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City of Suffolk, Virginia Health and Safety Program Development RFP #2014-00048-JS April 16, 2014
66000936.0007
ARCADIS U.S., Inc. 295 Bendix Road Suite 240 Virginia Beach Virginia 23452
Jay Smigielski, CPPO Purchasing Agent City of Suffolk Office of Purchasing Division 441 Market Street, Room 105 Suffolk, VA 23434-5237
Subject:
Tel 757 419 3970 Fax 757 419 3968 www.arcadis-us.com
WATER
Request for Proposals (RFP) #2014-00048-JS Health and Safety Program Development
Dear Mr. Smigielski:
Date:
April 16, 2014 ARCADIS has been an active member of the local community since opening our office in the area over 40 years ago. During this time we have been privileged to collaborate with City staff
Contact:
on many projects to help enable the vision of your City leaders. Moreover, we have done so by
Tom Burgess, CSP
supporting and working alongside the Department of Public Utilities in helping to build and improve the community and associated municipal infrastructure. By becoming part of the
Phone:
201.398.4495
ARCADIS organization in 2009, we expanded our capabilities and global reach, and are now able to access expertise from nearly 6,000 staff in the U.S. and over 22,000 internationally, all
Email:
the while strengthening and growing our local presence here in Hampton Roads. There is no
[email protected]
other firm in the region offering the important legacy of serving Hampton Roads communities while providing nationally-recognized excellence in municipal infrastructure and environmental
Our ref:
projects.
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Consequently, in addition to satisfying the criteria set forth in your RFP, ARCADIS is bestsuited to assist you in the development and implementation of a formalized, integrated health and safety program for the following key reasons:
•
Our Project Manager, Tom Burgess, has direct experience developing and implementing health and safety programs for water industry utilities – Tom has nearly 30 years of experience directly developing, implementing, and managing health and safety programs in a variety of public and private operations, including over a dozen projects performed directly for municipal utility organizations. He has managed the development of health and safety programs and systems including fire safety, lockout, confined space, fall protection, industrial hygiene, hazard communication, electrical safety, as well as management systems and behaviorbased safety programs. Tom is also experienced with the auditing and assessment of health and safety programs, including benchmarking. This extensive experience will provide the Department of Public Utilities with a practical health and safety
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Mr. Jay Smigielski April 16, 2014
program that is easily understood, implemented, managed, and expandable across the City.
•
Our vision for health and safety is simple: It’s how we do business – ARCADIS is committed to protecting people, property and the environment from harm. Having an active and solid health and safety management system is crucial to achieving and maintaining our leadership position in the industry. We are committed to protecting our employees and clients from injury and illness and we place health and safety values on par with our other core business values, integrating them into employees’ daily behaviors, and creating an unmatched health and safety conscious culture. This culture is easily understood through our Health and Safety tagline: ARCADIS = A Real Commitment; A Daily Issue: Safety. This continuous focus on health and safety will provide the Department of Public Utilities with the understanding of the commitment and importance that a successful health and safety program requires.
•
Responsiveness – The combination of strong local resources with national health and safety expertise ensures responsive service to a range of City stakeholders. As you know, many of our Mid-Atlantic water, wastewater, and environmental practice leaders and specialty disciplines are situated right here in Hampton Roads, providing our national health and safety leaders with local technical resources required to provide the Department of Public Utilities with a relevant and applicable health and safety program. These combined assets provide you near- instant access to our talent base.
We trust our proposal meets with your approval and look forward to an opportunity to further expand on how we can continue our long and extensive relationship with the City.
Sincerely, ARCADIS U.S., Inc.
Tom Burgess, CSP Principal Scientist Project Manager
Ryan W. Nagel, PE, ENV SP Associate Vice President Principal-In-Charge
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Health and Safety Program Development RFP #2014-00048-JS
Firm Organization Organization, Local Presence, Size and History ARCADIS has been an active member within the Hampton Roads community since opening our office in Hampton Roads more than 40 years ago. Dating back to the early 1960s, ARCADIS has provided engineering and management consulting services for the Hampton Roads community drinking water supply and treatment systems. During this time, we have collaborated on numerous programs and projects to help achieve the vision of our community leadership. We have supported many cities in Hampton Roads, their many departments, including Utilities, Planning, Development, Parks, Recreation and Tourism, and
Newport News Office: Total Staff: 45 In 1970, Malcolm Pirnie, Inc.
Public Works. We also serve other local agencies, including the Airport Authorities, Hampton Roads Sanitation District, Virginia Port Authority, Industrial Development Authorities and Redevelopment and Housing Authorities.
established a regional office in Hampton Roads, Virginia to serve the continuing needs of long-term clients
ARCADIS has inhouse staff for all service discipline
and the increasing demand for
areas identified in
professional environmental
the RFP. We have
engineering services in the area.
in excess of 22,000 people
Presently, the ARCADIS team includes
worldwide.
more than 60 professionals and
ARCADIS is comprised of four divisions: Water, Program Management
support staff at its City Center office in Newport News and its Town Center office in Virginia Beach.
and Construction Management (PMCM), Environment and Infrastructure. Our 1,800 Water Division professionals work exclusively in the municipal water and wastewater business. Our Environment Division is comprised of more than 3,000 people who provide advisory and management services for various environmental projects worldwide. Additionally, ARCADIS recently acquired EC Harris, a leading built asset consultancy firm that provides program execution efficiency underpinned by expertise in cost, contract, quality and risk management in major programs and projects around the world. With this experience and expertise, ARCADIS leads in defining, planning, integrating, implementing and controlling multiple projects linked together
Virginia Beach Office: Total Staff: 15
by a single, comprehensive business model or public mandate to responsibly improve the built environment and communities in which we live. From the early planning stages of a client’s capital construction program to the completion of the final project, our program managers provide the professionalism and guidance required to achieve a successful outcome.
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Over the past few decades, ARCADIS has successfully completed complex engineering and management consulting projects for a number of Hampton Roads organizations including City of Virginia Beach, Hampton Roads Sanitation District, City of Newport News, Isle of Wight, etc. Since the 1980s, we have worked with Suffolk on the following successful projects:
• • • • • • •
Expansion and Upgrading of G. Robert House WTP Feasibility Study for Desalination of Deep Well Water Reids Ferry Well System Design Phase I ESA at Hampton Roads Technology Park Water Master Plan Groundwater Development Extension of the Outfall from Electrodialysis Reversal WTF
We specialize in management of high-quality programs for clients in a wide range of market sectors. We are recognized industry leaders, successfully delivering important programs and bringing a unique perspective. As the clients’ advocate and representative, we deliver across a spectrum of expectations, providing results that add value to programs and our clients’ underlying business plans. The lessons learned through our years of managing and implementing complex projects, we will bring the following:
•
There is no such thing as “too close” communication. Physical location of resources is very important to building relationships and enhancing communication. There is no better way to communicate with clients than to be with clients. Most of our project team is local and will walk the halls to promote effective communications
• • •
as needed. Implementation of standardized protocols and procedures to provide consistent quality deliverables. Industry best-practices to our clients for potential improvement of existing tools, and design and delivery philosophies. Development of decision trees and matrices to formalize decision processes that can then be used by all stakeholders to make the right decision the first time.
Within the ARCADIS organization of approximately 5,500 in the U.S., we maintain 20 dedicated Health and Safety (H&S) specialists. In each office, we also have an H&S contact that coordinates activities and relays communications from our corporate H&S director. Our Health and Safety culture is easily understood through our H&S tagline--
ARCADIS = A Real Commitment; A Daily Issue: Safety Interest in the Contract We are not only interested in this contract, but committed to demonstrating once more to the City that ARCADIS can be relied upon for the following:
• • •
Bringing the right expertise to this project Proactively managing the project schedule Trusted as an advisor who will represent Suffolk’s best interests regarding Health and Safety
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Range of Experience Health and safety is an integral part of the solutions we provide to our clients. Clients are regularly setting higher performance standards that stress continuous improvement, stewardship and employee engagement and accountability. ARCADIS has met these challenges and exceeds the expectations of our staff, clients and stakeholders. ARCADIS uses both leading and lagging indicators to measure its own H&S performance, including near miss reporting, H&S communications, training, H&S assessments, and employee satisfaction. In addition, ARCADIS measures performance using the traditional work-related injury and illness rates per standard definition and measurement techniques that match those of most of the regulatory bodies which apply to our operations and those of our clients that frequently request this information. In addition to an excellent internal health and safety program ARCADIS has a team of professionals that provide a range of health and safety services to our
Lee Hall Water Treatment Plant, Newport News, VA: “A national model for safety, security and sustainability!”
clients. Our experience includes the development of procedures, programs, systems and training for a diverse range of clients, and we have unique experience in health and safety in the water and wastewater industries.
