lost classified dollars. This communication is an introduction to a new program that will do just that. Effective immediately, FCPNY is launching a Google AdSense
possible. This code is for a responsive ad – VARIABLE SIZE (one size
Network. We are asking our member publications to set aside
fits all). Responsive ad units allow you to support a wide range of
one unsold display ad space on your website and designate it for
devices (i.e.,computers, phones,tablets, etc.) by automatically adapting
this program, much like the way you set aside space in your print
their size to fit your page layout. Regardless of which device users
publications to run the AdNetworkNY ads. Our project consultant,
use to visit your site, responsive ad units can help you provide a great
fellow weekly publisher Joe Mathes, will fill the donated space with
ads from Google’s AdSense Network and FCPNY will benefit from the revenue from that one spot on your publication website.
Other ad sizes are available upon request. We have carefully filtered out ads pertaining to dating, chat, gambling, alcohol, tobacco and
The Board of Directors approved this program enthusiastically. They
other potentially offensive categories.
also agreed to begin the new website advertising network by placing the AdSense code on all board member sites in order to perfect the
If the process I have described sounds like Greek to you and you are
system before rolling it out to the full FCPNY membership.
not tech savvy, not to worry; your IT person or website vendor should be able to place it on your site with relative ease. If you do not have a
The FCPNY AdSense Network will help your association continue to
tech saavy person on your staff, or at your disposal, FCPNY can also help
provide member benefits like: CVC audits and readership studies,
you. If you have any technical questions or need assistance in
AdMall sales and research tools, conferences, Leadership Summits,
placing the code, contact Dan at 877-275-2726 or [email protected]
on-site and online training with Tom Cuskey, imPRESSions newsletter, human resources support and more. Your participation is vital and urgent!
Thank you again in advance for your participation, your timely placement of the FCPNY AdSense code on a premium position of
We will provide you with an FCPNY AdSense Network code for your
your website is greatly appreciated. If you are interested in placing
website at the following site http://altrevtech.com/_/FCPNY.
more than one ad on your website we can help you do so and each
Please place this individualized code on your website as soon as
additional ad will be paid directly to you in full.
imPRESSions SUMMER 2017
ASSOCIATE MEMBERS By Patronizing Our Associate Members... We Say Thank You for Their Support AdMall/Sales Development Services Inc. Virtual sales assistant for media advertising.
Denise Gibson 600 N. Cleveland Ave., Suite 260 Westerville, OH 43082 Phone: 304-863-6748 Fax: 800-548-4223 [email protected]
Barrett Concepts Provides an array of web services and consulting.
Brad Barrett 138 Palm Coast Pkwy., Suite 187 Palm Coast, FL 32137 Phone: 888-567-9483 [email protected]
Bartash Printing, Inc. Printer of weekly newspapers, direct mail shoppers and niche publications such as real estate, auto, parenting, boating and more.
Eric Roberts 5400 Grays Ave. Philadelphia, PA 19143 Phone: 215-724-1700 Fax: 215-724-3313 [email protected]
page 18 SUMMER 2017 imPRESSions
Buffalo News (The) Newspaper printing, commercial sheet fed printing, bindery services, website design, website and search optimization, distribution services, direct mail, TMC and insert printing.
Bryan Carr 1 News Plaza Buffalo, NY 14240 Phone: 716-849-4171 [email protected]
Circulation Verification Council (CVC) Circulation audits and readership studies.
Tim Bingaman 338 S. Kirkwood Rd., Suite 102 St. Louis, MO 63122 Phone: 800-262-6392 Fax: 314-822-0666 [email protected]
CoolerAds.com Offering Web solutions for community papers.
Joe Nicastro 5 Vista Dr. Flanders, NJ 07836 Phone: 973-809-4784 Fax: 240-332-7489 [email protected]
Independent Free Papers of America (IFPA) Community newspaper association of member publications with independent owners.
Gary Rudy, Executive Director 107 Hemlock Dr. Rio Grande, NJ 08242 Phone: 800-441-4372 Fax: 609-889-8359 [email protected]
JB Multimedia, Inc. Displays publications online with an interactive digital edition.
Robert Durso P.O. Box 704 N. Bellmore, NY 11710 Phone/Fax: 888-592-3212 [email protected]
Kamen & Co. Group Services Free distribution newspaper, shopper and magazine appraisers, and broker and management consultants.
