Hamleys Helper Job Description


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Wednesday, September 7, 2016

Hamleys Helper Job Description Location: Regent Street Start Date: ASAP Duration: Permanent Rate of Pay: £7.28 per hour

Reporting Manager: Supervisor, Assistant Manager and Floor/ Store Manager

Job Purpose Summary Hamleys Helpers will deliver the Hamleys PLAY service strategy everyday whilst participating in all key store activities and operations.

What you will be required to do as a Hamleys Helper:               

Provide award winning customer service by following Hamleys PLAY Service Strategy Communicate with the Management team on any operational challenges you face To efficiently adhere to all Company procedures and policies Actively acknowledge and approach all customers with the objective of making a sale To project the company image in personal appearance To give a professional, informed description and show an in depth knowledge of your product To gain product knowledge expertise within all product groups in the store and sharing this with the team. Use every opportunity to offer additional items or alternatives to the sale Aim to exceed all targets, objectives set and key performance indicators Maintain high standards of visual merchandising and housekeeping to enhance the Hamleys experience Implement sales promotions and price changes as directed by Management To accurately and efficiently run till operations, following all procedures and the 7 steps to success to maximise add on sales. To use the Hamleys Spotlight on Me to develop new skills and enhance existing skills Provide a safe environment by following Health & Safety guidelines and being aware of the security on the floor To adapt to the ever-changing needs of the business with a positive attitude

*** Please note that no list on this job description is exhaustive and you may, at any time, be requested by management to carry out any other task or activity as necessary to the smooth effective operation of the business.

Person profile                 Page 1 of 2

Self-confident with a fun and friendly disposition Enthusiastic and energetic Enjoys working with children and relishes the challenges that this may present Positive, can do, attitude Passionate about the brand Good interpersonal & communication skills Keen to continuously develop own knowledge and actively drives this Highly organised and able to prioritise workload Able to work to tight deadlines, under pressure Flexibility to work across varied hours and days of the week Able to communicate with a range of audiences and understands which communication style is appropriate for the situation Ability to be a team player but also to work independently when required Creative and innovative Adapts to change willingly and enthusiastically To ask for feedback about performance To actively look for ways to improve performance and skills Version 1.2014/ Job Description

Wednesday, September 7, 2016

Specific Job Skills:

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Completed Hamleys Spotlight on me - ‘Bronze Book’ Articulate & numerate Track record of demonstrating initiative to gain success To actively approach all aspects of work in a positive, productive, and professional manner Desirably worked in a retail environment with a strong customer focus

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Ability to quickly build rapport with others To complete Spotlight on Me workbooks within the required time frame Flexible in approach to work, people and working patterns

Version 1.2014/ Job Description