gryphon marketing compliance - NICE inContact

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GRYPHON MARKETING COMPLIANCE

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THE ONLY INDEMNIFIED DO-NOT-CONTACT SOLUTION Marketing privacy law is one of the fastest growing legal specializations today. Do-Not-Contact regulations governing digital as well as phone-based marketing campaigns are growing in number and complexity every year. Gryphon’s cloud-based, real-time compliance engine is the only solution robust enough to ensure 100% warranted protection without over-suppressing legitimate contacts. Gryphon even assumes your risk, indemnifying you in the event of a violation so you can focus on growth instead of liability.

UNMATCHED EXPERTISE A  PLATFORM AND CREDENTIALS YOU CAN TRUST

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With your corporate image on the line, you need a compliance partner that tailors their technology to your business needs and is backed by certified marketing compliance professionals. Gryphon offers a host of channels and methods you can leverage to certify against Do-Not-Contact registries or custom business rules. Additionally, Gryphon staffs certified privacy attorneys (CIPP & CIPP/C) to keep current with federal and state nuances and to be at your service for professional consulting.

Telephone

Certify Capture Update Analyze Report

Web Portal Open API Secure FTP CRM App

OK to Contact Do Not Contact Review Preferences

Softphone

Marketing Sources

Access Methods

Gryphon Cloud

Contact Status

Marketing Service Providers Sales Agents CRM Platform Call Centers 3rd Party Email Providers

Telephone Web Portal Open API Secure FTP CRM App Softphone

All call lists are automatically analyzed and updated in real-time—maximizing opportunity and minimizing risk.

Ensure compliance automatically through upload, voice alerts, or icon displays.

FEATURE-RICH ►

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M  ULTI-CHANNEL SUPPORT

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G  RANULAR PREFERENCE MANAGEMENT

Gryphon Marketing Compliance is accessible across the

Collect opt-ins and opt-outs and other preferences like

enterprise for campaigns driven through phone, email, or

desired contact frequency, by channel or campaign.

text message, allowing you to expand marketing efforts

Prevent full suppression by allowing prospects to “opt-

without increasing risk.

down”, thus preserving your marketing impact.

C  ALL RESULT KEYPAD TAGS

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 LEAD RECOVERY & EXEMPTION ADVISOR

Agents can easily record valuable information without

Only Gryphon minimizes oversuppression by tracking

having to access another platform. Designate any number

DNC registry expirations and business relationship

of call outcome disposition tags such as “1# - Follow Up

transactions that recover leads or make them exempt

90 Days” or “3# - Appointment Set”.

from DNC block, boosting your list upwards of 60%.

GRYPHON MARKETING COMPLIANCE FEATURE-RICH ►

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 INTEGRATED CALL RECORDING

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S  ALESFORCE CLICK-TO-DIAL APP

Turn previously inaccessible information—call audio

Gryphon delivers industry-leading, real-time marketing

data—into a wealth of actionable insights with a

compliance from within an agent’s Salesforce.com

cloud-based tool that captures WAV format recordings

Contact, Lead, Account, or custom object view, avoiding

for training, targeted coaching, or audit purposes.

the need to process calls in multiple platforms. Through

Automatically redact sensitive information to ensure

intuitive icon signals, agents will quickly know if a contact

privacy and compliance.

is OK to call, or if there are specific restrictions, agents are prompted to view a detail pop-up for added insight.

P  RE-CALL PROMPTS Configure fool-proof pre-call whispers that warn an agent about specific restrictions such as consent to record, do-not-call block, age limitations, curfews, or no rebuttal/ permission to continue.

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R  EPORTING AND AUDIT TRAIL Construct and view reports by campaign or date range that display number of calls, talk time, average time/call, DNC blocks, DNC adds, and any configured result tags. Drill down by agent for a complete audit trail.

THE GRYPHON COMPLIANCE GUARANTEE: ► Fully

compliant, multi-channel access to consumers

► Current

maintenance of changing regulations

► Professional

consulting to bullet-proof your protection

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AUTOMATIC SALESFORCE DATA INPUT Say goodbye to the inaccuracies related to manual CRM data input. With Gryphon, call data and the resulting dispositions are automatically recorded into Salesforce so agents can avoid the often flawed and time consuming step of keying in data.

ABOUT GRYPHON Companies with dispersed sales teams depend on Gryphon Networks to optimize sales performance and eliminate regulatory risk. Gryphon’s cloud-based technology automatically collects and analyzes call data from any device to transform sales activity into actionable sales intelligence. Established in 1998 and headquartered in Boston, Massachusetts, Gryphon counts the world’s top brokerage and financial services firms among a host of 600+ satisfied clients. Call Gryphon today to learn how you can manage your team with accurate, on-demand call data: ► 1 866.366.6822 Or visit us at www.gryphonnetworks.com.

► 1 866-366-6822

www.gryphonnetworks.com