Kevin B. Kamen 626 RXR Plaza, West Tower, 6th floor Uniondale, NY 11556 Phone: 516-379-2797 Phone FL Office: 727-786-5930 [email protected]
MediaBids.com Mediabids’ free, online tools allow publications to sell ads in print and digital editions to businesses across the U.S. Additionally, newspapers can run customsized ads from national, direct-response advertisers and get paid for each call the ads generate.
June Peterson 448 Main St. Winsted, CT 06098 Phone: 860-379-9602 Fax: 860-379-9617 [email protected]
Metro Creative Graphics, Inc. The largest and most comprehensive adbuilding, revenue-generating, art and advertising service. Available online at MetroCreativeConnection.com
Gwen Tomaselli 519 Eighth Ave. New York, NY 10018 Phone: 800-223-1600 Fax: 212-967-4602 [email protected]
MSG Payment Systems Comprehensive menu of payment systems, including credit and debit card processing; eCommerce; recurring payments; ACH/eCheck processing; mobile payments; payroll;
ASSOCIATE MEMBERS Customer Information Manager; and more.
Paul Huntley 10555 New York Ave., Suite 101 Urbandale, IA 50322 Phone: 888-697-8831 Fax: 515-334-7461 [email protected]
MultiAd Providing virtually everything needed to create and sell retail, classified and co-op advertising. The industry’s largest selection of art, ads, photographs and more.
Mary Armstrong 1720 West Detweiller Dr. Peoria, IL 61615 Phone: 800-245-9278, ext. 5324 Fax: 309-690-5989 [email protected]
Penny Lane Promotional Products An advertising specialty service with over 300,000 products available to display your company logo, including brand-name clothing embroidered or screened.
Lorie Browne 1471 Rt. 15 Avon, NY 14414 Phone: 585-226-3103 [email protected]
Saturation Mailers Coalition (SMC) SMC represents saturation mailers— including free papers, shared mailers, and
coupon envelope mailers—that share a common interest in maintaining fair and reasonable postal rates and regulations.
Donna Hanbery 33 South 6th St., Suite 4160 Minneapolis, MN 55402 Phone: 612-340-9350 Fax: 612-340-9446 [email protected]
Software Consulting Services, LLC Founded in 1975, SCS’s business is providing software to newspapers of all shapes and sizes. SCS’s Community Advertising System packages the core systems a publisher needs to put out a paper, from ad order entry and accounting to ad dummying and pagination. SCS also provides on-premise equipment to run the system and 24/7/365 support as part of an affordable monthly subscription.
Phil Curtolo 630 Municipal Dr., Suite 420 Nazareth, PA 18064 800-568-8006 [email protected]
Standard Rate & Data Service (SRDS) Connects publishers with media decision makers all day, everyday. SRDS.com has powerful functionality to help buyers select markets and newspapers in which to place their advertising dollars.
David Crawford 1451 Millmoore Terrace Dacula, GA 30019 Phone: 770-614-0588
Fax: 847-375-4606 [email protected]
Trumbull Printing A full-service commercial printer with complete prepress, binding, mailing, inserting and shipping capabilities. Specializing in news-papers, publications, shoppers, catalogs, magazines, directories, coupon books, college course catalogs, business and financial periodicals, freestanding inserts and advertising supplements. Contact us for a free quote.
Gustave C. Semon 205 Spring Hill Rd. Trumbull, CT 06611 Phone: 203-261-2548 Fax: 203-261-8310 [email protected]
Faster than a mailing! More powerful than an online ad! Only $1200 for 500,000 Homes!
Associate members enjoy professional access to our publishers and decision makers
is all about We’re sharing! all about sharing! Send us your company news, staff notes, sales promotions and other good news to share with fellow members.
Contact Dan at [email protected]
for more information
Especially photos!! Email them to: [email protected]
is all about sharing!
imPRESSions SUMMER 2017
Action Power Memo
Joe’s Knows: Your monthly dose of motivation for winners! by Joe Bonura,CSP
Finishing Strong Plus 10
My friend and client Amy Jo Condo ran track in college, the 100 and 200 meters and the 4X100 and 800 meter relays. Her University of Louisville track coaches George Berry and Karen Watson could have called them the 110, 210 and 4X110 and 810 races because the coaches always made the track team run an extra 10 meters before they finished. Their imagined finish line was always 10 meters beyond the actual finish, and that way they always tore through the finish at optimum speed. Amy Jo runs her company, Blaze Products, with that same philosophy.
