Fiery sm

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Fiery® X3eTY 50_45C-KM

Service Guide A guide for service technicians

EFI Part Number: 45062331 14 May 2007

PUBLICATION ISSUED BY: Olivetti S.p.A. 77, Via Jervis - 10015 Ivrea (TO) Italy Copyright © 2007, Olivetti All rights reserved

Contents Overview Precautions Exploded view Soft power button Power up Connector panel and DIAG board interface Shut down and access of the Fiery X3eTY for service Checking connections Removing and replacing the motherboard Removing and replacing components Interface board DIMMs BIOS chip Battery CPU and CPU cooling assembly DIAG board Enclosed fan Soft power button Power supply Hard disk drive Restoring functionality after service Printing Fiery X3eTY pages Verifying connection to the network System considerations regarding connection to the network System software System software installation reminders Installing system software over the network port Installing system software using a USB flash drive Specifications Hardware features Networking and connectivity Safety and emissions compliance The troubleshooting process Where problems occur Before you go to the customer site Preliminary on-site checkout Checking connections Symptoms and solutions Checking the network Printing to the Fiery X3eTY Clearing the CMOS and power-up settings

1 2 5 6 6 7 7 12 14 17 18 20 21 22 23 27 28 29 30 31 34 35 37 38 39 39 39 43 47 47 47 48 49 49 51 52 52 55 67 67 69

Index

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iii

Overview

Overview The Fiery X3eTY Color Server embeds computer connectivity and highly efficient PostScript and PCL printing capacity into 50_45C-KM print engines. Generally, the Fiery X3eTY does not require regular maintenance. The Fiery X3eTY is shipped with all necessary software already installed. Use the procedures in this guide to inspect, remove, reseat, or replace major hardware components and to reinstall system software. Replacement parts for the Fiery X3eTY are available from your authorized service support center. You must reinstall system software if you replace the hard disk drive (HDD) or receive a more recent version of the system software. You may also reinstall system software as a way to troubleshoot the system.

F IGURE A

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Printing system

Service Manual

1

Precautions

Precautions Always observe the following general precautions when servicing the Fiery X3eTY assembly: 1.

Report any shipping damage.

If you see any evidence of shipping or handling damage to packing boxes or their contents, save the damaged boxes and parts, call the shipper immediately to file a claim, and notify your authorized service/support center. 2.

Never alter an existing network without permission.

The Fiery X3eTY is probably connected to an existing Local Area Network (LAN) based on Ethernet hardware. The network is the link between the customer’s computer, existing laser printers, and other prepress equipment. Never disturb the LAN by breaking or making a network connection, altering termination, installing or removing networking hardware or software, or shutting down networked devices without the knowledge and express permission of the site administrator. 3.

Never assign an IP address in Network Setup.

Only the site administrator should assign an IP address on a network device. Entering an incorrect IP address to the Fiery X3eTY can cause unpredictable errors on any or all devices. 4.

Follow standard ESD (electrostatic discharge) precautions while working on the internal components of the print engine.

Static is always a concern when servicing electronic devices. It is highly unlikely that the area around the print engine is static-free. Carpeting, leather-soled shoes, synthetic clothing fibers, silks, and plastics may generate a static charge of more than 10,000 volts. Static discharge is capable of destroying the circuits etched in silicon microchips, or dramatically shortening their life span. By observing standard precautions, you may avoid extra service calls and save the cost of a new board. When possible, work on a ground-connected antistatic mat. Wear an antistatic wristband, grounded at the same place as the antistatic mat. If that is not possible: • Attach a grounding strap to your wrist. Attach the other end to a good ground. • When you remove an electronic component, place it into an antistatic bag immediately. Do not walk across a carpet or vinyl floor while carrying an unprotected board. • Leave new electronic components inside their antistatic bags until you are ready to install them. • When you unpack the electronic components, touch a metal area of the print engine to discharge the static on your body. Place the components on a grounded antistatic surface, component-side up.

2

5.

Avoid flexing a printed circuit board, and handle it by opposing edges (not corners) only.

6.

Never set a cup of coffee—or any liquid—on or near any components or the print device.

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Precautions

Power Supply Cord Notice CAUTION: The power supply cord is used as the main disconnect device. Ensure that the socket-outlet is located/installed near the equipment and is easily accessible. ATTENTION : Le cordon d’alimentation doit être débranché pour une mise hors tension totale du produit. La prise de courant doit être située ou installée à proximité du matériel et être facilement accessible. ATTENZIONE: Il cavo di alimentazione deve essere scollegato per interrompere completamente la corrente. Accertarsi che la presa di corrente si trovi o sia installata vicino alla macchina e sia facilmente accessibile. ACHTUNG: Der Netzstecker dient zur sicheren Trennung des Gerätes von der Stromversorgung. Stellen Sie sicher, dass sich die Steckdose in unmittelbarer Nähe des Gerätes befindet und leicht zugänglich ist. CUIDADO: El cable de alimentación eléctrica se utiliza como dispositivo de desconexión principal. Asegúrese de que el enchufetoma esté situado/instalado cerca del equipo y que sea fácilmente accesible. CUIDADO: O cabo de força é usado como dispositivo principal de desconexão. Assegure-se de que a saída de energia esteja localizada/instalada próxima ao equipamento e facilmente acessível. VOORZICHTIG: Het netsnoer moet worden uitgetrokken om de stroomvoorziening te onderbreken. Zorg ervoor dat het stopcontact zich dicht bij het apparaat bevindt en gemakkelijk toegankelijk is.

Lithium Battery Notice CAUTION: Danger of explosion if battery is replaced with incorrect type. Replace the battery only with the same type recommended by the manufacturer. Dispose of used batteries according to the manufacturer’s instructions. ATTENTION : Il y a danger d’explosion en cas de remplacement avec le mauvais type de batterie. Remplacer uniquement avec une batterie du même type recommandé par le constructeur. Les batteries usagées doivent être jetées conformément aux instructions du fabricant. ATTENZIONE: Pericolo di esplosione se la batteria viene sostituita con un tipo non corretto. Usare esclusivamente batterie del tipo consigliato dal produttore. Lo smaltimento delle batterie deve essere effettuato in base alle istruzioni del produttore. ACHTUNG: Es besteht Explosionsgefahr, wenn die Batterien durch einen falschen Batterientyp ersetzt werden. Ersetzen Sie sie deshalb nur durch denselben, vom Hersteller empfohlenen Typ. Entsorgen Sie leere Batterien entsprechend den Anweisungen des Herstellers. CUIDADO: Existe peligro de explosión si la batería se sustituye por una de un tipo incorrecto. Sustituya la batería sólo por una batería del mismo tipo que recomienda el fabricante. Deseche las baterías usadas según las instrucciones del fabricante. CUIDADO: Há perigo de explosão se a bateria for substituída por outra de tipo incorreto. Substitua apenas por outra de mesmo tipo, recomendada pelo fabricante. Descarte as baterias usadas conforme as instruções do fabricante. VOORZICHTIG: Het vervangen van de batterij door een verkeerd type kan ontploffing veroorzaken. Vervang de batterij uitsluitend door hetzelfde, door de fabrikant aanbevolen type. Het wegwerpen van batterijen dient volgens de voorschriften van de fabrikant te gebeuren.

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Precautions

Short Circuit Protection WARNING: This product relies on the building’s installation for short-circuit (overcurrent) protection. Ensure that a fuse or circuit breaker no larger than 120 VAC, 15A U.S. (240 VAC, 10A international) is used on the phase conductors (all current-carrying conductors). ATTENTION : La protection contre les courts-circuits (surtension) du produit est assurée par l’installation électrique du local où il est installé. S’assurer qu’un fusible ou un disjoncteur inférieur ou égal à 120 V CA , 15 A aux Etats-Unis (240 V CA, 10 A dans les autres pays) est utilisé pour les conducteurs de phase (conducteurs de courant). AVVERTENZA: La protezione contro i cortocircuiti (sovracorrente) del prodotto dipende dall’impianto elettrico dell’edificio in cui è installato. Accertarsi che sui conduttori di fase (che portano la corrente) venga utilizzato un fusibile o interruttore non superiore a 120 Vc.a., 15 A negli Stati Uniti (240 Vc.a., 10 A internazzionale). WARNUNG: Dieses Produkt ist darauf angewiesen, dass im Gebäude ein Kurzschluss- bzw. Überstromschutz installiert ist. Stellen Sie sicher, dass eine Sicherung oder ein Unterbrecher von nicht mehr als 240 V Wechselstrom, 10 A (bzw. in den USA 120 V Wechselstrom, 15 A) an den Phasenleitern (allen stromführenden Leitern) verwendet wird. ADVERTENCIA: Este producto depende de la instalación del edificio en lo relativo a la protección frente a cortocircuitos (sobretensión). Asegúrese de utilizar un fusible o un interruptor de circuito que no sea de más de 120 V CA, 15A en EE.UU. (240 V CA, 10A internacional) en los conductores de fase (todos los conductores que transportan corriente). ADVERTÊNCIA: Esse produto depende da instalação de proteção contra curto-circuito (sobrecarga) do edifício. Assegure-se de que um fusível ou disjuntor de até 120 VAC, 15A U.S. (240 VAC, 10 A internacional) seja usado nos condutores de fase (todos os condutores de corrente). WAARSCHUWING: Dit apparaat wordt tegen kortsluiting (overstroom) beveiligd via de elektrische installatie van het gebouw. Zorg ervoor dat de fasegeleiders (alle stroomvoerende geleiders) beveiligd zijn met een zekering of stroomonderbreker met een maximale capaciteit van 120 V wisselstroom, 15 A in de V.S. (240 V wisselstroom, 10 A internationaal).

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Exploded view

Exploded view Key 1. Lid 2. CPU cooling assembly: a) Clamp b) CPU fan and heatsink 3. Interface board 4. DIMM 5. Battery 6. Fiery X3eTY motherboard 7. Fiery X3eTY power supply 8. Enclosed fan 9. HDD cable 10. HDD 11. DIAG board 12. DIAG board cable 1

7

13. Pan 14. Connector panel (see page 7) 15. Extender card 16. Rail 17. Soft power button assembly

2a 3

9

2b

5 10

15 4 8

6

11 16 12

13

14 17

N OTE : For cable connector information,

see Figure H on page 12. F IGURE B

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Fiery X3eTY exploded view

Service Manual

5

Soft power button

Soft power button The Fiery X3eTY has a Soft power button on the connector panel (see Figure C). The green LED in the Soft power button is on when the Fiery X3eTY is powered on. Press the Soft power button for two seconds to power on; press it for several seconds to shut down the Fiery X3eTY. Using the Soft power button to shut down the Fiery X3eTY does not power off the Fiery X3eTY completely. Always shut down the Fiery X3eTY properly before you unplug the AC power cable. Unplug the AC power cable from the wall outlet before you disconnect other cables connected to the Fiery X3eTY. Cable disconnections require a complete power off.

Power up In general, always make sure that the Fiery X3eTY is warmed up before you turn on the copier. This is especially important if the system is using DHCP to assign IP addresses for network communication and a LAN cross-over cable connects the print engine to the COPIER port on the Fiery X3eTY.

