How to measure outcomes


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4 June 2014, ILEC Conference Centre, London www.thirdsectormeasuringoutcomes.com

Step-by-step, interactive guidance on measuring, evaluating and evidencing your outcomes Are you making a difference but struggling to prove it?

BOOK B Y

25 APRIL

TO SAVE £100

SPEAKERS INCLUDE: David Derbyshire Director of Practice Improvement Action for Children

Louise Stimpson Monitoring and Evaluation Manager Marie Curie Cancer Care

Adam Moll Business Development Director Safe Ground

Danny Kruger CEO Only Connect

 An opportunity to find out directly from your funders what they really want

Hannah Mitchell Head of Knowledge and Innovation vInspired

Rachel Parkin Evaluation and Impact Manager Teach First

 Best-practice case studies from small, medium and large sized charities on overcoming your measurement challenges

David Warner Director London Funders

David Pritchard Head of Measurement and Evaluation NPC

Elizabeth Young Director of Research and Policy Homestart

Louise Simpson Evidence Director Army Families Federation

This one-day event brings you:  In-depth roundtable discussions on building your soft outcomes toolkit  Advice from the experts on making sense of your measurement data  The how-to guide on effective impact reporting

@NPCthinks @thirdsectorconf #outcomesevent

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The latest advice, top tools and takeWednesday, 4 June 2014 08:30

Registration, Refreshments And Networking

09:00

Chair’s Opening Remarks



David Pritchard, Head of Measurement and Evaluation, NPC

09:10

Setting The Scene: How Can Measuring Outcomes Benefit Your Organisation?





Defining your mission or goal What are the current challenges and initiatives in measuring outcomes? The future: where are we going and what can we expect? Danny Kruger, CEO, Only Connect

Building A Measurement Framework That Best Fits Your Organisation 09:30



Understanding What To Measure And Where To Start: Laying Down The Building Blocks To Achieving Your Goal

Understanding theory of change and how it can improve planning and evaluation How do your activities lead to your target outcomes? Are you measuring the right outcomes? Demonstrating your impact – what do you need to design for external stakeholders vs. your internal management? Dawn Plimmer, Senior Consultant, NPC



Moving Towards An Impact Driven Organisation



Hannah will speak about how vInspired has developed its theory of change to become an impact driven organisation. Hear how they reviewed the charity’s approach to measurement, evaluation, communication and planning, and the lessons learnt from this process. Hannah Mitchell, Head of Knowledge and Innovation, vInspired

10:10

Soft Outcomes In The Spotlight



Soft outcomes are notoriously difficult to define or quantify so we’ll explore how you can measure them in a way that is both effective and efficient. This is a two-part session beginning with some best-practice examples and followed by the opportunity for you to discuss and learn from one another.



From Soft Outcomes To Hard Evidence: A Best-Practice Guide



Soft outcomes and ‘distance travelled’ tools – why measure them? A step-by-step guide on what measurement tools can be used to quantify your soft outcomes How do you evaluate your evidence in an effective manner? How can you present qualitative data in a comprehensible and valuable way? Elizabeth Young, Director of Research and Policy, Homestart





Knowledge Sharing With Your Peers: In-Depth Roundtable Discussion

11.10

Morning Refreshments

11.40

Quick-Fire Case Studies And Q&A

Measuring And Evaluating Your Hard-To-Measure Outcomes This session will feature inspiring case studies from three



charities working in different sectors with different goals and beneficiaries. They will share the key to their success when measuring and evaluating outcomes which are inherently difficult to quantify.



Voices For Development: Changing Public Perceptions Of International Development



INTERNATIONAL CHARITY

Through sharing stories from their time overseas, returning international volunteers have the potential to make people think and act differently when it comes to international development. Keith will speak about how Restless Development evaluates this contribution to changes in people’s attitudes, perceptions and behaviour. Keith Short, Monitoring and Evaluation Manager, Restless Development



Personalising Outcomes In An Accountable Social Care Framework

Health & Social Care Charity

Breaking Into Prison: Unlocking The Power Of Open Data

HUMAN SERVICES CHARITY

As Self-Directed Support begins to be embedded in Scotland, how does implementing a personal outcomes approach meet the legal obligations of social services? Colin will speak about how Social and Health Care Alliance have tackled this issue. Colin Young, Senior Policy and Outcomes Officer, Health and Social Care Alliance (the ALLIANCE)





This case study will address the challenges of accessing confidential data. Adam will speak about how Safe Ground has overcome the barriers to accessing criminal justice data and the riddle of reoffending rates. Adam Moll, Business Development Director, Safe Ground

12:10

Extended Q&A With Case Study Speakers





12.25



Take this opportunity to pose your questions to our case study representatives.

Standardised Tools vs Tailored Tools: Exploring your options

With an abundance of measurement tools and resources out there how do you know which ones are right for your organisation? This session will deliver: An overview of what mechanisms, tools and processes are out there for effective outcome measurement The pros and cons of different tools used How-to guidance on picking the right tool for the job An understanding on when and how you should develop personalised measurement tools The do’s and don’ts of creating a tailored toolkit for your organisation Eibhlín Ní Ógáin, Insights Manager, NESTA 12.55

Lunch And Networking

Each group will discuss one of the following questions: A. How do you develop indicators to measure ‘distance travelled’ and soft outcomes? B. What methodologies and tools are there to evidence your soft outcomes? C. How can you use and report qualitative data in a valuable way?

www.thirdsectormeasuringoutcomes.com

-away tips to demonstrate your value Accessing, Collecting And Presenting Your Data To Prove Your Impact 13:55 Using Open Data To Amplify The Value Of Your Findings What is ‘Open Data’?

