NCAL National Quality Award Program

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2018 Silver Achievement in Quality Quality Award Application & Criteria

Silver Submission Format Applicants must use the following format when responding to the Criteria. Applicants should copy and paste the submission format below into a Microsoft Word document, and add their responses to the Criteria. Failure to complete all sections of the application and label correctly will result in disqualification. When the document is complete, it should be converted into a PDF file and submitted through the Application portal on the Quality Award Application website. Preface: Organizational Profile P.1 Organizational Description: P.1.a. Organizational Environment P.1.a(1) P.1.a(2) P.1.a(3) P.1.a(4) P.1.a(5) P.1.b. Organizational Relationships P.1.b(1) P.1.b(2) P.1.b(3) P.2 Organizational Situation: P.2.a. Competitive Environment P.2.a(1) P.2.a(2) P.2.a(3) P.2.b. Strategic Context P.2.b(1) P.2.c. Performance Improvement System P.2.c(1) Leadership 1.1 Senior Leadership 1.1a 1.1b 1.1c 1.1d 1.1e

2018 Silver Achievement in Quality Quality Award Application & Criteria

1.2 Governance and Societal Responsibilities 1.2a 1.2b 1.2c 1.2d 1.2e Strategy 2.1 Strategy Development 2.1a 2.1b 2.1c 2.1d 2.2 Strategy Implementation 2.2a 2.2b 2.2c 2.2d 2.2e Customers 3.1 Voice of the Customer 3.1a 3.1b 3.1c 3.1d 3.2 Customer Engagement 3.2a 3.2b 3.2c 3.2d 3.2e Measurement, Analysis and Knowledge Management 4.1 Measurement, Analysis and Improvement of Organizational Performance 4.1a 4.1b 4.1c 4.1d 4.1e 4.2 Information and Knowledge Management 4.2a 4.2b

2018 Silver Achievement in Quality Quality Award Application & Criteria

4.2c 4.2d Workforce 5.1 Workforce Environment 5.1a 5.1b 5.1c 5.1d 5.1e 5.2 Workforce Engagement 5.2a 5.2b 5.2c 5.2d 5.2e 5.2f Operations 6.1 Work Processes 6.1a 6.1b 6.1c 6.1d 6.1e 6.2 Operational Effectiveness 6.2a 6.2b 6.2c 6.2d 6.2e 6.2f Results 7.1 Health Care and Process Results 7.1a 7.1b 7.2 Customer Results 7.3 Workforce Results 7.4 Leadership and Survey Results 7.5 Financial and Market Results