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Connector panel and DIAG board interface

Connector panel and DIAG board interface [not used] USB port Type A (3) ON

[not used]

1 2

Service position [not used] LAN port ON

COPIER port (for a LAN cross-over cable)

1 2

Normal position

Soft power button

DIAG LEDs Interface connector (for image transmission)

Service switches

Front view

F IGURE C

External hardware interface

Shut down and access of the Fiery X3eTY for service The Fiery X3eTY Functions > Shut Down menu includes the following commands: • Restart Server—resets the Fiery X3eTY server software without resetting the underlying operating system. • Shut Down System—shuts down the Fiery X3eTY properly so that you can safely power off the Fiery X3eTY. • Reboot System—resets both the Fiery X3eTY and the underlying operating system, and then reboots the Fiery X3eTY. Choose Shut Down System when you are ready to inspect and/or service the Fiery X3eTY, according to the following procedure.

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Shut down and access of the Fiery X3eTY for service

TO

SHUT DOWN THE

F IERY X3 E TY

Always verify that the Fiery X3eTY is not in use before you power off or restart it. Make sure that the system is not RIPping or printing a job. Before you take the Fiery X3eTY off the network, always obtain permission from the network administrator. 1.

Press the Utility/Counter key on the print engine.

2.

Touch Controller Details.

3.

At the Idle screen, press the Menu button on the control panel LCD.

4.

Use the arrow buttons on the LCD to scroll and choose Shut Down from the menu.

Print Pages USB Media Server Suspend Printing Resume Printing

Shut Down Run Setup Run Diagnostics Tray Alignment F IGURE D

8

Choose this selection to access the Shut Down menu.

Menu options (2 of 3 screens)

5.

At the next menu, choose Shut Down System.

6.

Wait a few minutes for the green LED on the Soft power button to turn off.

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Shut down and access of the Fiery X3eTY for service

A CCESSING

THE

F IERY X3 E TY

To service the Fiery X3eTY hardware, shut down the Fiery X3eTY properly before you disconnect the AC power cord from the Fiery X3eTY. Power off and unplug the print engine before you remove the Fiery X3eTY from the print engine.

Print engine (right side)

Print engine (back)

Fiery X3eTY

COPIER port (for a LAN cross-over cable)

AC power cord connector and securing clamp

Interface connector (for image transmission cable)

F IGURE E

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Fiery X3eTY installed in the print engine

Service Manual

9

Shut down and access of the Fiery X3eTY for service

TO

OPEN THE

F IERY X3 E TY C AUTION : Before you touch any parts inside the Fiery X3eTY, make sure that you wear an

ESD grounding wrist strap and follow all ESD safety precautions. 1.

Shut down the Fiery X3eTY and the print engine (see page 8).

2.

Disconnect all external cables from the connector panel of the Fiery X3eTY: the LAN port cable to the LAN and the print engine cables (interface cable and the COPIER port cable). If the COPIER port cable is not attached to the print engine, see page 38.

3.

Disconnect the power cable from the Fiery X3eTY.

4.

Remove the four screws that attach the Fiery X3eTY to the print engine.

5.

Unhook and remove the Fiery X3eTY from the print engine.

Top screw locations (2)

Hook location

USB-A connector (1 of 3)

LAN port COPIER port for a LAN cross-over cable Soft power button

Interface connector (for image transmission)

Bottom screw locations (2)

F IGURE F

10

Accessing the Fiery X3eTY

Service Manual

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Shut down and access of the Fiery X3eTY for service

For detailed information about removing/installing the Fiery X3eTY, see the installation instructions that accompany the print engine (not included in this service guide). 6.

Place the Fiery X3eTY on a flat surface, and remove the 8 screws that secure the lid to the pan (see Figure G).

7.

Lift the lid just enough to reach the HDD SATA power cable (4-wire ribbon cable). C AUTION : Do not stretch, cut, or pinch the HDD cables with the lid.

8.

Disconnect the SATA power cable from the HDD.

9.

Disconnect the SATA data cable from the HDD.

10.

Remove the lid (with the HDD attached).

Set the lid and screws aside.

Lid

Screw (1 of 8)

HDD power cable (see Caution above)

HDD

HDD data cable

Pan

F IGURE G

Lifting the lid off the Fiery X3eTY pan

The Fiery X3eTY is now ready for inspection and service.

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Checking connections

Checking connections The most common causes of hardware problems are faulty or loose connections. Before you decide to replace any parts of the Fiery X3eTY, make sure to verify all cables and connections. If you have verified all external connections, check the internal connections.

Power supply

External fan

9 11a 11b 2

3a 3b 4

HDD 12

Pan

6

1

5

14 11c

10 7

15

8

Key to components, cabling, and motherboard labels

13

10. Soft power button cables to J9 front panel connector:

N OTE : Connectors that are not

13. DIAG board ribbon cable from DIAG board J1 to motherboard J2

J9 Front Panel Edge of motherboard

3. DIMM slots: a) DIMM2 for standard DIMM b) DIMM1 for optional DIMM

N OTE : Four wires left to right: red, black, red, yellow

6. PCI1 for interface board extender card

11. Power supply: a) to HDD b) to J18 c) to J11

7. LAN port (RJ-45 for network cable)

12. BIOS chip

4. Battery in battery socket F4 5. CPU cooling assembly to FAN1

JP1

SW

2. HDD, cable to SATA1

JP1

1. Fiery X3eTY motherboard

17 18

14. CMOS 3-pin jumper area JP1 SW LED

described are not used.

Default Position

Reset Position

15. RJ-45 for cross-over LAN cable to print engine (or to PC for system software installation) NOT SHOWN: Extender card Interface board Service switches

8. USB Type A ports (3) 9. Enclosed fan cable to motherboard FAN3

F IGURE H

12

Cable diagram

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Checking connections

TO

CHECK INTERNAL CONNECTIONS

C AUTION : Before you touch any parts inside the print engine, make sure that you wear an

ESD grounding wrist strap and follow all ESD safety precautions. 1.

Make sure that all Fiery X3eTY cables, devices, and DIMMs (dual in-line memory modules) are present, intact, properly aligned, and well seated in their connectors.

2.

Specifically check the following for proper installation in the pan: power supply, HDD, enclosed fan, motherboard, motherboard components (see page 17).

3.

Specifically check motherboard cable and component connections: Motherboard silk-screened label Component or cable DIMM1; DIMM2

Socket for upgrade option; Socket for standard DIMM

U15

PLCC32 socket for BIOS chip

SATA1

HDD cable from HDD SATA data connector

FAN3

Enclosed fan with attached cable N OTE : Airflow is out.

[on CPU, no label visible]

CPU cooling assembly

FAN1

CPU cooling assembly fan with attached cable

PCI1

Extender card for interface board

J18

Power supply with attached cable

F4

Battery (see “Specifications” on page 47)

J9 Front Panel [see footnote]

Soft power button with two attached cables (2 wires each): SW LED wires are red and black SW wires are red and yellow

SW LED SW

J9 Front Panel

N OTE : Four wires left to right: red, black, red, yellow

J11

Power supply with attached cable

J2

Ribbon cable to DIAG board at J1

JP1 CMOS 3-pin jumper area

Jumper position (see page 69)

N OTE : “Front Panel” is silk-screened in two places on the motherboard. Refer only to the label that

appears at J9, on the edge of the board in very small text. 4.

5.

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Specifically check all other power supply cable connections in the pan: Location

Component or cable

HDD

Power supply with attached SATA power cable

After verifying connections, if one or more Fiery X3eTY components is still not receiving power, check the print engine and its internal interface to the Fiery X3eTY (for information, see the documentation that accompanies the print engine).

Service Manual

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Removing and replacing the motherboard

Removing and replacing the motherboard When the Fiery X3eTY motherboard needs to be removed and replaced, use the following procedures. You can use a magnetic screwdriver if it is rated for electronic components. TO

REMOVE THE

F IERY X3 E TY

MOTHERBOARD

C AUTION : Make sure that you wear an ESD grounding wrist strap and follow standard

ESD precautions while performing this procedure. 1.

If possible, print a Configuration page so that you have a record of system settings and features (see page 35).

2.

Remove the Fiery X3eTY from the print engine, (see page 10).

3.

Remove the interface board according to the procedure on page 18.

4.

Disconnect the following cables from the motherboard (see Figure H on page 12): N OTE : Before you cut any tie-wraps, note the cable routing, so that you can properly

arrange the cabling later with new tie-wraps. Tie-wraps are included in the motherboard spare kit. • Power supply cable at motherboard J11 • Power supply cable at motherboard J18 • HDD cable at motherboard SATA1 • Enclosed fan cable at motherboard FAN3 • DIAG board ribbon cable at motherboard J2 • Soft power button cables (two) at motherboard connector labeled “Front Panel” Four wires left to right: red, black, red, yellow 17 18

SW LED SW

J9 Front Panel Edge of motherboard

5.

Remove the two screws that attach the rail to the pan. Remove the extender card from the motherboard connector PCI1. Set aside the rail, with the extender card attached, and the two screws.

6.

Remove the screws that secure the Fiery X3eTY motherboard to the pan (four screws) and the connector panel (four screws). Keep screws of the same type or function together.

7.

Slide the motherboard away from the connector panel cutouts.

Make sure to note the position of the “metal fingers” on the USB connectors so that you can reposition them later.

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Removing and replacing the motherboard

8.

Lift the motherboard out of the pan and set it on a flat, anti-static surface.

As you remove it, be careful to avoid stressing the motherboard or the surrounding cables in the pan. 9.

TO

If you are replacing the motherboard with a new motherboard, remove the CPU and CPU cooling assembly, DIMMs, and the BIOS chip from the old motherboard (see “Removing and replacing components” on page 17).

REPLACE THE MOTHERBOARD IN THE PAN

C AUTION : Make sure that you wear an ESD grounding wrist strap and follow standard

ESD precautions while handling Fiery X3eTY components. 1.

If you are installing a new motherboard:

• Transfer the CPU and CPU cooling assembly, DIMMs, and the BIOS chip. For the proper procedures, see “Removing and replacing components” on page 17. • Remove the battery from the new motherboard (see page 22). Set aside the battery so that you can replace it later. • Locate the jumper that is installed on the 3-pin jumper area JP1 on the motherboard. JP1 is located between motherboard connectors PCI2 and PRI-IDE. • Remove the jumper from the default position on JP1, and install it in reset position.

PCI2

PCI2

JP1 (default position)

PRI-IDE

JP1 (reset position)

PRI-IDE

• Wait one full minute. • Remove the jumper from the reset position on JP1, and reinstall it in the default position. 2.

Align the motherboard with the screw holes in the bottom of the pan, sliding the edge connectors into the connector panel cutouts.

As you install it, be careful to avoid stressing the motherboard or the surrounding cables in the pan. Make sure to position the metal fingers on the USB connectors.

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Removing and replacing the motherboard

3.

Install the motherboard screws into the pan (four screws) and connector panel (two screws).

Tighten the screws to the connector panel before you tighten the screws to the pan, to prevent stress on motherboard connectors. 4.

Connect the following cables from the motherboard (see Figure H on page 12):

• Soft power button cables (two) at connector labeled “Front Panel” Four wires left to right: red, black, red, yellow

17 18

SW LED SW

J9 Front Panel Edge of motherboard

The two 2-wire cables are labeled SW LED and SW. SW LED wires are red and black; SW wires are red and yellow. • DIAG board ribbon cable at J2 • Enclosed fan cable at FAN3 • HDD cable at SATA1 • Power supply cables at J11 and J18

16

5.

Install the extender card (with rail attached) into motherboard connector PCI1. Align the rail onto the pan and install the two screws you removed earlier.

6.

Install the interface board (see page 19).

7.

Reassemble the Fiery X3eTY (see page 34) and power on the Fiery X3eTY.

8.

Configure the date and time in Setup (for details, see the User Documentation CD).

9.

Print a Configuration page to verify system settings and features.