Benjamin Grumbles EPA Administrator for Water
Our water and wastewater experience includes:
• • • • • • • • • •
Confined space program development, assessments, and training. Lockout/tagout program development, equipment specific energy control procedure development, and training Chemical hazard communication programs and training include process related hazards Electrical safety including arc flash hazard assessments and training NFPA 820 fire prevention for wastewater treatment and collections including electrical classification Work zone safety plans for roadway activities Chemical management and reporting database Hazardous materials assessment and management Audits and assessments Health and safety capital project planning assistance
ARCADIS has a highly interactive approach to health and safety program development. Written programs and procedures are important, but the key to effectively reducing injuries and maintaining compliance are programs that engage both management and workers. Our team is effective interacting with workers, supervisors and managers to get the value of their knowledge and experience, and build a program that is effective and supports continuous improvement. An industry safety leading company once reflected that they didn’t have “a” program that was effective, but hundreds of programs that were effective in their demanding environment. While our team is familiar with many leading practices, we 66000936.0007 | CLB
Health and Safety Program Development RFP #2014-00048-JS
recognize that excellence comes in many forms. The key factors of management leadership and employee involvement are often best reflected in home-grown programs that fit each client specific needs and culture. We are not attached to a single approach but work with our clients to identify build on their strengths.
At ARCADIS, we continuously strive to improve its H&S program and performance. We achieve this goal by:
• • • • • • • •
Regular review of the H&S risks of each ARCADIS Operating Company (OpCo) to ensure that each risk is appropriate controlled throughout the company. Further improvement of our employees’ capability to recognize hazards and near misses, reporting these effectively and investigating them effectively. Frequent sharing of lessons learned related to best H&S practices and incidents. Encourage ARCADIS staff to develop H&S Task Improvement Process (TIP) Perform Job Safety Analysis (JSA) Develop Health and Safety Plan (HASP) for all field related tasks and activities Continual stewardship from our leaders to promote our Health & Safety culture with our staff. Working with our partners to complete our work in a healthy and safe environment for all of our stakeholders.
Each year, the Health and Safety Excellence Awards honor ARCADIS teams who work collaboratively to steward H&S performance, proactively drive H&S planning and hazard recognition, use ARCADIS H&S tools to foster an atmosphere of incident prevention, implement appropriate control measures for identified hazards and (at times) innovative measures to eliminate hazards, drive positive attitudes toward H&S, and instill a premier H&S culture. The following projects were the 2013 Health and Safety Excellence Award recipients: Gold Project Team Award The Viridian (Agrium) Manitoba Mining Project Teams More than 50 years of product wastes from metals-bearing waste rock and spoils at the Farley Tailings Management Area and Fox Lake mine sites, located north of Winnipeg in Manitoba, Canada, resulted in extremely hazardous conditions for human health and the environment – creating a “moonscape” environment. ARCADIS led the effort to design the technical remedy, consolidate tailings, produce aggregates, procure geosynthetic materials, install multiple cover systems and restore/rehabilitate the landscape. In total, more than 3 million square meters of materials were handled to complete the work, and more than 1 billion gallons of water were treated for discharge to the Lynn River and area lake systems. Nearly 364,000 man-hours were performed without a loss-time incident in temperatures that could dip below -40°C during the colder months. Safety was a primary concern, and the project team designed and incorporated a robust H&S system into their efforts from the outset of the field activities. During the tendering process, ARCADIS weighted safety metrics well beyond the requirements requested by the Province to ensure that we selected subcontractors with a similar safety culture and approach to minimizing risks. Field Level Risk Assessment forms were used on a daily basis, and crews were afforded time during work shifts to continuously evaluate potential hazards. These practices, as well as multiple lines of communication for real-time feedback on safety issues, were keys to the success of the program. ARCADIS not only developed and presented training programs to provide the more than 70 First Nation members who worked on the project with necessary skills, but also addressed their safety concerns by engaging band elders to provide translating and mentoring support. 66000936.0007 | CLB
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For ARCADIS, the safely performed work on these sites put us on the map as a premier North American mining reclamation firm, helped to significantly grow revenue and profits for our mining practice in the U.S. and in Canada, and secured our spot as the “go to” provider for Agrium. Silver Project Team Award The Ohio Department of Transportation Culverts Data Collection Team The Ohio Department of Transportation (ODOT) hired ARCADIS in 2013 to identify, inventory and inspect approximately 6,500 culverts crossing state routes within the seven counties of Ohio’s District 11, and to enter data for those culverts into ODOT’s Statewide Structure Management System. To date, the teams have walked more than 500 miles and inspected 1,500 culverts, with zero Lost Work days. The team proactively drives H&S planning and hazard recognition, and uses H&S tools to foster an atmosphere of incident prevention. The well-established flow of communication ensures that field teams are aware that there is someone available to assist them in any situation at any time, and younger crew members are mentored by more experienced field personnel. The project team has also developed a project-specific TIP, and TIPs are performed by each team at least once each week. Near misses are documented and widely shared. Because the project covers such a large geographic area, the HASP includes directions to medical facilities in every area that the teams will enter. All field crews carry an ODOT flowchart for identifying confined spaces and remote culverts. In addition, field crews are encouraged to use Stop Work Authority whenever necessary. Given the rural and hilly terrain, work conducted in proximity to highly trafficked roadways, and the constantly changing Ohio weather, the entire team discusses new areas as they are entered and works to identify new hazards. Crews are encouraged to continually provide feedback on field gear to improve or purchase additional needed items, and to actively reassess JSAs and other components of the HASP. Bronze Project The ExxonMobil Mayflower Pipeline Incident Response Team On the evening of March 29, 2013, the ExxonMobil Pegasus Pipeline ruptured in Mayflower, Arkansas, releasing crude oil into a residential neighborhood and nearby waterways and wetlands. The complex field operations that ARCADIS has conducted to date include rescuing at-risk wildlife, clearing work areas of poisonous snakes ahead of crews, remediating and replacing a stormwater sewer line and water supply line, demolishing severely impacted structures, providing routine maintenance of absorbent booms in wetland/ backwater areas, conducting an extensive groundwater and soil assessment, self-performing a soil removal action, providing a geotechnical investigation of the pipeline area, managing wastes, restoring residential properties, monitoring and sampling sheens, and conducting an assessment of biota, sediment, soil and surface water in drainage ways, wetlands and nearby Lake Conway. Health and Safety planning and management went into effect even before AUS boots were on the ground, and they have been a primary focus of the team throughout the life of the project. The team has successfully and safely worked under extreme scheduling pressures and intense scrutiny, and has religiously used the Safe Work Planning Guide developed recently by the ARCADIS ExxonMobil Global Account Team. Observation findings and near-miss investigations have helped to coach team members, improve JSAs and procedures, and prevent future hazards. Dedicated, full-time H&S field supervisors have been onsite during response and follow-up remediation activities. But perhaps the most important element of all is our top-notch, safety-focused staff – all vetted for their level of experience and past safety performance prior to deployment – who have given up their vacations, holidays and weekends to help clean up and restore Mayflower. 66000936.0007 | CLB
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ExxonMobil recognized this achievement by presenting the team with an award citing “Outstanding Performance Recognition for flawless execution of emergency work on the Mayflower Pipeline Incident Project.” Non-Project Team H&S Excellence Award The CSX Team The CSX Team maintained its focus on H&S under intense conditions during 2013. They lived “TRACK to Zero,” with no recordable injuries. Rail yards are extremely unforgiving places, where there is the potential not only for injuries but also for fatalities. Add in the numerous incident response and recovery (IRR) efforts that the team completed in 2013, and the fact that this work was performed safely is even more impressive. IRR work was completed in the intense heat of summer and the bitter cold of winter. The team dealt with a number of chemicals, each with unique hazards that had to be mitigated. This work was performed 24/7, including holidays. Despite fatigue and harsh conditions, the team still kept H&S first in all they did. In addition, the team provided H&S oversight not only for ARCADIS, but for all of the responding contractors and CSX employees. Feedback from our client has been fantastic. Innovation by Design Award The BP Foxglove Michigan Site Security Team The BP Foxglove Michigan Team developed an innovative Site Security Evaluation System for assessing and reducing security risks to our staff (and subcontracted staff) working in and around the City of Detroit, Michigan, where crime rates are high. Fatal and non-fatal shootings, robberies, and beatings were happening at, or very close to, several of the sites. In-depth discussions of the potential for security-related safety issues were included in kickoff meetings for field work, and communication from the field staff regarding site conditions was reinforced. The team developed an innovative hazard ranking system that rated sites according to their level of security and prescribed safety measures – which were added to the site-specific HASPs. Using this Site Security Evaluation System, the BP Michigan team has been able to successfully meet its contractual and regulatory requirements while keeping all of our staff safe. Approximately 270 field events have been performed without serious incident or injury. At least eight documented uses of Stop Work Authority have been reported due to the heightened awareness exercised by our field staff. The only loss to date involved a stolen water level meter and tools. The ranking system has since been incorporated into the national BP portfolio as a HASP Addendum for assessing and mitigating security risks. Last year, the ARCADIS-designed Michigan Site Security Evaluation System was presented to BP as a Best Practice. BP was impressed with our approach and forward thinking, and has shared the system as a Health and Safety Best Practice with its other consultants.
