Job Description


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UNIVERSITY OF LINCOLN STUDENTS’ UNION JOB DESCRIPTION

JOB TITLE: Bar Manager

DEPARTMENT: Commercial Services

LOCATION: Students’ Union

REPORTS TO: Head of Commercial Operations

SALARY: Grade 5a, £22,876 37 hours per week, permanent.

DATE REVIEWED: March 2018

Context

The students’ Union is an independent body affiliated to the National Union of Students and exists to support students in both their academic and non-academic experiences; whilst working closely with the University and local community. Student leaders are elected by the student body and supported by the staff’s expertise to deliver services and represent student needs; to enhance the experience of all students at the University of Lincoln.

Job Purpose

The post-holder will be responsible for the effective operation and day-to-day running of the Students’ Union Commercial venues; Tower Bar and Engine Shed nightclub.

KEY RESPONSIBILITIES Key Responsibility 1 Duty Management Manage the day-today operation of Students’ Union commercial venues; Tower Bars and Engine Shed, ensuring company standards are maintained at all times. Assist Venue Management in developing a strong team, building effective communication across staff. Supervise Venue Team Members when on shift to ensure customers are served with the highest level of service and care, in an efficient manner. To be responsible for the security of customers, staff and the building during Tower Bar duty management shifts. Assist the Venue Manager in the duty management of multi-venue and larger capacity events. To assist with the setting up of the venue(s) for events and activities and the effective opening and closing of the building. To co-ordinate staff during opening and closing of the Tower Bar venue, to ensure the efficient operation of the venue.

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Be the main point of call for Venue Team Members during shifts on the floor, answering any enquires in a timely manner. Ensure that there is good communication from the kitchen service and bars service to support in the delivery of an effective and efficient service delivery. Actively seek new ways to streamline processes, recommending new ideas and initiatives to the Head of Commercial Operations. Act as one of the key holders to the Students’ Union premises being on the emergency call out list and responding when required, including out of hours. Key Responsibility 2 Financial and Stock Management To follow all necessary procedures to ensure safety of stock, for example, taking deliveries, stock transfers and stock rotation. Maintain awareness of the financial performance of the venues and work with the Head of Commercial Operations and Venue Manager to ensure that budgets and other targets are met. Maximise profit through increasing sales, controlling costs and making efficiency gains in liaison with the Head of Commercial Operations. Maintain financial controls and ensure the Students’ Union Finance Department in liaison with the Venue Manager receives all relevant financial information promptly, in accordance with organisational financial procedures. Be responsible for effective stock management and control; ensure that the movement of all purchased goods is adequately recorded and reported to Finance when required, including orders, deliveries, transfers, returns; prepare and assist with stock checks as required. Assist in the security of all resources including stock and cash and the training of staff in stock and cash controls, ensuring systems are adhered to at all times. Ensure that the EPOS system is used effectively when on shift.

Key Responsibility 3 Customer Service Provide a clean, attractive environment for customers at all times. Ensure that the customer journey, including the front of house bar area is fit for purpose at the time of opening the bar. Ensure that all staff deliver exceptional customer care and receive regular training in customer service in liaison with the Venue Manager. Ensure all staff provides a welcoming atmosphere for customers to encourage repeat business and develop top quality product to encourage repeat business.

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Ensure that an extensive range of products and services is available which meets customers’ needs; trial new services and products regularly. Deal with customer feedback, whether positive or negative, in a courteous, efficient and timely manner. Make guests aware of offers on food and drink ranges available within the venues. Speak to guests to ensure that they are satisfied with their meals. To demonstrate leadership in customer service, enabling staff to witness quality customer care. Key Responsibility 4 Compliance To keep all venue areas clean and tidy and to observe all Health and Safety requirements with particular reference to maintenance, risk assessments, hygiene, cleanliness and fire safety. To undertake the cashing up procedure and other agreed financial obligations, paying particular attention to the security of cash. To report and cash issues to the Venue Manager. To ensure all administration relating to the Venues department is complete and accurate, e.g. delivery notes, incident and accident reports, cash reconciliation and daily takings. To observe as applicable and ensure the adherence to Licencing Laws, Procedure, and instructions relating to fire and accidents, Hygiene and Health and Safety Regulations and all aspects of consumer law. To ensure compliance with Food Safety and Fire Safety policies and procedures. Ensure that company standards for uniform and grooming are adhered to by all staff. Ensure all company and cash handling procedures are adhered to at all times. Assist the Venue Manager in maintenance of accurate line-cleaning and cellar due-diligence records. Support the Venue Manager to monitor and manage maintenance issues.

