National Business Manager, Careers & Internships, Navitas Professional Full-Time Division:
Professional and English Programs
Reports To:
Director, Careers and Internships
Navitas was founded in 1994 with the goal of helping more international students succeed at university in Australia via improved student support and an extended academic year. Since then, Navitas has significantly expanded the services it offers students and clients and is creating opportunities through lifelong learning for more than 80,000 people in 27 countries every year. Navitas listed on the Australian Securities Exchange (ASX) in 2004 and is now an S&P/ASX Top 100 Company, employing more than 5,500 staff globally. Navitas operates across three Divisions. The Navitas Careers & Learning Skills business unit within the Professional and English Programs Division delivers a range of high-quality, innovative work-readiness and English language programs to individuals seeking to develop their skills and career opportunities. Navitas has a wealth of expertise in creating fully customised courses to provide exceptional learning experiences, ranging from memorable study tours and comprehensive corporate training programs to the establishment of learning and testing centres. The Navitas English Test Centre offers a suite of internationally recognised proficiency tests, including IELTS, to over 29,000 candidates each year. The Navitas Professional, Careers and Internship (C&I) operation is largely student facing focused on provision of work readiness programs for international students and graduates. The Navitas C&I operations deliver internship and workplace preparatory programs across five Australian states to international student graduates to develop them professionally and personally to enhance their career prospects. The unit provides career ready preparation for students seeking to enter the workforce at early stages of their professional career. C&I offers a portfolio of programs which develop foundation skills and career learning skills to enable students to progress their employment goals in their chosen career. C&I operates as a collegiate, matrix operational model leveraging the skills and expertise of the C&I and partner Navitas business units to deliver targeted and nuanced work ready and work development solutions for individuals, host companies and professional associations across Australia. The C&I team works closely with other Navitas units, to combine areas of expertise to enable a broad range of students and clients to participate and succeed in the workplace of today and the future. Areas of Responsibility:
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The National Business Manager is responsible for developing and implementing strategies and approaches that build and develop the C&I brand and market share and contribute to maximizing financial performance across the C&I network. They are accountable for developing and ensuring implementation of national sales strategies across all states that are consistent, targeted, and effective. They provide leadership to C&I State Managers and Team Leaders and are accountable for financial performance of State operations nationally ensuring State operations achieve agreed goals in terms of finances, student recruitment, student internship placements, operations, administration and program delivery. The National Business Manager is a key member of the C&I senior management team and will contribute to the development of strategic initiatives for the unit including product development and cross-unit business initiatives. This role will ideally be based in Sydney, NSW and be required to travel within Australia.
Selection Criteria Essential Skills & Experience
Relevant tertiary qualifications
Sound business and financial acumen, with demonstrated hands-on management style, adaptable to a changing environment
Demonstrated ability to develop and execute national sales strategies Demonstrated ability to achieve/exceed aggressive sales and financial targets Experience in developing and driving an effective national business plan, and managing teams to achieve agreed targets Experience in developing and adapting strategies to meet diverse market needs; Experience using educational software and ability to efficiently learn new software skills; Demonstrated skills and experience in business development in the Australian and international education and VET contexts A sound knowledge of the business environment for international higher education, graduate employability skills, internships, visa and regulatory aspects Demonstrated capacity to manage teams in geographically diverse locations
Desirable:
Knowledge and experience of marketing, including promotion, advertising, digital marketing, branding, building media presence and public relations would be very well regarded.
What we offer: An attractive remuneration package will be negotiated with the successful candidate. The Navitas Group offers outstanding long-term career opportunities within Australia and abroad, and is values driven and an equal opportunity employer. To apply for this position, please send a current CV and covering letter, addressing the selection criteria, to Lynette Harris, Director, Careers and Internships,
[email protected] . Applications close Monday 20th July 2015.
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Position Description National Business Manager Division:
Professional and English Programs
Reports To:
Director, Careers and Internships
1. Overview and Objectives of the Position The National Business Manager is responsible for developing and implementing strategies and approaches that build and develop the C&I brand and market share and contribute to maximizing financial performance across the C&I network. They are accountable for developing and ensuring implementation of national sales strategies across all states that are consistent, targeted, and effective. They provide leadership to C&I State Managers and Team Leaders and are accountable for financial performance of State operations nationally ensuring State operations achieve agreed goals in terms of finances, student recruitment, student internship placements, operations, administration and program delivery. The National Business Manager is a key member of the C&I senior management team and will contribute to the development of strategic initiatives for the unit including product development and cross-unit business initiatives.