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Removing and replacing components

Removing and replacing components Before you decide to replace costly components, make sure to verify the connections between the print engine and the Fiery X3eTY. Also, verify the connections of each replaceable Fiery X3eTY component. For more information about troubleshooting, see page 49. The following sections describe how to remove and install removable/replaceable parts on the Fiery X3eTY: • Interface board • DIMMs • BIOS chip • Battery • CPU and CPU cooling assembly • DIAG board • Enclosed fan • Soft power assembly • Power supply • Hard disk drive (HDD) For information about replacing other components, see the documentation that accompanies the print engine. C AUTION : Make sure that you wear an ESD grounding wrist strap and follow standard

ESD precautions while performing these procedures.

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Removing and replacing components

Interface board C AUTION : Make sure that you wear an ESD grounding wrist strap and follow standard

ESD precautions while handling Fiery X3eTY components. The interface board connects directly to the extender card, which is connected directly to the Fiery X3eTY motherboard (see Figure I, below, and Figure B on page 5). Rail Interface board connected to extender card Jackscrew (1 of 2) Pan

Screws to pan (2)

Extender card in PCI1

F IGURE I

Interface board connections

Use the following procedures to remove or replace the interface board. C AUTION : Make sure that you wear an ESD grounding wrist strap and follow standard

ESD precautions while handling Fiery X3eTY components.

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Removing and replacing components

TO

REMOVE THE INTERFACE BOARD

1.

Remove the Fiery X3eTY from the print engine, (see page 10).

2.

Remove the two screws that connect the interface board to the pan (see Figure B on page 5).

You do not need to remove the rail or the two jackscrews. 3.

Disconnect the interface board from the bottom slot of the extender card.

Lift out the interface board from the pan. Set the board and the screws aside. TO

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REPLACE THE INTERFACE BOARD

1.

Insert the interface board into the bottom slot of the extender card.

2.

Attach the interface board to the pan with the two screws you removed earlier.

3.

Reassemble the unit and verify functionality (see page 34).

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Removing and replacing components

DIMMs C AUTION : Make sure that you wear an ESD grounding wrist strap and follow standard

ESD precautions while handling Fiery X3eTY components. Each DIMM (dual in-line memory module) is held in place by levers at each end of its socket on the Fiery X3eTY. The memory capacity for the Fiery X3eTY is 512MB. The standard configuration is one 256MB DIMM installed in socket DIMM2. To upgrade, install another 256MB DIMM in socket DIMM1. Approved DIMMs are available from your authorized service support center. TO

REPLACE OR UPGRADE A

1.

DIMM

To release a DIMM, push outward on the lever on each side of the DIMM (see Figure J). DIMM Lever

Socket notch

F IGURE J

Releasing a DIMM

2.

Slide the DIMM straight out of the socket to avoid damaging the DIMM or the socket, and set the DIMM aside.

3.

To install a DIMM, insert it straight into the socket. Push the DIMM into the socket until the levers snap into place.

The DIMM fits the socket only one way. The notch on the bottom of the DIMM should line up with the notch in the socket. Make sure that the levers close securely around the ends of the DIMM and that the DIMM is fully seated in its socket. Avoid flexing the board while you firmly seat the DIMM in its socket. 4.

Reassemble the unit and verify functionality (see page 34).

To verify memory capacity, print a Configuration page to check the amount of memory recorded.

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Removing and replacing components

BIOS chip C AUTION : Make sure that you wear an ESD grounding wrist strap and follow standard

ESD precautions while handling Fiery X3eTY components. The BIOS chip is located in the PLCC32 socket on the motherboard. The BIOS chip contains boot information, such as the startup diagnostics that the Fiery X3eTY uses when you power on the system. If you must install a BIOS chip, use the following procedure. TO

INSTALL THE

BIOS

CHIP

1.

Locate the motherboard PLCC32 socket (U15).

2.

If a BIOS chip is already installed in the socket, remove it using a PROM extractor.

Make sure not to put stress on surrounding components or connectors. 3.

Place the required BIOS chip on the socket so that the notch in the chip is aligned with the notch in the socket. Socket notch U

BIOS chip U

PLCC extractor

F IGURE K

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BIOS chip in socket

4.

Press down on the chip until it snaps into place.

5.

Reassemble the Fiery X3eTY and verify its functionality (see “Restoring functionality after service” on page 34).

Service Manual

21

Removing and replacing components

Battery The battery on the Fiery X3eTY board is located at F4. To replace it, use a 3V manganese dioxide lithium coin cell battery (Panasonic CR2032 or equivalent). CAUTION: There is danger of explosion if the battery is replaced with the incorrect type.

Replace only with the same type recommended by the manufacturer. Dispose of used batteries according to the manufacturer's instructions. ACHTUNG:

Es besteht Explosionsgefahr, wenn die Batterie durch eine Batterie falschen Typs ersetzt wird. Als Ersatz dürfen nur vom Hersteller empfohlene Batterien gleichen oder ähnlichen Typs verwendet werden. Verbrauchte Batterien müssen entsprechend den Anweisungen des Herstellers entsorgt werden.

ATTENTION:

Il y a risque d’explosion si la pile est remplacée par un modèle qui ne convient pas. Remplacez-la uniquement par le modèle recommandé par le constructeur. Débarrassez-vous des piles usées conformément aux instructions du constructeur.

ADVARSEL!: Lithiumbatteri - Eksplosionsfare ved fejlagtig håndtering Udskiftning må kun ske med bat-teri af samme fabrikat og type. Levér det brugte batteri tilbage til leverandøren. VAROITUS: Paristo voi räjähtää, los se on virheellisesti asennettu. Vaihda paristo ainoastaan laitevalmistajan suosittelemaan tyyppiin. Hävitä Käytetty paristo valmistajan ohjeiden mukaisesti. ADVARSEL:

Eksplosjonsfare ved feilaktig skifte av batteri. Benytt samme batteritype eller en tilsvarende type anbefalt av apparatfabrikanten. Brukte batterier kasseres i henhold til fabrikantens instruksjoner.

VARNING:

Explosionsfara vid felaktigt batteribyte. Använd samma batterityp eller en ekvivalent typ som rekommenderas av apparat-tillverkaren. Kassera använt batteri enligt fabrikantens instruktion.

TO

REPLACE THE BATTERY

1.

Locate the battery on the Fiery X3eTY.

2.

Carefully bend the clip that holds the battery.

Use caution when bending the clip; excessive force could cause the clip to lose its tension.

+

Battery

Socket Clip

3.

Pull the battery out of its socket and release the clip.

4.

To insert a new battery, slide the battery into the socket under the clip, with the positive (+) side facing up.

Make sure that the clip holds the battery securely in the socket. 5.

Reassemble the Fiery X3eTY and verify functionality (see page 34).

The date and time of day are lost when the old battery is removed. For instructions on entering Server Setup to program the system date and time, see Configuration and Setup on the User Documentation CD.

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Removing and replacing components

CPU and CPU cooling assembly The CPU is installed in a Zero Insertion Force (ZIF) socket on the motherboard. Before removing the CPU from its socket, disconnect the CPU fan cable from the motherboard and remove the cooling assembly from the CPU socket (see page 24). The CPU cooling assembly consists of a fan, a clamp, a heatsink, and a bracket. Always replace both the CPU and the cooling assembly when you decide to replace either. N OTE : You should not need to remove the fan from the heatsink. A replacement cooling

assembly ships with the fan already attached. This procedure assumes you will use the existing clamp even though a replacement cooling assembly ships with a clamp. Clamp

Clamp lever (1 of 4) Clamp crossbar (1 of 2)

Clamp hooks (2 of 4)

CPU fan

Heatsink

CPU

Bracket slots (2 of 4)

Bracket on Fiery X3eTY

F IGURE L

CPU cooling assembly

Follow standard ESD precautions while handling the motherboard and all components.

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Service Manual

23

Removing and replacing components

TO

REMOVE THE

1.

CPU

COOLING ASSEMBLY AND THE

CPU

Remove the motherboard (see page 14).

2. Let the cooling assembly cool before you touch it.

Both the cooling assembly and the CPU may be very hot. 3.

Disconnect the CPU fan cable from motherboard connector FAN1.

Several motherboard components are very close to the cooling assembly. Make sure not to damage these components when removing or replacing the cooling assembly. 4.

Disconnect the clamp hooks from the two bracket slots closest to the DIMM slots.

To disconnect the clamp, press down on the clamp levers and pull the clamp crossbar away from the bracket hooks.

DIMM-side FAN1-side

F IGURE M 5.

CPU cooling assembly orientation

Lift off the fan/heatsink and set it aside.

If the clamp is not interfering, let the clamp’s other two hooks (close to the FAN1 side) remain inserted in the bracket slots. Not removing the clamp may better protect the tall capacitors from inadvertent damage. Use caution when lifting off the fan/heatsink. The thermal compound adhesive on the bottom of the heatsink may damage the CPU if you remove the fan/heatsink too forcefully. 6.

Remove the CPU using the CPU socket lever.

To release the CPU, flex the CPU socket lever away from the retention post, and then lift the CPU socket lever all the way up to vertical. Grasp the CPU by its edges and carefully lift it from its socket.

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Removing and replacing components

Arrow

CPU

CPU socket

Pin 1

Lever

Retention post

F IGURE N

TO

REPLACE THE

CPU

Removing/replacing a CPU AND

CPU

COOLING ASSEMBLY

Several motherboard components are very close to the cooling assembly. Make sure not to damage these components when removing or replacing the cooling assembly. 1.

Flex the CPU socket lever away from the retention post and lift the lever all the way up to vertical.

2.

Insert the CPU into the socket.

Make sure that you align the arrow indicating pin 1 on the CPU with pin 1 in the CPU socket (see Figure N). 3.

Lower the CPU socket lever beneath the retention post to lock the CPU in place.

4.

Position the fan/heatsink over the CPU so that the fan cable is near the FAN1 connector. N OTE : The cooling assembly includes a square piece of foil over the thermal compound

on the bottom of the heatsink. Do not attempt to remove the foil. It is part of the assembly. 5.

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Position the clamp over the CPU and thread the fan cable through the clamp.

Service Manual

25

Removing and replacing components

6.

Insert the clamp hooks into the bracket hooks, two at a time. Start with the FAN1 side, then do the DIMM side, in order to protect the tall capacitors from inadvertent damage (see Figure M on page 24).

To insert the clamp hooks, press down on the clamp levers and guide the clamp crossbar toward the bracket hooks. 7.

Connect the CPU fan cable to motherboard connector FAN1.

If you are installing a new CPU, secure the slack in the fan cable using a tie-wrap (if necessary). The tie-wrap prevents the fan cable from interfering with the CPU fan. Make sure that the cable connector is securely connected to connector FAN1 on the motherboard. 8.

26

Reassemble the Fiery X3eTY and verify its functionality (see page 34).

Service Manual

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Removing and replacing components

DIAG board The Fiery X3eTY uses a DIAG board to offer service mode switches for installing system software over the network and DIAG LEDs arrayed as a 2-digit display. The DIAG board is attached to the pan with four screws and is attached to the motherboard by a ribbon cable. To remove and/or replace it, use the following procedures.

TO

REMOVE THE

DIAG

BOARD

C AUTION : Make sure that you wear an ESD grounding wrist strap and follow standard

ESD precautions while handling Fiery X3eTY components. 1.

Shut down and open the Fiery X3eTY (see pages 7 and 10).

2.

Remove the DIAG board ribbon cable from the motherboard J2 connector.

Do not pull the wires of the cable. Pull the cable out by its connector. 3.

Remove the four screws that secure the DIAG board to the pan.

4.

As you remove the DIAG board, carefully slide the ribbon cable through the space between the extender card and the pan.