Recently, I watched a sports report of what turned out to be the Oregon State second place finisher who raised his hands in victory as he approached the finish line. The ultimate first place finisher scooted right by and earned the first place position. He must have been coached by George and Karen.
And the winner Is
In the 1957 Kentucky Derby, legendary jockey Bill Shoemaker, riding Gallant Man, misjudged the finish line and stood up in the stirrups before
page 20 SUMMER 2017
the finish. He was ready to savor victory when Bill Hartack, riding Iron Liege, surged past and won the 1957 Kentucky Derby by a nose.
No Go - No Goal
This past season in the National Football League, a wide receiver started celebrating a touchdown before crossing the goal line. He dropped the ball too early and pranced into the end zone. He started to do his signature victory dance when he realized that he had not scored, and the opposing team fell
on the fumble. That was a costly lesson for him and for his team.
Our reach should always exceed our grasp. Advertising legend Leo Barnett had a statement engraved at the entrance of his building. It read, “Reach for the stars, and at least you won’t come up with a hand full of dirt.” Our reach should always exceed our grasp in all areas of our lives.
SALES 101 Continued
This morning, I decided to push myself. Whereas, I walk for 30 minutes every day, today I decided to push beyond my normal time and go an additional 30 minutes. When I approached the third 30-minute milestone, I was tired and ready to quit.
I remembered a message from the late motivational speaker Earl Nightingale: If you keep going, you will work through your fatigue and experience a second wind. I went for another 30 minutes, and after the first 10 minutes, the fatigue was gone, and I finished feeling great. I felt great because I pushed beyond what I thought was enough.
The same principle holds true in selling: Always look beyond and go beyond what you normally do. If you normally make 25 sales calls a day, push it up to 30 sales calls a day. At the end of the week, you will have made an additional 25 calls, or to express it another way, you will have worked an extra day.
Make It a Habit
The same holds true for the number of hours you put in on your sales job. Why not start just 30 minutes earlier or work 30 minutes later every day for the next 30 days. In 30 days, it will become a habit, and you will not even have to think about it. The good news is that
every month, you will have picked up another 10 hours of productive selling time.
Beginning tomorrow, set your alarm clock 30 minutes earlier than you normally rise. Place the clock on the other side of the room, and when it goes off, you will have to get out of bed to turn it off (no snooze alarm allowed). Turn on the shower immediately and jump in. You will increase your available productive hours every week. Do it for 90 days, and you will put an additional 45 hours (and additional dollars in the bank). That is 45 hours that you would have spent looking at the inside of your eyelids. © 2015 Joe Bonura & Associates, Inc.
! E V O M on THE As of September 1st our new mailing address is: 217 N. Franklin Street, Suite B Watkins Glen, NY 14891 Our primary phone number will remain the same: 315-472-6007.
Our toll free number will also remain unchanged: 877-275-2726. Only our Fax number will change. It will now be: 607-535-2939. We look forward to continuing to serve you from our new office located in the HiLites publication building in Watkins Glen. Please change our contact information in all of your records and begin using our new address and fax number on September 1st.
See Complete information in Dan Holmes’ Executive Director’s message on Page 3
imPRESSions SUMMER 2017
SMC UPDATE By Donna E. Hanbery, SATURATION MAILERS COALITION
Dear SMC Members:
Governors. The Postal Service is relying on
discussion and concern when Chief Market-
authority that was given to the Postal Ser-
ing Officer Jim Cochrane visited the PostCom
As an Association leader,
vice to plan and file a “standard” rate case
board meeting earlier this month. The service
I am invited to partici-
before the last Governor’s term ended. There
is urgently asking all major mailers, and as-
pate in periodic meetings
are some questions in the industry about the
sociation leaders, to address whether or not
with the Postal Service
legality of the Postal Service doing any price
these volume declines are atypical or if this
executive staff and other association leaders.
changes, major or standard CPI, without any
type of decline may continue. If there contin-
A meeting took place on Tuesday, July 28,
independent Governors left.
ues to be a significant decline in categories
2017. Here are a few highlights of interest from that meeting:
like pre-sorted first, and other mail, the Postal 3. The Postal Service will be filing its move-
Service may need to plan for more radical
up date case with the Postal Regulatory
adjustments in its operations and work force.
