Hamleys Experience Assistant Job Description

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Hamleys Experience Assistant Job Description Location: Cardiff Contractual Hours: 39 hours per week Closing date for applications: 23rd June 2016 Duration: Permanent Rate of pay: £7.20 per hour Job Purpose Summary: To deliver the Hamleys in store experience by live demonstrating products, interacting with customers to add elements of fun and theatre, and ensuring the smooth operational running of Children’s parties.

What you will be required to do as a Hamleys Experience Assistant:                   

To be engaging, effectively drawing the customer into the magic of the store making the experience fun and exciting To present a professional image and positive attitude to internal and external customers To project the company image in personal appearance ensuring the correct uniform is work To be a role model and support the store team in delivering award winning service To demonstrate effective communication skills To share knowledge and information with other members of the team To effectively communicate with all the team on promotional and operational information To adapt to the ever-changing needs of the business with a positive attitude To demonstrate an ability to increase sales through effective demonstration and highly developed selling skills To deliver the Birthday Parties and other bookable events with exceptional service and fun orientated approach To support Hamleys trading and promotional program by achieving set KPI targets for the team and yourself To give a professional, informed description and show an in-depth knowledge of the demonstration products To have a strong understanding of your role in delivering a Hamleys Birthday Party or other bookable event To use the Hamleys Spotlight on Me workshops and Party Training to develop new skills and enhance existing skills To following VM guidelines and housekeeping standards To implement sales promotions and price changes as directed by Management To efficiently adhere to all Company procedures and policies, effectively deputing for the Management team in their absence To provide a safe environment, following Health & Safety guidelines/ risk assessments for products, and to be aware of the security of the floor To implement and maintain the highest standards of Health & Safety

*** Please note that no list on this job description is exhaustive and you may, at any time, be requested by management to carry out any other task or activity as necessary to the smooth effective operation of the business.

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Person profile Personality:          

Fun and friendly disposition Confident in own actions and fosters confidence in others Determination to succeed with a ‘can do’ attitude High levels of enthusiasm and energy Enjoys working with children and relishes the challenges that this may present Passionate about the brand Excellent interpersonal & communication skills Keen to continuously develop own knowledge and actively drives this Demonstrates standards of excellence with fun inter-personal and performing skills Demonstrates a high level of sales skills and is willing to learn and improve on their skill set

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Professional and logical approach to problem solving Demonstrates a high level of professional integrity Strong initiative and self – motivation Maintains a positive and professional frame of mind in all circumstances Innovative and creative Ability to work to deadlines Flexibility to work across varied hours and days of the week Promotes personal credibility through working productively Approaches all aspects of work with passion, a positive attitude and to lead by example Works independently with effective time management

Specific Job Skills:          

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Must have completed Hamleys Spotlight on me - ‘Bronze Book’ within the required time frame Strong selling skills (salesmanship) Displayed competence in performing arts Numerate and articulate At least 6 months experience in Hamleys or similar environment Excellent communication skills both written and verbal In depth product knowledge of toys Persuasive and tenacious Ability to work independently and as part of the team Ability to communicate team members views to the Management team effectively

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