Set the screws aside so you can replace them later. 5.

TO

Remove the ribbon cable from connector J1 on the DIAG board.

REPLACE THE

DIAG

BOARD

C AUTION : Make surethat you wear an ESD grounding wrist strap and follow standard

ESD precautions while handling Fiery X3eTY components.

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1.

Position the DIAG board in the chassis and secure the DIAG board to the chassis with the screws you removed earlier (see Figure B on page 5).

2.

Connect the DIAG board ribbon cable to the DIAG board J1 connector and to the motherboard J2 connector (see Figure H on page 12).

3.

Reassemble the unit and verify functionality (see page 34).

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27

Removing and replacing components

Enclosed fan One enclosed fan is attached to the pan to cool the system. As an exhaust fan, the fan blows air out of the system. When replacing it, follow “Precautions” step 4 on page 2.

Rivet (1 of 4) Access hole (1 of 4)

Enclosed fan to FAN3 blows air out of the system

TO

REPLACE ENCLOSED FAN

1.

Remove the Fiery X3eTY from the print engine (see page 10).

2.

Note the orientation of the fan inside the pan. See the arrow that indicates the air flow out of the vent.

Tip: The label side of the fan is the side that the air flows towards. 3.

Remove the rivets that secure the fan to the back of the pan; remove the fan.

Tip: Use a small screwdriver or similar tool less than 4.4 mm in diameter. Insert the tool into each access hole, find the center of the rivet, and push the rivet out.

28

4.

Secure the new fan inside the pan using the rivets just removed. Make sure that the new fan is in the same orientation as the old fan (see step 2).

5.

Connect the fan cable to motherboard connector FAN3 (see Figure H on page 12).

6.

Reassemble the unit and verify functionality (see page 34).

Service Manual

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Removing and replacing components

Soft power button The Soft power button assembly includes the Soft power button, and the SW and SW LED cables. For more information about the Soft power button, see page 6. When replacing it, follow “Precautions” step 4 on page 2. TO

S OFT

REMOVE THE

POWER BUTTON ASSEMBLY

1.

Remove the Fiery X3eTY from the print engine (see page 10).

2.

Remove the Soft power button cables (SW and SW LED) from J9 on the motherboard.

3.

Use needlenose pliers to pinch the beveled sides of the button casing, and push the button assembly out through the cutout in the chassis.

Carefully pull the Soft power cables, one pair at a time, through the cutout.

Cutout

Beveled sides: Pinch to unlock button from chassis

TO

REPLACE THE

1.

S OFT

POWER BUTTON ASSEMBLY

Carefully insert the Soft power button cables through the cutout in the chassis.

Insert the cables, one pair at a time, through the cutout. 2.

Push the button assembly firmly into the cutout until the assembly is locked in place.

Make sure that the beveled sides of the button casing are completely secured to the inside of the chassis. 3.

Connect the Soft power button cables to the correct pins on J9:

• SW LED cable—pins 2 and 4 • SW cable—pins 6 and 8 Align the triangle on each cable connector with the correct pin as shown below. SW LED

4.

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SW

J9 on the motherboard

2

18

1

17

Reassemble the Fiery X3eTY and verify its functionality (see page 34).

Service Manual

29

Removing and replacing components

Power supply The power supply in the pan is dedicated to the Fiery X3eTY. It supplies power to the motherboard, the Soft power button, and the HDD. To remove or replace the power supply, use the following procedures and follow “Precautions” step 4 on page 2.

External screws (3) [not shown]

Pan

Pan screw (1 of 2)

D

ply

HD

up

rs we Po

J18

J11

TO

REMOVE THE POWER SUPPLY

1.

Remove the Fiery X3eTY from the print engine, (see page 10).

2.

Disconnect the power cables:

• Power cable from motherboard connector J18 • SATA power cable to HDD • Power cable to motherboard connector J11 3.

Note the zip ties and how the cables are draped in the pan, and then carefully cut the four zip ties that are attached to the pan.

4.

Disconnect the power supply from the pan and back panel (two pan screws and three external screws). Lift out the power supply.

You may need to remove the DIMM to access the bottom pan screw. TO

30

REPLACE THE POWER SUPPLY

1.

Insert the power supply into the pan and install the two pan screws and three external screws.

2.

Use zip ties to drape the cables and secure them to the pan.

3.

Connect power cables to the HDD and motherboard J11 and J18 (see figure above).

4.

Reassemble the unit and verify functionality (see page 34).

Service Manual

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Removing and replacing components

Hard disk drive The factory-installed hard disk drive (HDD) is formatted and loaded with all Fiery X3eTY software, including operating software, system software, network drivers, and printer fonts. Because the HDD is used to store spooled print jobs, available disk space is displayed on the control panel. If the HDD is replaced, you must install the system software on the new HDD. If you are replacing the HDD, you need: • The appropriate system software on CD • The latest version of user software (for networked computers that will be printing to the Fiery X3eTY) Before you replace the HDD, if possible, print the following from the Functions menu: • Configuration page—records the customer’s current Setup configuration (custom settings will be lost when you install system software). • Font List—details what fonts are resident on the Fiery X3eTY. Along with the fonts that are provided on the System Software CD, the customer may have installed additional fonts that will be deleted when system software is installed. For information about installing system software see page 39. Proper handling Handle the HDD with care: • Use proper ESD practices when grounding yourself and the Fiery X3eTY. • Keep magnets and magnetic-sensitive objects away from the HDD. • Do not remove the screws on top of the HDD. Loosening these screws voids the warranty. • Never drop, jar, or bump the HDD. • Handle the HDD by its sides and avoid touching the printed circuit board. • Allow the HDD to reach room temperature before installation. HDD problems may be a result of the following: • Loose or faulty connection • Faulty HDD Before you decide that the HDD must be replaced, make sure that the connectors on the HDD and on the motherboard are intact, aligned properly, and firmly connected. If the pins are bent, gently straighten them with a pair of needlenose pliers.

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Service Manual

31

Removing and replacing components

Power supply

SATA1 connector

HDD

TO

REMOVE THE

HDD

C AUTION : Before you touch any parts inside the print engine, make sure that you wear an

ESD grounding wrist strap and follow all ESD safety precautions. 1.

Remove the Fiery X3eTY from the print engine, (see page 10).

2.

Before you lift the pan lid all the way off the Fiery X3eTY, disconnect the SATA power cable and the HDD cable from the HDD. N OTE : Do not stretch the cables as you lift the lid.

3.

Remove the four HDD screws from the outside of the pan lid. Lift out the HDD.

Hold the HDD as you remove the last screw. Set the screws aside so that you can replace them later. 4.

Place the HDD in an antistatic bag.

Do not touch the drive with magnetic objects, such as a magnetic screwdrivers. Do not place items near the HDD that are sensitive to magnets, such as credit cards and employee ID cards (see “Proper handling” on page 31).

32

Service Manual

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Removing and replacing components

TO

REPLACE THE

HDD

C AUTION : Make sure that you attach an ESD grounding wrist strap and follow standard

ESD precautions while handling Fiery X3eTY components. 1.

Handle the HDD with care.

Do not touch it with magnetic objects or place any objects near it that are sensitive to magnets (see “Proper handling” on page 31). 2.

Secure the HDD to the pan lid using the four screws you removed earlier (see page 5).

3.

Firmly connect the HDD cable and the SATA power cable to the HDD. N OTE : DO NOT USE THE 4-PIN POWER CABLE. HDD

To power supply

DO NOT USE 4-PIN CONNECTOR

To motherboard SATA1

4.

Reassemble the unit and verify functionality (see page 34). N OTE : If you replaced the HDD, you must install system software according to the

procedure in “System software” on page 39. A spare HDD is shipped without system software.

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Service Manual

33

Restoring functionality after service

Restoring functionality after service To complete any service procedures performed on the Fiery X3eTY, reassemble the Fiery X3eTY, reattach it to the print engine, and verify that it is working properly. To verify the installation, check the external connections of the Fiery X3eTY to the print engine and then to the network and/or USB port. TO

REASSEMBLE AND VERIFY THE

F IERY X3 E TY

1.

Reseat any cables, devices, DIMMs, or other parts of the Fiery X3eTY assembly that you may have loosened or removed during inspection or service (see “Checking connections” on page 12).

2.

Reattach the Fiery X3eTY to the print engine (see Figure F on page 10) and attach the print engine cables (COPIER port cable and interface cable).

3.

If you installed a new HDD, install system software according to the procedure in “System software” on page 39. N OTE : A spare HDD is shipped without system software.

4.

Make sure that the service switches are set for normal operation (both away from the DIAG LEDs). If necessary, shut down the Fiery X3eTY and flip their position (you do not have to unplug the Fiery X3eTY or the print engine).

5.

Reattach the AC power cable (see Figure F on page 10).

6.

Before you leave the customer site, verify Fiery X3eTY operation as described in the following flow diagram.

Power up and print Test Pages (see page 6 and page 35).

Connect the Fiery X3eTY to the network and verify (see page 37).

Check the Setup options (see Configuration and Setup).

F IGURE O

Steps to verify the Fiery X3eTY

N OTE : After powering up, check the airflow of the fan to make sure that air is

blowing out.

34

Service Manual

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Printing Fiery X3eTY pages

Printing Fiery X3eTY pages The control panel allows you to print special pages that are included in the Fiery X3eTY system software. These pages reside on the Fiery X3eTY HDD and include the Test Page, Configuration page, Job Log, Control Panel Map, Color Charts, Font List, and FTP Log. Test Page—Output verifies that the Fiery X3eTY is functional and connected properly to the print engine. The Test Page is a file that resides in the Fiery X3eTY. Configuration page—Lists all the settings in effect from the current Setup. After you have finished running Setup, print a Configuration page to confirm your settings. If the Fiery X3eTY is rebooting, allow the Fiery X3eTY to reboot and return to Idle before printing a Configuration page. Before you perform any service procedure, print the Fiery X3eTY Configuration page (if possible) so that you are prepared to return the settings to their former configurations, if necessary. After the connection to the network is made, the site administrator can customize Setup options according to the network and user environment. Using the Configuration page as a guide can help speed up this process. For more information, see Configuration and Setup on the User Documentation CD.

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Service Manual

35

Printing Fiery X3eTY pages

TO

PRINT

F IERY X3 E TY

PAGES FROM THE CONTROL PANEL

LCD

1.

Press the Utility/Counter key on the control panel.

2.

Touch Controller Details.

This step assumes that both the print engine and Fiery X3eTY are powered on and warmed up. 3.

Press the Menu button on the control panel LCD.

4.

Select Print pages.

5.

Select the page that you want to print (use the arrow key, if necessary).

You can select the following pages: PS Test Page, PCL Test Page, Configuration, Job Log, Control Panel Map, Color Charts, PS Font List, PCL Font List, E-Mail Log, or FTP Log. 6.

Examine the Test Page.

If the Test Page prints, you know the Fiery X3eTY print engine is functional and that the connection between the Fiery X3eTY and the copier is operating properly. When you examine the PS Test Page, consider the following: • All swatches should be visible, even though they may be very faint in the lowest ranges. • Swatches should show uniform gradation as the tone lightens. • Poor image quality may indicate a need to calibrate the system or service the copier. 7.

Post the current Configuration page near the server for quick reference.

Users may need the information on this page. If the Fiery X3eTY is not connected to the network yet, see page 37 for information about connecting and verifying the Fiery X3eTY connection to the network.