Training Qualifications We develop engaging and customized computer-based training courses, manuals, and other materials for our clients’ Health and Safety programs. Our staff members work with client personnel to develop content, and then takes that content to create highly engaging, effective online training modules to inform and educate a target audience. To do this, we assemble teams of ARCADIS subject matter experts, training instructors, instructional designers, communication specialists, and graphic designers to develop training programs to suit the need at hand. 66000936.0007 | CLB
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Specifically, we design and deliver online e-learning modules, instructor-led sessions, webinars, and other educational tools to more effectively train people on a variety of subjects such as health and safety topics, environmental compliance, and computer systems training, to name a few. We create interactive training programs to help clients educate personnel, and provide support throughout the implementation process. We work with clients to make sure these modules are compliant with their learning management systems (LMSs) and work with our client’s personnel from the testing and launch phase all the way through completion tracking and reporting. We can even develop, construct, and maintain LMSs in behalf of clients who do not have a system already in place. Our training services include the following:
• • • • • • • • •
Technical content development, instructional design, and script writing Graphic design and program branding Video development and animation creation Development of quizzes and interactive activities Voiceover talent LMS development/testing and tracking/reporting Preparation, coordination, and delivery of training modules Logistics and project management Learning reinforcement materials such as training manuals, session guides, quick guides, fact sheets, stickers, posters, and promotional items
IDEA IDEA is a highly-customizable web application for tracking environmental, regulatory compliance, health & safety, and global citizenship data. Since 2006, IDEA has been an ARCADIS Environmental Management System (EMS) resource. Over 40,000 sites are currently managed in IDEA. IDEA is ideal for managing environmental information and data at portfolios of sites such as offices, retail locations, distribution and transportation installations, and light industrial facilities that may not have dedicated environmental or engineering staff. IDEA is a scalable, easily managed environmental information management system for organizations that are trying to improve and demonstrate environmental performance while lowering operational costs. Highlights of IDEA include the following:
• • •
Off-the-shelf customizable web-based environmental information and data management system for regulatory compliance, safety and sustainability. Helps your organization manage compliance data collection, permit requirement tracking/reporting, inventories of environmentally sensitive substances/products, and auditable documentation. Is centralized and secure with ability to be easily integrated with existing business and industrial process control systems for data collection and compliance management.
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• • • • •
Ideal for identifying opportunities for more sustainable business practices that often result in lower operational costs. Demonstrates significant benefits and cost reductions at a corporate level by aggregating efforts and moderate improvements across multiple sites. Allows on-site staff and vendors to add data and information directly, while providing notifications for acceptance and quality review by an environmental manager. User-interface is intuitive and easily used by site staff and vendors. Provides a platform to communicate, confirm and improve environmental performance
Representative Training Experience National Health and Safety Training Program via E-Learning Modules and Reinforcement Materials for Confidential Global Services Company – ARCADIS has assisted with completing a national safety training program for a major client. The program entailed developing a series of occupational health and safety e-learning modules and associated training handouts. The program focuses on a series of safety topics such as slip, trip and fall elimination, the 5S process, and safety meetings. We also worked with this client on their new Employee Safety Handbook, which covered a variety of health and safety topics, such as general safety rules, safety signs, slip, trip and fall prevention, lockout/tagout, personal protective equipment, emergency evacuation planning, ergonomics, safe equipment operation and tool use, hazardous materials handling, bloodborne pathogens awareness, incident reporting, and environmental safety. We provided the following services on this project:
• • • • • •
Technical content development Instructional design Script writing Graphics support Animations Narration
• • • •
Conversion to articulate with animations and quizzes Development of reinforcement materials, such as quick guides, posters and forms Logistics support and project management Preparation of LMS-ready files
The e-online learning approach saved the client time and money in needing to train numerous managers and employees located all over the country. National Training Program via E-Learning Modules for Confidential Financial Services Company – We have completed the first phase of a national training program for a financial services client. The program has entailed completing four e-learning modules focused on environmental compliance and systems training, as well as developing an LMS to host the modules. We continue to serve this client by updating/revising the modules, maintaining the LMS to ensure that users can easily access the training modules, and providing tracking reports back to the client every week. We provided the following services on this project:
• • • •
Technical content development Instructional design and script writing Graphics support and animations Narration
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• • • •
Conversion to articulate with animations and quizzes Logistics support Project management Preparation of LMS-ready files
Health and Safety Program Development RFP #2014-00048-JS
• •
Development of hosting of LMS Weekly tracking and reporting
National Training Program via Webinars for Confidential Industrial Client – We recently completed a series of training webinars for a client with a need to train hundreds of employees immediately on mold awareness. Working with subject matter experts, communication specialists provided assistance with the training presentation and logistics to get this program off the ground for our client. Our training services included the following:
• • •
Technical content development Graphics support
• •
Project management Weekly tracking and reporting
Logistics support
Global Training Program for Confidential Automotive Client – Our firm’s Environmental Communications (EC) group recently joined with our technical experts to design and deliver a global compliance training program focused on the transport of dangerous goods. Our technical experts provided the technical content, while our communication specialists provided design, logistics, and training manual support. Our services included the following:
• • •
Technical content development Graphics support Logistics support
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• •
Program management Design and delivery of training manual
Health and Safety Program Development RFP #2014-00048-JS
Organizational Chart We have assembled a team consisting of individuals who are fully committed to executing a successful project for the City of Suffolk and establishing a solid foundation for the City to continue to deliver top-quality services to its customers. Our proposed team members bring all the skills necessary for the wide variety of topics indicated by the City’s RFP and have a proven track record of working successfully together on similar projects for similar clients. The organization chart to the right provides an overview of our team’s organization, which we have created in direct response to the City’s needs as articulated in the RFP. As indicated in the chart, we have assembled a team of professionals to direct and manage our project, provide senior-level technical advice, and lead and execute the phases of work and their tasks that we described in the Approach section. These individuals will remain engaged throughout the duration of the project to ensure continuity and consistency of approach, and collectively bring the most critical skills and disciplines required of this engagement to the City of Suffolk.
Team Member
Project Title
% of Availability
Ryan Nagel
Principal-in-Charge
35%
Tom Burgess
Project Manager
80%
Cathy Stella
Health & Safety Systems/Programs
90%
Marc Gunter
Field Assessments/JSAs
90%
Joel Petery
Water Distribution and Transmission Systems
50%
Tad Rogers
Water Treatment
50%
Todd Williams
Sewer Collection Systems
50%
Supriya Murthy
Information Systems
50%
Chyrstal Henke
Information Systems and Computer-Based Training
50%
Susan Tauro
Information Systems and Computer-Based Training
50%
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Resumes of Key Personnel Education
BS, Civil Engineering, North Dakota State University 1996 MS, Environmental Engineering, North Dakota State University, 1998 MBA, Finance, University of Kansas, 2002 Lean Sensei Certification Years of Experience
Ryan Nagel, PE, ENV SP Principal-in-Charge, Organizational Optimization Mr. Nagel has provided extensive management consulting services to water and wastewater utilities and communities focused on organizational effectiveness and comprehensive financial studies. He has been responsible for the development and implementation of workforce development initiatives, strategic business plans, full-scale performance management programs and executive dashboard systems, workforce
Total – 17 With ARCADIS – 7
development initiatives, business process workflow modeling and analysis engagements,
Professional Registrations
manager on financial services projects involving capital efficiency and prioritization, cost of
Professional Engineer Envision Sustainability Professional (ENV SP) Lean Sensui Certified
and workgroup facilitation for major municipal utilities. He has also served as a project service and rate determination, revenue bond feasibility assessments, financial feasibility analysis, and utility formation. City of Raleigh Public Utilities: Organizational Consulting Services / NC. Project
Professional Affiliations
American Water Works Association Society of Professional Engineers Virginia Water Environment Association, Utility Management Committee Water Environment Federation, Utility Management Committee
manager for a variety of organizational effectiveness consulting assignments.
• • • • •
Creation of an organizational strategic plan Completion of a fleet management study, including a review of take-home vehicle policy and greenhouse gas emissions analysis Development of business process mapping training materials for City staff Conducting business process mapping for Public Utilities’ Metering Group Conducting an assessment of the potential reorganization of the City’s Utility Billing and Customer Service Department to provide more efficient and effective services to Public Utilities’ customers and stakeholders
City of Virginia Beach Department of Public Utilities: Financial Consulting Services / VA. Task manager for a multi-year financial services contract that included true-up evaluation, an interactive financial planning model, and a cost of service evaluation. The true-up evaluation consisted of reviewing the City of Norfolk's cost allocation model for allocating operation and maintenance expenses, reviewing the rate model for allocation of fixed assets, and the rate of return on rate base for reasonableness. This effort saved Virginia Beach more than $1 million in payments to the City of Norfolk. City of Virginia Beach Department of Public Utilities: Asset and Program Management Services / VA. Project manager providing comprehensive asset management services on a multifaceted project, including engineering support services for water and sanitary sewer programs, system rehabilitation analysis, and O&M standardization and guidance. City of Dayton: Strategic Water Initiative / OH. Project manager for the development of a strategic plan to be used as an overarching guide for how Dayton Water will modify operations and practices to better position itself to become a more successful regional provider of water and wastewater services.
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Thomas Burges, CSP Project Manager Mr. Burgess has 27 years of experience in safety and industrial hygiene management and projects. This includes experience directly developing and managing programs in a variety of operations. He has managed the development of health and safety programs and systems including fire safety, lockout, confined space, fall protection, industrial hygiene, hazard communication, electrical safety, as well as management systems and behavior based safety programs. Mr. Burgess is also experienced with the auditing and assessment of health and safety programs including benchmarking.
Education MBA, Rutgers University, 1993 BS Management, Rutgers University, 1987 Years of Experience Total - 27 With ARCADIS – 5 Professional Registrations Certified Safety Professional
remediation and brownfield projects, and managing contractor safety programs. Mr.
