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JACKSON NATIONAL LIFE INSURANCE
“With the Everbridge notification tool, we have no challenges. It’s up 24/7, and it’s web-hosted. It would be very challenging to manually alert the same number of employees that we are able to reach using Everbridge.” Vanessa Fineis
Business Continuity Management, Jackson National Life Insurance
OVERVIEW Jackson National Life Insurance is a
PROBLEM Communication is a major part of Jackson’s business
financial investment company that provides
continuity plan. They needed a system to facilitate
specialized asset management and retail
locations for business and network outages, as well as
brokerage services. Jackson markets its products in 49 states and the District of Columbia through independent and regional broker-dealers, wire houses, financial institutions and independent insurance agents.
WWW.EVERBRIDGE.COM
communication with their 5,000 employees at 14 different weather related updates.
SOLUTION Everbridge provides Jackson with a platform that they utilize on a regular basis to communicate with employees. With safety being their first priority, Jackson utilizes the system for polling during weather related events to ensure employees are out of harm’s way.
QUESTIONS & ANSWERS with Vanessa Fineis, Business Continuity Management, Jackson National Life Insurance HOW DO YOU UTILIZE EVERBRIDGE DURING SEVERE WEATHER EVENTS?
cell phone, text message and email. This type of testing and
One of the incidents we had to send a notification for was when
during off hours, and we want to be able to make sure that we
the National Weather Service stated there was going to be a
can get ahold of our associates via multiple methods so that we
winter storm. The storm took place on Sunday, and we were able
know the message has been received. We want to ensure that all
to notify employees that the office would be closed on Monday.
of our associates are familiar with all the tools that are necessary
Out of our 14 locations, I would say we utilized the tool on a
during any type of business interruption.
awareness is important for us because most incidents occur
regular basis due to severe weather that impacted northern and southern offices, ranging anywhere from winter storms to hurricanes.
WHAT IS THE IMPORTANCE OF REPORTING WITH A CRITICAL COMMUNICATION SYSTEM? We do utilize reports that are provided by Everbridge. We’re
HOW DO YOU MAKE SURE EMPLOYEES ARE AWARE OF EVERBRIDGE?
able to track which employees actually received a notification,
We promote business continuity management week for all of
so someone can call them manually. When you have 5,000
our associates. We also do testing on an annual basis for the
associates, it is nice to be able to rely on Everbridge to send all
Everbridge system. We’ll send out an email to associates letting
mass notifications without relying on a long manual process.
and if they didn’t, we can reach out to their management team
them know we’re going to test the Everbridge notification tool, and that they’ll receive a message on their home phone,
THE ONLY END-TO-END PLATFORM Planning: Everbridge is easy to set up, maintain, and organize, meaning that you’re always ready for a quick, coordinated response. Everbridge ensures that the right messages get to the right people - with the most advanced opt-in portal on the market, streamlined integration with internal and external data sources, and simple group and contact management. Assessment: When trouble strikes, you need rich insight, presented simply - so you can quickly assess potential impact and make an informed decision to avoid loss. Everbridge offers the only solution on the market that meets these demanding requirements, with the most advanced interactive dashboard in the industry.
Response: In critical situations, ease-of-use can mean the difference between an effective response and a mistake that carries serious consequences. Everbridge is engineered to be simple to use under pressure, with a user interface that accelerates time-to-message and reduces the likelihood of errors. Delivery: Even during large-scale disruptions, Everbridge stays on. The most advanced platform in the industry ensures that you reach your contacts - every time. And with worldwide coverage and capabilities, including globally local calling infrastructure and data storage, we’re ready to support you wherever your people are in the world.
For a full product description, along with best practices and product details please see the Everbridge User Guide and Everbridge University. WWW.EVERBRIDGE.COM
JACKSON NATIONAL LIFE INSURANCE