MapQuest Professional Services

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Fact sheet

MapQuest Professional Services Start off in the right direction.

Whether you need guidance and analysis of your MapQuest ® implementation, want training in its features or require a product update, MapQuest professional services are here to help. Customer support

Professional services

Our philosophy is simple: We’re here to answer your questions. With a variety of support options, our customer support team sets you up to get the help you want, when you want it:

Working closely with our customer support team, our professional services team also wants to make sure you hit the ground running and are making use of all our best practices. Our highly trained and specialized professional services team offers:

Forums: • Access to fellow developers

Functional training:

• Daily monitoring and interaction with support staff

• Deep-dive training on geocoding, mapping, directions, data manager and more.

Support team: • Key/clientID, data-table issues • Functionality assistance • Ticket monitoring and updates • Billing report analysis • Notification of key maintenance windows and release notes • Assistance during critical events

• Help managing keys and security settings. • Ensure you understand basic functions, requests, responses and advanced options. Implementation review: • New application overview and analysis to suggest which application programming interface (API) and functions are best suited for you • Existing application code review

Fact sheet

Full-scope services:

Why Verizon

• Bulk geocode processing

When it comes to connectivity, the network matters. We offer America’s largest, most reliable 4G LTE network. Our network is consistently rated number one in speed, data, call, text, reliability and overall network performance among the four national wireless companies in the United States by RootMetrics,1 the largest independent third-party tester of wireless network performance.

• Website implementation • Logging deep-dive and analysis • Team augmentation • Full-cycle development • Development, quality assurance (QA) and project management

Universal support Data is our business; providing excellent customer experience is our goal. To make sure you get the best possible service, our product managers want to know about: • Missing or misplaced addresses, postal codes, towns, etc.

Learn more. To learn more about MapQuest maps and apps, please contact your Verizon Wireless business specialist.

• Duplicate points of interest (POIs)/ business listings • Product enhancement requests

1 Rankings based on the RootMetrics ® U.S. National RootScore ® Report: 2H 2016. Tested with best commercially available smartphones on four national mobile networks across all available network types.Your experiences may vary. The RootMetrics award is not an endorsement of Verizon. Visit www.rootmetrics.com for more details. Network details & coverage maps at vzw.com. © 2017 Verizon. FS0870517