Professional Qualifications Hazwoper 40 Hour
Burgess has provided field and technical support for a variety of remediation and
Hazwoper HazMat Specialist
Construction and remediation project experience includes field oversight on construction,
construction projects including Health and Safety Plan development, Hazwoper and OSHA Construction Outreach training, and field oversight including for the US Army Corps of Engineers EM 385-1-1 requirements. Environmental, Health and Safety Management - Confidential Client; CT Manage the development and implementation of comprehensive environmental health and safety program including development of procedures, training, and injury/illness prevention for a financial services client. Facility Wide Safety Assessment - Orange County Sanitation District; Fountain Valley, CA Conduct comprehensive health and safety facility assessments of two large wastewater treatment plants and 15 pump stations to identify deficiencies, identify solutions, and develop design guidelines for future health and safety capital projects. Health and Safety Programs Development - Confidential Client; CT Developed first aid, bloodborne pathogens, electrical safety, lockout, emergency action plan and fire prevention programs for owned and leased office locations of a financial services client. Confined Space Program Development - C&S Wholesale; Newburgh NY Assist client with the confined space assessment and entry procedures for an automated warehousing storage and retrieval system utilizing automatically guided vehicles. Health and Safety Benchmarking - Lockheed Martin Corporate Safety and Health; Houston TX Conduct benchmarking with six large global corporations with leading health and safety programs to identify opportunities for improvement in Lockheed Martin corporate programs. Facilitate the assessment and selection of improvement opportunities and action plan development. Federal Projects Health and Safety Management - US Army Corp of Engineers Health and safety management, support and auditing for ARCADIS Federal projects including environmental investigations and remediation, munitions and explosives of concern, and infrastructure projects. Fire Prevention and Hazardous Materials Management Plan - Raytheon; S. Petersburg, FL Analyzed flammable and combustible liquid and hazardous materials risk associated with the vapor and liquid processing of a thermal groundwater treatment system, and developed the Hazardous Materials Management Plan.
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Fire Prevention Plan New York City DEP, Bureau of Wastewater Treatment; Corona, New York July – August 2009 Conducted a comprehensive assessment of Fire Code revisions and applicability to operations, updated the fire prevention plan, conducted training and field assessments, and provided technical support for engineering and operations. Audit Protocols New York City DEP, Corona, New York July 2010 – December 2010 Developed audit protocols for use by DEP health and safety staff for conducting internal audits within the bureaus of Water Supply, Water and Sewer Operations, and Wastewater Treatment. Health and Safety Audits and Inspections New York City DEP, Bureau of Wastewater Treatment, Corona, New York Conducted facility inspections and audits and participated in Agency and third party audits of Bureau of Wastewater Treatment facilities and construction projects Hazard Communication and Community Right-to-Know Data Management New York City DEP, Bureau of Wastewater Treatment, Corona, New York Updated and maintained the Hazard Communication and Community Right-to-Know chemical information and MSDS database for 14 wastewater treatment plants, process laboratories, and collections operations. Newtown Creek Wastewater Treatment Plant Construction H&S - Construction Management JV for NYCDEP; Brooklyn, NY Provided on-site health and safety and Hazwoper oversight during extensive construction and renovations in large operating wastewater treatment plant built on historical fill and a segment of the Greenpoint oil plume. Comprehensive EHS Program Development New York City Department of Environmental Protection; Corona, New York April 2006 – April 2008 Managed the development of a comprehensive EHS program for NYCDEP including supervision of technical staff. Program development and training included: control of hazardous energy, arc flash and electrical safety, highway work zones, hazard communication, respiratory protection, fall protection, SPDES, bulk storage, and waste management. Chemical Incident Response Training US Army Europe, X Corp; Heidelberg, Germany June – September 2002 Developed and conducted a series of training programs for the X Corp Chemical Section to expand post-9/11 response capabilities for terror incidents involving the use of industrial chemicals. Health and Safety Plan Development and Hazwoper Project Support Multiple Clients 2000-2004 Developed Health and Safety Plans and provided technical support for clients engaged in investigative and remedial actions on hazardous waste sites.
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Health and Safety Program Development RFP #2014-00048-JS
Catherine Stella Health & Safety Systems/Programs Ms. Stella is a Senior Regulatory Compliance Specialist providing regulatory compliance assistance to industrial, commercial, municipal, and construction management clients. Services include multi-media compliance audits and assessments, nationwide regulatory permitting and reporting, pollution prevention assistance and employee training. Ms. Stella has previously held responsibility for the development and management of both environmental and safety programs in manufacturing environments and the surface finishing industry for more than 15 years. She has implemented EHS Management Systems designed to ensure compliant and effective programs for both ISO and NADCAP certified organizations. Confidential Industrial Clients, Connecticut. EHS Audits/EHS Management Systems: Performed comprehensive environmental, health and safety audits to assess regulatory compliance with applicable OSHA requirements as well, as State and Federal environmental regulations governing waste management, water discharges and air emissions. Developed and implemented program-specific management systems to ensure on-going compliance with regulatory requirements Confidential Commercial Clients, Connecticut and New York: EHS Audits: Performed
Education
M.S., Environmental Science, University of New Haven, CT, 1989 B.A. Chemistry, Wheaton College, MA, 1984 Years of Experience
Total - 20+ With ARCADIS - 5 Societies
American Chemical Society Professional Qualifications
EPA Strategic Goals Initiative: Environmental Management Systems Training OSHA General Industry Training Certification OSHA Construction Industry Training Certification
comprehensive environmental, health and safety audits to assess regulatory compliance with applicable OSHA requirements as well, as State and Federal environmental regulations governing waste management, water discharges and air emissions. Confidential Construction Management Project, New York. EHS Audit: Performed an environmental regulatory compliance assessment of construction management activities for adherence to city, state and federal requirements. Assessment included evaluation of: Air Emissions, Wastewater Discharges, Storm Water Management, Solid and Hazardous Waste Management, Hazardous Material Storage, Spill Prevention Control and Countermeasure, and Storage Tanks. Various Confidential Clients, Connecticut. Safety Program Development and Training: Prepared and presented health and safety programs to include Federal OSHA requirements governing such programs as: hazard communication, bloodborne pathogens, combustible materials handling/storage, electrical safety, emergency planning, fire protection, hearing conservation, machine guarding, lockout/tagout, confined space entry, fall protection, personal protective equipment, material handling (cranes, slings, powered industrial trucks), and hazardous waste operations (HAZWOPER),. Various Confidential Clients, Connecticut. Emergency Planning: Assessed and prepared recordkeeping and planning documents required under RCRA, EPCRA, CWA and CAA programs, including: Spill Prevention, Control, and Countermeasure Plans, Emergency Response Plans, Storm Water Pollution Prevention Plans, CAM plans, and Emergency Episode Plans. Prepared and presented required on-site employee training.
66000936.0007 | CLB
Health and Safety Program Development RFP #2014-00048-JS
Education
Marc Gunter
AAS-Industrial Safety & Health, Columbia Southern University
Field Assessments/JSAs
Years of Experience
Total – 17 years With ARCADIS - 6 Professional Qualifications
Certified Environmental Compliance Manager (CECM) OSHA – 30 Hour General Industry Certification OSHA – 30 Hour Construction Safety Certification OSHA-40 Hour HazWoper Certification OHSAS 18001 Safety Management System lead Auditor NFPA 70E Electrical Safety Certification American Society of Safety Engineers ARCADIS Behavior Based Safety trained
Mr. Gunter has over 20 years of industrial safety and emergency response experience with 12 years as a dedicated Health and Safety Professional. His responsibilities have included accident and incident investigation to determine root cause, implementation and review of corporate health and safety programs, health and safety compliance auditing, and coordination and oversight of employee safety committees. He served as a volunteer firefighter and emergency medical technician from 1985 through 2002 and as an Emergency Response, First Aid and CPR/AED instructor the American Red Cross from 2001 through 2010. While serving in the U.S. Navy from 1985 to 1992, he was trained in maritime safety procedures (OSHA Parts 1915 & 1918), shipboard and aviation firefighting, incident command, emergency evacuation, confined space entry and rescue, and emergency response coordination. Mr. Gunter has been a certified Emergency Response instructor for the American Red Cross. He has conducted numerous training events for firefighters, emergency medical technicians, and industrial first responders. He has been conducting occupational safety training for 9 years including the development and delivery of several training classes to satisfy OSHA training requirements. In addition, Mr. Gunter has conducted Confined Space Entry, Confined Space Supervisor, and Emergency Response and Coordination training for 500+ employees of a major municipal utility provider.
Mr. Gunter’s strong construction/demolition and operations background allows him to proactively identify and address health and safety program implementation obstacles which could negatively impact long-term program sustainability. Mr. Gunter served as the Health and Safety coordinator for several building and equipment construction projects at multiple sites within the U.S. With support from the construction management team, he maintained “zero injury” work sites. Health and Safety activities included daily safety meetings, periodic health and safety inspections, review of health and safety plans for high risk tasks, and pre-start up safety reviews. Health and Safety Gap Analysis - Prince William County Service Authority Conducted a health and safety program gap analysis for water and wastewater operations including compliance and accident prevention programs. Energy Control Procedures and Job Hazard Analysis - NYCDEP Bureau of Water Supply; Cat/Del UV System Developed Lockout Energy Control Procedures and Job Hazard Analysis for the start-up of the Catskill and Delaware Aqueduct UV water treatment system.