1. The Postal Service is planning to file a
Commission in the next week. For persons
“typical”, CPI price adjustment in October
that maintain mailing lists, the attention to
6. We had a candid conversation about the
with an implementation date in January.
mail update changes and requirements is
NALC contract. It is scheduled for ratifica-
Although the Postal Service would like to see
important. This is not an area that SMC
tion by the union in later July. The industry
reform legislation passed, and many asso-
had expressed concern that the contract
ciations and mail stakeholders believe that
gave COLA increases that were greater than
postal reform legislation would be beneficial
4. There was an announcement that some
CPI and had other “press” that suggested
for all in the long term, the prospects for pas-
mailers are seeing significant increases in
the Postal Service was continuing the pat-
sage do not seem strong, so the October rate
paper prices, for various grades of paper, in
tern of paying postal labor much higher than
filing is most likely to be a standard CPI filing.
the area of $2.00/CWT.
competitive wages paid by other distribution companies and USPS competitors. Senior
2. In discussing its authority for the CPI rate
5. The Postal Service discussed at length its
management responded that the contract did
filing, the Postal Service noted that it cur-
concern about declining volumes in all classes
give them savings in terms of more flexibility
rently has no acting, independent, Board of
except shipping. This was also a topic of
and ability to hire employees that are paid at
page 22 SUMMER 2017 imPRESSions
a lower wage rate. Senior executives stated
mailers to understand, and explain
free papers and papers with editorial, would
that the press about the benefits of the con-
to customers. Increases in volume that
be interested in using the Postal Service as a
tract comes largely from union leaders and
are stimulated by Postal Service promo-
distribution provider if the Postal Service was
that the Postal Service has not wanted to do
tions, incentives, and the higher break
more engaged in working with and attracting
anything to deter ratification by “boasting”
point, may come further down the road.
customers in these areas.
The Postal Service™ published an article in
about the flexibility or benefits the contract gives to USPS management.
o Postal rates and signals about postal
prices, may have a greater impact on
the March 16, 2017, Postal Bulletin, providing
7. We had a productive postal and indus-
Postal Service business and volumes
additional information about the rebranding
try discussion about reasons for the volume
than other economic indicators. The
of Standard Mail® as USPS Marketing Mail™.
loss. Prior to this meeting, I had worked with
economy may be doing great, but if
The article stated that the Postal Service and
other association leaders to do a memo com-
the Postal Service is raising prices higher
mailing industry continue to collaborate on
ing from our associations about the impact of
than competitors, it will see a loss of
an implementation timeline for the required
postal rates, and the Service’s efforts to “bust
use of new postage markings and permit imprint indicia. Until then, mailers should con-
the rate cap” and get rates that are higher
tinue to use the “Standard Mail” markings.
than CPI, focusing on the affect this would
have on mailers and advertisers. Some of the
might have lost due to exigency was
Revisions were made to the DMM and Quick
points we stressed include:
ameliorated by other providers, like mail
Service Guide 604d to support the continued
service providers and printers and the
use of the Standard Mail markings.
o Some of the business the Postal Service
o Postal Service declines in volume may
cost of paper, keeping end users prices
come sometime after the Postal Service
lower to retain business. Now there are
raises or threatens to raise rates.
likely to be increases in paper costs and
Marketers fix their budget well in
other cost inputs that could impact the
advance and do not simply pay more
when the Postal Service raises prices.
o Even good things, like the increase in
the break point, take a long time for
I made points, along with the National Newspaper Association leader, that many
As an update, the Postal Service continues to work with the industry on this change. We are estimating a “begin to transition” date in mid-2018. In the meantime, we continue to request that customers do not transition to the new markings until the final details are published through a DMM Advisory and Industry Alert.
imPRESSions SUMMER 2017
Whether you’re hot or cold on network classified ads they can drive you straight to success.
AdNetworkNY brings results, value and revenue to advertisers, publishers and salespeople. Just sell one and see what happens. We have zones that work for them and incentives that work for you. CLICK CLICKHERE HERE FOR RATES & INFO
Call 877-275-2726 or email [email protected]