36

Service Manual

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Verifying connection to the network

Verifying connection to the network The Fiery X3eTY provides twisted pair connectivity to an Ethernet network. This section describes how to connect the Fiery X3eTY to the network and then print a few test documents in order to verify the connection. Depending on your network speed, the following unshielded twisted pair (UTP) network cables are supported: • For 10BaseT, Category 3 or higher • For 100BaseTX, Category 5 or higher (4-pair/8-wire, short-length) • For 1000BaseT, Category 5e or higher (4-pair/8-wire, short-length) N OTE : If the print engine is 230V, use a shielded network cable.

The network cable connects to the LAN port on the connector panel of the Fiery X3eTY (see Figure P).

USB Type A ports (3) Select any port to connect a USB flash drive prepared for installing system software.

LAN port for 10/100/1000BaseT twisted pair Ethernet

COPIER port for a LAN cross-over cable Select this port to connect a PC for installing system software from the PC CDROM drive.

Service switches

F IGURE P

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Network connectors and service switches

Service Manual

37

Verifying connection to the network

TO

CONNECT A TWISTED PAIR CABLE TO THE

F IERY X3 E TY

1.

Shut down and power off the Fiery X3eTY (see page 8).

2.

Connect the network cable to the LAN port on the connector panel of the Fiery X3eTY.

3.

Configure Setup options.

It is the site administrator’s responsibility to configure Setup according to the network and user environment. Default settings in Setup may be adequate, although they may not be optimal for the user’s environment. For Setup information, refer the site administrator to Configuration and Setup on the User Documentation CD. 4.

After configuring Setup options, verify the network connection.

After the network connection is made and the Fiery X3eTY has the correct Setup configuration and is Idle, the Fiery X3eTY should be available on the network. The site administrator should perform any additional Network Setup, verify the network connection, verify that the Fiery X3eTY appears in the list of printers, and print a few test documents from a networked computer that will use the Fiery X3eTY. For more information, see Configuration and Setup on the User Documentation CD.

System considerations regarding connection to the network When the cross-over LAN cable is used as described in this service guide (to connect the print engine to the COPIER port on the Fiery X3eTY), be aware of the following: • The following network functions are available from the Fiery X3eTY but are no longer available directly from the print engine: – AppleTalk – IPX/SPX – IPv6 – IPsec • If using DHCP: – “DHCP settings” must be set to ON from the print engine in order for the print engine and the Fiery X3eTY to communicate internally through the crossover LAN cable. – The Fiery X3eTY must always be powered on and warmed up before turning on the print engine. Otherwise, DHCP addressing for the print engine will fail. • If using static IP addressing (setting the Fiery X3eTY address manually): – The IP address of the Fiery X3eTY must not be set manually to end at or near 255 (xxx.xxx.xxx.255) because the print engine IP address is always set automatically to the next available higher number. The number 255 is the maximum number allowed.

38

Service Manual

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System software

System software The Fiery X3eTY system software is installed on the HDD at the factory. You must install system software if a more recent version is required, you replace the HDD, or you discover problems with the current system. To upgrade to a newer version of system software, you may install all system software over the COPIER port (do not use the LAN port) or the USB port (see below) or use a USB flash drive (see page 43).

System software installation reminders Keep in mind the following when installing system software: • Fonts—Installing system software deletes all fonts that the customer has installed on the Fiery X3eTY. Only resident fonts are restored during system software installation. You can use Downloader to reinstall additional fonts. To determine which additional fonts were downloaded to the Fiery X3eTY, print the Fonts List before you format the HDD and again after you complete the system software installation. Any fonts not listed after installation must be reinstalled. For more information, see Utilities on the User Documentation CD. • Language—Screens for installing system software are always displayed in English, even if the print engine is configured for another language. • Compatibility—The latest user software must be installed on all computers that print to the Fiery X3eTY. Using incompatible versions of the system and user software may result in system problems.

Installing system software over the network port The System Software CDs (2) contain the system software and Fiery System Software Installer. To install system software using the COPIER port (do not use the LAN port), you need: • Ethernet cross-over cable (4-pair/8-wire, short-length) For 100BaseTX—Category 5 or higher For 1000BaseT—One Category 5e or higher N OTE : The COPIER port does not support 1000BaseT.

• Windows XP/2000 computer with: – A CD-ROM drive, built in or attached – Support for 100BaseTX or 1000BaseT – 1.5 GB minimum memory capacity

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Service Manual

39

System software

TO

INSTALL SYSTEM SOFTWARE USING

E THERNET

1.

Shut down and power off the Fiery X3eTY (see page 8).

2.

Disconnect all cables and devices from the Fiery X3eTY connector panel.

3.

Connect an Ethernet cross-over cable to the COPIER port and to a Windows XP/2000 PC.

Tip: To identify a cross-over cable, compare the connectors on the cable. The ribbon sequence will not be identical. A normal cable has identical wiring on both ends.

Ethernet cross-over cable

COPIER port

X

Windows 2000/XP PC

F IGURE Q

Creating an isolated Ethernet network using a cross-over cable

4.

Power on the PC and insert System Software CD 1 of 2 into the PC CD-ROM drive.

5.

If the Installer.vbs file does not start automatically, navigate to the CD-ROM drive and double-click the Installer.vbs icon. Do not double-click Installer.exe. N OTE : If you double-click Installer.exe instead of Installer.vbs, you may get the following error during the installing of CD 2:

Windows - Wrong Volume The wrong volume is in the drive. Please insert volume Fiery into drive E:. Cancel, Try Again, Continue

In this case, you must power off the Fiery X3eTY and perform the system software installation procedure again, from the beginning.

40

6.

If you are prompted to find the install.ini file, navigate to the top level of the CD-ROM drive. Select the install.ini file and click Open.

7.

Click next at the Welcome screen. Read the Software License Agreement, select the “I Agree” check box to continue the installation process, and then click Next.

8.

At the Connection Type screen, make sure that Ethernet is selected. Click Next to advance to the Confirmation screen.

Service Manual

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System software

9.

Flip the Fiery X3eTY service switches to the Service mode position (ON).

After you finish installing system software, make sure to flip the service switches back to the normal position (away from the DIAG LEDs). 10.

Power on the Fiery X3eTY using the Soft power button and wait 10 seconds.

To avoid confusion, ignore the text and graphics on this Confirmation screen. The procedure on this screen may not depict Fiery X3eTY hardware. 11.

Click Next on the PC screen.

12.

At the Installation screen, click Next to commence installation. Wait while the files are copied and installed. After files 1 and 2 are installed, you may be prompted to insert Disk 2. If so, remove CD1, insert CD2, and press OK (or, if you get the message, “File not found. Insert Disk 2”, remove CD1, insert CD2, and click Retry.)

The progress is slow at first. For most computers, expect to wait approximately 25 minutes to complete—do not cancel. If you do click Cancel—Click Finish, power off the Fiery X3eTY using the Soft power

button, wait 10 seconds, and then repeat this procedure from the beginning. If the installation terminates abnormally, you may need to reboot the PC also. To avoid confusion, ignore the text and graphics on the cancel screen. 13.

Click Exit when the message is displayed that the installation is successful. Remove the System Software CD2 from the PC.

14.

Power off the Fiery X3eTY using the Soft power button.

15.

Flip the service switches to the normal position (away from the DIAG LEDs).

16.

Disconnect the cross-over cable from the COPIER port and the Windows XP/2000 PC.

COPIER port

Windows 2000/XP PC

Ethernet cross-over cable

X

F IGURE R 17.

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Dismantling the isolated Ethernet network

Reconnect all cables that you removed earlier to the Fiery X3eTY connector panel.

Service Manual

41

System software

18.

Power on the Fiery X3eTY using the Soft power button.

19.

Touch the language setup icon after it appears in the lower-left corner of the main copier screen.

20.

Select the name of the language that you want to use, and then select OK.

21.

If the Select Market Region screen is displayed, select the name of the region for the Fiery X3eTY, and then select OK.

This screen is displayed only if English was selected from the language selection screen. 22.

At the Setup screen, select Run Setup and press OK. Reenter the customer’s settings from the Configuration page that you printed earlier.

Enter settings for Server, Network, and Printer Setup, in that order. Ignore the settings not included on the Configuration page if it is more appropriate for the site administrator to set them. For more information, see Configuration and Setup on the User Documentation CD. 23.

After all setup options are configured, select Exit Setup from the Setup screen, and then press OK.

The Fiery X3eTY reboots with the updated system software and Setup options. 24.

42

Allow the Fiery X3eTY to reach Idle.

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System software

Installing system software using a USB flash drive To install system software using a USB flash drive attached to the Fiery X3eTY, you need the following items: • USB 2.0 flash drive [not provided] with 2 gigabyte capacity (minimum) and a data transfer LED. If it has a write-protection feature, make sure that write-protection is switched off. Not all USB 2.0 flash drives have been validated for use with the Fiery X3eTY. If the one you are using does not work, try another brand. • Any PC [not provided] with: – Intel x86-compatible microprocessor – CD-ROM drive, built in or attached – Support for USB 2.0 (USB 1.1 may work, but it will be very slow.) – 1.5GB, minimum memory capacity – PS/2 keyboard (mouse input is not accepted by the software on the USB Flash Tool CD) • System Software CDs (2) • USB Flash Tool CD To install system software using a USB 2.0 flash drive, you must use a flash drive that has been prepared already. The procedures in this section are: • “To prepare a USB flash drive” • “To install system software using a prepared USB flash drive” N OTE : If you have been given any patches (system update files) for the version of system

software you are installing, install them after you install system software. See the instructions provided with each patch.

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System software

TO

PREPARE A

USB

FLASH DRIVE

N OTE : Make sure that the boot priority on your PC is set to boot first from the CD-ROM

drive. To find out how to access/change the PC’s BIOS configuration, see the documentation that accompanies your PC. Typically, pressing a key during power up (such as F2 or DEL or F8) accesses the BIOS configuration screen. 1.

Power on the PC, and as soon as the CD-ROM drive LED goes out, load the USB Flash Tool CD into the PC’s CD-ROM drive.

If you load the CD too late, the PC boots as usual. In that case, restart the PC so that the PC boots from the CD. 2.

Allow the PC to boot from the CD (several minutes, depending on your PC).

Troubleshooting tips: If the PC fails to display the Flash Drive Setup screen within 30 minutes, make sure that the PC boot priority is set to boot first from the CD-ROM drive, and make sure that no devices are connected to the USB-A ports. If booting from the CD still fails, try another PC. It could be that your PC is not compatible with the boot program on the USB Flash Tool CD. 3.

Follow the USB Flash Tool screen prompts. To respond to a prompt, use only the keyboard. Do not use the mouse.

The following descriptions are based on the USB Flash Tool CD v2.2. If the USB Flash Tool CD is revised, some of these descriptions may not apply. Additional status screens may appear briefly but are not described here: Screen prompt

What you need to do

1. Please plug in a USB flash drive and insert a valid product CD, and press OK.

The CD-ROM drive door may open and close automatically during this procedure. If it does not, manually open and close the drive door when removing/inserting a CD. • Connect a USB flash drive to a USB-A port on the PC. • Remove the USB Flash Tool CD. • Insert the system software CD, press Enter, and then wait. If the same screen prompt reappears, continue to wait, or press Enter again.

44

2. Total Number of CD: x Continue with flash drive setup? Yes No

• Select Yes.

3. Flash programming in progress. Please wait.

• Wait for the next prompt.

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System software

Screen prompt 4. Copying [filename]... [Progress bar indicates %]

What you need to do • Wait for the next prompt. The wait is usually 5-10 minutes, but may take considerably longer, depending on your PC. The progress bar reaches 100%; the Flash drive LED stops flashing and eventually goes out; and the next prompt appears.