Health and Safety Auditing Program - Confidential Client, Multi-State 66000936.0007 | CLB
Health and Safety Program Development RFP #2014-00048-JS
Providing Environmental, Health and Safety compliance auditing for hazardous waste treatment, storage and disposal facilities. The client’s operations include hazardous waste treatment, storage and disposal facilities (TSDF), dispatch and logistics operations, operation of on-site hazardous waste cleanup operations and vehicle maintenance services. Mr. Gunter conducts the health and safety aspect of these audits, including comprehensive review of all Federal, State, Local, corporate and site-specific safety programs, training records, and a complete physical audit of the facility. This project also includes the completion of detailed audit reports including all audit findings and the associated regulatory citations and hazard classifications. Occupational Safety Management Systems (OHSAS 18001) Implementation Multiple Clients, Multiple Sites Providing support for implementation of complete Health and Safety Management systems from planning through certification at sites across three states. The implementation process includes performing risk assessments, developing and implementing operational controls to mitigate identified risks, developing written Health and Safety procedures to ensure compliance with Federal, State, and Local regulations, developing and presenting training programs for various health and safety programs. Health and Safety Management Program, Confidential Client, West Texas Serving as the project health and safety manager with daily operations supervised by an on-site safety coordinator. Mr. Gunter has been instrumental in the development of written programs to manage site safety and maintains an on-going role in the management of safety programs at a supervisory level. He has worked with the client to inform the community of ongoing efforts to protect site workers as well as local residents living in close proximity to the site. He has been essential in assuring the community and local environmental concerns of continued safe operations and minimal environmental impact on public and private lands surrounding the property.
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Health and Safety Program Development RFP #2014-00048-JS
The following are brief biographical overviews for our support staff.
Joel K. Petery, PE, CCCA, CDT - Water Distribution and Transmission Systems Mr. Petery is experienced in the study, design and construction of water and wastewater treatment and conveyance systems, including pipeline design and construction, treatment plant/pump station design and construction, hydraulic modeling and water system studies. He is experienced in studies and design of stormwater and industrial wastewater systems.
Tad Rogers, PE, CCCA, CDT - Water Treatment Mr. Rogers has extensive experience in water and wastewater infrastructure improvement projects, serving primarily municipal and governmental clients as a professional engineer in the design and construction administration of multimillion-dollar projects. His responsibilities have included technical research, design engineering, and preparation of construction drawings and specifications in compliance with local, state, and federal regulatory agencies. Mr. Rogers has specialized technical expertise in the design of water and wastewater projects including treatment, storage, supply, and conveyance. His public works projects have involved planning, design, permitting, and construction administration for new facilities and rehabilitation of existing utilities and infrastructure systems. Many of these projects have involved assistance with the development and prioritization of capital improvement programs, preparation of grant applications, and presentation at public meetings. Todd Williams, PE, CDT - Sewer Collection Systems Mr. Williams has extensive experience with the planning, design, and construction of buried infrastructure for a variety of municipal and industrial clients. His municipal engineering experience includes concept through detailed construction design of gravity and pressure wastewater conveyance systems, water distribution systems, pumping stations, the preparation of construction documents, construction services, and permitting. His experience also includes the use of trenchless and semi-trenchless rehabilitation technologies, including test and seal programs, cured in place lining, slip lining, pipe bursting, open cut sewer replacement, force main pigging and replacement, and manhole grouting and lining.
Supriya Murthy, CMA - Information Systems Ms. Murthy has more than 10 years of experience in management consulting focused on strategic management, performance management, information management and technology, and business development and marketing. She has provided management and technology consulting services for a diverse range of clients including private businesses and consultants, health care organizations, information technology (IT) companies, water utilities, digital marketing firms, advertising firms, food distribution companies, and financial organizations. Her strategic management expertise includes strategic and operational planning and control; analysis of trends, driving forces and best practices; opportunity assessment; profitability and feasibility studies, balanced scorecard design and Implementation, and benchmarking. Susan Tauro - Information Systems & Computer-Based Training Ms. Tauro has 22 years of experience in environmental communications, including e-learning and training programs, community outreach, public education and affairs, project management, technical writing/editing, , and grant writing. She specializes in managing employee communications, eLearning programs, and training presentations for a variety of clients and topics such as regulatory compliance, environmental safety, and occupational health and safety. The 66000936.0007 | CLB
Health and Safety Program Development RFP #2014-00048-JS
eLearning modules written and directed by Ms. Tauro have been viewed by thousands of our clients’ employees across the country. In addition, she designs and directs the development of training materials to reinforce and enhance the educational experience, including quick guides, fact sheets, training tools, posters, and promotional items. Another area of expertise is managing public outreach programs for high-profile, large-scale environmental projects at a variety of sites. As such, Ms. Tauro has been responsible for developing and managing numerous public education and outreach projects on behalf of many clients, including those focused on community and economic redevelopment, industrial site remediation, residential cleanup, power generation, industrial hygiene, health and safety, and pollution prevention. She has designed, developed and delivered a multitude of community fact sheets, educational presentations, loan and grant applications, environmental assessment reports, work plans, technical memoranda, journal articles, and other similar documents.
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Health and Safety Program Development RFP #2014-00048-JS
Project Summaries The following projects represent our project teams most relevant and recent H&S project experience. Comprehensive EHS Program Development │ New York, New York Client Contact: Gerould McCoy, NYC Environmental Protection, Office of Environmental Health and Safety, 718.595.4782
ARCADIS developed and supported the implementation of a comprehensive environmental, health and safety program for NYCDEP. The program development addressed the needs of a range of NYCDEP Bureaus including its Bureau of Engineering, Design and Construction responsible for capital projects in the water supply and wastewater systems for the City of New York. The majority of the project efforts focused on the Bureau of Wastewater Treatment. The Bureau’s 14 plants, 95 pump stations and 2300 employees treat a billion gallons of wastewater daily.Health and safety programs including confined space entry, machine guarding, fall protection, hazard communication, lockout, arc flash and electrical safety were developed and implemented. Training was developed and provided to DEP staff.Environmental programs including air permitting, waste management, SARA reporting, storm water, and storage tanks were developed and implemented. The project successfully supported NYCDEP in completing federally mandated improvements. Comcast Corporation Client Contact: Marna Salimena, Esq., 215.286.7026
ARCADIS use the IDEA data management system to assist Comcast Corp. with the management of EHS data including documents, permits, regulatory communication, and training. IDEA also maintains current inventory data for lead-acid batteries, storage tanks, and emergency generators. The centralization of this data empowers local contacts to keep local information updated. Furthermore, it reduces the overall number of hours dealing with administrative tasks such as communicating local changes, updated regulatory requirements, or staff information. Since 2007, the client has seen continually significant cost savings each year using IDEA. Some of the more effective features include: e-mail notification when a new storage tank, generator, or operating permit is added so the project team can review for SPCC and EPCRA requirements, permit renewals, budget changes, and various other regulatory requirements; documents linked to inventory under a site so it is easy to pull up a history of documents for a single piece of equipment; and, reminders triggered off of dates of certain kinds of files, like SPCC Plans, when the plan needs to be renewed. Northern Virginia Community College, Facilities Management Health and Safety Program │ Springfield, Virginia Client Contact: Bill Chamberlin, Director, Facilities Planning & Support Services, 703.323.3554
ARCADIS has supported the implementation and continuous improvement of NVCC’s Facilities Management Health and Safety (H&S) program over the past six years. Our initial support included a baseline assessment of the staff’s roles and responsibilities, typical daily activities, working conditions, training, and health and safety practices. From this initial assessment, ARCADIS prepared a gap analysis of NVCC’s H&S program and assisted in the implementation of improvements. Our support has included the preparation of a formal H&S program manual, institution of an on-line H&S training program, on-site training for asbestos and lead based paint awareness, compliance audit support, VOSH and OSHA regulatory support, monthly site inspections, and participation in routine H&S meetings. 66000936.0007 | CLB
Health and Safety Program Development RFP #2014-00048-JS
City of Raleigh, Public Utilities Department, Organizational Development Annual Services │ Raleigh, North Carolina Client Contact: John Carman, Public Utilities Director, 919.250.2737
ARCADIS has been providing a variety of organizational effectiveness and development consulting assignments for CORPUD over the past two years aimed at providing CORPUD with the means to become a more effective and sustainable utility. These assignments have included the following:
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Created an organizational strategic plan - ARCADIS worked with CORPUD senior management staff to provide a guide for evolving policies, practices, and programs consistent with CORPUD’s desire to become a more effective and sustainable utility and achieve selected outcomes of EUM. EUM was used as the basis for the evaluation of the
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Department to identify gaps where improvement work should be undertaken. Developed business process mapping training materials for City staff - In conjunction with the City’s Organizational Development and Training Group, ARCADIS developed the foundational training elements for business process
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mapping/documentation. Completed a fleet management study - ARCADIS evaluated CORPUD’s existing fleet organization, processes, policies, and practices. CORPUD’s vehicle fleet size and mix, maintenance practices, facility locations and their
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impact on travel time, and greenhouse gas emissions (GHG) were assessed to reduce costs and GHG emissions. Conducted business process mapping for CORPUD’s Meter Operations group -ARCADIS documented existing and recommended future business processes for CORPUD’s Meter Operations group to ensure that CORPUD can deliver its current and future Meter Operations services consistent with industry best practice.