2. Key Relationships The National Business Manager works closely with the Director, Careers and Internships, C&I State Managers and Team Leaders, Team Leader Operations and other C&I Managers.
Director Careers and Internships
C&I State Managers and Team Leaders
C&I Team Leader Business Operations
Business Development and Industry Engagement Manager
Curriculum and Learning Manager
Business Services Manager
Marketing Director, CLS
Head of Learning, Teaching & Technology Services
General Managers of CLS and other Navitas business units
Business Development Coordinators (BDC) team
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2. Key Result Areas (Areas of Accountability and Responsibility)
Core Areas of Responsibility: In conjunction with the Director, Careers and Internships and other C&I State Managers and Team Leaders, ensures the ongoing success of the C&I business unit by:
Development and rollout on a national level of sales strategies, promotions plans, policies and processes to achieve sales objectives
Development of financial plans including Budgets and Rolling Plans for all State operations
Provide leadership to C&I State Managers and Team Leaders
Ensure State performance meets or exceeds agreed targets and objectives
Provide leadership to the BDC teams to ensure maximisation of sales in all C&I products through consistency in product knowledge and training and sales strategies
Oversee the relationship management and engagement model of key recruitment partners (agents) and be the point for escalation of issues
Manage the agent contract process, on a regular and ad hoc basis.
Ensure C&I is appropriately represented at key recruitment events
Report on market intelligence on a scheduled basis
Contribute to business development activities by researching and developing identified opportunities and plans
Identify new business opportunities by identifying consumer requirements; defining market, competitor's share, and competitor's strengths and weaknesses; forecasting projected business and establishing targeted market share
Keep current on industry knowledge
Other duties as directed by the Director, Careers and Internships
Business Operations
Liaison with other key managers – liaises with the staff member responsible for each product that C&I offers. This includes, but is not limited to Professional Year; CEP; CAP; NavitasCV, NPIP, Study to Work
Enrolment procedures – ensures staff understand and implement enrolment procedures
Course Administration – ensures all coursework is effectively recorded through liaison with the delivery team and Curriculum and Learning Manager
Coursework delivery – assists with the management of the coursework delivery through assisting with classrooms; teacher recruitment and monitoring delivery in close liaison with the Curriculum and Learning Manager.
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Quality of delivery – ensures all programs are delivered using quality processes and achieving quality outcomes
Student satisfaction – monitors student satisfaction through appropriate informal and formal methodology;
Student management – provides oversight of student management and imposes appropriate sanctions as required
Ensures document storage and archive as required
Professional Association – liaises with the Professional Associations including CPA Australia; ACS and EEA as required
Organises and manages regular meetings with key internal teams
Ensures arrangement of and attends graduation ceremonies
Liaison with other key managers
Sound knowledge of shared services (IT, HR, property, Q&C) and provision of feedback into these areas as required to effect business objectives
Reporting & Analysis
Prepares weekly reports – student numbers against targets; significant operational issues
Prepares Rolling Forecast for State on a quarterly basis
Participates in management meetings by teleconference or attendance
Liaison with Product Line Managers
Other reports as required
Product Manager
As required
Other Duties
Contributes to the strategic development of C&I
Other duties in line with this PD
3. Selection Criteria (Qualifications, Skills and Experience) Essential Skills & Experience
Relevant tertiary qualifications
Sound business and financial acumen, with demonstrated hands-on management style, adaptable to a changing environment
Demonstrated ability to develop and execute national sales strategies
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Demonstrated ability to achieve/exceed aggressive sales and financial targets Experience in developing and driving an effective national business plan, and managing teams to achieve agreed targets Experience in developing and adapting strategies to meet diverse market needs; Experience using educational software and ability to efficiently learn new software skills;
Demonstrated skills and experience in business development in the Australian and international education and VET contexts A sound knowledge of the business environment for international higher education, graduate employability skills, internships, visa and regulatory aspects Demonstrated capacity to manage teams in geographically diverse locations
Desirable:
Knowledge and experience of marketing, including promotion, advertising, digital marketing, branding, building media presence and public relations would be very well regarded.
Document version details Issue date
Summary of changes
25 June 2015
PDS template modified
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