Hamleys Demonstrator

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Hamleys Demonstrator Location: Regent Street Start Date: ASAP Duration: Permanent Rate of pay: £7.28 Job Purpose Summary Promote the sale of products by live demonstrating them, interacting with customers, enhancing the overall customer experience and introducing an additional element of fun and theatre to the store.

Role and Responsibilities:                     

To be engaging, effectively drawing the customer into the magic of the store and making the experience exciting To present a professional image and positive attitude to internal and external customers To project the company image in personal appearance To be a role model and support the team in delivering award winning service To demonstrate effective communication skills To share knowledge and information with other members of the team To effectively communicate with all the team on promotional and operational information To use the Hamleys Spotlight on Me to develop new skills and enhance existing skills To adapt to the ever-changing needs of the business with a positive attitude To demonstrate an ability to increase sales through effective demonstration and highly developed selling skills To deliver the service orientated approach to the Hamleys customer thereby delivering a high rate of sales conversion To support Hamleys trading and promotional programme by setting appropriate targets for yourself To gain product knowledge expertise within all product groups in the store and sharing this with the team To create the Hamleys experience by following VM guidelines and housekeeping standards To implement sales promotions and price changes as directed by Management To give a professional, informed description and show an in-depth knowledge of your product, using live demonstration to highlight key features To efficiently adhere to all Company procedures and policies, effectively deputing for the Management team in their absence (if required) To accurately and efficiently run till operations (if required) To provide a safe environment, following Health & Safety guidelines/ risk assessments for products, and to be aware of the security of the floor To implement and maintain the highest standards of Health & Safety To replenish demonstration stock as required

*** Please note that no list on this job description is exhaustive and you may, at any time, be requested by management to carry out any other task or activity as necessary to the smooth effective operation of the business.

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Person profile:                 

High levels of enthusiasm and energy Fun and friendly disposition To approach all aspects of work with passion, a positive attitude and to lead by example Excellent inter-personal skills Determination to succeed with a ‘can do’ attitude Confident in own actions and fosters confidence in others Demonstrates standards of excellence and mirror this through the training of others Innovative and creative Maintains a positive frame of mind in all circumstances Strong initiative and self – motivation To work independently with effective time management Professional and logical approach to problem solving Demonstrates a high level of professional integrity Ability to work to deadlines Flexibility to work across varied hours and days of the week To promote personal credibility through working productively Keen to continuously develop own knowledge and actively drives this

Specific Job Skills:          

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Strong selling skills (salesmanship) At least 6 months experience in Hamleys or similar environment Numerate and articulate Must have completed Hamleys Spotlight on me - ‘Bronze Book’ within the required time frame Excellent communication skills In depth product knowledge Persuasive and tenacious Ability to quickly build rapport with others Ability to work independently and as part of the team Ability to communicate team members views to the Management team effectively