Kevin Veroneau

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Kevin Veroneau 204-218-0461

Summary I have been working in the Information Technology industry for over 5 years. I obtained the honor role in high school for passing a computer science challenge exam.

Technology Overview ●

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Tier 2 Exchange Server Support: ● Windows 7, Exchange 2007/2010, Outlook 2010, ADSI, LDAP, EMC, PowerShell (1 year) Help Desk Analyst: ● Windows 2000/XP/Vista, Office 2003/2007, VPN, Incident Management in Service Center 5,6, and BMC Remedy (Over 1 year) Technical Support: ● High Speed Internet, Home Networking, BMC Remedy, and ACSR (Over 2 years) Computer Hardware Analyst: ● IMAC, XP Troubleshooting, Local Networks, Printers (Over 1 year) Programming Languages: ● Python, HTML, CSS, JavaScript, jQuery, Model/View/Controller (Over 3 year) Linux Server Analyst: ● System installations and upgrading, MySQL maintenance, Configuring web services, Troubleshooting (Over 8 years)

Professional Development Trainings ● ● ● ● ● ● ● ●

Windows 7, Exchange Server 2010, and Outlook 2010 Training Windows 2000, XP, Vista, and MS Office 2003/2007 Training Windows Vista BitLocker Training Information Security Incident Management Training Information Technology Infrastructure Library Training Service Center, and BMC Remedy Training HP Outsourcing Services Security Fundamentals Manitoba Lotteries Corporation Ticket Terminal Training

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Work History Western Canada Lotteries, Winnipeg, Canada

Jan 2013 to Mar 2013

Computer Operator, Gaming Operations Department Responsibilities ● Perform daily tasks based on a predefined checklist ● Remove and reload tape cartridges from a server rack ● Balance various sales reports and figures ● Monitor the gaming servers and report any abnormalities ● Run various management tasks in OpenVMS

Randstad Technologies, Winnipeg, Canada

May 2011 to June 2012

Microsoft Tier 2 Enterprise Client Support Responsibilities ● Provided Microsoft Employees with superior Exchange server support ● Remotely connected to client's machine using Lync to resolve Outlook client issues ● Monitor servers and mail logs to determine cause of Mailbox issues ● Created and updated tickets in a Ticket Management System ● Moved Mailboxes from one forest to another ● Troubleshooted issues with Mailboxes ● Recovered data from Mailboxes ● Performed Mailbox tasks in both EMS/PowerShell and EMC.

Accomplishments ● Created various PowerShell functions to accelerate the resolution of common issues ● Developed a custom web-based tool to provide myself with better ticket management ● Developed an automated reporting system which integrated with Team Foundation Server’s Product Studio

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Kevin Veroneau Consulting, Winnipeg, Canada Linux Consultant and Website Development

Aug 2010 to Present

Responsibilities ● ● ● ● ● ● ● ● ● ●

Provide remote Linux server support to a local Winnipeg Internet Service Provider Remotely connect to client's various servers using the standard SSH protocol Monitor system and mail logs to determine cause of system daemon failures and misconfiguration Create and update tickets and invoices for clients in a Client/Ticket Management System Install and configure various requested Linux software, which may also include compiling from source code Troubleshoot issues with previously installed Linux software Recover data from corrupt server file systems Installation of SSL certificates for both Web and Mail servers Installation of the Cacti server monitoring software Develop custom web applications in Python

Accomplishments ●

Fully developed an entire web-based Client/Ticket Management System

Hewlett-Packard, Winnipeg, Canada Help Desk Analyst

Dec 2008 to Mar 2010

Responsibilities ● ● ● ● ● ● ●

Provided help desk support for the Government of Manitoba, Royal Dutch Shell, and TransAlta clients Troubleshooted MS Office 2003/2007 and various software, and provided the appropriate resolutions Supported clients with Windows Dial-up VPN, Cisco VPN client and Citrix Metaframe connections Configured connections to both local and network printers Managed client tickets in Service Center 5, 6, and BMC Remedy Assisted clients with Blackberry push email Remote assistance support to the various clients using standard remote desktop technologies

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Migrated Windows 2000 clients to Windows Vista, and troubleshooted any issues ● Troubleshooted Windows roaming profiles including rebuilding local profiles ● Repaired user accounts in Active Directory Accomplishments ●

Developed a Windows batch file for TransAlta which resolved VPN connection issues with HP and the TransAlta network ● Completed various HP, Government of Manitoba, Royal Dutch Shell, and TransAlta training courses ●

Convergys CMG Canada, Winnipeg, Canada Technical Support Chat

Aug 2006 to Nov 2008

Responsibilities ● ● ● ● ●

Provided technical assistance to High Speed Internet users experiencing various home Internet technical issues Troubleshooted various Internet connectivity issues on Windows XP, Vista, and Mac OS X Assisted users in setting up Email in various mail applications, including Windows Mail, Outlook Express, Mac Mail, and others Recorded entirety of troubleshooting in the ticketing applications ACSR and BMC Remedy Determined if an on-site technician was required in order to resolve a customers issue

Accomplishments ● ●

Provided excellent customer service and first call resolution Completed various training classes designed to drive customer satisfaction and teach Internet service provider hardware

Education 2001 Transcona Collegiate – Winnipeg, Canada ● Graduated with honors and completed a computer science challenge exam

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