Key Responsibility 5 General Duties To help develop the staff whilst they’re on shift and enable them to deliver excellent customer service, including dealing with and reporting any issues as per policy on performance or conduct as required. Deliver staff training as and when required and assist in department meetings. Manage office administration when instructed. Actively seek new ways to promote the venues in liaison with the Head of Commercial Operations and Venue Manager. Keep up to date with current promotions and new products.

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Serve and present beverages, quickly and efficiently, meeting the expected standards. Assist in keeping the bar, front-of-house and toilets clean and tidy at all times. Maintain personal knowledge by completing in-house training and attending course as required.

In addition, undertake such duties as may reasonably be requested and that are commensurate with the nature and grade of the post.

ADDITIONAL INFORMATION

Scope and Dimensions of The Role

Work in a manner that reflects the values of the organisation as shown in the Union’s constitution and strategic plan, and in line with Union policies and procedures. Promote a positive image of the University of Lincoln Students’ Union at all times. Keep abreast of relevant national and local developments and attend conferences, training events and meetings as necessary. Maintain confidentiality in respect of all areas of the job responsibilities and be aware of current policy relating to the Data Protection Act 1998. Engage in appropriate training programmes as identified by your line manager. Participate in the staff performance and development review scheme. Actively follow and promote Union policies. Some attendance at meetings outside normal office hours may be required. Maintain confidentiality in respect of all areas of the job responsibilities, and be aware of current policy in relation to the Data Protection Act 1998. To undertake such other additional duties as may be required from time to time, within the overall scope of the appointment as directed by the Senior Management Team.

Key Working Relationships

Head of Commercial Operations Commercial Services management Venue Team Members Students’ Union SMT Executive Officers Union Staff

External Contacts

Suppliers General Public University Staff

Author

H Coleman

Date Published

UNIVERSITY OF LINCOLN STUDENTS’ UNION PERSON SPECIFICATION

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March 2018

Job Title: Bar Manager

Selection Criteria

Essential (E) or Desirable (D)

Qualifications: Degree or equivalent professional qualification or relevant experience Personal License Experience: Significant experience within the bar industry Experience managing a team An understanding of the particularities of working within a democratic organisation Experience of working to financial targets Experience of stock control Experience of food handling or catering service Experience of working in a multisite commercial operation Experience of within commercial events Experience of delivering training

Skills and Knowledge: Knowledge of sectors products Strong communication skills Leadership and management skills High standards of cleanliness and hygiene Able to manage own workload, time and priorities Knowledge of licensing laws Interpersonal skills and rapport building Competencies & Personal Attributes: Commitment to the delivery of high stands of service. Proven ability of organising Ability to work under pressure and make quick decisions Able to work as part of a team and under own initiative Able to multi-task Understanding of, and commitment to, Equal Opportunities within the Workplace. Personable and Professional in relationships with others. Flexibility and resilience Attention to detail Business Requirements: DBS clearance will be required Must be required to work evenings and weekends.

Where Evidenced Application (A), Interview (I), Presentation (P); References (R)

E A D A

E E D

A/I A/I A/I

E E E D

A/I A/I A/I A/I

D D

A/I A/I

E E E E E E E

A/I A/I A/I A/I A/I A/I A/I

E E E E E E

A/I/R A/I A/I A/I A/I A/I

E E E

A/I A/I A/I

E E

R A

Essential Requirements are those, without which, a candidate would not be able to do the job. Desirable Requirements are those which would be useful for the post holder to

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possess and will be considered when more than one applicant meets the essential requirements.

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