Hamleys Events Assistant Job Description

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Tuesday, March 28, 2017

Hamleys Events Assistant Job Description Reporting Manager: Marketing and Events Manager, Events Assistant Manager and Floor/ Store Manager

Job Purpose Summary To exceed our customers’ expectations within the store by creating and presenting engaging performances, conducting historically factual in-character tours and ensuring the smooth operational running of Children’s parties and private hire/ company organised functions and other store activities.

What you will be required to do as a Hamleys Events Assistant:                   

To provide children’s Party/ private hire Guests and customers with first class levels of customer service and entertainment at all times. Provide award winning customer service by following Hamleys PLAY service strategy To actively participate in supporting the goals of the store Management team, driving footfall by creating an element of theatre and enhancing the overall customer experience. To be engaging, effectively drawing the customer into the magic of the store and making the experience exciting To accurately and efficiently run all parties and private/ company organised functions and train staff as appropriate To deliver the service orientated approach to the Hamleys customer thereby delivering a high rate of party bookings To demonstrate an ability to increase sales through effectively increasing the number of potential and returning customers by offering an exciting events program To project the company image with a professional and positive attitude to internal and external customers To support Hamleys trading and promotional programme by organizing complementary events and performances in store To support the store in delivering award winning service To demonstrate effective communication and performing skills To share knowledge and information with other members of the team To effectively communicate with all the team on promotional and operational information To use the Hamleys ‘Spotlight on Me’ to develop new skills and enhance existing skills To gain product knowledge expertise within the history of products in the store, sharing this with the team and delivering your knowledge to customers/visitors during site tours To give a professional, informed description and show an in-depth knowledge of key product lines, using live demonstration to highlight key features when appropriate To efficiently adhere to all Company procedures and policies, effectively deputing for the Management team in their absence To provide a safe environment, following Health & Safety guidelines/ risk assessments for products, and to be aware of the security of the floor To adapt to the ever-changing needs of the business with a positive attitude

*** Please note that no list on this job description is exhaustive and you may, at any time, be requested by management to carry out any other task or activity as necessary to the smooth effective operation of the business.

Person profile Personality:           Page 1 of 2

High levels of enthusiasm and energy Confident in own actions and fosters confidence in others Strong initiative and self – motivation Fun and friendly disposition Enjoys working with children and relishes the challenges that this may present Maintains a positive and professional frame of mind in all circumstances Innovative and creative Passionate about the brand Demonstrates standards of excellence Excellent inter-personal and performing skills Version 1.2014/ Job Description

Tuesday, March 28, 2017

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Professional and logical approach to problem solving Demonstrates a high level of professional integrity Determination to succeed with a ‘can do’ attitude Flexibility to work across varied hours and days of the week Promotes personal credibility through working productively Works independently with effective time management Keen to continuously develop own knowledge and actively drives this Highly organised and able to prioritise workload Able to work to tight deadlines, under pressure Able to communicate with a range of audiences and understands which communication style is appropriate for the situation Ability to be a team player but also to work independently when required Adapts to change willingly and enthusiastically To ask for feedback about performance To actively look for ways to improve performance and skills

Specific Job Skills:           

Page 2 of 2

Must have completed Hamleys Spotlight on me - ‘Bronze Book’ within the required time frame Numerate and articulate Displayed competence in performing arts Excellent communication skills both written and verbal Ability to work independently and as part of the team Ability to communicate team members views to the Management team effectively Track record of demonstrating initiative to gain success To actively approach all aspects of work in a positive, productive, and professional manner Desirably worked in a retail environment with a strong customer focus Ability to quickly build rapport with others Flexible in approach to work, people and working patterns

Version 1.2014/ Job Description