Conducted an assessment of the potential reorganization of the City’s Utility Billing group.-ARCADIS performed a highlevel assessment of the potential relocation of the City of Raleigh Utility Billing group within CORPUD to provide more efficient and effective services to public utilities’ customers and stakeholders. San Francisco Public Utility Commission Strategic Business Planning and Leadership Development │ San Francisco, California ARCADIS is currently engaged with SFPUC’s WWE to provide organizational effectiveness services centered on the utility’s strategic business plan, change management and leadership development. We are working with WWE managers to update the existing strategic business plan and develop an implementation plan that will result in better adoption of the plan at all levels in the organization. The implementation plan is focusing on improving “processes, communication, and tools.” We assessed the impact of the current strategic plan through an extensive survey, coupled with meeting with senior staff members. We then hosted a 3-day Leadership Symposium with the Division’s top managers that focused on team building, strategic plan implementation, Myers-Briggs personality assessments and leadership development. To increase awareness and involvement of managers and staff in the strategic business plan, ARCADIS is developing a Communications Plan which includes key messages for targeted audiences, internal engagement activities, and collateral materials. To put the strategic plan into action, we will work with WWE to estimate the budgetary impact of implementing the plan in FY 14/15. We will also provide executive coaching to individual managers with a focus on leadership, delegation, mentoring, and change management.
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Health and Safety Program Development RFP #2014-00048-JS
City of Fort Wayne, Public Utilities Department, Mentorship Program Development │ Fort Wayne, Texas ARCADIS conducted an assessment of a select group of staff within Fort Wayne Utilities who were identified as potential program/project managers for the future. The purpose of the assessment was to identify gaps, if any, in KSAs, and to provide input into a Mentoring Program Implementation Plan. The staff assessment task consisted of:
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Creating Role and Responsibility Sheets – Working collaboratively with Utility staff and management, ARCADIS developed prototype Role and Responsibility Sheets for the primary program and project management roles envisioned for the future. The sheets listed general requirements, KSAs, and experiential or educational pre-
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requisites for each potential role. Reviewing Current Position Descriptions – ARCADIS reviewed current position descriptions applicable to the staff selected for potential program and project management roles. The purpose of the review was to document features
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of the position descriptions that either promoted or inhibited the intended roles. Assessing Staff – ARCADIS met with each staff member and performed an assessment with respect to the KSAs required for the desired program and project management roles. The assessment was administered through a brief up-front questionnaire and a more detailed individual interview. Each staff member was asked to indicate their level of interest to pursue an expanded program or project management role and to participate in a formal mentoring
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program. Performing a Gap Analysis – ARCADIS compared the current attributes of staff with the requirements of each role, and prepared a summary gap analysis memorandum. For each staff member, key areas of opportunity discovered through the gap analysis process were categorized as high-, medium-, and low-priority for potential training/mentoring enhancement.
Developing Mentoring Program Implementation Plan – Working in collaboration with Utility staff and management, we’ve developed an implementation plan for the formal Mentoring Program for the group of staff within Utilities that were identified as potential program/project managers for the future. This plan included overall mentoring (and training) goals, potential mentor selection and mentor-mentee matches, specific developmental recommendations per mentee, and potential mentor training activities. Other Project Experience includes: Project Name and Client H&S Gap Analysis Prince William County Services Authority, VA H&S Training Westchester Joint Water Works, NY Job Hazard Analysis Prince William County Services Authority, VA Facility-wide Safety Assessment Orange County Sanitation District, CA Construction Safety and Hazardous Materials Management NYCDEP – Tallman Island WWTP, NY Lockout and Job Hazard Analysis NYCDEP – CAT/DEL UV Facility, NY Technical Assistance Implementing Environmental, Health and Safety Compliance Programs NYCDEP – Bureau of Wastewater Treatment, NY 66000936.0007 | CLB
Description of Project, including Design Efficiencies Conducting a gap analysis to identify areas for improvement in the Service Authority health and safety compliance and accident prevention programs. Health and Safety Training: Develop and conduct a series of health and safety training programs for Water Works staff including lockout, confined space entry, and traffic work zones. Developing Job Hazard Analysis for the Collections and Distribution department of the Service Authority. Conducted facility safety assessments to identify and prioritize safety issues for project planning for two greater than 100-mgd treatment plants and 15 pump stations. Providing construction safety oversight for a plant upgrade and addressing asbestos, lead, and PCB issues for the construction management team. Developed equipment specific energy control procedures and job hazard analysis to support the start-up of the UV disinfection facility for the Catskill and Delaware aqueducts. Developed a comprehensive EHS program covering 14 treatment plants, 95 pump stations, and more than 1,000 employees.
Health and Safety Program Development RFP #2014-00048-JS
Proposed Approach and Schedule 1. Review of the City’s Risk Management Program A review of the city’s risk management program as it pertains to the development of a safety program for the Department of Public Utilities would include the following:
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A review of the City of Suffolk’s risk management program requirements applicable to the Department of Public Utilities’ safety program Injury, illness, loss and other risk management data include types and severity of injuries and statistical trends Accident and injury reporting and investigation procedures Meetings and discussions with City Risk Management staff regarding practices, priorities, and recommendations to support effective program development
The outcome of the review process will be an understanding of the City’s risk management requirements and expectations. These will then be integrated during the safety program development where applicable. We anticipate communication with Risk Management staff as needed throughout the project. 2. Review of Department operations, becoming familiar with staff and current daily operational/work practices ARCADIS recommends a highly interactive approach to safety program development, beginning with developing our understanding of the Department operations, staff, issues and needs. This interactive approach is also important for the overall program as our experience has shown that a high level of involvement significantly improves the implementation and effectiveness of safety programs and procedures, and builds the foundation for a sustainable program. The process includes the following:
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A project kick-off meeting with senior staff from the Departments of Public Utilities and Risk Management including a discussion of roles and responsibilities and safety issues and concerns of
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management Establishing contacts/liaisons with the Department’s six divisions: Administration, Customer Service, Water Production & the Water Quality Laboratory, Engineering,
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Line Maintenance, and Maintenance to facilitate interaction with division staff Meetings and field observations with the Maintenance Division including site visits at a representative selection of the City's 136 sanitary sewer pump stations Meetings with the Water Production Division including a site visit to the City's G. Robert House Water Treatment Plant Meetings and field observations with the Line Maintenance Division including the Division’s field operations such as excavation, line maintenance, and road work zones A review of documentation will also be conducted to including organizational charts, relevant operations and maintenance information, and existing Division safety programs and procedures
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Health and Safety Program Development RFP #2014-00048-JS
The ARCADIS team benefits from its unique experience with and understanding of water and wastewater operations. This will allow the team to become quickly and actively engaged with staff to learn the specifics of your operations, as well as the needs, concerns and preferences of Department staff. 3. Development of Detailed Department Health and Safety Plans, Job Safety Analysis and Safe Work Procedures Consistent with Existing City Policies For procedures to be effective they must not only be technically complete, but also understandable and practical for the user. Our interactive process has proven effective in achieving this goal. We will begin with draft plans and procedure, based on regulatory and City requirements, our safety experience, and knowledge of your operations. A series of interactive workshops are proposed to review and obtain input from Department staff. We have found workshops to be efficient and effective in that questions and concerns can be immediately addressed and answered and differing opinions or alternatives can be resolved without a lengthy document review process. The workshops are an effective forum for getting the Department input necessary to make the procedures practical for Department staff. An additional benefit is that by participating in an interactive process the participants gain an understanding and retention of the procedures far beyond what would be achieved in a traditional classroom training program. These knowledgeable workshop participants can be an excellent resource for ongoing support of the procedures. We will follow the Department or City’s process for review and approval of procedures, or assist with the development of a process as needed. Procedure development, workshops, review and approval will require involvement of Department staff. If not adequately planned this could be time consuming and disruptive. We’ll establish a work flow together that maintains steady progress at a pace manageable for Department staff. Some plans and procedures may be a higher priority based on risk or the Department’s needs, or take longer to develop due to length and complexity such as lockout/tagout or confined space entry. The development schedule will be established with input from Department staff. It is recommended that the development process start with a few procedures of lesser complexity. We have found that starting with simpler programs helps to quickly build success and momentum that contributes to project success. Upon completion of plan and procedure development it is recommended that the Department establish a process for review and updating of procedures, including the management of change in operations or processes. We can assist with the development of this process if needed. Hazard Analysis We have developed numerous types and styles of hazard assessments related to processes, equipment, and human behavior. These assessments typically include plans that highlight equipment maintenance requirements, employee training, operational guidelines, and inspection requirements. We use industry-recognized methods to perform hazard analyses of processes, operations, equipment, and tasks based on site-specific conditions. The hazard analyses identify relative health and safety risks based on probability of a deviation from normal operations and the severity of the impacts that may result from the deviation. Information gathered during systematic hazard analysis by our personnel is used to determine whether adequate control measures have been 66000936.0007 | CLB
Health and Safety Program Development RFP #2014-00048-JS
initiated for the process, operation, or task. Where the hazard assessment determines that an unacceptable residual risk remains, the team will make recommendations or develop a prioritized risk management plan. The purpose of the hazard analysis is to ensure that processes, operations, equipment, and tasks have been analyzed in a methodical and structured manner ensuring that all aspects have been evaluated related to risk. The below methods may be used for hazard analysis.