5. USB flash device is ready for installation. The device can be safely removed. OK

• Disconnect the flash drive from the USB-A port. Press Enter.

6. Do you want to program more USB flash drives? Yes No

• Select No unless you are preparing more than one USB flash drive.

7. System will shutdown. Yes No

• Select Yes.

8. Processing complete. Please remove CD. Rebooting...

• Remove the system software CD.

The following prompt appears at the end of a list of status messages: 9. Please remove CD. Close cdrom drive and hit return.

10. Shutdown complete

• If you have not removed the CD yet, remove it now. Manually close the CD-ROM drive and press Enter. • Allow the PC to boot to Windows.

N OTE : If system software consists of 2 CDs,

the following screen appears after copying the files from CD 1. Please insert CD 2 and press OK.

• Remove CD 1, insert CD 2, and then press Enter. If the same screen reappears, ignore it. It disappears in approximately 10 seconds. Follow the same sequence of prompts that appeared for CD 1.

Troubleshooting tip: If the LED on the USB flash drive fails to light when you connect the flash drive to the PC, do the following: power off the PC, remove and reinsert the USB flash drive into the PC, and verify that its LED turns on when the PC is turned on. 4.

Label the prepared USB flash drive with identifying information.

For example, copy onto a label tag (1) the product name and (2) the system software version number that you find printed on the system software CD label. The USB flash drive is now prepared and can be used to install system software on the Fiery X3eTY.

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System software

TO

INSTALL SYSTEM SOFTWARE USING A PREPARED

USB

FLASH DRIVE

1.

If your USB flash drive is not yet prepared, follow the procedure on page 44.

2.

Power off the print engine using the Soft power button.

3.

Make sure that nothing is connected to any USB-A connector on the Fiery X3eTY.

4.

Attach the prepared USB flash drive to a USB Type A connector on the Fiery X3eTY.

If dust covers are attached to the USB Type A connectors, remove one dust cover using needlenose pliers. N OTE : DO NOT move the service switches to the service position. Leave the switches in

the position for normal operation. 5.

Power on the print engine using the Soft power button.

6.

Wait several minutes while the files are transferred (usually between 6 and 20 minutes, depending on the size of the system software).

After sporadic activity, the DIAG LEDs increment from 00, increasing one hexadecimal number every 30 seconds until done. The flash drive LED shows sporadic activity throughout the transfer. The Fiery X3eTY powers off automatically when done. 7.

After the Fiery X3eTY powers off and the DIAG LEDs go out, wait at least 30 seconds, and then remove the USB flash drive from the Fiery X3eTY.

8.

Press the Soft power button for 2 seconds to restart the Fiery X3eTY.

9.

Select a language (to view the Language Selection screen, press the Utility/Counter key, and then touch Controller Details when it appears on the Control Panel LCD.

10.

If you selected English, select the Market Region, press OK, and allow the Fiery X3eTY to reboot. Press the Utility/Counter key then touch Controller Details when it appears on the Control Panel LCD.

11.

At the enter password screen, press Key Pad and enter the Administrator’s case-sensitive password: Fiery.1

12.

At the Setup screen, reenter the customer’s settings from the Configuration page that you printed earlier.

Enter settings for Server, Network, and Printer Setup, in that order. Ignore the settings not included on the Configuration page if it is more appropriate for the site administrator to set them. For more information, see Configuration and Setup on the User Documentation CD. 13.

Select Exit Setup from the Setup screen, and then press OK.

The Fiery X3eTY reboots with the updated system software and Setup options. 14.

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Allow the Fiery X3eTY to reach Idle.

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Specifications

Specifications The Fiery X3eTY has or makes use of the following features.

Hardware features • 2.8 GHz Intel Celeron CPU • 256MB in one DIMM, upgradeable to 512MB with additional 256MB DIMM • Hard disk drive (HDD) • USB-A port for installing system software • 10BaseT/100BaseTX/1000BaseT LAN port for network printing • 10BaseT/100BaseTX COPIER port for a LAN cross-over cable to the print engine (or to a PC for installing system software from CD) • 3V manganese dioxide lithium coin cell battery (Panasonic CR2032 or equivalent) • Dedicated power supply • Soft power button/green LED

Networking and connectivity The Fiery X3eTY has the following networking features: • Supports AppleTalk, TCP/IP, and IPX protocols simultaneously • RJ-45 Ethernet LAN port for twisted pair (10BaseT/100BaseTX/1000BaseT) network connection N OTE : The latest user software must be installed onto all computers that print to the

Fiery X3eTY. Using incompatible versions of the system and user software may result in system problems. For more information, see the user documentation.

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Specifications

Safety and emissions compliance The Fiery X3eTY has been certified to meet or surpass the following standards:

Safety approvals

EMC approvals

• EN60950-1 (TUV GS)

• FCC Class A

• UL 60950-1, CAN/CSA-C22.2

• ICES003 Class A

No. 60950-1 (cULus Listed Accessory) • EN55022 Class B • IEC60950-1

• EN55024

• NEMKO

• TUV-EMC • AS/NZS CISPR Class B • AS/NZS 4252.1

THE FIERY X3eTY (ALSO KNOWN AS FIERY X3eTY2)/IMAGE CONTROLLER MODEL IC-409, ARE IDENTICAL AND SHALL BE USED WITH UL LISTED ITE MODEL MF450 / MF550.

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The troubleshooting process

The troubleshooting process The following sections identify the sources of common problems that may occur with the Fiery X3eTY and suggests ways of correcting them. These sections do not attempt to provide troubleshooting information for attached computers such as PCs, for the print engine, or for extensive networks. Refer problems in these areas to the appropriate service departments and site administrators. The troubleshooting process is designed to eliminate the most obvious causes of failure before progressing to more complex issues. “Where problems occur” on page 49 gives an overview of the Fiery X3eTY components and indicates areas most likely to require troubleshooting. • Try a phone check before you go to the customer site. “Before you go to the customer site” on page 51 suggests areas you should check before making a service call to the customer site. With a phone call, you can find out if the problem is a simple operating failure or a failure caused by a network or configuration change. You can ask the customer to check for loose cables on the back of the print engine and loose connections at a power strip or outlet. • Check for obvious causes of problems. • Check network connections. “Preliminary on-site checkout” on page 52 takes you through the initial visual checks you should make when you arrive at the customer site. “Checking the network” on page 67 provides guidelines for checking the network connections between the print engine and the computers to which it is connected, as well as information on several printing problems.

Where problems occur The Fiery X3eTY is a built-in print server for the print engine, and it is generally part of a configuration like the one shown in Figure S. Problems may occur in one of the following areas: • The Fiery X3eTY or the print engine • The interface between the Fiery X3eTY and the print engine • The interface between the Fiery X3eTY and computers that print to it

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The troubleshooting process

External devices

Fiery X3eTY assembly

Print engine

Board Networked computers

LAN interface

PC

USB interface

PCI/memory controller

CPU

SATA HDD RTC/ PCI-ISA

Battery

Memory

Image transmit interface

Print

Print engine

Control Panel interface Cross-over LAN interface

PC

Soft Power button

+5VDC

Power supply PCI bus

F IGURE S

50

Fiery X3eTY functional diagram

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The troubleshooting process

Before you go to the customer site Before you make a service call to a customer site, talk to the customer on the phone, and check the following items: 1.

Does the print engine work?

If the print engine works, but the user cannot print the Fiery X3eTY Test Page, a service call is probably required. 2.

Is the failure caused by a simple operating problem?

• Is there a printing problem? • Does the Fiery X3eTY Test Page fail to print? • Does the Fiery X3eTY fail to respond to a print command? • Does printing seem to take a long time? • Is print quality poor? • Does the Fiery X3eTY fail to appear in the list of printers? If the answer to any of these questions is yes, refer the customer to Configuration and Setup on the User Documentation CD or Command WorkStation Help. If the customer has followed the suggested corrective actions and has failed to solve the problem, be prepared to make a service call. Keep a log of the failures the customer has observed. 3.

Has the customer made any network changes?

If network changes have occurred, request that the customer’s site administrator verify the Fiery X3eTY network requirements. 4.

Is the user having printing problems with a particular image file?

If there are problems with files from particular applications, the user may be more successful using different print settings. If your telephone call fails to solve the problem, proceed to the next phase, the preliminary on-site checkout.

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The troubleshooting process

Preliminary on-site checkout Your goal in the preliminary on-site checkout is to eliminate obvious problems, such as loose or missing cables and connectors.

Checking connections Before you remove the Fiery X3eTY: • Make sure that the external cables are connected properly. • Make sure that the Fiery X3eTY power cable is plugged into the print engine and that the print engine is powered on. • Make sure that the Fiery X3eTY is properly connected to the print engine. If all the connectors are in place and the problem still exists when the print engine is powered on, proceed to the next phase of troubleshooting. N OTE : For convenience, the procedure “To check internal connections” on page 13 is

repeated here under Troubleshooting. See other documentation for guidelines when disassembling, checking, and reassembling the print engine. The most common causes of hardware problems are faulty or loose connections. Before you decide to replace any parts of the Fiery X3eTY, make sure to verify all cables and connections. If you have verified external connections, check the internal connections.

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Power supply

External fan

9 11a 11b 2

3a 3b 4

HDD 12

Pan

6

1

5

14 11c

10 7

15

8

Key to components, cabling, and motherboard labels

13

10. Soft power button cables to J9 front panel connector:

N OTE : Connectors that are

13. DIAG board ribbon cable from DIAG board J1 to motherboard J2

SW

J9 Front Panel

2. HDD, cable to SATA1 Edge of motherboard

3. DIMM slots: a) DIMM2 for standard DIMM b) DIMM1 for optional DIMM

N OTE : Four wires left to right: red, black, red, yellow

4. Battery in battery socket F4 5. CPU cooling assembly to FAN1 6. PCI1 for Interface board extender card 7. LAN port (RJ-45 for network cable)

11. Power supply: a) to HDD b) to J18 c) to J11 12. BIOS chip

8. USB Type A ports (3)

JP1

1. Fiery X3eTY motherboard

JP1

SW LED

17 18

14. CMOS 3-pin jumper area JP1

not described are not used.

Default Position

Reset Position

15. RJ-45 for cross-over LAN cable to print engine (or to PC for system software installation) NOT SHOWN: Extender card Interface board Service switches

9. Enclosed fan cable to motherboard FAN3

F IGURE T

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Cable diagram

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The troubleshooting process

TO

CHECK INTERNAL CONNECTIONS

C AUTION : Before you touch any parts inside the print engine, make sure that you wear an

ESD grounding wrist strap and follow all ESD safety precautions. 1.

Make sure that all Fiery X3eTY cables, devices, and DIMMs are present, intact, properly aligned, and well seated in their connectors.

2.

Specifically check the following for proper installation in the pan: power supply, HDD, enclosed fan, motherboard, motherboard components (see page 17).

3.

Specifically check motherboard cable and component connections: Motherboard silk-screened label Component or cable DIMM1; DIMM2

Socket for upgrade option; Socket for standard DIMM

U15

PLCC32 socket for BIOS chip

SATA1

HDD cable from HDD SATA data connector

FAN3

Enclosed fan with attached cable N OTE : Airflow is out.

