Syncing Your Fitness Device or App to the Member Wellness Portal
Getting Started Q: Do I need to set up an account through my device’s website?
Q: How do I connect my device or app to the AlwaysOn® mobile app?
A: Yes. You must create an account through your device’s website or app before you can sync it to the Member Wellness Portal. Please refer to the instructions that came with your device to create that account.
A: T o sync a device or app:
Q: How do I connect my device or app to the Member Wellness Portal?
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A: To sync a device or app: ll
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Visit bcbst.com/Nissan-Wellness, log in to BlueAccessSM and click on the My Health & Wellness tab. Next, click on the Member Wellness Portal. Click Get Started.
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Look at the menu on the left and find Devices and Apps. Then click the Manage Devices tab to view available devices.
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Find your device or app and click Connect. Then enter your device’s login information.*
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ownload the AlwaysOn mobile app from D the App Store® or Google Play ®. Open the app and tap New User Registration, then follow the prompts to set up your account. fter you’ve set up your account, tap A Devices at the bottom of the screen. elect your fitness device or app and click + S to connect. ollow the instructions to sync your device F or app.
Q: How do I connect to Apple® Health? A: T o sync your Apple Watch®, iPhone® pedometer or Runtastic app, log in to the AlwaysOn mobile app and select Devices from the menu. Choose Apple Health and select Enable Now. Choose All Categories On, then Allow.*
*Only devices and apps listed are available to sync.
Q: How will I know if my device is connected? A: If you use Apple Health, you’ll need to connect with the AlwaysOn app. Once you do that, your activity will appear in the app and on the My Fitness page in the portal. To make sure you’re connected, open the app and look for Apple Health Partners. If you’re connected, it’ll be highlighted in green and will display a check mark. Even if you synced your device in 2016, be sure to check AlwaysOn to make sure you’re still connected. For other fitness devices and apps, your activity will appear on the My Fitness page in the portal. It will also say Connected on the device’s icon on the Manage Devices page. Even if you synced your device in 2016, be sure to check the My Fitness page to make sure you’re still connected. Q: What devices and apps work with the Member Wellness Portal? A: Devices include Apple Watch, iPhone pedometer, FitBit®, Withings and Jawbone®. Fitness apps include Runtastic, MapMyFitness and Strava. A list of our fitness device and app partners can be found on the Member Wellness Portal under Devices and Apps in the Help section.** Q: Do all of the devices or apps capture minutes and/or steps?
Understanding the My Fitness Page Q: Can I connect more than one device? A: Yes. There is no limit to the number of devices and apps you can connect to the My Fitness page. If you’ve updated or purchased a new device from the same company with the same login, you do not need to disconnect your device. Your activity data will continue to display on the My Fitness page. Q: I have multiple devices, but the My Fitness page only shows data from one of them. A: All of your connected devices and apps display on the My Fitness page. Use the drop-down menu next to View to switch between devices. Q: What information will show on the My Fitness page? A: Physical activity-related stats, including calories burned, minutes of activity, steps and miles traveled, display on the My Fitness page. However, only data for active minutes and steps counts toward your Nissan LiveWell incentive points.
A: Yes. Q: Can I change what displays on the My Fitness page? A: No. Calories, steps, minutes and miles are the only data displayed on the My Fitness page and they can’t be changed or deleted. You may be able to view more on the device’s website or app.
**The above are registered trademarks of their respective owners.
Q: Can I change my activity timeframe on the My Fitness page? A: Yes. You can filter your activity by day, week, month or year by using the time filter at the top of the My Fitness page. Q: Why does the My Fitness page show 0 minutes of activity for my Fitbit? A: We’re not able to show Fitbit minutes of activity because of the unique way that Fitbit measures those minutes. We recommend checking your Fitbit dashboard on the Fitbit website or app to see a more complete view of your activity, including active minutes.
Viewing Your Bluehealth RewardsSM Incentives Q: How do I check how many points I’ve earned from my fitness device or app? A: Visit bcbst.com/Nissan-Wellness and log in to BlueAccess. ll
Choose the My Health & Wellness tab.
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Select My BlueHealth Rewards.
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On your first visit, you’ll need to enter your email address.
Once you’re logged in, check the Activity History tab to see how many points you’ve earned for physical activity.