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Task Specific Hazard Analyses – Conducted using a standard Job Hazard Analysis (JHA) methodology, similar to the methodology outlined in OSHA 3071 manual. JHAs will identify potential EHS hazards associated with the task and operations. Once hazards are identified, appropriate engineering controls and administrative controls will be identified; PPE will be identified to either reduce or eliminate the hazard where such controls are not feasible. A Personal Protective Equipment (PPE) hazard assessment will be included in each JHA to evaluate
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and confirm that the PPE used for the task is adequate and properly used. Equipment Hazard Analyses – We develop a methodology to evaluate risks associated with equipment consistent with American National Standards Institute (ANSI), American Society for Testing and Materials (ASTM), and other standards. The equipment hazard assessment methodology would be targeted at assessing the hazards of mechanical equipment not included in an inspection program, such as conveyors or heater pumps that may present a hazard from poor maintenance, improper operating
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procedures, design deviations and/or alterations to the intended design. Process Hazards Analysis - We use a standard process to “risk rank” the action items arising from hazard assessment activities based on the probability of the occurrence and the severity of consequence(s) to determine the risk of the deviation identified in the hazard assessment. Following hazard analysis, we can assist in prioritizing necessary actions to mitigate or remove risks. A corrective action tracking process may be established to manage the completion of recommended risk reduction actions. The process will determine the relative risk of each follow-up item and determine the priority level of each item.
4. Development of Detailed Department Computer-Based Training Modules Which Meet OSHA Requirements We can design e-learning modules and other educational tools to effectively train your people and teams. We can create interactive, online programs to help you educate your staff, and support you throughout the implementation process. Our staff develops e-learning modules tailored to meet our client’s specific training needs. We make our client’s elearning modules effective and engaging by using site- and project-specific information, photographs, videos, animations, live website content, quizzes, and a variety of interactions. Our modules can be linked to internal Learning Management Systems (LMS) so you can track training progress. They can also be deployed to a website, presented during a webinar, sent via e-mail, or delivered on a CD or DVD. Informational modules can also be used in a visitor center, public meeting, or professional conference as an interactive outreach and educational tool.
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Health and Safety Program Development RFP #2014-00048-JS
To fit all the pieces together for your e-learning project, our services include: Assessment of your current learning system; Technical content development and instructional design; Script writing; Graphic design; Video and animation creation; Development of quizzes; Voice talent for narration; Preparation and delivery of LMS-ready files; Logistics and project management Our team can also develop materials to accompany your e-learning modules and enhance effectiveness. Materials such as training handouts, quick guides, fact sheets, stickers, posters, and promotional items can improve the educational experience and remind your audience about the content delivered via the e-learning.
5. Development of an Accident Prevention Plan Consistent with Current City Practices and Policies We have supported the development of effective accident prevention plans and programs for a variety of clients. We also have implemented management system elements such those in the as OSHAS 18001 and ANSI Z10 health and safety management system standards. Currently our staff participates in the U.S. Technical Advisory Group (TAG) for the ISO 45001 Committee for Occupational Health and Safety Management. Our approach is built on the City practices and policies by working with the City and Department to identify and include proven practices and systems, such as those in the OSHAS 18001 and ANSI Z10 standards, in the Accident Prevention Plan. These standards are built on the PlanDo-Check-Act (PDCA) cycle for continuous improvement and can provide an effective model for the Department’s plan. In addition to the systems for accident prevention, our team can address specific accident prevention issues such as ergonomics and machine guarding. Design reviews and requirements such as Prevention through Design can incorporate accident prevention into facility designs.
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Health and Safety Program Development RFP #2014-00048-JS
6. Other Related Professional Services Associated with the Project Regulatory Compliance Audits ARCADIS helps our clients obtain a comprehensive analysis of compliance with applicable regulations and best management practices. Our audits are designed to identify potential exposures, hazardous conditions, and inadequate training that could result in exposure issues or violations. ARCADIS will work with clients to develop an internal audit program that best meets the clients’ needs. We can develop a facility-specific program to bring your facility into regulatory compliance and avoid costly fines, liabilities, or potential operational downtime associated with noncompliance. In addition, our auditors are familiar with most commercially available audit tools; we have also developed audit tools for clients who wish to evaluate their facilities against corporate requirements that go beyond regulatory compliance. Our auditors focus on evaluating programs, identifying areas for improvement, and developing clear action plans that guide the audited sites through the improvement process. Design and Implementation of Controls Engineering controls and changes in work procedures can significantly reduce the risk of injury and illness. Our experts design and help implement engineering controls such as process modification, ventilation systems, sound barriers, and work stations. Our CIHs can also evaluate the possibility of using less hazardous materials in your process to reduce risk. Managing the Information To improve performance and reduce cost, we can develop and implement information management systems to help manage the compliance obligations of our clients. As part of our overall H&S program, we offer:
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Data collection and analysis Database design Data entry and management Web-enabled common work platforms; Document management; Database documentation, training, and support; and QA/QC data validation.
“As part of our core value of Sustainability, we see Health & Safety as a differentiator in the way we work with our clients – ARCADIS CEO, Neil McArthur
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SIGNATURE SHEET (Submit with Proposal)
My signature certifies that the proposal as submitted complies with all Terms and Conditions as set forth. My signature also certifies that the accompanying proposal is not the result of, or affected by, any unlawful act of collusion with another person or company engaged in the same line of business or commerce, or any act of fraud punishable under Title 18.2, Chapter 12, Article l. l of the Code of Virginia, 1950, as amended. Furthermore, I understand that fraud and unlawful collusion are crimes under the Virginia Governmental Frauds Act, the Virginia Government Bid Rigging Act, and Virginia Antitrust Act, and Federal Law, and can result in fines, prison sentences, and civil damage awards. My signature also certifies that this firm has no business or personal relationships with any other companies or persons that could be considered as a conflict of interest or potential conflict of interest to the City of Suffolk and that there are no principals, officers, agents, employees, or representatives of this firm that have any business or personal relationships with any other companies or persons that could be considered as a conflict of interest or a potential conflict of interest to the City of Suffolk, pertaining to any and all work or services to be performed as a result of this request and any resulting contract with the City of Suffolk. I hereby certify that I am authorized to sign as a Representative for the Firm:
Complete Legal Name of Firm:._ARCADIS _____ _ _Inc. _ _ _ __ _ _ __ _ __ U.S.,
295 Bendix Road, Suite 240, Virginia Beach, VA 23452 Address=--------------~-----------57-0373224 Federal ID No.:. _ _ _ _ _ _ _ _ _ _ _ _ __ 757.419.3972 _ _ _ _ _ _ _ _ _ Fax No . _757.873.8723 _ _ _ _ _ _ _ _ _ _ __ Telephone No . _ Nagel Name (type/print):._Ryan ___ _ _ _ _ __
Title:._ _ _ _ _Vice _ _ President _ __ Associate
Signature:._ _ _ _ _ _ _ _ _ _ _ _ _ _ __
20 I4-00048·JS Page 20 of33
REFERENCES
CITY OF SUFFOLK PURCHASING DIVISION P. 0. BOX 1858, SUFFOLK, VA, 23439-1858,
PHONE (757)514-7520 FAX (757)514-7524
Health and Safety Program Development THE FIRM OF:_ _ _ _U.S., _ _Inc. _ _ _ _ _ _ _ _ _ _ _ _ _ _ __ ARCADIS
295 Bendix Road, Suite 240 Virginia Beach, Virginia 23452 57-0373224 FEIN (Tax ID#) _ _ _ _ _ _ _ _ _ _ _ __ The following shall be returned with your proposal. Failure to do so shall be ample cause for rejection of proposal as non-responsive. It is the responsibility of the Offerer to ensure that he has received all addenda.
Item: 1 . References 2. Addenda, if any.
Included:
X
Person to contact regarding this proposal: _Ryan _ _Nagel _ _ _ _ _ _ _ _ _ _ __ Title: Vice President
757.419.3972
-------------Phone:- - - - -Fax:-757.873.8723 -------
757.633.3459 Email Address: _ _ _ _ _ _ _ _ _ _ _ _Cell:
[email protected]
Name of person authorized to bind the Firm:_ _ _Nagel _ _ _ _ _ _ _ _ _ _ __ Ryan __ _ _ __ Signature:_ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _Date:_ April 16,_2014
2014-00048-JS Page 23 of33
References for: ARCADIS U.S., Inc. Offerors shall provide references on this form.
1.
Firm Name
Orange County Sanitation District Gary Conklin
Contact
Senior Engineer
Title
E-mail
[email protected]
Project Name SP-145-1 Facility Wide Safety Assessment Mailing Address 10844 Ellis Avenue, Fountain Valley, CA. 92708 Phone 714.593.7381
2.
Fax
Firm Name
Northern Virginia Community College
Contact
Bill Chamberlin Director, Facilities & Planning & Support Services
Title
E-mail
[email protected]
Project Name Facilities Health and Safety Services Mailing Address 6699 Springfield Center Drive, Springfield, VA. 22150 Phone 703.323.3554
3.
Firm Name
New York City Department of Enviornmental Protection Gerould McCoy
Contact Title
Fax
Assistant Commissioner OEHS
Project Name
E-mail
[email protected]
Comprehensive EHS Program Development
Mailing Address 59-17 Junction Boulevard, Flushing, NY. 11373 Phone 718.595.4782
4.