[on CPU, no label visible]

CPU cooling assembly

FAN1

CPU cooling assembly fan with attached cable

PCI1

Extender card for Interface board

J18

Power supply with attached cable

F4

Battery (see “Specifications” on page 47)

Front panel [see footnote]

Soft power button with two attached cables (2 wires each): SW LED wires are red and black SW wires are red and yellow

SW LED SW

J9 Front Panel

N OTE : Four wires left to right: red, black, red, yellow

J11

Power supply with attached cable

J2

Ribbon cable to DIAG board at J1

JP1 CMOS 3-pin jumper area

Jumper position (see page 69)

N OTE : “Front Panel” is silk-screened in two places on the motherboard. Refer only to the label that

appears at J9, on the edge of the board in very small text. 4.

5.

54

Specifically check all other power supply cable connections in the pan: Location

Component or cable

HDD

Power supply with attached SATA power cable

After verifying connections, if one or more Fiery X3eTY components is still not receiving power, check the print engine and its internal interface to the Fiery X3eTY (for information, see the documentation that accompanies the print engine).

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The troubleshooting process

Symptoms and solutions Refer to the following table for various problems and possible actions. To learn possible causes and solutions for a specific error condition, find the symptom in the charts and perform the appropriate suggested actions in the order listed in the numbered steps. Verify functionality after each numbered step. Proceed to the next numbered step only if the problem persists. For example, in the steps: 1. Check and reseat the print engine interface cable between the Fiery X3eTY and the print engine. 2. Replace the print engine interface cable.

Perform step 1, and then verify functionality. If the problem is gone, do not perform step 2. T ABLE A

Fiery X3eTY error conditions

Symptom

Possible cause

Suggested action

Startup Fiery X3eTY starts up and then shuts down

One of the following: • Faulty connection between Fiery X3eTY and print engine • Faulty power supply • Faulty motherboard • Faulty CPU • Faulty interface board

1. Check and reseat the interface cable between the Fiery X3eTY and the print engine. 2. Replace the interface cable. 3. Listen for the power supply fan and feel for air near where the power supply is located.

If you do not feel air from the power supply fan, you may need to replace a faulty power supply. 4. Clear the CMOS and power-up settings (see page 69). 5. Replace the motherboard. 6. Replace the CPU. 7. Replace the interface board.

Fiery X3eTY starts up, but the Fiery screens on the Control Panel are unavailable for more than 10 minutes

One of the following: • Faulty connection between Fiery X3eTY and print engine • Corrupt system software

1. Check and reseat the interface cable between the Fiery X3eTY and the print engine. 2. Replace the interface cable. 3. Reinstall system software. 4. Replace the interface board.

• Faulty interface board

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T ABLE A

Fiery X3eTY error conditions (Continued)

Symptom

Possible cause

Fiery X3eTY starts up, and stays on, but does not reach Idle

One of the following: • Service switches are set to Service mode

Suggested action

1. Make sure that the Fiery X3eTY service switches are set to Normal mode (away from “ON”). 2. Power off/on the print engine.

• System software is corrupt

3. Reinstall system software.

• HDD is faulty

5. Replace the HDD cable.

• Missing or faulty DIMM(s), or faulty DIMM connections

6. Replace the HDD.

• Motherboard is faulty

8. If two DIMMs are installed, determine if a DIMM is at fault:

• CPU missing or faulty

4. Reseat the cables to the HDD.

7. Check the DIMM(s) and reseat them to remove any oxidation on the connectors.

Remove the DIMM currently installed in socket DIMM1 and reboot the system. Reboot again with the other DIMM installed in DIMM2. If the problem is solved by one of the DIMMs, replace the other DIMM. If the problem persists for both DIMMs, proceed to the next step. 9. Clear the CMOS and power-up settings (see page 69). 10. Replace the motherboard. 11. Replace the CPU.

User authentication feature of the print engine does not work

56

• Faulty interface connections

• Check connections of the interface board and replace associated cables or the interface board, if necessary.

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T ABLE A

Fiery X3eTY error conditions (Continued)

Symptom

Possible cause

Suggested action

System problems Clock is slow; time listed on Configuration page is earlier or later than the actual time

One of the following:

1. Replace the battery on the motherboard, and then update the time in Fiery X3eTY Setup.

• Missing or dead battery on the motherboard

For information about Fiery X3eTY Setup, see Configuration and Setup on the User Documentation CD.

• Faulty motherboard

2. Clear the CMOS and power-up settings (see page 69). 3. Replace the motherboard.

System performs slowly or hangs periodically

One of the following:

1. Check that each DIMM is installed in the correct slot (see page 20).

• Missing or faulty DIMM(s), DIMM installed in wrong slot, or faulty DIMM connections • Faulty HDD • Overheated or faulty CPU • Faulty motherboard

2. Check for missing DIMMs and reseat the DIMMs to remove any oxidation on the connectors. 3. If two DIMMs are installed, determine if a DIMM is at fault:

Remove the DIMM currently installed in socket DIMM1 and reboot the system. Reboot again with the other DIMM installed in DIMM2. If the problem is solved by one of the DIMMs, replace the other DIMM. If the problem persists for both DIMMs, proceed to the next step. 4. Reseat the cables to the HDD. 5. Replace the HDD cable. 6. Replace the HDD. 7. Make sure that the CPU on the motherboard is present and firmly seated and that the fan cable is connected. 8. Replace the CPU. 9. Clear the CMOS and power-up settings (see page 69). 10. Replace the motherboard.

Chassis fan is noisy, or is not producing air

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Fan is faulty

Replace the chassis fan.

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The troubleshooting process

T ABLE A Symptom

Fiery X3eTY error conditions (Continued) Possible cause

Suggested action

System software installation USB flash drive method: One of the following: Fiery X3eTY remains on • Service switches are for 30 minutes (or longer) set to Service mode after beginning • Fiery X3eTY must installation be reset. • Faulty USB flash drive • Faulty HDD cable or HDD

1. Make sure that the Fiery X3eTY service switches are set to Normal mode (away from “ON”).

If the service switches are in Service mode (toward “ON”), power off the Fiery X3eTY, set the switches to Normal mode, power on, and allow the installation to resume. 2. Power off the Fiery X3eTY, wait 10 seconds, and then power on again. 3. Check the LED on the USB flash drive.

If the LED is not blinking (remains off or solid), the flash drive may be improperly seated. Power off the Fiery X3eTY, reseat the flash drive, power on, and then allow the installation to resume.

• Corrupted CMOS and power up settings

4. Retry the installation using a different USB flash drive.

• Faulty motherboard

5. Reseat the cables to the HDD.

• Faulty CPU

6. Replace the HDD cable. 7. Replace the HDD. 8. Clear the CMOS and power-up settings (see page 69). 9. Replace the motherboard. 10. Replace the CPU.

USB flash drive method: One of the following: During installation, the • Faulty or improperly LED on the flash drive seated USB flash remains off or solid drive (not blinking) • Faulty motherboard • Faulty HDD

1. Power off the Fiery X3eTY, reseat the flash drive, power on, and then allow the installation to resume. 2. Retry the installation using a different USB flash drive. 3. Clear the CMOS and power-up settings (see page 69). 4. Replace the motherboard. 5. Reseat the cables to the HDD. 6. Replace the HDD cable. 7. Replace the HDD.

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T ABLE A Symptom

Fiery X3eTY error conditions (Continued) Possible cause

Suggested action

System software installation (continued) Network port method: One of the following: Installation stalls for 5 • Service switches are minutes (or longer) while set to Normal mode downloading “file 1 of 3” • Wrong RJ-45 port • Wrong or faulty RJ-45 cable • Faulty motherboard

1. Make sure that the Fiery X3eTY service switches are set to Service mode (toward “ON”).

If the service switches are in Normal mode (away from “ON”), click Cancel on the installer screen. Power off the Fiery X3eTY, set the service switches to Service mode, click Finish on the installer screen, and then retry the installation. 2. Make sure that you are using the COPIER port not the LAN port. 3. Make sure that you are using a cross-over cable.

The COPIER cable is a cross-over type, and may be used for system software installation. If the cable appears damaged, replace it. 4. Clear the CMOS and power-up settings (see page 69). 5. Replace the motherboard.

Network port method: One of the following: Installation stalls for 20 • Faulty HDD minutes (or longer) while • Faulty motherboard downloading “file 2 of 3”

1. Reseat the cables to the HDD. 2. Replace the HDD cable. 3. Replace the HDD. 4. Clear the CMOS and power-up settings (see page 69). 5. Replace the motherboard.

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T ABLE A Symptom

Fiery X3eTY error conditions (Continued) Possible cause

Suggested action

Network If you suspect a network problem, keep in mind the following: • If the Fiery X3eTY does not appear in the list of printers on the network, there may be another device on the network with the same Ethernet hardware address. • Conflicting network settings may be set in Setup and on the customer’s workstation. • Inappropriate Setup options may cause printing problems. • Missing or incorrectly placed printer description files may cause application-specific printing errors. For additional information, see Configuration and Setup on the User Documentation CD.

Unable to connect to the One of the following: network; or neither LED • Wrong cable. Do not on the 10/100/1000BaseT use a cross-over cable. network connector is lit • Wrong port. Do not use the COPIER port. The COPIER port is reserved for the print engine interface and for installing system software from a PC. • Faulty network cable or connection • Faulty network

1. Make sure that the network cable is the correct type and connected to the designated LAN port on the Fiery X3eTY connector panel. 2. Check the cable connection to the network. 3. Replace the cable with a new or tested cable. 4. Request that the network administrator check Network Setup. 5. Request that the network administrator check other devices on the network.

If other devices are not functioning, there could be a problem with the network. 6. If the rest of the network is functioning properly and the problem persists, clear the CMOS and power-up settings (see page 69). 7. If the rest of the network is functioning properly and the problem persists, replace the motherboard.

• Faulty Ethernet interface on the motherboard

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T ABLE A

Fiery X3eTY error conditions (Continued)

Symptom

Possible cause

Suggested action

Network (continued) System starts up slowly (seems to hang) and the Configuration page displays an error on the “IP Address” line under “Network Setup”

One of the following:

1. If the problem persists, request that the network administrator change the default in Fiery X3eTY Network Setup.

• Normal behavior System is searching for a nonexistent DHCP server. DHCP is enabled by default on the Fiery X3eTY, but the customer’s network is not using DHCP. • If the customer’s network is using DHCP:

2. If neither LED on the designated network port is lit on the Fiery X3eTY, check the cable connection to the Fiery X3eTY and the network. Make sure that the cable is the correct type. 3. If the network cable is the correct type and is properly connected to the Fiery X3eTY, connect a new network cable to the Fiery X3eTY. 4. Request that the network administrator check other devices on the network.

If other devices are not functioning, there could be a problem with the network. 5. If the rest of the network is functioning properly and the problem persists, clear the CMOS and power-up settings (see page 69).

–Network cable or connection is faulty

6. Replace the motherboard.

–Network is faulty –Ethernet interface on the motherboard is faulty Scanning Problems with scanning files or with the Fiery X3eTY detecting scanned files

Loose, incorrect, or missing interface connection between the Fiery X3eTY and print engine

1. Check and reseat the interface cable between the Fiery X3eTY and the print engine.

Make sure that the cable is the right type (cross-over RJ-45). 2. Power off/on the print engine. 3. Replace the interface cable.

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T ABLE A

Fiery X3eTY error conditions (Continued)

Symptom

Possible cause

Suggested action

Printing N OTE : Intermittent print quality problems are difficult to trace. Before you try to troubleshoot print quality problems, print a test page

to make sure that the print engine itself does not need servicing or adjusting. Test page fails to print

Print engine is not ready to print

There is a problem with the connection between the Fiery X3eTY and the print engine

1. Make sure that the print engine is powered on and ready to print. 2. Check the print engine control panel for indications or messages about the print engine status.

