IBM SmartCloud Email Management Express

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IBM Global Technology Services Data Sheet

IBM SmartCloud Email Management Express Help protect critical email communication through advanced email management service options

Highlights ●

Helps ensure continuous, reliable access to email during planned and unplanned outages

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Eases the burden of storage management, legal discovery and compliance measures through advanced archiving

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Enables notification and allows you to share and collect information during crises or emergencies

Delivering advanced email management service options From technical failures to disasters and maintenance, planned and unplanned email outages are inevitable. And when they happen, the difference between business-as-usual and serious damage to your organization’s overall productivity, profitability and reputation can come down to your ability to protect the lines of communication and retain historical emails for legal discovery and regulatory compliance. IBM SmartCloud Email Management Express offers an expanded portfolio of integrated email continuity and recovery, archiving and business outage and disaster notification services to help you protect, archive and access your organization’s email in the event of a disruption or legal discovery requirement. Leveraging a common service platform to make efficient use of storage and infrastructure, email management express supports both Microsoft® Exchange and IBM Lotus Notes® software and runs on a variety of operating systems, in a wide range of IT environments.

Facilitating highly reliable, continuous access to email During both planned and unplanned outages, our comprehensive, cloudbased standby email system can be activated in minutes to help ensure email is continually accessible and messages are not lost or bounced back. Optional services help ensure wireless devices, such as BlackBerry devices, can also continue to send and receive email, with full access to contacts and calendars. Once the outage is resolved, email management express can help recover and restore email messages to the primary email system using automated capabilities that simplify the process by allowing you to choose whether to recover by message, user, storage group or server. Unlike traditional backup methods, our email recovery service can help you nearly eliminate any data loss by enabling the recovery of messages sent and received since the last good backup.

Simplifying legal discovery and storage management with advanced archiving Email management express offers a comprehensive, easy-to-maintain email archiving solution that enables you to store historical email offsite, based on your own retention and deletion policies. From an administrative console, retention policies and email review can be created and maintained, eliminating the complexity of multiple and potentially conflicting policy interfaces. Through an architecture that allows you to store a single copy of messages and attachments in one place and uses that single copy for both continuity and archiving purposes, email management express helps optimize your storage management, enabling you to quickly retrieve information, while potentially reducing primary data stores by as much as 80 percent. With discovery search tools and support for more than 400 different types of attachments, this solution offers near sub-second searches across headers, body, subject lines, file content and more to help you find critical emails quickly. A rapid archive service is also available for organizations looking for less extensive archiving capabilities.

Promoting effective business outage and disaster communication and collaboration Email management express offers an optional business outage and disaster notification and collaboration service that enables you to use a hosted, web-based communication platform to contact employees and customers through email, short message service (SMS), fax and voice during a business outage and disaster. The unique two-way communication lets you deliver instructions and collect information during the event, and even automatically progress through a pre-defined escalation plan. An optional web-based event collaboration center enables employees to share information over the Web to assign and track tasks as events unfold with near real-time incident logs.

Why IBM? A trusted provider with a worldwide presence, IBM offers robust discovery tools and sophisticated storage techniques that allow for more email storage capability using less storage. Built on a managed services platform that combines the virtually maintenance-free benefits of on demand services with the integration capabilities of on-premise software, email management express can provide better protection, reduced costs, faster deployment and less maintenance. And because no proprietary software or upfront investment is needed, you can select just the services and capabilities that meet your needs, environment and budget.

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For more information To learn more about IBM SmartCloud Email Management Express, please contact your IBM representative or IBM Business Partner, or visit: ibm.com/services/continuity BUD03001-USEN-02