How to Install your Demo charts First Step: After downloading and launching… Do not click the "CREATE DEMO ACCOUNT" – WE CREATE YOUR ACCOUNT SO WATCH FOR EMAIL WITH YOUR PASSWORD! Please note: This is a manual process and we do sleep, so if you subscribe after hours USA time, we will get you up during NORMAL business hours USA time!!! This process can take anywhere from 45 minutes to 8 hours if you in the EU! Make sure you do your part! We want you to be successful so please take advantage of all the great education, trading room and support we offer. When your account setup is complete, you will receive an email from our Administration department. At that time you will be able to log into the live charts. Second Step: Once downloaded and installed you will be prompted for a login and password. IF you have received an email from us that your account has been activated then we have already setup your account with the requested choices that you made. Remember this is a manual process NOT an automatic process so be patient. Make sure you do your part - REALLY EVALUATE US! We want you to be successful so please take advantage of all the great education, trading room and support we offer. If you are not prompted or if the charts load but you only have candles on the USDCHF, then go to the menu at the top of the charts and select System->Settings and you will see the login and password boxes. Input the login and password that you selected when you signed up and sent the information. 1
If you have a problem it is 99% of the time your firewall. Turn off your firewall and try and install or log into your charts. If yes, then you have found the problem. Simply tell your firewall to accept patraders.exe as an accepted program. Restart your computer and you should be good to go. Instructions for this procedure are located on the Tech Support page. If that does not work, then you will need to have one of our technicians log into your computer to fix it. To do this send an email to
[email protected] and you will receive detailed instructions on getting support. You MUST REMAIN in front of your computer so that you can allow the tech into your PC. Also remember that we may be helping other customers, may be at lunch and/or dinner and we do sleep.
PLEASE NOTE: LOCKED CHARTS! On the charts you will see some text in the top left corner that says LOCKED - this simply means that the indicators we use to create the trade setups are locked from your view NOT THAT THE CHARTS ARE NOT FUNCTIONAL. As long as you see candles you are live and ready to go.
If you have any problems with the download link, please contact us immediately by sending an email to:
[email protected] Should you need some assistance regarding the setups or chart tools, please contact us immediately at
[email protected]
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NO CANDLES Also, sometimes when you first load the charts it looks like only one set of charts loaded. They are there! Here's what that looks like:
Here's how to fix it: Right Click in the right margin of the charts that have no candles and click Auto Scale and they will appear (the candles are just below the screen).
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REMEMBER: If you have a problem it is 99% of the time your firewall. Turn off your firewall and try and install or log into your charts. If yes, then you have found the problem. Simply tell your firewall to accept patraders.exe as an accepted program. Restart your computer and you should be good to go. Ok - Test time:
If If If If
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after hours - you may have to wait on the weekend - you may have to wait a holiday - you may have to wait during the London hours - you may have to wait
Our goal is to get you up and running as fast as we can!
"Trading Forex involves substantial risk, is not for every trader and only risk capital should be used."
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