Open Data and charities understand how you can make use of Open Data how can Open Data add value to your evidence? What should you be doing now to make the most of the transparency agenda? Tracey Gyateng, Data Lab Project Manager, NPC 14.15



Collect, Evaluate And Present The Evidence: Having an Integrated Approach

What data do you need and when? Putting your data in context – how to evaluate and analyse data in an effective way Qualitative data, quantitative data or both? Integrating evidence collection into your existing processes how do you do this in a cost effective way? what are the constraints of implementing a new system alongside an existing IT system?

This session will begin with a dual perspective panel providing you with an outlook from two different sized charities. This will be followed by a presentation of a unique case study from the Social Research Unit at Dartington.

Smaller Charity Perspective

Louise Simpson Rachel Parkin Manager Evidence Director Evaluation and Impact Manager Army Families Federation Teach First



Evidencing Impact From Realising Ambition

14.50

Impact Reporting: Inform, Inspire And Engage Your Stakeholders

This presentation will provide a case study about how data on outcomes are being generated by 25 projects as part of Realising Ambition: a £25m investment by the Big Lottery Fund. Tim Hobbs, Head of Analytics, Social Research Unit, Dartington

With the growing need for stakeholders, supporters and commissioners to know that their investment will generate value, impact reporting is a must. But how can you do it in a successful and cost efficient manner? Find out how to: Define your audience and determine what they want to know Understand the importance of transparency in helping people recognise what you do and how you do it ‘Sell’ yourself, or report what differences you do / don’t make? David Derbyshire, Director of Practice Improvement, Action for Children 15.10

15.40

Question Time With The Funders



What Do Funders Want?



This is your chance to ask funders what they’re looking for. Find out: What funders want to see from charities reporting their outcomes How much you should be spending on your measurement and evaluation Their preferences on soft or hard outcomes – should you be focussing on one more than the other? What the upcoming trends are that funders will want to incorporate into funding The success behind securing charity partnerships with corporates what are corporates looking for? how should you approach them and pitch to them effectively? Panelists include: David Freeman, Voluntary Sector Manager, Croydon Council David Warner, Director, London Funders Kate Van der Plank, Head of UK Community Investment, National Grid Peter Bailey, Acting Head of Evaluation and Research, Big Lottery Fund

Learning From Your Outcomes Measurement

Larger Charity Perspective





Perspective From The Funders, Commissioners And Corporates

Afternoon Break And Networking

16.20



Using Measurement, Monitoring And Evaluation To Improve Your Internal Services

Outcomes measurement may be a priority to engage your external supporters and secure more funding, but it is also fundamental in helping you to constantly improve your work, to increase your future impact and achieve your mission. So how can you apply measurement and evaluation to motivate your staff and develop your internal operations? This session will give you: An understanding of the importance of the role of M&E in developing your organisation A breakdown of how to use measurement as a tool to inform and train staff internally Examples of using your findings to uncover faults in practice and thus improve your operations Louise Stimpson, Monitoring and Evaluation Manager, Marie Curie Cancer Care 16.40 Pulling It All Together: How To Focus On Your Impact This inspiring closing keynote will bring together

your lessons learnt from the day, focussing on: What it takes to have an impact focussed approach How to make outcomes measurement and evaluation a priority How smaller charities can overcome some of the setbacks that they face Harriet Laurie, CEO and Founder, TheHorseCourse 17:00 Chair’s Closing Remarks And Close Of Conference

@NPCthinks @thirdsectorconf #outcomesevent

WHAT PAST ATTENDEES SAID: ‘The best way to share practice and learn about monitoring and evaluation’

CONFERENCE CODE: WEB

‘A highly focused conference on a hot topic with an excellent range of speakers’

Sage Gateshead

‘Inspiring, useful and strangely comforting’

Tearfund

Carers Trust

SPEAKERS INCLUDE: Keith Short Monitoring and Evaluation Manager Restless Development

Colin Young Senior Policy and Outcomes Officer Health and Social Care Alliance (the ALLIANCE)

Harriet Laurie CEO and Founder TheHorseCourse

Tim Hobbs Head of Analytics Social Research Unit, Dartington

Kate Van der Plank Head of UK Community Investment National Grid

Eibhlín Ní Ógáin Insights Manager NESTA

Dawn Plimmer Senior Consultant NPC

David Freeman Voluntary Sector Manager Croydon Council

Peter Bailey Acting Head of Evaluation and Research Big Lottery Fund

Book Before 25 April 2014 Save £100

Book Before 16 May 2014 Save £50

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Private Sector Rate

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book TODAY:

ONLINE: www.thirdsectormeasuringoutcomes.com CALL: +44 (0)20 8267 4011

Accommodation Info Conference Code: 17126141920

Please note that overnight accommodation is not included in the registration fee. For a selection of hotels near our event venue, contact [email protected].

Would you like to get involved? Are you able to help charities measure, evaluate and demonstrate their outcomes? If so, this is the event for you. For more information and details on how we can work together, please contact Tinaye Munonyara on +44 (0)20 8267 8039 or email: [email protected].

Speakers’ Presentations Speakers’ presentations are included in all delegate fees and are accessible via a password-protected website; they are not supplied in printed form. Access will be granted one week after the event subject to speaker disclosure. If you are not a paying delegate, speakers’ presentations can also be purchased separately for £199 (No VAT).

Charity Rate

(£200k - £500k Turnover)

Charity Rate

(£500k - £5 Million Turnover)

Charity Rate

(Over £5 Million Turnover)

If your charity turnover is under £200k, please contact [email protected] or call +44 (0) 20 8267 4011

GROUP DISCOUNT: BOOK 2 GET 3RD FREE

Book 2 places at the current rate and receive the 3rd place free. Please note: Only one discount can be used per registration. For our full T&C’s please check the website.

Register now at www.thirdsectormeasuringoutcomes.com