Troubleshooting Q: Why haven’t I received points for meeting the activity goal? A: The portal shows the combined activity from all of your connected devices or apps. But you only earn points for activity tracked on a single device/app. You will be awarded points based on the fitness device or app that reported the most activity tracked for that day (either the most steps or the highest number of active minutes). To earn points, you must get 3,000 steps or 30 minutes of physical activity in one day from one device or app. Q: Why doesn’t the information on the My Fitness page match my device or app? A: The My Fitness page shows activity from the last time you synced your device with its app/website. If you haven’t synced your device with its app/website in a while, the information on your device may not match the My Fitness page. It could take one to two hours before your updated information is shown. For some devices, there may be differences between what we show and what’s on your device’s companion app/website. We recommend checking your device’s companion app/website if this happens. Q: I’m having trouble connecting my device. A: Make sure you created an account through your device’s website or app. Refer to the instructions that came with your device to find out how to create an account. If you are still having issues setting up your device and/or the account associated with your device, check your device’s specific website for further help. If you still have issues after troubleshooting, call customer support at 1-866-843-3509 (option 5).
Q: I can’t see my fitness data. A: Try disconnecting and reconnecting your device. From the My Fitness page, go to Manage Devices and click Disconnect. Wait a few minutes, then click Connect. It may take one to two hours for your new information to display. If you still have issues after troubleshooting, call customer support. Q: Why doesn’t the My Fitness page show all of my stats — steps, minutes and/or miles? A: Depending on the kind of activity tracker you have, you may find that not all of your fitness activity displays on your page after you connect it. If not, please refer to your tracker’s website or companion mobile app for a more complete view of your activity. Q: When should I disconnect my device? A: If you are no longer using a device to track your activity, you should disconnect it. If you’ve updated or purchased a new device from the same company and are using the same login, you do not need to disconnect your old device. Your activity data will continue to display on the My Fitness page.
More Questions?
To view more questions, visit the Member Wellness Portal, click on Devices and Apps in the menu and select Help.
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BlueCross BlueShield of Tennessee (BlueCross) complies with applicable Federal civil rights laws and does not discriminate on the basis of race, color, national origin, age, disability or sex. BlueCross does not exclude people or treat them differently because of race, color, national origin, age, disability or sex. BlueCross: • Provides free aids and services to people with disabilities to communicate effectively with us, such as: (1) qualified interpreters and (2) written information in other formats, such as large print, audio and accessible electronic formats. • Provides free language services to people whose primary language is not English, such as: (1) qualified interpreters and (2) written information in other languages. If you need these services, contact a consumer advisor at the number on the back of your Member ID card or call 1-866-843-3509 (TTY: 1-800-848-0298 or 711). If you believe that BlueCross has failed to provide these services or discriminated in another way on the basis of race, color, national origin, age, disability or sex, you can file a grievance (“Nondiscrimination Grievance”). For help with preparing and submitting your Nondiscrimination Grievance, contact a consumer advisor at the number on the back of your Member ID card or call 1-866-843-3509 (TTY: 1-800-848-0298 or 711). They can provide you with the appropriate form to use in submitting a Nondiscrimination Grievance. You can file a Nondiscrimination Grievance in person or by mail, fax or email. Address your Nondiscrimination Grievance to: Nondiscrimination Compliance Coordinator; c/o Manager, Operations, Member Benefits Administration; 1 Cameron Hill Circle, Suite 0019, Chattanooga, TN 37402-0019; (423) 591-9208 (fax); Nondiscrimination_
[email protected] (email). You can also file a civil rights complaint with the U.S. Department of Health and Human Services, Office for Civil Rights, electronically through the Office for Civil Rights Complaint Portal, available at https://ocrportal. hhs.gov/ocr/portal/lobby.jsf, or by mail or phone at: U.S. Department of Health and Human Services, 200 Independence Avenue SW., Room 509F, HHH Building, Washington, DC 20201, 1–800–368–1019, 800–537–7697 (TDD). Complaint forms are available at http://www.hhs.gov/ocr/office/file/index.html. BlueCross BlueShield of Tennessee, Inc., an Independent Licensee of the BlueCross BlueShield Association.
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16SAM71337-Nissan_Device_Sync_Flyer_Update