Firm Name
Comcast Corporation
Contact
Marna Salimena, Esquire
Title
Corporte Counsel
Fax
E-mail
2014-00048wJS Page 24 of 33
Project Name
EHS On-Call Services
Mailing Address Phone
5.
215.286.7026
Firm Name
City of Raleigh
Contact
John Carman
Title
Public Utilities Director
Project Name
E-mail
[email protected]
Organizational Consulting Services
Mailing Address Phone
Fax
222 West Hargett Street, Suite 114, P.O. Box 590
919.250.2737
Fax
919.996.1813
Page 25 or 33
EXCEPTIONS TO RFP (RFP #2014-00048-JS) Name of Firm/Offerer:_ARCADIS ____ __ _ _ _ _ _ _ _ _ _ __ U.S., Inc. Unless stated in this portion of the proposal, all Offerers will be considered to have accepted all the terms of the Request for Proposal (RFP), and any amendments as issued, without exception.
We have no exceptions to the RFP.
2014-00048-JS Page 22 of 33
PROPRIETARY/CONFIDENTIAL INFORMATION IDENTIFICATION (RFP # 2014-00048-JS) Name of Firm/Offerer: ARCADIS U.S., Inc.
~~~~~~~~~~~~~~~~~~-
Trade secrets or proprietary information submitted by an offerer shall not be subject to public disclosure under the Virginia Freedom of Information Act; however, the offerer must invoke the protections of §2.2-4342F of the Code of Virginia, in writing, either before or at the time the data or other material is submitted. The written notice must specifically identify the data or materials to be protected, including the section of the proposal in which it is contained, as well as the page number(s), and state the reasons why protection is necessary. The proprietary or trade secret material submitted must be identified by some distinct method such as highlighting or underlining and must indicate only the specific words, figures, or paragraphs that constitute a trade secret or proprietary information. In addition, a summary of proprietary information provided shall be submitted on this form. The designation of an entire proposal document, line item prices, and/or total proposal prices as proprietary or trade secrets is not acceptable. If, after being given reasonable time, the offerer refuses to withdraw such a classification designation, the proposal will be rejected.
Not Applicable SECTIONfTITLE
PAGE NUMBER(S)
REASON(S) FOR WITHHOLDING FROM DISCLOSURE
--
2014-00048·JS Page 21 of 33
ANTICOLLUSION/NONDISCRIMINATION/DRUG FREE WORKPLACE CLAUSES ANTICOLLUSION CLAUSE: IN THE PREPARATION AND SUBMISSION OF THIS BID, SAID BIDDER D1D NOT EITHER DIRECTLY OR IND IRECTLY ENTER INTO ANY COMBINATION OR ARRANGEMENT WITH ANY PERSON, FIRM OR CORPORATION, OR ENTER INTO ANY AGREEMENT, PARTICIPATE IN ANY COLLUSION, OR OTHERWISE TAKE ANY ACTION IN THE RESTRAINT OF FREE, COMPETITIVE BIDDING IN VIOLATION OF THE SHERMAN ACT (15 u _s c. SECTION 1), SECTIONS 59.1·9. 1 THROUGH 59. 1·9.17 OR SECTIONS 59. 1-68.6 THROUGH 59.1-68 8 OF THE CODE OF VIRGINIA. THE UNDERSIGNED BIDDER HEREBY CERTIFIES THAT THIS AGREEMENT, OR ANY CLAIMS Rc SUl..TING THEREFROM, IS NOT THE RESULT OF, OR AFFECTED BY, ANY ACT OF COLLUSION WITH, OR ANY ACT OF, ANOTHER PERSON OR PERSONS, FIRM OR CORPORATION ENGAGED IN THE SAME LINE OF BUSINESS OR COMMERCE; AND, THAT NO PERSON ACTING FOR, OR EMPLOYED BY, THE CITY OF SUFFOLK HAS AN INTEREST IN, OR IS CONCERNED WITH. THIS BID; AND, THAT NO PERSON OR PERSONS, FIRM OR CORPORATION OTHER THAN THE UNDERStGNED, HAVE, OR ARE. INTERESTED IN THIS BID.
DRUG-FREE WORKPLACE: DURING THE PERFORMANCE OF THIS CONTRACT, THE CONTRACTOR AGREES TO (I) PROVIDE A DRUG-FREE WORKPLACE FOR THE CONTRACTOR'S EMPLOYEES: (II) POST IN CONSPICUOUS PLACES, AVAILABLE TO EMPLOYEES AND APPLICANTS FOR EMPLOYMENT, A STATEMENT NOTIFYING EMPLOYEES THAT THE UNLAWFUL MANUFACTURE, SALE, DISTRIBUTION, DISPENSATION, POSSESSION, OR USE OF A CONTROLLED SUBSTANCE OR MARIJUANA IS PROH IBITED IN THE CONTRACTOR'S WORKPLACE AND SPECIFYING THE ACTIONS THAT WILL BE TAKEN AGAINST EMPLOYEES FOR VIOLATIONS OF SUCH PROHIBITION; (Ill) STATE IN ALL SOLICITATIONS OR ADVERTISEMENTS FOR EMPLOYEES PLACED BY OR ON BEHALF OF THE CONTRACTOR THAT THE CONTRACTOR MAINTAINS A DRUG·FREE WORKPLACE: AND (IV) INCLUDE THE PROVISIONS OF THE FOREGOING SECTIONS I, II, AND Ill IN EVERY SUBCONTRACT OR PURCHASE ORDER OF OVER $10,000, SO THAT THE PROVISIONS WILL BE BINDING UPON EACH SUBCONTRACTOR OR VENDOR. FOR THE PURPOSE OF THIS SECTION, "DRUG·FREE WORKPLACE" MEANS A SITE FOR THE PERFORMANCE OR WORK DONE IN CONNECTION WITH A SPECIFIC CONTRACT AWARDED TO A CONTRACTOR IN ACCORDANCE WITH THIS CHAPTER, THE EMPLOYEES OF WHOM ARE PROHIBITED FROM ENGAGING IN THE UNLAWFUL MANUFACTURE, SALE, OfSTRIBUTION, DISPENSATION, POSSESSION OR USE OF ANY CONTROLLED SUBSTANCE OR MARIJUANA DURING THE PERFORMANCE OF THE CONTRACT.
NONDISCRIMINATION CLAUSE:
1. 2.
EMPLOYMENT DISCRIMINATION BY BIDDER SHALL BE PROHIBITED. DURING THE PERFORMANCE OF THIS CONTRACT, THE SUCCESSFUL BIDDER SHALL AGREE AS FOLLOWS: A.
B, C. D.
THE BIDDER, WILL NOT DISCRIMINATE AGAINST ANY EMPLOYEE OR APPLICANT FOR EMPLOYMENT BECAUSE OF RACE, RELIGION, COLOR, SEX, NATIONAL ORIGIN, AGE, DISABILITY, OR ANY OTHER BASIS PROHIBITED BY STATE LAW RELATING TO DISCRIMINATION IN EMPLOYMENT, EXCEPT WHERE THERE IS A BONA FIDE_OCCUPATIONAL QUALIFICATION/CONSIDERATION REASONABLY NECESSARY TO THE NORMAL OPERATION OF THE BIDDER. THE BIDDER AGREES TO POST IN CONSPICUOUS PLACES, AVAILABLE TO EMPLOYEES AND APPLICANTS FOR EMPLOYMENT, NOTICES SETTING FORTH THE PROVISIONS OF THIS NONDISCRIMINATION CLAUSE. THE BIDDER, IN ALL SOLICITATIONS OR ADVERTISEMENTS FOR EMPLOYEES PLACED ON BEHALF OF THE BIDDER, WILL STATE THAT SUCH BIDDER IS AN EQUAL OPPORTUNITY EMPLOYER. NOTICES, ADVERTISEMENTS, AND SOLICITATIONS PLACED IN ACCORDANCE WITH FEDERAL LAW, RULE OR REGULATION SHALL BE DEEMED SUFFICIENT FOR THE PURPOSE OF MEETING THE REQUIREMENTS OF THIS SECTION. BIDDER WILL INCLUDE THE PROVISIONS OF THE FOREGOING SECTIONS A, B, AND C IN EVERY SUBCONTRACT OR PURCHASE ORDER OF OVER $10,000. SO THAT THE PROVISIONS WILL BE BINDING UPON EACH SUBCONTRACTOR OR VENDOR.
Name and Address of Bidder: --
ARCADIS U.S., Inc.
Date:
April 16, 2014 .
Bv: Signature In Ink
295 Bendix Road, Suite 240 Virginia Beach, Virginia 23452
Ryan Nagel, PE Printed Name
Telephone Number: (757 ) 419-3972 Fax Phone Number: (757 ) FIN/SSN#:
873-8723
Associate Vice President Title
57-0373224
Is your fmn a "minonty• business? Yes No X African American 1 Hispanic American
If yes, please Indicate the "mmonty• class1ficalion below: American Indian Eskimo J Asian American Aleut
201W0048·JS
Page 26or33
A Real Commitment; A Daily Issue: Safety
ARCADIS US Inc. 295 Bendix Road, Suite 240 Virginia Beach ,VA 23452 Tel 757 419 3970 Fax 757 419 3968 www.arcadis-us.com
