Group Agent Coordinator 6 months Brisbane CBD Navitas is a diversified global education provider that offers an extensive range of educational services for students and professionals including university programs, language training, workforce education and student recruitment. Navitas was founded in 1994 with the goal of helping more international students succeed at university in Australia via improved student support and an extended academic year. Since this time Navitas has significantly expanded the services it offers its students and clients and is now creating opportunities through lifelong learning for over 83,000 students in 27 countries per year. Navitas is now an ASX100 company employing 5,800 people globally. We are currently recruiting for a Group Agent Coordinator to join the Marketing function. This position will support the Group Agent Relationship Manager and the Centralised Agent Management function. The successful applicant will be a self-starter who is comfortable working in a buzzing remote team environment. The key accountabilities of the role include: Managing contracts for new and existing international education agents, developing process improvements and reporting and analytics. Essential i.
Minimum 2 years’ experience in a similar role or an administrative function in an international environment
ii.
Acute attention to detail
iii.
Medium to advanced skills in Microsoft Word, Excel and PowerPoint
iv.
Demonstrable experience building and managing stakeholder relationships
v.
Familiarity in administering and monitoring education agent contracts
vi.
Excellent communication skills with a high level of written and verbal English
vii.
Demonstrable experience in performance analysis and reporting
Desirable i.
Experience using a CRM such as Salesforce.com
ii.
Experience in Marketing
What we offer An attractive remuneration package will be negotiated with the successful candidate. The Navitas Group offers outstanding long-term career opportunities within Australia and abroad, and is values driven and an equal opportunity employer. Successful applicants will be required to hold valid working rights in Australia and will be subject to relevant pre-employment checks, which may include a National Police Check and/or a Working with Children Check. Internal enquiries and applications, including a cover letter and resume, should be sent to Natalie Santoro, Group Agent Relationship Manager at
[email protected]. Applications close at 9am on Monday 15th December 2014.
Position Description Group Agent Coordinator
Functional Area:
Navitas Corporate Division
Reports to: Group Agent Relationship Manager, Marketing & Sales, Corporate Division Full time/part time: Full time Duration: 6 months Location: Brisbane, Australia
1.
Overview and Objectives of the Position:
Navitas’ central marketing function is seeking to employ a Group Agent Coordinator. Based in the Navitas Brisbane or Sydney office, this position will support the Group Agent Relationship Manager and the Centralised Agent Management function. The successful applicant will be a self-starter who is comfortable working in a buzzing remote team environment. The key accountabilities of the role include:
2.
Managing contracts for new and existing international education agents Developing process improvements Reporting and analytics
Key Relationships: i.
Group Agent Relationship Manager
ii.
Group Marketing Team
iii.
Navitas Source Country Office (SCO) Teams
iv.
Business Unit Marketing Directors and Marketing Teams
3.
Key Result Areas:
General Administration i.
Process agent application forms and work with multiple internal and external stakeholders to perform due diligence of agent applications
ii.
Contract agents and ensure multiple systems are updated with agent details
iii.
Renew agent agreements and create contractual variations as required
iv.
Review existing processes and procedures and provide innovative solutions and ideas
v.
Ensure all processes and procedures align with the Navitas Agent Management Strategy, Navitas business rules and legislative instruments
vi.
Regularly coordinate and execute activities to ensure CRM data is current
vii.
Assist Group Marketing Team members with other duties when required
Statistical Reporting i.
Assist the Group Agent Relationship Manager in reviewing agent performances by producing CRM reports on a biannual basis
4.
Qualifications and Selection Criteria
Essential: viii.
Minimum 2 years’ experience in a similar role or an administrative function in an international environment
ix.
Acute attention to detail
x.
Medium to advanced skills in Microsoft Word, Excel and PowerPoint
xi.
Demonstrable experience building and managing stakeholder relationships
xii.
Familiarity in administering and monitoring education agent contracts
xiii.
Excellent communication skills with a high level of written and verbal English
xiv.
Demonstrable experience in performance analysis and reporting
Desirable iii.
Experience using a CRM such as Salesforce.com
iv.
Experience in Marketing
5.
What we offer
The Navitas Group offers outstanding long-term career opportunities within Australia and abroad, and is values driven and an equal opportunity employer.
