Hamleys Expert


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Hamleys Expert Job Purpose Summary •



To efficiently assist in the smooth running of all aspects of the store operations and achieve targeted sales and company objectives through the use of KPI targets, excellent customer service, live demonstration, enhancing the overall customer experience and introducing an additional element of fun and theatre to the store. To be engaging, effectively drawing the customer into the magic of the store and making the experience exciting

Roles and Responsibilities: • • • • • • • • • • • •

To interact with customers and provide amazing service by following Hamleys PLAY Service Principles To demonstrate an ability to increase sales, utilising Hamleys training tools to develop new and enhance existing selling skills To deliver the service orientated approach to the Hamleys customer thereby delivering a high rate of sales conversion To support Hamleys trading and promotional programme by striving to exceed set targets To gain product knowledge expertise within all product groups in the store To give a professional, informed description and show an in-depth knowledge of your product, using live demonstration to highlight key features To create the Hamleys experience by following Trading the Hamleys Way principles, VM guidelines and housekeeping standards To implement sales promotions and price changes as directed by Management To efficiently adhere to all Company procedures and policies To accurately and efficiently run all till operations and opening/closing processes To escalate any operational challenges faced To provide a safe environment, following Health & Safety guidelines and to be aware of the security of the floor

*** Please note that no list on this job description is exhaustive and you may, at any time, be requested by management to carry out any other task or activity as necessary to the smooth effective operation of the business.

Person Profile: • • • • • • • • • • • • • • Page 1 of 2

High levels of enthusiasm, confidence and energy Fun and friendly disposition Excellent inter-personal skills Professional and logical approach to problem solving Demonstrates a high level of professional integrity Strong initiative and self – motivation Determination to succeed with a ‘can do’ attitude Innovative and creative Ability to work to deadlines Flexibility to work across varied hours and additional hours in peak trading periods To promote personal credibility through working productively To approach all aspects of work with passion & a positive frame of mind To work independently with effective time management To project the company image in personal appearance

Specific Job Skills: • • • • • • •

Page 2 of 2

At least 6 months experience in a retail environment Numerate and articulate Excellent communication skills both written and verbal In depth product knowledge PC Literate Ability to work independently and as part of the team Ability to communicate team members views to the Management team effectively