1. Make sure that the Fiery X3eTY power button LED is lit. If not, press and hold the power button for a few seconds to turn on the Fiery X3eTY. 2. Power off/on the print engine. 3. Make sure that the Network Scanning option is available from the print engine control panel. 4. Check again that the print engine interface cable is present and properly connected to the Fiery X3eTY and the print engine. 5. Check again that the print engine interface board is present and properly connected to the motherboard. 6. Replace the print engine interface cable. 7. Replace the print engine interface board. 8. If the problem persists, you may need to service the print engine.

Corrupted system software

Reinstall system software.

Faulty HDD

Replace the HDD.

If replacing the HDD does not correct the problem, make sure you install the old HDD back in the Fiery X3eTY.

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T ABLE A

Fiery X3eTY error conditions (Continued)

Symptom

Possible cause

Suggested action

Printing (continued) Fiery X3eTY appears on the list of printers on the customer’s workstation, but certain jobs do not print

Make sure that Print to PostScript Error in Setup is set to Yes. Check for error messages on the Fiery X3eTY output.

PostScript error

Application problem

1. Print a job from a different application to determine if the problem is associated with a particular application. 2. Make sure that the connection between the Fiery X3eTY and the workstation is working by downloading a test page from the workstation or printing a simple file, such as a text file. 3. Resend the problem file.

Configuration page is completely or mostly blank

• Missing, incorrect, or faulty DIMM(s)

1. Check the DIMM(s) and reseat them to remove any oxidation on the connectors.

• Corrupted system software

2. Reinstall system software. 3. If two DIMMs are installed, determine if a DIMM is at fault:

Remove the DIMM currently installed in socket DIMM1 and reboot the system.Reboot again with the other DIMM installed in DIMM2. If the problem is solved by one of the DIMMs, replace the other DIMM. If the problem persists for both DIMMs, proceed to the next step. 4. Clear the CMOS and power-up settings (see page 69). 5. Replace the motherboard.

A print job stalls or stops after one or a few pages

PostScript or application error

1. Cancel the Fiery X3eTY print job.

Missing, incorrect, or faulty DIMMs or faulty DIMM connections

1. Power off the Fiery X3eTY; check for missing DIMMs and reseat the DIMMs to remove any oxidation on the connectors.

2. If this fails to clear the problem, power off/on the print engine.

2. Verify memory amount on the Configuration page. 3. If two DIMMs are installed, determine if a DIMM is at fault:

Remove the DIMM currently installed in socket DIMM1 and reboot the system. Reboot again with the other DIMM installed in DIMM2. If the problem is solved by one of the DIMMs, replace the other DIMM. If the problem persists for both DIMMs, proceed to the next step. 4. Clear the CMOS and power-up settings (see page 69). 5. Replace the motherboard.

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T ABLE A

Fiery X3eTY error conditions (Continued)

Symptom

Possible cause

Suggested action

Printing (continued) Color quality is not consistent

Problem with the print engine

File or application problem

Out of calibration or calibration information/ curves on the active partition are corrupted

Test the print engine and service, if necessary (see the service documentation that accompanies the print engine).

1. Print a different color Test Page from another application. 2. If the quality of the Test Page is good, there may be a file or application problem.

1. Start ColorWise Pro Tools from a client computer, click the Calibrator icon, and then click Restore Device in the Calibrator window.

Restore Device restores the Fiery X3eTY calibration information to factory defaults. If restoring default calibration does not solve the problem, you may need to service the print engine. 2. If restoring default calibration fixes the color quality, the custom calibration may have been the cause of the problem. Request that the site administrator recalibrate the Fiery X3eTY. For details, see Color Printing on the User Documentation CD. 3. If the problem persists after recalibration, the calibration information on the HDD may be corrupt. Reinstall system software. 4. If the problem persists, the HDD may be corrupt. Verify that all HDD cabling is correct. 5. If HDD cabling is correct, you may need to replace the HDD.

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T ABLE A

Fiery X3eTY error conditions (Continued)

Symptom

Possible cause

Suggested action

Printing (continued) Print quality is poor

Make sure that the appropriate printer description file is installed.

Missing or outdated printer description file

For information about printer files, see Printing from Windows or Printing from Mac OS on the User Documentation CD.

Application cannot find the appropriate printer description file

Problem with the print engine

Out of calibration or calibration information/ curves on the active partition are corrupted

Test the print engine and service, if necessary (see print engine service documentation).

1. Start ColorWise Pro Tools from a client computer, click the Calibrator icon, and then click Restore Device in the Calibrator window.

Restore Device restores the Fiery X3eTY calibration information to factory defaults. If restoring default calibration does not solve the problem, you may need to service the print engine. 2. If restoring default calibration fixes the color quality, the custom calibration may have been the cause of the problem. Request that the site administrator recalibrate the Fiery X3eTY. For details, see Color Printing on the User Documentation CD. 3. If the problem persists after recalibration, the calibration information on the HDD may be corrupt. Reinstall system software. 4. If the problem persists, the HDD may be corrupt. Verify that all HDD cabling is correct. 5. If HDD cabling is correct, you may need to replace the HDD.

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T ABLE A

Fiery X3eTY error conditions (Continued)

Symptom

Possible cause

Suggested action

Printing (continued) Pages come out blank, or Loose cable connection tinted with green or some between the Fiery X3eTY other color and the print engine

1. Check again the print engine interface cable and connection at the Fiery X3eTY and the print engine. 2. Power off/on the print engine. 3. Replace the print engine interface cable.

Problem with the print engine

Test the print engine and service, if necessary (see the service documentation that accompanies the print engine).

If the user can print the Configuration page from the print engine control panel but cannot print a job from a computer on the network, request that the network administrator do the following: • Check all components of the network, including cables, connectors, terminators, network adapter boards, and network drivers. • Activate the network and use it to communicate with other printers. • Confirm that the applicable network settings in Setup (such as AppleTalk zone, IP address, subnet mask, and gateway address) match the settings used in the network. N OTE : EPS file generation is not completely standardized among applications. Some users may encounter problems while printing

certain EPS files.

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Checking the network Printing problems may arise if the network hardware or software is not set up properly or does not match network settings on the Fiery X3eTY. Problems may also arise when printing from a specific application or printing a particular file. Most of these problems show up as printing problems and do not necessarily indicate a Fiery X3eTY malfunction. The customer’s site administrator can eliminate many printing problems without requiring you to make a service call. The site administrator deals with: • Error conditions on the print engine • Network connection problems that result in the print engine not appearing in list of printers on the customer’s computers N OTE : If the print engine does not appear in the list of printers on the network, there may

be another device on the network with the same IP address. • Conflicting network settings in Setup and on the customer’s computers • Printing problems caused by inappropriate Setup options • Application-specific printing errors caused by missing or incorrectly installed printer description files

Printing to the Fiery X3eTY If the customer can print the Fiery X3eTY Test Page but cannot print a job from a computer on the network, you may have to make a service call. However, first Make sure that the site administrator has done the following: • Checked all components of the network, including cables, connectors, terminators, network adapter boards, and network drivers. • Activated the network and used it to communicate with other printers. • Confirmed that the applicable network settings in Setup (such as AppleTalk zone, IP address, subnet mask, and gateway address) match the settings used in the network. When you make a service call, check the Fiery X3eTY connector panel to make sure that the appropriate network connection is in place. Print quality problems are difficult to trace. Before you try to troubleshoot print quality problems, print a Test Page to make sure that the print engine does not need servicing or adjusting. Also, Make sure that the correct paper is being used in the print engine. N OTE : EPS file generation is not completely standardized among applications. Some users

may encounter problems while printing certain EPS files.

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If the printer does not print The following table lists possible causes and solutions when the printer does not print. T ABLE B

Causes and solutions when printer does not print

Possible Cause

Solution

Is the power on?

• Press and hold the power button on the Fiery X3eTY to turn it on and/or when the Fiery X3eTY is ready, power on the print engine.

Is the print engine interface connector properly connected?

• Make sure that the print engine interface connectors are properly connected to the print engine and the Fiery X3eTY.

Is the specified paper loaded?

• Load the specified paper in any of the input trays.

Can you print a Test Page from the printer driver?

• If you cannot, the print engine may be out of order. You may need to service the print engine.

Enclosed fan not present or not functioning.

• Verify that the enclosed fans are present, oriented correctly, and functioning (see page 28).

Other printing problems The following table lists other printing problems and what to do about them. T ABLE C

Other printing problems

Problem

Action

An image is printed on the reverse side of the paper.

• Reload the paper in the paper tray upside down.

Multiple pages are fed through the print engine at once.

• Remove all the pages from the paper tray and fan them gently before reloading.

Paper misfeeds occur frequently.

• Check the paper size settings. Use the recommended paper. Avoid using curled, folded, wrinkled, perforated, or glossy paper.

It takes too long to complete the print job.

• The data is so large or complex that it takes additional time to process. If the Data indicator is blinking, data is being processed. Wait until it is finished.

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Clearing the CMOS and power-up settings Use the following procedure to clear the CMOS and power-up settings for the Fiery X3eTY, as a final troubleshooting step before you decide to replace the motherboard. TO

CLEAR THE

CMOS

AND POWER - UP SETTINGS

1.

Make sure that the Fiery X3eTY is powered off, and then remove the power cable from the system.

2.

Access and open the Fiery X3eTY (see page 9).

3.

Remove the battery from the motherboard (see page 22).

Set aside the battery so that you can replace it later. 4.

Locate the jumper that is installed on the 3-pin jumper area JP1 on the motherboard.

JP1 is located between motherboard connectors PCI2 and PRI-IDE. 5.

Remove the jumper from the default position on JP1, and install it in reset position.

PCI2

PCI2

JP1 (default position)

PRI-IDE

JP1 (reset position)

PRI-IDE

6.

Wait one full minute.

7.

Remove the jumper from the reset position on JP1, and install it back in default position.

8.

Reinstall the battery.

9.

Reassemble the Fiery X3eTY (see page 34).

10.

Power on the Fiery X3eTY, and configure the date and time in Setup.

For more information about Setup, see Configuration and Setup on the User Documentation CD.

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Index Numerics

F

10/100/1000BaseT 37

fan CPU 23 enclosed 28, 34

A AC power switch 6 airflow direction 34

B battery 22, 47, 57 BIOS, motherboard 21

C cables checking 52 CPU fan 24, 26 HDD 33 CD, System Software 39 checking cables 52 network connections 67 clock 57 CMOS 53, 54, 69 Configuration page 35 connecting to the network 37, 67 cooling assembly, CPU 23 COPIER port 40 CPU 23 to 26 cooling assembly 23 fan cable 24, 26 removing 24 replacing 25 cross-over cable 40

D damage, reporting 2 diagnostics network 60, 61 printing 62, 63, 64, 65, 66 DIMMs configurations 20 removal and replacement 20

E EMI approvals 48 errors 60, 61, 62, 63, 64, 65, 66 ESD (electrostatic discharge) safety precautions 2, 14, 17 exploded view 5

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H hard disk drive proper handling 31 removal 33 system software 31 heatsink, CPU 23

I interface board 18 IP address 2

L LAN (local area network) 2

N networks connecting to 37, 67 supported 47

O on-board battery 22 DIMMs 5, 20

P power button, soft 6, 12, 14, 16, 29, 53 power supply 30 power switch, AC 6 precautions 2, 14, 17 printing problems 67 Test Page 35

S safety approvals 48 Soft power button 6, 12, 14, 16, 29, 53 system performance 57 system software, installing 39

T Test Page 35

U U15 13, 21

I-1

UPDATING STATUS

DATE

07/2007

UPDATED PAGES

1ST EDITION

PAGES

CODE

76

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