Learning & Participation Assistant Job Description

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Norwich Theatre Royal is East Anglia’s premier theatre, presenting a high quality mix of drama, musicals, opera, dance, comedy, music, children’s and family shows all year round. In an average year it sells some 400,000 tickets for around 410 performances of nearly 100 separate events, averaging 75% of capacity. With 1300 seats, the Theatre Royal is the largest venue in Norfolk, and plays a very active part in the cultural life of the region. The theatre is a registered charity (No. 262259) with education as its focus. Any surplus generated is dedicated to improving the theatre’s facilities and to supporting an extensive Learning & Participation programme. The Learning and Participation Assistant provides administrative support and customer services in Stage Two, our education and learning centre, adjacent to Norwich Theatre Royal. The Learning and Participation Assistant will be the welcoming face in the venue’s reception, greeting visitors, assisting with events, and facilitating bookings.

JOB DESCRIPTION Job title:

Learning and Participation Assistant

Reporting to:

Learning and Participation Officer

Salary:

£7.50 per hour

Hours:

24 hours over 5 days. Hours worked each week on a rota system, usually between 9am and 10pm, with some infrequent later evening finishes. The rota covers 5 working days between Monday and Saturday (inc Bank Holidays). 4 weeks per annum plus statutory holidays rising to 5 weeks per annum after five years

Holiday Entitlement: Notice:

4 weeks

RESPONSIBILITIES Support for Learning and Participation Officer • Assist with maintenance of room bookings for Stage Two. • Assist with preparation of rooms and resources for bookings. 1

• Maintain accurate paper and electronic filing systems. • General office duties, including photocopying, postage, etc. • Assist with event administration of performances. Reception and Student Services • Welcomes visitors by greeting them, in person or on the telephone; answering or referring enquiries, and problem solving. • Offer highest levels of customer service to all visitors and participants. • Display notices and information for visitors and participants. • Book places on workshops and activities for participants. • Communicate with participants, parents and carers. • Assist with management and upkeep of Student Database Record-keeping, including registration and class registers. • Assist with visitor’s attendance at performances. • Administration of Reception, including people and resources. • Programme the digital signage system in the reception area of Stage Two; ensure they deliver timely and accurate information. • Maintain security by following venue procedures including building sweep and locking up when rota’d to do so. • Act as evacuation co-ordinator and First Aider when on duty. General Administration • • • • • • •

Deal with email and telephone enquiries into the department. Organise central stationery supplies. Maintain good relationships with visiting companies, tutors, participants and visitors. Prepare and send outgoing communications as required within established deadlines. Prepare paperwork and electronic files. Track information and data and update database, spreadsheets and documents. Undertake any other duties as required by the Learning and Participation Officer.

PERSON SPECIFICATION Skills and Abilities • Excellent written and verbal communication skills. • All-rounder – ability and motivation to manage mundane as well as more interesting tasks

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Ability to build positive co-operative working relationships and willing to assist even when busy Accurate, methodical and numerate – good attention to detail Experience of working to targets and deadlines. Good customer service skills Good working knowledge of Microsoft Office - Word, Excel, Outlook and Powerpoint. Positive and professional approach when representing Norwich Theatre Royal to all stakeholders Respectful of the need to maintain confidentiality Flexibility to work occasional evenings

Personal Qualities • Well organised – a natural tendency to work in an ordered fashion. • Punctual and well organised • A creative and proactive approach to all areas of work with a ‘can do’ attitude, in line with the charity’s values • Strong team working orientation with a flexible and adaptable approach to work demands across the whole organisation but also effective working alone some of the time • Excellent interpersonal skills and ability to relate to people at all levels internally and externally Qualifications • Minimum 4 GCSE’s including English • Fully qualified First Aider or willingness to achieve qualification within one month of appointment

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