Hamleys Expert

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Hamleys Expert Job Purpose Summary Hamleys Experts will assist management by motivating the team through clear communication, effective delegation and positive and constructive feedback.

Roles and Responsibilities: • • • • • • • • • • • • • • • • • • • • •

Provide award winning customer service by following Hamleys PLAY Service Strategy Communicate with the Management team on any operational challenges you face To present a professional image and positive attitude to internal and external customers To project the company image in personal appearance To be a role model and support the team in delivering award winning service To demonstrate effective communication skills To share knowledge and information with other members of the team To effectively communicate with all the team on promotional and operational information To use the Hamleys Spotlight on Me to develop new skills and enhance existing skills To adapt to the ever-changing needs of the business with a positive attitude To demonstrate an ability to increase sales through highly developed selling skills & to coach Hamleys Helpers in this key area To deliver the service orientated approach to the Hamleys customer thereby delivering a high rate of sales conversion To support Hamleys trading and promotional programme by setting appropriate targets for yourself and the team To gain product knowledge expertise within all product groups in the store and sharing this with the team To create the Hamleys experience by following VM guidelines and housekeeping standards To implement sales promotions and price changes as directed by Management To efficiently adhere to all Company procedures and policies Effectively deputing for the Management team in their absence including opening or closing floor/store where required To accurately and efficiently run all till operations and train staff as appropriate To provide a safe environment, following Health & Safety guidelines and to be aware of the security of the floor To implement and maintain the highest standards of Health & Safety

*** Please note that no list on this job description is exhaustive and you may, at any time, be requested by management to carry out any other task or activity as necessary to the smooth effective operation of the business.

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Person Profile: • • • • • • • • • • • • • • • •

High levels of enthusiasm and energy Confident in own actions and fosters confidence in others Fun and friendly disposition Demonstrates standards of excellence and mirror this through the training of others Excellent inter-personal skills Professional and logical approach to problem solving Demonstrates a high level of professional integrity Strong initiative and self – motivation Determination to succeed with a ‘can do’ attitude Maintains a positive frame of mind in all circumstances Innovative and creative Ability to work to deadlines Flexibility to work across varied hours and days of the week To promote personal credibility through working productively To approach all aspects of work with passion, a positive attitude and to lead by example To work independently with effective time management

Specific Job Skills: • • • • • • • •

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Must have completed Hamleys Spotlight on me - ‘Silver and Gold Books’ within the required time frame At least 6 months experience in Hamleys or similar environment Numerate and articulate Excellent communication skills both written and verbal In depth product knowledge PC Literate Ability to work independently and as part of the team Ability to communicate team members views to the Management team effectively